Predictive Dialer by Innitel is an outbound call processing solution for call centers of sizes. Innitel Predictive Dialer filters calls and then connects agents with customers.
The real-time dashboard of the solution allows managers to check on the number of agents on call, duration of calls, number of important calls and waiting calls. The reporting and analytics feature of Innitel Predictive Dialer provides performance information on call centers. It allows users to upload lists of contacts into the system, and the contact lists can be verified and sorted according to contacts' time zones.
Predictive Dialer offers integration with many popular customer relationship management and financial platforms. 24/7 customer support service is available. The solution is available in English, Spanish, Arabic, French, Russian and Hebrew.
Greg from Centrinex
We have used Five9's dialer for a while and it's helped our company a lot over the years. We have tried to use a few other companies dialers before and always come back to Five9, nothing else is as easy to use or works as efficient.
Katy from efinance support
I've used five9 for many years and have found it to be vastly superior to most competitors on the market.
Kris from Revival Management Services
I speak highly in regard to the dialers capabilities and compliance standards, with Long Distance expense being the one negative. Strongly recommended.
Arlen from Trophy Run Call Center
I found the software bulky and inconvenient. From the agent desktop application to lead management and reports it was simply more complex than it had to be. Customer service was helpful enough, but at times it took too long to speak to someone. More critical issues always seemed to need escalation and resolution came slowly if at all and as soon as they determined the issue wasn't something on their end they were done helping. Overall for the size of call center we have (15 stations) and the type of dialing we do (predictive cold call) it just wasn't the solution for us.
Edward from Proficio Mortgage Ventures
John did a great job of getting us up and running quickly
Brian from Mature Services
Good for big or small companies and very customizable
Great Customer Service and once you figure out how to use it, it is pretty simple
Difficutl to figure out at first as there are a lot of componnents
Johnathan from Naturalawn of America
I would recommend this to anyone who has or does not have an auto-dialer system. I have not had a moment where this thing has been down and changes occur immediately if you need to change your dialing methods. If you are still manually dialing as we were, spend the extra money to use this, you'll more than see the ROI!
This is extremely easy to use. Building list, assigning roles and creating new users is a breeze! No more clunky in-house systems for us!
Had some issues with the DNC list- accounts were not added properly and resulted in a call back (Bad news!). Password expired while away on vacation and could not reset it (although I am the administrator)- this is just an inconvenience.
Horacio from CHIRLA
good service even though a little pricey
had a pretty good experience
maybe better customer and timely customer service. was a little expensive
Pam from Merced School Employees Federal Credit Union
I highly recommend Five9! Our loan collections department needed help in speeding up their calling process. Five9 helped us find a solution! From the sales staff, technical staff and implementation staff-all have been excellent. The staff at Five9 has been helpful, patient and they have great follow-up. We are very satisified with the price of the service too.
Our company is using Five9 for autodialing. The monthly fee is affordable, there was no equipment to purchase, and we've received excellent customer service.
I have nothing negative to say about Five9.
Nick from Alliance Reservations Network
We are satisfied with the call quality and user functionality Five9 system provides.
Admin, Supervisor and Agent Applications are easy to function. The ability to customize scripts, dispositions, user settings and reporting allows the flexibility needed for a constantly improving call center operation.
IVR set up is very detailed and complex for our business model. Some of our custom settings were not implemented at first request however all of our requests have been responded to and your 24 hour support has been helpful.
Steve from Publishers Service of Tampa
Very happy with the overall value and performance.
Dials fast. Does everything promised.
No desk top shortcut for the agents. This would be a big improvement.
Cedric from Creative Integration Inc
Five 9 does everything we need and then some. We are still learning the system, and the more we learn the more impressed we become
I am very impressed with how easy you guys have made five9 to use. Plus the support is always available and Conrad has been there whenever we need him.
I wish I would have known about Five9 earlier
Takes a few days to get setup and installed however its worth it.
Kellie from Rearden Commerce
Easy to implement and would recommend for small to mid-size contact centers.
Easy to use, strong online knowledge base and helpful support staff. Cick and drag feature for IVR set up is nice. The feature to copy IVR setup in order to create a new one is very nice.
Have to work around if you want voice mail routed to email. Voice mail can be answered by group but then have to forward to personal voicemail if you want to save for reference.
Online training is not up to date with latest release, not to hard to figure out minor differences.
RUSSELL from GRAND LEISURE HOLIDAYS
I would recommend five 9 VCC services to any business that plans on using VOIP to increase productivity.
Easy to use and great customer services
no cons on this system
James from CheckAdvanceUSA.Net
Overall highly recommended.
the system is very friendly at a user/agent level.
we have seen a direct response in our productivity levels.
There are so many features available on the admin side that implementation can be overwhelming
Miguel from L.J. Hausner Construction Co
Keep doing what you're doing, it's working!!!
So far we have nothing, but good things to say about Five 9 and the service our company has received from them. Anytime we have a technical question the problem is resolved within minutes of calling for support
Nothing so far
Paul from Weed Man Holly Springs
I would recommend Five9 to anyone who wants to increase their call rooms productivity. Takes the guess work out of managing people.
System is easy to use. Helps salespeople become more efficient. Increases dials and productivity.
Like anything it takes time to get used to using. As you use you learn and can make changes.
Cameron from Personable General Insurance Agency, Inc.
The support staff at Five9 are highly knowledgeable and always available to assist. I recommend the Five9 product for anyone looking at outbound autodialer systems.
The Five9 Outbound autodialer system meets all of our needs with its automated processes and ability to transfer calls to third parties.
Five9 does not have an SFTP solution available for information transfers.
raffy from 911 tax relief
i would recomend it to any call center
very easy to use and has great features
has to customized to fit company perfectly
Michael from Groundswell Direct
I recommend that you ask for Louriza Flores to do your training.
The combination of using WebEx and the screens are very helpful and then having the trainer watch me move through some of the screens adds to the retention.
So far, so good.
My trainer was very flexible with me and we broke up the session into a couple of smaller training sessions; rescheduling at my convenience.
She was very efficient and being able to see the screens via WebEx was very helpful. She also watched me move through a couple of screens after her instructions, making sure I had learned the process.
She answered all my questions except one, which she didn't have an immediate answer. She got back to me right away with the answer. I was impressed because a lot of trainers are frustrated if they don't have an immediate answer and give you bad information.
I'm impressed with my trainer.
I really don't have anything negative to say