Greenlight CRM Software


 

Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes. It offers blended agents, call recording, a script designer, live transfer and automated compliance functionalities within a suite.

Greenlight CRM offers blended agent management, which enables users to manage both inbound and outbound calls. The product also features a predictive dialer, which leverages self-optimization algorithms to route calls to available and appropriate agents based on call responses.

The solution features a script designer for agents, which enables users to improve agent experience with the help of customizable scripts, forms and call dispositions.

Greenlight CRM features “mystery shopper” functionality, which allows users to design test calls for monitoring agent performance. The responses can be forwarded to a QA team for review.

The product offers integration with Greenlight’s CRM platform which enables users to pass leads directly to the call center solution.

 

Greenlight CRM - Agent dashboard
 
  • Greenlight CRM - Agent dashboard
    Agent dashboard
  • Greenlight CRM - Calendar
    Calendar
  • Greenlight CRM - Call history
    Call history
  • Greenlight CRM - Calling screen
    Calling screen
  • Greenlight CRM - Dashboard
    Dashboard
  • Greenlight CRM - Performance tracking
    Performance tracking
Supported Operating System(s):
Web browser (OS agnostic)

13 Reviews of Greenlight CRM

Showing 1-13 of 13

 

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Ryan from Energy Dundee 4 U

August 2017

August 2017

Always there to help with any issues and always within a reasonsble timescale.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy for employees to use. Does exactly what's required and easy to understand. Monitoring of agents stats is excellent with many different stats to analyse.

Cons

There is nothing I do not enjoy about the system. There are many different stats which can be a little confusing to begin with.

Source: Capterra
 

Kate from LTW

September 2016

September 2016

10 out of 10

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Brilliant customer service. We benefit greatly from having technical support at the end of the phone and account managers who make the dialler fully functional for our business use and designed specifically to the needs of our ever changing business.

Pros

Can be adapted to individual business needs

Source: Capterra
 

Keith from UK Carbon Care Ltd

September 2016

September 2016

It does what it says on the tin.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, productive, compliance software with good support when needed. I would recommend.


Source: Capterra
 

Tommy from Tommy French Bookmakers
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Greenlight - a great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Greenlights system has helped utilise all our staff in different branches to help with our customer telephone service, ensuring faster answering and more customer calls being dealt with at any given time.

Pros

Its ease of use. We just attach their phone onto the internet and it works. Some staff who cant work in a branch will sometimes bring a phone home and help out from their house. I love the fact that we don't have to maintain a server inshop anymore - Greenlight do it all.

Cons

Really - I dont have any !

Advice to Others

This software has helped grow my telephone business using existing staff to share our workload rather than paying new recruits and creating a dedicated call centre.

Source: Capterra
 

Carl from The Consumer Helpline Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Consumer Helpline

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have been using Greenlight for the last 6 years across several employers and have always found it easy and efficient, providing everything I would require from a dialler system. The support team are very friendly and helpful and requests are always dealt with quickly and to our satisfaction, going above and beyond what we ask for. Highly recommended as a product and as a company.

Source: Capterra
 

Bhupinder from Precision Financial
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

CRM for Precision Financial Ltd

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Greenlight have been instrumental in supporting our business from customer acquisition to account management to income. They are a very innovative and supportive partner. They listen to our requirements and will always provide a roadmap on when solutions will be delivered. The support is the most comprehensive I have experienced in the business, the owners often respond to my ad-hoc requests out of hours!

Pros

Ease of use, reporting, excellent support team, price, direction it is going.

Source: Capterra
 

Ohiunkunofan from Reclaims 4 u ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Will never change dialler provider and recommend Greenlight to anyone that asks me

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort.

Pros

I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them.

Advice to Others

Get to know the people at Greenlight and never be afraid to pick up the phone or email at any time with any issues. Sometimes we have issues and think we can resolve them ourselves. One phone call and it's sorted.

Source: Capterra
 

James from Choice Future Planning
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

An amazingly flexible and customizable call centre solution!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience of the Green-light platform has been fantastic and it has now become a central part of our daily operational processes and allows us to gain a greater level of insight which helps us to be better informed about our clients and in turn helping to drive an improvement in sales performance.

Pros

As a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need. We have worked alongside Greenlight to hone our CRM platform and throughout that process we have felt enabled to build it in a way that works for us, rather than adapting our approach to suit any system limitations.

Cons

The learning curve on some of the aspects can be a little steep for people that are not the most technically literate however after some time users can quickly get to grips with the basics and then expand on that as required.

Advice to Others

As a smaller marketing company the Greenlight call centre software has helped us refine and grow our business and has provided a solid platform that we can continue to develop. My main advice would be to work closely with the support team who are tireless in their effort to make the platform work as you need it. By working closely with them you will ensure that whatever the solution you require, they will be able to adapt and meet the challenge.

Source: Capterra
 

Arif from Think Switch Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great group of people that are always there to help. System has a lot of features with a team that also has an input on ways to achieve end result.

Pros

Quick and easy to launch new campaigns and the full support provided by the team.

Advice to Others

Would recommend this software to anyone, comes as a complete package at a very good price.

Source: Capterra
 

Baden from Previse Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Fantastic product and service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have worked with Greenlight for over 4 years now and the software is fantastic! It does everything i need to do as a manager of a call centre. The team at Greenlight are reliable and efficient.

Pros

Easy to use, Everything i need to do and good service.

Cons

Non.

Advice to Others

Get it.

Source: Capterra
 

Alison from Go Claim Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Very helpful team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very helpful support team who are always happy to offer support and guidance on new projects. An important feature of their product is that it synchronises with our case management system.

Pros

Synchronisation with our case management system. Helpful and approachable team.

Cons

Would like to see more rigorous testing before a project goes live

Source: Capterra
 

Lee from The Consumer Helpline Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Greenlight Review - The Consumer Helpline Ltd

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Greenlight as our dallier solution since February and it is by far the best bespoke dallier solution we have come across. Their service is second to none and they are always on hand for advice or problem solving.

The response time to an issue is really good, usually solving the issue straight away, keeping any downtime to an absolute minimum.

Finally, all the employees are friendly and easy to engage with. They also offer advice on any ideas you have and will look to develop and build a bespoke dallier solution that suits your specific needs.

Lee Watson

Pros

Ease of use and flexibility to work around your requirements.

Cons

None

Advice to Others

no

Source: Capterra
 

Darren from Premier Financial Recoveries
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Greenlight

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently.

Pros

Easy to use

Cons

lack on management control over functionality

Advice to Others

If you need to get up an running quickly, Greenlight is great at this and if you need to set up multiple campaigns they are extremely quick to help although I would prefer the ability to do this myself, I have in the passed worked on much larger systems and ended up spending all my time in development work and so this has been a nice change having someone else do it for me, only problem you then get is that is never exactly what you want and testing can only be done in live environment so can get a bit messy, thankfully Greenlight are always available to make changes pretty quickly, no such thing as a SLA with these guys they just get on it immediately.

Source: Capterra