Streams UC Software


 

Streams UC is a cloud-based call center solution created by PanTerra. Users can manage and monitor inbound calls from any device with an internet connection, giving call center employees the ability to telecommute.

Call center seats include CRM integration, internal instant messaging, a unified command center, video conferencing, web meetings, automated call distribution queue and detailed reporting. Supervisory modes include Silent Monitor, Whisper, and Barge-in. Streams UC’s analytics allows users to measure queue lengths, call talk time, missed calls, idle time, handled calls and more. The software includes multiple call routing algorithms such as ring all, round robin, longest-time idle, random, next available, fewest calls, and skills-based. Supervisors can set key performance indicators (KPIs) for agents based on their organization’s unique priorities.

Streams UC can be utilized by small to large businesses across a wide variety of  industries, including accounting, consulting, financial services, software and IT, healthcare and more.

 

Streams UC  - File sharing
 
  • Streams UC  - File sharing
    File sharing
  • Streams UC  - Video conferencing
    Video conferencing
  • Streams UC  - Video conference and chat
    Video conference and chat
  • Streams UC  - Supervisory modes
    Supervisory modes
  • Streams UC  - Supervisory modes
    Supervisory modes
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

22 Reviews of Streams UC

 

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Software Advice Reviews (15)
More Reviews (7)

Showing 1-15 of 15

Victoria from JM Health
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Keep it up!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We used Panterra and it is really great. It is less expensive with high quality. Phone service is great, support is wonderful and I will recommend this service to my friends. The video conference feature is particularly useful but the best feature is call forwarding - most useful. I haven't use the mobile app a lot but based on my boss' testimony; the mobile app also works perfectly.

Pros

We often travel, the call forwarding is wonderful. I used to have to call AT&T if I forgot to do this before we left home, now I can make the change with zero hassle!

Cons

Once, I had a defective HD2 handset. Static beyond belief. I called their Customer Care number and got ahold of some guy who told me that Amazon (where I purchased it) handled the warranty and he couldn't help me. Called Amazon, and the Panterra guy was wrong. So I got on to online chat and got ahold of a competent woman named Diane. She apologized for the Customer Care guy and is sending me a replacement handset. She was great, but Panterra should do some coaching of their telephone people. So 1 star for Customer Care line guy, and 10 stars for on-line chat.

Advice to Others

I would recommend this without a second thought.

 
 

Markus from Gaming Alibi
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Good Company, helpful people

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a startup in that works closely with the online gaming firms. We require communication services a lot and I do mean A LOT. So far Panterra hasn't let us down. The service is excellent and their tech support is helpful, to say the least.

Pros

All the features work, tech support is always there.

Cons

The mobile app is great but sometimes the video calling on mobile doesn't work as well as it should.

Advice to Others

I recommend Panterra's business VOiP.

 
 

Saad from Market Town Digital
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Satisfied and would highly recommend it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are an IT company in business for more than 16 years. We have used VOiP services before; coupled with various project management tools. We provide network support as well as digital solutions to SMEs. 2 years ago, we switched to Panterra’s unified communications and we now don’t use anything other than their services.

Pros

Customer Support have helped us cut down our costs dramatically.

Cons

Tech support and helpline are a bit slow to respond. Sometimes you have to wait 15-20 minutes on the call.

Advice to Others

I’d recommend this service to everyone especially companies that fall in the realm of digital solutions providing.

 
 

Evelyn from Ivy Accounting, Tax & Advisory
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Business VoIP Software Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using the VoIP phone since January 2016 and it delivers unsurpassed voice quality and clarity. Polycom phone makes navigation easy and requires minimal training for the employees.

Pros

The HD voice and extensible technology platform for new apps.

Cons

I really have not find anything that is not working but if I have any questions or concern, the customer service is just one phone call away.

Advice to Others

Once you try it, you will definitely love it.

 
 

Sean from PK preventive healthcare
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

A solution that is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I’ve tested several VoIP systems, and only Panterra has all the features that we need so easily integrated. Support has been outstanding from my very first call to sales and setup was easy with the help of their installation team. Would definitely recommend.

