FTMaintenance


 

FTMaintenance, by FasTrak, is a maintenance management software platform that automates daily tasks related to work orders, asset and equipment management, MRO inventory, preventive maintenance and predictive maintenance.

Mobile capability allows maintenance technicians to manage assigned work orders from laptops, smart phones, and tablets.

FTMaintenance Cloud provides access to maintenance data from any Internet-enabled device. System updates and product upgrades are installed automatically. FTMaintenance can also be installed on an on-premise network.

FasTrak’s startup services assist customers as they transition to FTMaintenance through free implementation assistance, free data importation tools, free webinar training and unlimited technical support.

 

FTMaintenance - Main screen image
 
  • FTMaintenance - Main screen image
    Main screen image
  • FTMaintenance - Mobile capability
    Mobile capability
  • FTMaintenance - Asset tree
    Asset tree
  • FTMaintenance - Work order wizard
    Work order wizard
  • FTMaintenance - Dashboard
    Dashboard
  • FTMaintenance - Work order scheduling
    Work order scheduling
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Windows 8, Windows 10

40 Reviews of FTMaintenance

 

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Software Advice Reviews (29)
More Reviews (11)

Showing 1-20 of 29

Dan from The Hotel Telluride
Specialty: Hospitality and Gaming
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Everything is now in one spot.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The customer service has been great at every step of our process. Any question we had, big or small, we always had the phone answered with a helpful response.

Pros

I like the fact that all this information is in one spot. We now only have to hit a few buttons and see everything that was done to a piece of equipment. It helps us to see the recurring problems and how to plan better for the future. We also like the preventative maintenance scheduling, it helps ensure we are not missing crucial steps needed in the proper maintenance of our assets.

Cons

The generic reports that came with the software are not exactly what we need for our application. They may fit perfectly for most but just not as conformable as WE need. There are some additional software pieces we can add (at a cost), which we are looking into. Hopefully this will solve the minor detail.

 
 

Matt from EE International
Specialty: Non-profit
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Overall the experience has been pleasant with little to no hiccups

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The visual aids of this product is most appealing to me. It also has a good support system application that is easy to use.

Cons

The navigator aspect is lacking in technology and could use an upgrade to help all ages that use this particular software.

 
 

Robert from Unit Corp
Specialty: Oil, Gas & Mining
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

FTMaintenance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I looked at 4 different software solutions. FTMaintenance provided us with an On-Site option for the Database and Service Request module. FTMaintenance provided the best cost option for our company.

Pros

On-site with low annual maintenance costs

 
 

Stephanie from Concepts in Millwork
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Not happy with the sales department

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We purchased this product in October 2014 over 2 years ago. It takes a lot of preparing to make sure it is setup how you will use it. Otherwise, you will be doing a lot of changing. We did not implement it the first year we had it due to time constraints, however, we still paid the annual maintenance fee in 2015. The second time the annual fee came up we elected not to renew as we still were not using the program. Our maintenance plan expired October 17, 2016. End of January things slowed down a bit for us so we had an opportunity to start implementation. I e-mailed the sales department and asked if we could pickup the annual maintenance and support now for the same price. October 2016 they were quoting a renewal of $. The sales department responded to my e-mail but did not give me an answer they wanted to talk about it with me on the phone. They did not call me they called my maintenance guy direct and told him it would cost more rather than the $. Frustrating after not implementing for 2 years still paying the first year of maintenance letting it lapse for only 3 months and wanting to more than double it. Not very good customer service I would say.

Pros

Probably a good program if you had some support and customer service from them. The import process seemed to work well.

Cons

Not happy with the sales team and it is involved in getting it set up correctly for your company. Especially if you are not tech savvy which is one of the reasons we looked at purchasing it. Takes a lot of time to get it implemented.

Advice to Others

Be ready to put the time and effort in to get it up and running. It is flexible but you need to think through the setups.

  Response: Lisa, FasTrak SoftWorks, Inc

Date: February 2017

February 2017

 

We understand that your time is precious. This is why we have built a highly qualified and focused support staff to help get FTMaintenance users up and running.

In 2014, we provided your staff with free setup assistance and training, and will be pleased to provide additional free training and support services with your license reinstatement. Since 2014, we have continued to expand the capability of the FTMaintenance product. Under your reinstatement, you will gain the benefit of all of these new features.

We are proud that our support staff has been rated, by our customers, at very top of the CMMS industry: http://www.softwareadvice.com/resources/4-best-vendors-for-cmms-support/.

Our staff is currently in touch with you. We will do whatever it takes to get you up and running - on your schedule.

 
 

Carlos from TSTech de México
Specialty: Automotive

September 2016

September 2016

Maintenance Connection experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The big quantity of iformation that the software can handle.

