Landport is an Internet Driven® work order management system providing an efficient, user-friendly solution for managing both on-demand service requests and Preventive Maintenance. With Landport, facility, property and maintenance managers, as well as service vendors and maintenance staff have access to a powerful, easy to use, end-to-end solution to improve maintenance of their buildings, facilities, equipment and services.
Landport customers have a proven and reliable solution that eliminates the inefficient and frustrating communication methods of email, phone, voicemails, or paper when it comes to submitting and managing maintenance requests. Instead, employees, tenants, and residents submit maintenance requests via a secure, customized online portal. Managers then quickly and easily view submitted requests, solicit bids and immediately dispatch works orders to their onsite staff or service providers. Users are automatically kept informed of the status of their requests.
Managers also use Landport to schedule and track Preventive Maintenance work orders. Using the built-in calendar and checklists, they’re able to ensure that Preventive Maintenance is completed on time. Landport generates powerful reports and metrics on all work order activity, including comprehensive maintenance history.
Landport was designed to be extremely user-friendly, so there's little or no training required for the end user. It's also compatible with any smart phone, so users can access the system from anywhere, anytime. Because Landport is web-based, there's no software or hardware to install or maintain. Landport has over a decade of cloud computing experience and an excellent track record for service delivery.
Chrissy from Tennant Developments, LLC
Specialty: Real Estate
I can easily add all of my properties, customize them and add little details about them. The customer support is fantastic and the set up team was dynamo.
I would like the "back-end" to be a little more user-friendly. It's not always evident at first glance h ow to change vendor info, set up new vendors etc. And our vendors are super keen on learning a new program.
If you have any vendors already using this or willing to learn something new it would be helpful. Otherwise it's simply an internal system. Which might be good too - you just have to know what you are buying ahead of time.
Ken from Sabey Corporation
Although it's seldom needed, the support department is so quick to respond.
There are many features, but it's difficult to find them all. There's a moderate learning curve.
It's a great system once you get the hang of all their features.
Allison from Biltmore Farms, LLC
Specialty: Real Estate
The Landport website is simple to use for both our maintenance technicians and tenants. It has increased our efficiency in a few ways. We were using paper work orders previously, so our maintenance technicians and administrative staff are saving time by filling out work orders online. Also, we are able to dispatch and track work orders until completed more quickly and easily, which allows for better customer service, as well as higher efficiency. Landport has also streamlined our labor billing, because we can pull up a report each month, which is then easily transferred into our accounting software. Lastly, Landport has great customer service. We rarely have problems or questions, but when we do, they are quick to respond and very helpful.
I wish Landport had an app or easier mobile site for our maintenance technicians to accept and complete work orders. It is too hard for them to read and fill it out on their phones.
When selecting software similar to Landport, consider what reporting options they offer. Landport has several reports you can use, and you can even customize them.
Geoff from Lowell Community Health Center
Specialty: Healthcare & Hospitals
The ease of use and setup is fantastic. The vendor support has been very responsive over the three years we have used Landport.
It would be nice to have an email interface that converts a simple request into a work order. Staff on the floor don't have time to log in to create a request.
There is no perfect system. Pick the one that best suits your needs, balancing cost and performance.
Ethan from Umpqua Bank
Landport is a great tool to help keep everyone update to date with regards to work orders. I like the automatic email feature.
Electra from South Bay Development Company
This portal saves volumes of time for our staff and our tenants. Tenants can print forms, schedule their conference room reservation as well as log tickets for issues within their Premises. Property management, leasing and engineering post pertinent information the tenants can retrieve in seconds depending on their need. For instance, a tenant may want to perform some cabling work within their premises. They can print out and complete the request for alterations form and forward the building's telecommunications policy to their vendor. Or, if they want to see what suites are available within the building, they can print out the leasing brochure.
Paul from Cleveland County
If you're lucky enough to get Nadine with tech support you are in the very best of hands.
Software is easy to use and understand especially for those who are not used to logging by computer or smartphone. We are on our 2nd year of use and by setting up PM schedules and having users (requestors) login the process is simplified and we are able to track and schedule like never before.
Jeanette from Housing Resources Bainbridge
We have a scattered site multi-family portfolio and Landport has streamlined the whole process for us. We used to enter a work order, text or email the tech in the field. They would have to return to the office to fill out the paper work order which would then have to be updated , reviewed, closed and filed. Now its as simple as entering the work order and selecting the tech. Every step after that flows without duplicated efforts. We all love using it and having everything time stamped gives us great documentation in those difficult situations we all face in Property Management.
Loreaner from UCOP
Landport integrated service management system helps us to provide the best service and commitment to our employees.
Jen from RAM
Managing multiple properties in several states requires us to have an easy to use work order management system - Landport delivers and then some!
Christine from State of CT Judicial Branch
Landport has been key in opening up the communication gap between our central office located in the Hartford and the surrounding Courthouses statewide. Set-up and training was a breeze and support along the way was incredible. We would highly recommend Landport as a work order program for anyone in the Facilities Management field.
Geoff from Lowell Community Health Center
Landport has been a great way to keep track of all our maintenance needs. With over 400 staff and 4 buildings it keeps all of our Facilities requests in one location. we also use it to track our preventative maintenance items. Support has always been quick to help if there is an issue and proactively touch base with us from time to time. The only con about the platform is that it is not single source log on so we need to develop a user name and unique password for employees.
