Streams UC Software


 

Streams UC is a cloud-based call center solution created by PanTerra. Users can manage and monitor inbound calls from any device with an internet connection, giving call center employees the ability to telecommute.

Call center seats include CRM integration, internal instant messaging, a unified command center, video conferencing, web meetings, automated call distribution queue and detailed reporting. Supervisory modes include Silent Monitor, Whisper, and Barge-in. Streams UC’s analytics allows users to measure queue lengths, call talk time, missed calls, idle time, handled calls and more. The software includes multiple call routing algorithms such as ring all, round robin, longest-time idle, random, next available, fewest calls, and skills-based. Supervisors can set key performance indicators (KPIs) for agents based on their organization’s unique priorities.

Streams UC can be utilized by small to large businesses across a wide variety of  industries, including accounting, consulting, financial services, software and IT, healthcare and more.

 

Streams UC  - File sharing
 
  • Streams UC  - File sharing
    File sharing
  • Streams UC  - Video conferencing
    Video conferencing
  • Streams UC  - Video conference and chat
    Video conference and chat
  • Streams UC  - Supervisory modes
    Supervisory modes
  • Streams UC  - Supervisory modes
    Supervisory modes
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

9 Reviews of Streams UC

Showing 1-9 of 9

 

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Nigel from Variant Architecture
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Awesome Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I work in Technical Support for a major software company so I have some experience in customer service. Mike was awesome. He quickly handled my issue, found the root cause, and stayed with me until the fix was in place.

I wish there were other VOIP service providers with a great customer service ¿ good manners and customer services really stick with you.

Issues come and go, it is a part of every product. Panterra have some issues too but they are quickly resolved.

Pros

I like its look and feel, it is not complicated, it is easy to use and above all it works!

Cons

Installation cost/shipping and other minor costs were not included in my original invoice. I'll be honest that is a little bit annoying when you have to pay little bit extra than you thought you were going too.

Source: Capterra
 

Saad from Market Space Digital
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Satisfied and would highly recommend it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are an IT company in business for more than 16 years. We have used VOiP services before; coupled with various project management tools. We provide network support as well as digital solutions to SMEs. 2 years ago, we switched to Panterra¿s unified communications and we now don¿t use anything other than their services.

Pros

Panterra have helped us cut down our costs dramatically.

Cons

Tech support and helpline are a bit slow to respond. Sometimes you have to wait 15-20 minutes on the call.

Advice to Others

I¿d recommend this service to everyone especially companies that fall in the realm of digital solutions providing.

Source: Capterra
 

Sean from PK Preventive Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

A solution that is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I¿ve tested several VoIP systems, and only Panterra has all the features that we need so easily integrated. Support has been outstanding from my very first call to sales and setup was easy with the help of their vendor team. Would definitely recommend.

Pros

I like the diversified features and capabilities. Panterra offers all multi-channel capabilities, robust reporting, and the ability for us to add agents quickly or reduce counts for seasonal fluctuations. We looked at the other companies but most were either too small, had not been in cloud long enough, or did not have vetted integrations with leading CRM vendors.

Cons

Nothing known immediately as we just started using the system.

Advice to Others

Whether you chose Panterra or any other service, make sure you look at the company legacy, financial stability, and history. Make sure you speak to references in the same industry.

Source: Capterra
 

Kyle from Kings Sausages
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Good service so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Panterra has been an excellent choice of VoIP for us. We got a cold-call and went with it. The free-setup option really prompted us to try them out. The only issue we have had with Panterra was with the billing department but that also resolved. Quality-wise they are perfect. The product is what really matters. I particularly like the call forwarding feature. It is easy to reach out to them in case of any help/problem. They are generally very organized apart from the billing issue we have had. One of the other con is that sometimes you have to wait a bit to speak with support member, sometimes it's around 15 minutes.

Overall, very good service, very reliable and I'd give it 4.5/5 stars.

Pros

I like that the core features work and rarely give us any trouble.

Cons

Sometimes you have to wait to get in touch with the customer or tech support - services are good but the wait time is little annoying, to be honest.

Source: Capterra
 

Carlos from Reedak Financial
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Great product, great customer support, I am a satisfied customer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn¿t want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video.

After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra¿s Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don¿t own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.

This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don¿t want eight software running on my computer at a time; I like to keep everything compiled into one solution and that¿s were Panterra¿s software came to my aid.

Pros

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Cons

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

Advice to Others

This service is highly recommended especially if you like single-solutions. I have mentioned this before, if you are THAT type of person, then this service is for you.

Source: Capterra
 

Sarah from Mashric Media
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Thumbs up to Panterra's Smartbox

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really like Panterra's services. We are using Smartbox and so far it has been to great effect. My company is a media (online content publishing) company and we need a lot of communication at every second of the day. Previously we were using Maxi Net and unfortunately it was inadequate. Now with SmartBox we have everything we need. On behalf of my company we can say that we are very happy.

Pros

I like how it is designed. Completely browser based. Pricing is good.

Cons

The installation team arrived 3 days late. In the end it didn't matter much but it was annoying.

Advice to Others

Go for it! If you need constant audio/video calls and meetings then Panterra Networks is the right solution for you. However the special features I am not too sure about.

Source: Capterra
 

Jonathan from Mashric Media
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Panterra's Smartbox is a delight - highly recommended!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like Panterra's smartbox because it is very easy and I can access it from anywhere since it is web browser based. I am currently in Germany and my communication with our office in US is seamless. They have a feature called call forwarding, I am finding that particularly handy.

Pros

The ease of use and great features like call forwarding.

Cons

I think pricing could've been a little better. Other than that no worries, we are happy with Smartbox.

Advice to Others

Installation and setup is a little bit tricky if you are not well versed in this kind of stuff. Someone at our office nearly messed it up. So be careful about that.

Source: Capterra
 

James from Dean Caillier Design
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Panterra is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am not going to pretend to be an expert here. Panterra is my first ever VOIP service provider but I got to say I have absolutely LOVED their service. I have been their customer for a little over two months. I haven¿t had any downtime as yet. The features work exceptionally well. What amazes me most is their customer services. Ever since the installation, they have been emailing me, following up and asking me if I am having any troubles, they have tried to upsell me a few times. The thing I like most is that they value their clients. Errors and glitches are a part of life, everyone secretly accepts that. But it is the customer services and dealings from the company that ensure long-term relationships. It is delightfully refreshing to be in business with a company that values my company.

Pros

Great quality, great features and an amazing customer service.

Cons

The cost of shipping/delivery wasn¿t mentioned in the original invoice. I just felt that they should¿ve told me earlier.

Advice to Others

I'd recommend this service but only reluctantly. I have been their customer for like 2 months, I like it but I'd say take to their sales rep via their website (like I did) before you make any decisions.

Source: Capterra
 

Nuur from Gloria9 Technologies
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Finally changed my VoIP providers and I am very happy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn¿t want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video.

After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra¿s Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don¿t own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.

Pros

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Cons

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

Advice to Others

This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don¿t want eight software running on my computer at a time; I like to keep everything compiled into one solution and that¿s were Panterra¿s software came to my aid.

Source: Capterra