Likes Least

I have to invest time on the translation to Spanish, when I have to do trainning courses.

Recommendations

Its good, the software can handle big information, you can find quicly all the things you have joined before.You can put visual aids in, by photo in JPEG type.

 
 

Tom from The Mercen
Specialty: Aerospace

August 2016

August 2016

Good and reliable software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The inventory operates great, and the item info is effective. Most modules run well, and the training is reliable.

Likes Least

I think it would be a food addition to the software an iPad app.

Recommendations

After trying few software companies to keep facility maintenance records, it became apparent that there was really a good choice. It is similar to facility management apps from www.ginstr.com Recommended!

 
 

Ghissou from Waimanalo Health Center
Specialty: Field Maintenance

August 2016

August 2016

This review is after a Demo session

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Less expensive and very responsive to questions and appointments

Likes Least

Not so user friendly and the interface will need more time to response

Recommendations

Adapt to electronic updates, availability to other devices

 
 

Charles from Thermoform
Specialty: Manufacturing

April 2016

April 2016

Good product, good service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

From the beginning I can say I had a good experience even before being a customer. The demo was clear, the explanations were complete and I had a very good idea of what the product could offer. We bought the on-premise software, and when the software came in and was installed, it was exactly what the seller and his team told me it was. We had an issue after we bought the software regarding the languages supported, but FasTrak went to great lengths to accomodate us.

Likes Least

There was a lack of communication between sales and the technical department that created a misunderstanding about a functionality after I bought the software. Everything is fine now though.

Recommendations

The price is really affordable when you buy it for one concurent license, but anyone willing to go with several licenses can probably get a better price with another supplier (with on-premise). The software is solid and the importing tools are very good. The support team response time is very short and you get clear answers. I recommend this software.

 
 

Douglas from Doran And Ward Printing and packaging
Specialty: Other

January 2016

January 2016

FT Maintenance Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

First and foremost FT Maintenance Didn't us Pressure sales tactics, The Software is very intuitive I had it up and running before I ever took a class on how to use it. VERY EASY to Understand

Likes Least

I Have Not found anything I don't like about it. There does not seem to be any issues with this software

Recommendations

Do all Side by side comparisons, best for the value by far

 
 

Leonard from Cortland
Specialty: Other

November 2015

November 2015

FT Maintenance

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The vendor is very helpful and willing to help with any problem. The software has a lot of depth which is both good and bad.

Likes Least

The FT Maintenance program is not fluid or intuitive. Please know that this is the third program of this nature that I have administered.

Recommendations

Spend a great deal of time with the program before you/your organization purchase it.

 
 

HELIO from Bren-tronics Inc.
Specialty: Other

November 2015

November 2015

VERY USER FRIENDLY AND A GREAT CUSTOMER SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

VERY USER FRIENDLY, EASY TO USE FOR PEOPLE THAT DON'T HAVE THAT MUCH TIME TO SPEND IN A COMPUTER.

Likes Least

THAT WASN'T ENOUGH TIME HAS A USER TO HAVE THESE COMMENT, BUT I WILL SAY THAT EVERYTHING SO FAR WAS STRAIGHT FORWARD.

Recommendations

IF YOU LOOKING FOR A MAINTENANCE SOFTWARE THAT IS USER FRIENDLY, FASTRACK FTMAINTENACE IS A WAY TO GO.

 
 

John from Alliance Wire & Steel
Specialty: Mill Products

October 2015

October 2015

FTMaintenence Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

What I like best about this software is the affordability. I researched about 6 different software programs. Honestly, by the 3rd online conference, they all had basically the same information and benefits of their software. The price and accessibility to support were the driving factors in making this decision. I have been pleased with the software and all my contact with support has been positive.

Likes Least

Multiple user names and passwords for making changes within the software

Recommendations

This is not the most aesthetically pleasing software, but it has been able to keep track of what I have needed.

 
 

David from Lystek International
Specialty: Manufacturing

July 2015

July 2015

So far no issues, it takes time to get used to the ins and outs

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

support was there right from the start, product is very encompassing

Likes Least

don't have an issue at this time with the product or vendor

Recommendations

populating the software is a challenge, but once done is worth it



 
 

tom from A I T S
Specialty: Aerospace

June 2015

June 2015

My review of FT Maintenance

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

it is clearly laid out, with options and configurations very descriptive.

Likes Least

Some of the windows don't have close options etc, but it is easy to figure out how to exit / end them

Recommendations

Product is great, just make sure you purchase what you need.

 
 

David from Isovolta Group
Specialty: Manufacturing

February 2015

February 2015

Isovolta Group

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's easy to navigate through it. Once you do it once, you'll like it.

