Predictive Dialer by Innitel is an outbound call processing solution for call centers of sizes. Innitel Predictive Dialer filters calls and then connects agents with customers.
The real-time dashboard of the solution allows managers to check on the number of agents on call, duration of calls, number of important calls and waiting calls. The reporting and analytics feature of Innitel Predictive Dialer provides performance information on call centers. It allows users to upload lists of contacts into the system, and the contact lists can be verified and sorted according to contacts' time zones.
Predictive Dialer offers integration with many popular customer relationship management and financial platforms. 24/7 customer support service is available. The solution is available in English, Spanish, Arabic, French, Russian and Hebrew.