Innitel Predictive Dialer Software


 

Predictive Dialer by Innitel is an outbound call processing solution for call centers of sizes. Innitel Predictive Dialer filters calls and then connects agents with customers.

The real-time dashboard of the solution allows managers to check on the number of agents on call, duration of calls, number of important calls and waiting calls. The reporting and analytics feature of Innitel Predictive Dialer provides performance information on call centers. It allows users to upload lists of contacts into the system, and the contact lists can be verified and sorted according to contacts' time zones.

Predictive Dialer offers integration with many popular customer relationship management and financial platforms. 24/7 customer support service is available. The solution is available in English, Spanish, Arabic, French, Russian and Hebrew.

 

Innitel Predictive Dialer - Agent dashboard
 
  • Innitel Predictive Dialer - Agent dashboard
    Agent dashboard
  • Innitel Predictive Dialer - Call timing management
    Call timing management
  • Innitel Predictive Dialer - Campaign performance
    Campaign performance
  • Innitel Predictive Dialer - Dashboard
    Dashboard
  • Innitel Predictive Dialer - Session statistics
    Session statistics
Supported Operating System(s):
Web browser (OS agnostic)

117 Reviews of Innitel Predictive Dialer

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Greg from Centrinex

January 2017

January 2017

This is the best and easiest dialer system to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used Five9's dialer for a while and it's helped our company a lot over the years. We have tried to use a few other companies dialers before and always come back to Five9, nothing else is as easy to use or works as efficient.

Source: Capterra
 

Katy from efinance support

January 2017

January 2017

Long time user, first time reviewer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used five9 for many years and have found it to be vastly superior to most competitors on the market.

Source: Capterra
 

Kris from Revival Management Services

January 2017

January 2017

Call Center Telecom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I speak highly in regard to the dialers capabilities and compliance standards, with Long Distance expense being the one negative. Strongly recommended.

Pros

Functionality.

Cons

Pricing.

Source: Capterra
 

Arlen from Trophy Run Call Center

June 2015

June 2015

Not the best I have used.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I found the software bulky and inconvenient. From the agent desktop application to lead management and reports it was simply more complex than it had to be. Customer service was helpful enough, but at times it took too long to speak to someone. More critical issues always seemed to need escalation and resolution came slowly if at all and as soon as they determined the issue wasn't something on their end they were done helping. Overall for the size of call center we have (15 stations) and the type of dialing we do (predictive cold call) it just wasn't the solution for us.

Source: Capterra
 

Edward from Proficio Mortgage Ventures

July 2013

July 2013

Up and running quickly

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

John did a great job of getting us up and running quickly

Source: Capterra
 

Brian from Mature Services

June 2012

June 2012

Good Product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Good for big or small companies and very customizable

Pros

Great Customer Service and once you figure out how to use it, it is pretty simple

Cons

Difficutl to figure out at first as there are a lot of componnents

Source: Capterra
 

Johnathan from Naturalawn of America

May 2012

May 2012

Great Product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recommend this to anyone who has or does not have an auto-dialer system. I have not had a moment where this thing has been down and changes occur immediately if you need to change your dialing methods. If you are still manually dialing as we were, spend the extra money to use this, you'll more than see the ROI!

Pros

This is extremely easy to use. Building list, assigning roles and creating new users is a breeze! No more clunky in-house systems for us!

Cons

Had some issues with the DNC list- accounts were not added properly and resulted in a call back (Bad news!). Password expired while away on vacation and could not reset it (although I am the administrator)- this is just an inconvenience.

Source: Capterra
 

Horacio from CHIRLA

April 2012

April 2012

good service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

good service even though a little pricey

Pros

had a pretty good experience

Cons

maybe better customer and timely customer service. was a little expensive

Source: Capterra
 

Pam from Merced School Employees Federal Credit Union

March 2012

March 2012

Five9 Autodialer

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I highly recommend Five9! Our loan collections department needed help in speeding up their calling process. Five9 helped us find a solution! From the sales staff, technical staff and implementation staff-all have been excellent. The staff at Five9 has been helpful, patient and they have great follow-up. We are very satisified with the price of the service too.

Pros

Our company is using Five9 for autodialing. The monthly fee is affordable, there was no equipment to purchase, and we've received excellent customer service.

Cons

I have nothing negative to say about Five9.

Source: Capterra
 

Nick from Alliance Reservations Network

March 2012

March 2012

Five9 Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are satisfied with the call quality and user functionality Five9 system provides.