Leissa from Vallejo City USD
The ease of the system is wonderful. At times the online support technicians could be faster and provide more in depth answers to clients questions (i.e., there were times that short answers that didn't clear up my issues were sent). For our district we had some issues having too many "Administrator"s attempting to use/control the system. We have cleared this up. Once our internet/on line/e-mail issues between our district and Landport were cleared up - the system is wonderful once again. I am thankful for Jeff Langner-Sales and Nadine (Account Training) for helping me figure out how to send automatic updates on processed work orders. Nadine was instrumental is figuring out a frustrating situation. The other issues with using an internet based software is at times the system is slow and I get kicked out. This is workable as it is our district's system protection software that slows it down.
Keagan from Pinecroft Realty
Easy to add users/locations
User friendly reporter interface
Great way to keep track of work orders
Great for ongoing routine maintenance management
Customer service is quick, efficient and very professional/kind
Not mobile friendly yet, but I hear it will be in the coming weeks.
Tyler from Business Depot Ogden
We manage roughly 125 tenants and over 8 million square feet of office and warehousing/manufacturing space. Plus our business park sits on roughly 1,100 acres of developed and undeveloped land. With all the maintenance we perform at the park, we find it very beneficial to submit our work orders through Landport. It allows up to ensure the work is completed, and completed in a timely and satisfactory manner.
Deborah from Hill Management Services, Inc.
The system is very user friendly for our tenants, contractors and maintenance team. We have had consistent, reliable service since we started with Landport back in 2010. The support team is great and always provides prompt and helpful service.
Sherry from DistributionNOW
Pros: Everything about this software is easy to understand and use not only by the maintenance personnel, but also by the employees. We have over 800 employees and they are all set up with their own user ID's to place service orders. We were even able to migrate it with our current IT systems for single-sign-on usage, meaning once our employees log into their computers, they can log into the system without having to remember yet another password. A person does not have to be a technical wizard to be able to use it. We use it for tracking work orders, identifying problem areas, setting up our PM's, and basic maintenance requests. We've been using it for almost 2 years and haven't gone full capacity with reporting and using it for bids, but we love it. It is also very easy to administer users, equipment, locations, etc.
Cons: None that I can think of. This has been the perfect program for our maintenance needs.
Robert from The Mountain Winery
Landport helped us revamp our property management operation at a very competitive price.
With this software we can easily alert our vendors, and remind us when we need PM , and if we need a competitive quote, it makes this task simple. Our property is on 600 acres, and with numerous building's...... Landport has been the Mailperson, it delivers !!
Debra from Bedrock Real Estate Services
I would recommend the Landport Work Order System for large, multi-property companies who receive many tenant work requests each day. Landport allows quick response time while providing necessary detail and documentation. Tenant ability to access and submit work orders is a definite plus!
* Easy to enter and assign work orders
* Easy to monitor progress including email updates on who accepts each work order and job status
* Allows tenants ability to enter work orders and be involved in the process
* Provides detailed reporting of requests
* Quickens response time allowing us to address tenant issues with a greater sense of urgency!
* The Landport customer service team is only an email or phone call away and always very helpful!
* Can be confusing to close out work orders and they will accumulate on home screen
* Must update "preferred vendors" list regularly
* Inability to assign work orders outside of preferred list
* Work order invoicing can be confusing
* Our team had difficulty accessing landport from their blackberrys/mobile devices
* Managers need to regularly review open work orders and either close out or reassign
Mark from TRUMPF Inc
I would highly recommend LANDPORT
This has improved are down time and we don't lose tract of jobs any more. It is easy to us they are very helpful. It has a great reporting system
As the owner of the job you can't change the the person you gave the job to
Danyale from Hartman Income REIT
Landport has made our work order management so easy. The tenants never know when we are out of the office because I dispatch and respond to their incident so fast. I had one tenant remark that the responses were so fast that he thought that it was automated.
Landport is a wonderful tool. It is easily accessible from your phone or computer. This works well for managers who have multiple properties. The support team responds quickly to all of my requests, sometimes in minutes. The online help manuals also are very helpful.
jason from dassault falcon jet
I recommend to anyone looking for a work order management system.
Very easy to implement and meets all needs of a work order management system.
None to report
Mike from Calvary Baptist Church
We looked at many options before we chose Landport. It is simple, well laid out, and reliable. Landport is a feature rich system that is simple to use for all involved. We were looking for a solution that would be easy for the reporter, maintenance staff and outside vendors yet allow full management of the work order cycle.We are happy with Landport and I think anyone looking for a good solution should give it a try.
Landport is easy to use, allows reporters to have ownership of their request and keeps them informed as to the status of their request. Not only can an in-house maintenance techs keep track of their work orders they can also see all of the work orders in the queue (if you set it up that way). Managers can assign work orders or have have work orders automatically dispatched. Our work flow has greatly improved since we implemented it. Tech support is great and issues (rare) are handled in hours not days.
It is a one size fits all solution. That having been said it is very well laid out and works very well for our complicated setup.
Walter from Zucker Hillside Hospital
I would recommend this system to people that need a simple, easily implemented work order system that allows database functions.
Ease of Use, ease of roll-out.
Preventative Maintenance Function/Reminders.