Likes Least

Logging in sometimes is a pain. I don't know if it's our computer, but it doesn't happen a lot.

Recommendations

Give it a chance. It's easy. The price is right, and tech support is great.

 
 

Jim from Sterling Energy
Specialty: Utilities

January 2015

January 2015

Very useful program with excellent customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Besides the software being easy to use and customize, I would have to say that the training, help, and accessibility of the service team is second to none.

Likes Least

It does take a little bit to get used to. However, it is easy to use once you get some time to get familiar with it.

Recommendations

FTMaintenance was a great option for me because of the cost and ability to keep the records short. I believe this program's ability would cover small facilities, large facilities, and everywhere in between. I would recommend learning how FTMaintenance is customizable to fit whatever requirements you are looking for.

 
 

Gary from City of Greenville
Specialty: Government

January 2015

January 2015

City of Greenville Water Department

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Good price, good service, quick response!

Likes Least

The only item I think is missing on the product is an iPad app. I would like to be able to integrate this with our fleet of iPads, as they are very versatile.

Recommendations

After reviewing several software companies to keep maintenance records, it became apparent that there was really just one choice.

 
 

Travis from Isovolta Inc.
Specialty: Manufacturing

January 2015

January 2015

Isovolta Inc. Review of FTMaintenance

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is extremely simple to use and very intuitive. The guys at FasTrak are very responsive and always know how to solve any issues I have.

Likes Least

I have no complaints thus far. And any issues that I have had were addressed promptly.

Recommendations

Make sure you get something that is going to work for your facility. There are many types of software and vendors, and each one is unique. Some are better for smaller facilities and some for larger. FTMaintenance is designed to handle a small facilities maintenance program (like my plant), but I can also see how it would work just as well at managing a large facility.

 
 

George from Decore-Ative Specialities
Specialty: Manufacturing

December 2014

December 2014

Nothing but good

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to use. Maintenance workers find it quick and easy. It's great for PM.
The vendor support is exceptional!

Likes Least

Better access with remote devices would be nice. Printing work orders does appear to be a little slow.

Recommendations

Training is good. We actually had ours up and in use the afternoon of installation. After training, we discovered so many more features.

 
 

Yogesh from Salem Tube Inc
Specialty: Other

December 2014

December 2014

Salem Tube - FTMaintenance review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It has a good feature for preparing maintenance work orders. It keeps list and prepares reports.

Likes Least

When you prepare a work order, you have to go to different tabs. Report wise, we cannot choose and select custom reports from the software.

Recommendations

We don't use other software. Our company has our own MSI system.

 
 
 
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Showing 1-11 of 11

GMatthew from Mt. Taylor Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

I am so busy, it still isn't completely set up. I THINK once that happens it will be good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am inputting data on approx. 250 pieces of equipment. It takes TIME. I believe once it has all the data input, it will work great. The customer service is outstanding. Very pleasant and helpful. For the money, I believe this is going to be great. Just not quite there yet.....

Pros

I think it will be very good.

Cons

I note in the list below where I am to select my industry, there is no input for MANUFACTURING. Strange. But then again, with congress allowing our manufacturing to be done overseas, it suppose it is becoming an overlooked industry.

Source: Capterra
 

John from Seeback Roofing & Sheet Metal Ltd.
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Seeback Roofing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Just a few issues:
- When I first generated reports I found the reports that shipped with FTMaintenance lackluster and limited. They were missing data fields that I needed to display for the sake of the company. I had to use Crystal Reports to create better reports particularly for the Demand Maintenance module. This took a lot of time but gave me the opportunity to learn SQL. The ability to make custom reports is my favorite feature of FTMaintenance.
- I found the inventory transaction module nearly impossible to use for correcting large amounts of inventory parts. Adding a feature for say the administrator to import a CSV file listing parts to update the inventory quantities would be a handy feature.
- Similarly, the purchase order, and especially the receiving modules, are difficult to use. Things like limiting the parts to those with the same vendor when creating a purchase order, tedious receiving (one part at a time), etc.
- Displaying and browsing the list of work orders in the Demand Maintenance module is very slow as compared to DM History. I presume that's because the program is constantly UPDATING and SELECTing in the database for each work order scrolled.
- I think a powerful feature would be to be able to create tasks, parts, vendors, etc. on the fly similar to how entries are created for DM/PM status, shift, requested by, etc. fields. Having a button to click that would open a small dialog would reduce the amount of flip-flopping between modules.
- There's several bugs I've discovered involving entering data into fields, particularly after entering the wrong thing. i.e. Entering the wrong equipment number during creation of a work order from the quicklist in DM will often limit the equipment available to select later. I have to either delete the work order (if the work order is new) or delete the wrong equipment and add the proper one from the equipment tab. There are minor annoying things in other modules that cause problems. I'll have to write the steps down later to reproduce the bugs.
- Tech support is very helpful and work hard to fix problems. I'm not sure if you've found someone to take over Mark's role but he seemed to be very knowledgeable about the inner workings of the software, especially with reports and the database structure.