Pros

Admin, Supervisor and Agent Applications are easy to function. The ability to customize scripts, dispositions, user settings and reporting allows the flexibility needed for a constantly improving call center operation.

Cons

IVR set up is very detailed and complex for our business model. Some of our custom settings were not implemented at first request however all of our requests have been responded to and your 24 hour support has been helpful.

Source: Capterra
 

Steve from Publishers Service of Tampa

March 2012

March 2012

First Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very happy with the overall value and performance.

Pros

Dials fast. Does everything promised.

Cons

No desk top shortcut for the agents. This would be a big improvement.

Source: Capterra
 

Cedric from Creative Integration Inc

March 2012

March 2012

Finally a system that truly works

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Five 9 does everything we need and then some. We are still learning the system, and the more we learn the more impressed we become

Pros

I am very impressed with how easy you guys have made five9 to use. Plus the support is always available and Conrad has been there whenever we need him.
I wish I would have known about Five9 earlier

Cons

Takes a few days to get setup and installed however its worth it.

Source: Capterra
 

Kellie from Rearden Commerce

March 2012

March 2012

Five9 Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to implement and would recommend for small to mid-size contact centers.

Pros

Easy to use, strong online knowledge base and helpful support staff. Cick and drag feature for IVR set up is nice. The feature to copy IVR setup in order to create a new one is very nice.

Cons

Have to work around if you want voice mail routed to email. Voice mail can be answered by group but then have to forward to personal voicemail if you want to save for reference.

Online training is not up to date with latest release, not to hard to figure out minor differences.

Source: Capterra
 

RUSSELL from GRAND LEISURE HOLIDAYS

March 2012

March 2012

Director of Marketing

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recommend five 9 VCC services to any business that plans on using VOIP to increase productivity.

Pros

Easy to use and great customer services

Cons

no cons on this system

Source: Capterra
 

James from CheckAdvanceUSA.Net

March 2012

March 2012

Increased Productivity

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall highly recommended.

Pros

the system is very friendly at a user/agent level.
we have seen a direct response in our productivity levels.

Cons

There are so many features available on the admin side that implementation can be overwhelming

Source: Capterra
 

Miguel from L.J. Hausner Construction Co

March 2012

March 2012

Five 9 Implementation

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Keep doing what you're doing, it's working!!!

Pros

So far we have nothing, but good things to say about Five 9 and the service our company has received from them. Anytime we have a technical question the problem is resolved within minutes of calling for support

Cons

Nothing so far

Source: Capterra
 

Paul from Weed Man Holly Springs

March 2012

March 2012

Increase in productivity

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recommend Five9 to anyone who wants to increase their call rooms productivity. Takes the guess work out of managing people.

Pros

System is easy to use. Helps salespeople become more efficient. Increases dials and productivity.

Cons

Like anything it takes time to get used to using. As you use you learn and can make changes.

Source: Capterra
 

Cameron from Personable General Insurance Agency, Inc.

March 2012

March 2012

Outbound AutoDialer Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The support staff at Five9 are highly knowledgeable and always available to assist. I recommend the Five9 product for anyone looking at outbound autodialer systems.

Pros

The Five9 Outbound autodialer system meets all of our needs with its automated processes and ability to transfer calls to third parties.

Cons

Five9 does not have an SFTP solution available for information transfers.

Source: Capterra
 

raffy from 911 tax relief

March 2012

March 2012

five9 review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

i would recomend it to any call center

Pros

very easy to use and has great features

Cons

has to customized to fit company perfectly

Source: Capterra
 

Michael from Groundswell Direct

March 2012

March 2012

Training Session

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I recommend that you ask for Louriza Flores to do your training.

The combination of using WebEx and the screens are very helpful and then having the trainer watch me move through some of the screens adds to the retention.

So far, so good.

Pros

My trainer was very flexible with me and we broke up the session into a couple of smaller training sessions; rescheduling at my convenience.

She was very efficient and being able to see the screens via WebEx was very helpful. She also watched me move through a couple of screens after her instructions, making sure I had learned the process.

She answered all my questions except one, which she didn't have an immediate answer. She got back to me right away with the answer. I was impressed because a lot of trainers are frustrated if they don't have an immediate answer and give you bad information.

I'm impressed with my trainer.

Cons

I really don't have anything negative to say

Source: Capterra
 
 
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