Pros

I like the diversified features and capabilities. Panterra offers all multi-channel capabilities, robust reporting, and the ability for us to add agents quickly or reduce counts for seasonal fluctuations. We looked at the other companies but most were either too small, had not been in cloud long enough, or did not have vetted integrations with leading CRM vendors.

Cons

Nothing is known immediately as we just started using the system.

Advice to Others

Make sure you look at the company legacy, financial stability, and history. Make sure you speak to references in the same industry.

 
 

Kyle from Kingstime Sausages
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great VOiP service, highly recommended.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Panterra is an awesome VoIP service. We supply meat items primarily sausages to retailers. We weren’t using any official communication services, Skype/Email was the norm. Their sales rep visited us and found his way through to my partner. He convinced my partner to get a professional VoIP setup – I didn’t approve, I was skeptical. But gradually, almost one year later, I am a happy customer – And the sales rep is a regular visitor and a good friend now. We have never had any serious issues. I’d recommend Panterra’s VoIP services, especially the smart box to everyone.

Pros

It is reliable and tech support is always there.

Cons

Video calling to multiple users sometimes causes screen freeze.

Advice to Others

Get in touch with their sales rep. He can get you some serious discounts.

 
 

Bernard from Great Firm Vision
Specialty: Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

I am a huge fan of Panterra

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am a huge fan of Panterra. We are an educational website for lawyers, we also provide some other legal services. As co-founder, I have a lot on my plate all the time. I have tried using some other software but I didn’t really like their services. I found Panterra through Google and filled out their contact form, within a couple of hours I got a call from their sales rep. They quickly installed the services.

That was almost two years ago, I have been using Panterra’s Smartbox since, without an issue.

Pros

Customer services and tech support is excellent.

Cons

I will be honest sometimes, small features such as call forwarding don’t work but they are almost always immediately fixed.

Advice to Others

I don’t want the burden of responsibility on my shoulders, even though I’d recommend the tool, I’d say visit their website to make an informed decision.

 
 

Rick from High Mach Group
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Easy & Flexible - Just what I needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am a partner is a group of companies that range from construction to poultry. Believe it or not, until two years ago, we were using a landline connection for our business. We knew needed a change and went to relatively lesser known Panterra. It has been a great experience since then.
We have had 0 down time, the services are great, and everything works. We didn’t have tech support when we installed Panterra VOiP, can you believe it that our receptionist did it! – It is that easy to install.

Pros

It is easy to install and even easier to use.

Cons

There are some downsides to their services, the most glaring one is their customer support. You sometimes have to wait a long long time on phone.

Advice to Others

For those considering this product; go for it. It is solid and reliable. The setup and easy and free (although I am not aware of any policy changes).

 
 

Nigel from Variant Architecture
Specialty: Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Good service so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Panterra has been an excellent choice of VoIP for us. We got a cold-call and went with it. The free-setup option really prompted us to try them out. The only issue we have had with Panterra was with the billing department but that also resolved. Quality-wise they are perfect. The product is what really matters. I particularly like the call forwarding feature. We have only used video calling a handful of times and with mixed reviews so I would refrain from commenting on that.

As far as support is concerned, It is easy to reach out to them in case of any help/problem. They are generally very organized apart from the billing issue we’ve had.

Pros

Great special features such as call forwarding, reliability and quality.

Cons

One of the other con is that sometimes you have to wait a bit to speak with support member, sometimes it’s around 15 minutes.

Advice to Others

Overall, very good service, very reliable and I’d give it 4.5/5 stars.

 
 

Scott from Sonics Inc
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Using 8x8 for 3 months, so far so good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After comparing various VoIP solutions we decided on 8x8 to replace our hosted solution. So far we have been happy with our choice and have received very little complaints from our users.

Pros

Easy installation and setup. Our accounting department handled the setup and IT needed only to supply an appropriately provisioned Internet connection.

Cons

Way too many notifications for calls and voice messages (phone, 8x8 desktop app, e-mails, and 8x8 mobile app)

Advice to Others

Shop around and compare for yourself. So far everything we were told by 8x8 sales/marketing has been delivered.

