With over 25 years in the facilities and maintenance management space, DirectLine by Megamation has over 26 full-featured modules to empower businesses to create a custom-fit system to meet their unique needs. These modules include applications for Condition Assessments, Preventive Maintenance, Work Order Management, and other essential CMMS capabilities.
DirectLine clients are assigned to a specific account manager who oversees the deployment and training of the new system, so that clients never have to struggle to receive the support they need. All support is completely local, and each DirectLine representative will have a thorough knowledge of the intricacies of the system, helping clients solve issues, receive any needed customization, and ensure all facets of the system run smoothly.
This system is a great fit for businesses with specialized workflows and processes, and can be easily adapted to each company's specific needs. As a modular system, businesses only need to implement the modules that they need at that point in time, rather than implementing and working around more features than necessary.
Additionally, DirectLine specializes in developing customized modules and features for individual clients. Once created, these modules are made available to all DirectLine customers, so that clients with similar needs can consistently find new, improved modules to add to their existing DirectLine solution.
For businesses seeking a cohesive and dependable maintenance management system, DirectLine is a great option to explore. The system is a particularly good match for businesses in food processing, healthcare, manufacturing, school boards/universities & colleges, and more.
Jon from Tacoma Community College
Employees number: 51-200 employees
Customer Support is Great, but the program is difficult to learn and there are no " EASY" text instructions to help you.
The program works well when you learn it.
Difficult to learn.
Use Customer Support to help you learn the program.
Tyrone from Cafe Valley Bakery
Specialty: Food and Beverage
Employees number: 201-500 employees
After viewing a demo of the direct line software I found it to be full of potential. I truly enjoy having that amount of freedom to do with the program as I choose.
This is a cloud based product, so no need to load your servers.
The cost for some is a bit pricey.
view the demo and you will see just how much can be done
Keith from IQE
Very professional CMMS with excellent support. Gives up great method to track, schedule and document preventative maintenance.
Somewhat awkward to navigate until trained and get some experience with it.
Carefully think through equipment naming and organization of parent/child relationships.
Terry from Loch Lomond Villa
We use the software for work orders, equipment lists, repairs, and tracking, the software has tons of applications to choose from and the support from the staff is exceptional.
There is nothing I dislike about the software
I think that when you compare this with other Management software you will find that for the price, for the expertise and ease of operation it will be hard to beat. The staff frequently contact me to see how we are making out with the software, and they have done this from the start, they have provided me with several web training sessions
Casey from Lake Washington Institute of Technology
Customers now have a single path to get their needs met. This has allowed us to properly organize our time.
Some of the modules in the product are unnecessary for us.
Be sure the vendor is assessable by all your staff. Is there a number any staff member can call for tech support? Can tech support take care of the problem while your staff is on the phone with them??
Charlie from SDCCD
Having MegaMation Directline is like a custom built system tailored for your specific needs at an off the shelf price. We are the APPA 2011 Effective and Innovative Practices Award winner. MegaMAtion Directline was a vital part of our lean enterprise processes in facilities management.
There is nothing I dislike. They have a wonderful staff and a great product.
Keep in mind that your needs will change, and MegaMation Directline does not charge additional fees for adding/using modules you have not used in the past. As you begin to use a good computerized maintenance management system (CMMS), you will realize other ways in which the system can be utilized to increase efficiency and monitor the workforce productivity . Other companies charge additional fees for using additional modules, or they charge you for research and development to create customization. Directline does this for free. Compare what you would pay for all the modules with another vendor as you may end up paying for them as your needs change. Do not get fooled by lesser CMMS companies telling you you'll never need more than they offer.