eSSETS is a cloud-based facilities management solution built for organizations of all sizes to manage the entire lifecycle of their facilities and long-term assets. eSSETS offers tools and services that are suitable for a number of industries such as hospitality, banks, education, and more.
The software includes a database of common commercial equipment in these industries, each with pre-populated specifications. This allows users to set up their assets in the system by brand and model. Since the software is fully cloud-based, this information can be accessed from any device with Internet access, including PCs, Macs, smartphones, and tablets.
Tied into this capability is eSSETS' exclusive ActivityQ, which centralizes requests, inspections, and both preventive and recurring maintenance into a single queue. From this queue, dispatchers can route and manage assignments, while field staff can login into their unique assignment list, capture asset information, and even attach pictures.
Jon from Beachcomber Motel
Specialty: Hotels, Resorts & Casinos
Every aspect of my maintenance department runs better. It's amazing what being organized can do for productivity-- and eSSETS makes it possible. The service factor is also huge. From implementation and product training to support, they took care of me every step of the way.
No app for iPhone. It would be nice to have specialized apps available on more mobile devices.
For most software products, I tend to look at my service experience as well as product usability. eSSETS staff is so good at answering questions and helping with implementating because they're confident with the product.
Andre-Keish from Margaritaville Caribbean
I like that the eSSets is totally cloud-based, making it completely accessible anytime anywhere over the internet. The customer support is really awesome.
I haven't yet found any unusable function of the program. The vendor support has been phenomenal.
Have a road-map to help understand where your organization is heading.
Jim from University of Iowa Community Credit Union
It's fairly easy to understand. The vendor is readily available for consultation. The Work Order App works great for staff to submit requests. My team can take possession of a task without me assigning it.
Creating and scheduling some repetitive tasks is not optimal. Trying to work with them to improve.
Ask lots of questions. Ask for multiple demos if necessary.
Rick from Ozarks Technical Community College
Date: July 2013
Ozarks Technical Community College (OTC) has experienced rapid growth over the past several years. We had been tracking work orders with a modified help desk system used by our IT department, along with email, and lots of paper. With two new facilities under construction, we decided we needed a true facilities and asset management application. We wanted to be sure and track warranty coverage for new mechanical, plumbing and electrical equipment at our new facilities, and start to gather data on all our other assets.
After evaluating other options, we selected eSSETS. We're very pleased with our selection. We're tracking service requests from college staff, and scheduling preventive maintenance activities. We're tracking all repairs, maintenance activities, and costs for each location, and in many cases down to the individual asset. Our account manager has provided proactive support. We see the benefits of the frequent enhancement delivered without requesting action from our IT department. We continue to discover new ways to use information captured by the system to help with decision making.
Gail from I-44 Cold Storage
Date: July 2013
We are a cold-storage warehousing operation. Keeping our refrigeration equipment operating is critical. We use eSSETS to schedule maintenance and inspections. Data captured from inspections are used to identify trends to help us predict developing equipment issues. The action-list builder allows us to create and tweak our PM and inspection forms electronically. Our techs use the mobile app to capture data in real time, without passing around paper for later data input or filing. It saves a lot of time over our old clipboard process. Plus, we now capture the time it takes for each activity, and track parts and supplies used - so we can track time and costs down to an individual chiller, or forklift, or any other equipment asset.
Support and responsiveness from the eSSETS team has been first class. The product gets better all the time.
Arthur from WasteXpress Environmental Services, Inc.
Date: December 2012
We're a medium sized transportation and environmental contracting firm. We operate several over-the-road vehicles, several pull behind pieces of equipment, numerous other maintnance required pieces of equipment such as pumps, generators, various motorized units, forklifts, etc., and we use eSSETS to inventory and monitor our various fixed buildings and mobil office units.
Before we started using eSSETS, we tracked all the usage, maintenance and capital improvements to all of these items throught spreadsheets, files, and marker boards. With eSSETS we were able to put all the ongoing information on all the equipment into one centralized computerized system where with a few keystrokes we can have a visual representation of everything on one or a few screens. The owner and I travel and are not always at the main plant where I can keep my eye on my revenue producing assets. So with eSSETS I can readily pull up all my equipment and check on their status and monitor if my managers are keeping up with PM and previously listed repairs. Very beneficial aspects of the system include easily accessable historical tracking or activities for each piece of equipment/asset, various financial information for each item and very importantly actions lists to remind us for PM and inspections.
As far as the inital set up the eSSETS representative walked me and my staff through the whole set up process and got us up-loading our equipment list fairly quickly where we could start the process of inputting activities and reminders. The system is pretty user friendly but if we needed some help to customize a particular function, or better understand some capability, the eSSETS support rep was always immediately available or responded to a message within a very short time.
The most important benefit I've found from the system is as my business has grown in size both in each location and now regionally, and that I'm traveling more, I have much better access to information and control on my assets. Additionally, my employees stay ahead of upcoming needs for the equipment better and I am able to monitor the activities better since the information is always with me online. One function we haven't explored much yet is the program's capabilites regarding energy consumption and cost analysis, but we plan on investigating this potential as we aquire more data.