 
 

Udnan from Astute Solution
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Panterra is awesome!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am not going to pretend to be an expert here. Panterra is my first ever VOIP service provider but I got to say I have absolutely LOVED their service. I have been their customer for a little over two months. I haven’t had any downtime as yet. The features work exceptionally well. What amazes me most is their customer services. Ever since the installation, they have been emailing me, following up and asking me if I am having any troubles, they have tried to upsell me a few times. The thing I like most is that they value their clients. Errors and glitches are a part of life, everyone secretly accepts that. But it is the customer services and dealings from the company that ensure long-term relationships. It is delightfully refreshing to be in business with a company that values my company.

Pros

Great quality, great features and an amazing customer service.

Cons

The cost of shipping/delivery wasn’t mentioned in the original invoice. I just felt that they should’ve told me earlier.

Advice to Others

I'd recommend it immediately but you shouldn't go for it if you are less than 20 people team, a) you can't really use their services on a smaller scale. b) they give great discounts when the user counts go above 50 (like us). I don't mean to discourage anyone, I am merely stating what I would've done.

 
 

Oscar from Aventura Event Planners & Caterers
Specialty: Residential / Home Phone Service
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

I love their customer services more than the software itself!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am a networking manager at a company that provides a range of services such as event management, catering, wedding planning, custom dress-designing and furniture selling. We started using Panterra’s services in 2012. We are completely satisfied with their services. Their pricing is really good at $19 odd a piece – which is the usual standard in the market. Their customer services are good.

A technical operator of Panterra, Samuel has been valuable over the years. He is there first thing, be it any complain resolving, upgrade or simple maintenance. It is because of him I am writing this review. I would recommend Panterra to any business owner on any day.

Please note, we have 208 employees in various roles – we’d be lost without a good communication tool.

Pros

Customer services.

Cons

They didn't include shipping costs and some other costs in our invoice but billed us at the spot.

Advice to Others

Panterra is highly recommended. They have great customer support team and a solid communication software.

 
 

Julia from Mashric Media
Specialty: Media and Entertainment
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Panterra's Business Voice is a solid tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are an online media company. A large part of our business is reliant on communication amongst ourselves, our assets, our resources and our clients. We needed a reliable service provider with great quality. After shortlisting a few companies from internet research, we decided to go with Panterra. Previously we were using Nextiva, since our business was a small one and it got along fine. Over time when we increased in numbers, we decided to switch bandwagons. Therefore, with 0 experience with VOIP setups, we reluctantly gave Panterra a shot. They didn’t disappoint. It is an easy to use and hassle-free service which is compiled into web browsers; they provide 6-7 different services and all of them are top-notch.

Pros

Their website is exceedingly helpful, it is full of tutorials and guidelines. Pricing as I have mentioned before is great.

Cons

There is a downside to Panterra, their program has a relatively less friendly interface than I would’ve liked. I would’ve made it a tad more modern and stylish.

Advice to Others

It works, it won't let you down. I'd recommend this service to anyone needing a business VOiP.

 
 

Solomon from Cedar Financial
Specialty: Finance
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Panterra Smartbox is a very efficient business communication tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We were using a service called Maxi before. It was not very pleasant. Being a software engineer/IT manager at a financial services company, I was tasked with finding a new business communication software. I didn't want an extravagant product, just something solid that works. And Panterra's Business Voice (Smartbox) works. We do a lot of video calling and rarely there has been a problem.

Pros

I like their mobile app very much. It is neat, clean and very easy to use. I maybe biased because I am a developer myself so I may look at it programming-wise, a standard user may or may not like it as much as I... I don't know.

Cons

Panterra is an accomplished company, being in business for about 1.5 decades I believe, therefore their pricing is slightly on the higher side. We have been pushing for a discount and next year onwards, hopefully we'll have it.

Advice to Others

I would recommend this tool. I like it so much that this is my second review, my first attempt got missed somehow. This tool is efficient and after using it for more than a year now, I felt that I owed them a good review.

 
 

Dean from Dean Constructions and Builders
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Finally changed my VoIP providers and I am very happy.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn’t want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video.

After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra’s Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don’t own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.