Despite these minor issues, a great program overall that is a lot of use in our company to monitor equipment maintenance, especially with new safety systems we're in the process of implementing.

Pros

Flexibility to create reports. With only a few exceptions I like the SQL database structure making fun and easy to create powerful, professional-looking reports.

Cons

- Default reports are lackluster and limited
- Some modules can be tedious and finicky
- Having to switch between modules when doing minor things like creating new tasks or parts

Source: Capterra
 

Steve from Modernfold
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Does what we need it to do.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use the soft strictly as a Preventative Maintenance software. I'm sure that we could utilize some of the features more but have not had the need at this point in time. It has work fine for what we need it for.

Source: Capterra
 

Cynthia (Cindi) from Ranger Boats Flippin, Ark.

January 2017

January 2017

Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I just started using the FT maintenance in September when I started with Ranger Boats. I want to thank the support staff for always being there when I have questions or issues. He is always polite and will find me the answer if he doesn't have it right then. Thank you.

Pros

It helps us keep track of labor and costs.

Cons

The FT requests doesn't always work for some employees

Source: Capterra
 

Ken from Genesee Global Group, Inc.

December 2016

December 2016

FTMaintenance Has Been Successful For Us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We purchased FTMaintenance to replace a 14-year-old PM software package. Our goal was to final a product that was easier to use, could be operated without printing paper job tickets and had more functionality. FTMaintenance met all of our requirements. It's easy to work with and update. We're totally paperless now. The Maintenance folks record their PM results in a mobile laptop computer. They type in notes and can attach digital pictures to their records to describe things. There are many functions that we aren't using yet, but it's good to know they are available. Many report options.
A few weeks ago an important customer did a quality audit of our entire operation. Preventive maintenance was one of the areas they checked. It was easy to show the system and print a couple of reports to prove that our PM's were up to date. The auditor gave us a high mark and commented that our system was much easier to use than the files full of PM paperwork he has seen at other companies.

Source: Capterra
 

Luann from Michcor Container Inc.

December 2016

December 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I could not ask for better customer service. They really know their product and go above and beyond. This software is so easy to use and does everything that we need.

Pros

Ability to track work orders

Cons

Have not at this time found anything that we have not liked

Source: Capterra
 

Michael from Florida Dredge and Dock

December 2016

December 2016

FT Maintenance, easy to use, excellent customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Went from having nothing at all to utilizing FT Maintenance. It is extremely user-friendly and when I cannot figure something out, customer service is stellar.

Source: Capterra
 

Troy from Molten Corporation
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

CMMS System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have been using the system for a year and a half now, a few learning curves from previous systems used in the past. Any time we run into any issues tech support is only a phone call away and always resolves any problems.

Pros

Web based, easy access.

Cons

Printing issues when PM's are released.

Advice to Others

Great product for the money.

Source: Capterra
 

Jessica from Lystek International
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

A GREAT WAY TO MANAGE YOUR MAINTENANCE !!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The FT Maintenance program has given our company a great template to start from. Now in business now about 4 years or so, we had nothing in place to control maintenance scheduling or set automatic preventative maintenance tasks with. Importing data to the system, and attaching files to the work order are so easy to do and setup. The online Youtube training videos were also a nice reference to have.
Well done FasTrak Softworks!

Pros

Youtube training, webinars, and tech support.

Advice to Others

Read and reread the index for a better understanding.

Source: Capterra
 

Lee from OETIO

December 2016

December 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The team at Fastrak has everything right. From their extremely knowledgeable group of training team members, their implementation and development teams, and support team - the customer gets what is expected. A great product.

Source: Capterra
 

Brian from Florida Linen Services- SpaceCoast
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

The best Maintenance program available.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

First off the crew there that does all the dirty work we want to thank you here at FLS. Ft Maintenance has helped me tremendously not only to get organized but has brought down time in our facility down 23 percent. Having separate user accounts for my engineers give them the access to quickly search a part number find the location and have the equipment back up and running. Having a program that is so user-friendly and has so many features that save you time as far as managing your parts or also managing your budget can be a huge help when it comes to the end of year periods. Once again thanks for a good year Fast Trak.

Pros

What I like mostly about the software is how organized it can make even the unorganized person.

Cons

No there is nothing that I dislike about this software maybe just some knowledge that I need to gain.

Source: Capterra