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Overall customer rating: Customer rating:

 (138)

 (619)

Recommended by: Recommended by:

81% of users

55% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Intacct has improved our company’s productivity. It helps our accounting department keep track of everything, and we use Intacct [for] checks and balance[s] with our work. This product has helped us grow and better serve our clients.”

- Teri Opena, Tandemhr

“Xero is a great alternative to QuickBooks and is easy to get up and running on. Lots of apps are available.”

- Alyssa Miller, Tricycle

Most negative review: Most negative review:

“There are some things that I need to do but can’t, such as sort credit card entries by account. There is a bit of a learning curve, and generating reports is not as intuitive as I would like. The database foundation of the software shows through; it sometimes is hard to understand because it seems more like a database than a form.”

- Sally Noedel, IslandWood

“This is a very simple program. If you need advanced tools, ... you have to use apps, which do add to your monthly cost.”

- Alyssa Miller, Tricycle

Pricing:

How it's priced: How it's priced:

Intacct is a cloud-based solution. You pay a monthly subscription fee for each user login.

Xero is a cloud-based solution. You pay a monthly subscription fee.

Contract term: Contract term:

Intacct requires a year-long contract for cloud-based deployment; renewed annually.

Xero requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

Additional fees for implementation. This could include special integrations, customizations and data migration.

No upfront fees.

Recurring costs: Recurring costs:

Annual recurring fees for various integrations, such as Salesforce.com.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Billing and invoicing: Billing and invoicing:

Financial reporting: Financial reporting:

Core accounting: Core accounting:

Payroll: Payroll:

Expense management: Expense management:

Inventory management: Inventory management:

Ease of Use:

Overall customer rating: Customer rating:

 (138)

 (619)

Most positive review: Most positive review:

“It’s very user-friendly, and I like that you are able to view or export certain files a different way. I’m not one to read instructions, and I really did not have to with this product.”

- Teri Opena, Tandemhr

“The UI design is beautiful. The interface is very easy to use so as long as you have a curious brain (and the patience to read). You will have no problem managing your business’s finances, even if you know nothing about accounting.”

- Alex Dimmick, btrax, Inc.

Most negative review: Most negative review:

“Intacct is very intimidating, and as a casual user for the company, there are so many segments, options, reports etc. [that] I have no idea where I should start sometimes.”

- Andrew Zamon, BatteryCorp

“It’s difficult to fine tune access for various users.”

- James Solomon, Geeks for You

Support:

Overall customer rating: Customer rating:

 (138)

 (619)

Most positive review: Most positive review:

“Great customer service! They are polite and always helpful with obtaining answers. There’s no passing the problem onto another agent; they fix it [right] then. Awesome team!”

- Katey Burgwald, MRI Software

“They provide timely and on-point responses to any queries you have. From a product feature perspective, they are also very happy to get involved in debate as to why they have or haven't developed a particular feature. They're very open!”

- Rupert, Englander, Wooshping LTD

Most negative review: Most negative review:

“Intacct support could be more helpful when minor problems occur. I’ve had to wait weeks for what seem like simple problems to be solved. Luckily, when it involves a major problem, there is a bit more urgency.”

- Kenny Cosgrove, Galaxy Gymnastics Booster Club

“[They should] call their customers. Be more helpful—it's that easy!”

- Stephanie Gaughran, AppxCell Ltd

Phone support: Phone support:

Available during regular business hours.

Phone support not offered.

Online case submission: Online case submission:

Available to all users.

24/7 online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee.

Help website, knowledge base and online community included in subscription fee.

Training: Training:

“Getting Started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.

“Getting Started” online catalogue included in subscription fee. Online training includes webinars and videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.