Pros

Pros: Cloud storage option, increased accessibility, outstanding and easy mobile app.

Cons

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

Advice to Others

This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don’t want eight software running on my computer at a time; I like to keep everything compiled into one solution and that’s were Panterra’s software came to my aid.

 
 
 
Showing 1-7 of 7

Nigel from Variant Architecture
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Awesome Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I work in Technical Support for a major software company so I have some experience in customer service. Mike was awesome. He quickly handled my issue, found the root cause, and stayed with me until the fix was in place.

I wish there were other VOIP service providers with a great customer service ¿ good manners and customer services really stick with you.

Issues come and go, it is a part of every product. Panterra have some issues too but they are quickly resolved.

Pros

I like its look and feel, it is not complicated, it is easy to use and above all it works!

Cons

Installation cost/shipping and other minor costs were not included in my original invoice. I'll be honest that is a little bit annoying when you have to pay little bit extra than you thought you were going too.

Source: Capterra
 

Carlos from Reedak Financial
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Great product, great customer support, I am a satisfied customer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn¿t want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video.

After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra¿s Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don¿t own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.

This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don¿t want eight software running on my computer at a time; I like to keep everything compiled into one solution and that¿s were Panterra¿s software came to my aid.

Pros

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Cons

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

Advice to Others

This service is highly recommended especially if you like single-solutions. I have mentioned this before, if you are THAT type of person, then this service is for you.

Source: Capterra
 

Sarah from Mashric Media
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Thumbs up to Panterra's Smartbox

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really like Panterra's services. We are using Smartbox and so far it has been to great effect. My company is a media (online content publishing) company and we need a lot of communication at every second of the day. Previously we were using Maxi Net and unfortunately it was inadequate. Now with SmartBox we have everything we need. On behalf of my company we can say that we are very happy.

Pros

I like how it is designed. Completely browser based. Pricing is good.

Cons

The installation team arrived 3 days late. In the end it didn't matter much but it was annoying.

Advice to Others

Go for it! If you need constant audio/video calls and meetings then Panterra Networks is the right solution for you. However the special features I am not too sure about.

Source: Capterra
 

Jonathan from Mashric Media
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Panterra's Smartbox is a delight - highly recommended!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like Panterra's smartbox because it is very easy and I can access it from anywhere since it is web browser based. I am currently in Germany and my communication with our office in US is seamless. They have a feature called call forwarding, I am finding that particularly handy.

Pros

The ease of use and great features like call forwarding.

Cons

I think pricing could've been a little better. Other than that no worries, we are happy with Smartbox.

Advice to Others

Installation and setup is a little bit tricky if you are not well versed in this kind of stuff. Someone at our office nearly messed it up. So be careful about that.

Source: Capterra
 

James from Dean Caillier Design
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Panterra is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am not going to pretend to be an expert here. Panterra is my first ever VOIP service provider but I got to say I have absolutely LOVED their service. I have been their customer for a little over two months. I haven¿t had any downtime as yet. The features work exceptionally well. What amazes me most is their customer services. Ever since the installation, they have been emailing me, following up and asking me if I am having any troubles, they have tried to upsell me a few times. The thing I like most is that they value their clients. Errors and glitches are a part of life, everyone secretly accepts that. But it is the customer services and dealings from the company that ensure long-term relationships. It is delightfully refreshing to be in business with a company that values my company.

Pros

Great quality, great features and an amazing customer service.

Cons

The cost of shipping/delivery wasn¿t mentioned in the original invoice. I just felt that they should¿ve told me earlier.

Advice to Others

I'd recommend this service but only reluctantly. I have been their customer for like 2 months, I like it but I'd say take to their sales rep via their website (like I did) before you make any decisions.

Source: Capterra
 

Nuur from Gloria9 Technologies
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Finally changed my VoIP providers and I am very happy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn¿t want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video.

After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra¿s Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don¿t own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.

Pros

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Cons

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

Advice to Others

This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don¿t want eight software running on my computer at a time; I like to keep everything compiled into one solution and that¿s were Panterra¿s software came to my aid.

Source: Capterra
 

Shawn from PanTerra Networks
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Product Quality
Quality
Source: GetApp