eSSETS is a cloud-based facilities management solution built for organizations of all sizes to manage the entire lifecycle of their facilities and long-term assets. eSSETS offers tools and services that are suitable for a number of industries such as hospitality, banks, education, and more.
The software includes a database of common commercial equipment in these industries, each with pre-populated specifications. This allows users to set up their assets in the system by brand and model. Since the software is fully cloud-based, this information can be accessed from any device with Internet access, including PCs, Macs, smartphones, and tablets.
Tied into this capability is eSSETS' exclusive ActivityQ, which centralizes requests, inspections, and both preventive and recurring maintenance into a single queue. From this queue, dispatchers can route and manage assignments, while field staff can login into their unique assignment list, capture asset information, and even attach pictures.
Jon from Beachcomber Motel
Specialty: Hotels, Resorts & Casinos
Every aspect of my maintenance department runs better. It's amazing what being organized can do for productivity-- and eSSETS makes it possible. The service factor is also huge. From implementation and product training to support, they took care of me every step of the way.
No app for iPhone. It would be nice to have specialized apps available on more mobile devices.
For most software products, I tend to look at my service experience as well as product usability. eSSETS staff is so good at answering questions and helping with implementating because they're confident with the product.
Andre-Keish from Margaritaville Caribbean
I like that the eSSets is totally cloud-based, making it completely accessible anytime anywhere over the internet. The customer support is really awesome.
I haven't yet found any unusable function of the program. The vendor support has been phenomenal.
Have a road-map to help understand where your organization is heading.
Jim from University of Iowa Community Credit Union
It's fairly easy to understand. The vendor is readily available for consultation. The Work Order App works great for staff to submit requests. My team can take possession of a task without me assigning it.
Creating and scheduling some repetitive tasks is not optimal. Trying to work with them to improve.
Ask lots of questions. Ask for multiple demos if necessary.
Arthur from WasteXpress Environmental Services, Inc.
Date: December 2012