Act! Premium Software


 

Act! Premium offers growing businesses a solution that brings together contacts, account history, notes, and activities into a single, centralized location. Instead of relying on multiple systems, spreadsheets, or documents, users can take notes, manage prospect and customer information, send email campaigns, and track interactions from the same friendly interface.

Act! Premium includes applications for sales and marketing automation and is suitable for companies in any industry. When it comes to account information, Act! Premium allows users to manage contact details, lead data, and pending opportunities. Built-in features help track lead sources, competitors, status changes, and more. The software also provides a shared team calendar, so users can manage multiple schedules and track sales activities. 

Act! Premium is designed to integrate with the tools sales teams use every day, like Office, Outlook, Dropbox, Google, and social media sites like Facebook and LinkedIn. It's also fully accessible on the go from both Apple and Android devices. 

 

Act! Premium - Act! eMarketing - Templates
 
  • Act! Premium - Act! eMarketing - Templates
    Act! eMarketing - Templates
  • Act! Premium - Act! Premium - Welcome Page
    Act! Premium - Welcome Page
  • Act! Premium - Act! Premium - eMarketing
    Act! Premium - eMarketing
  • Act! Premium - Dashboard
    Dashboard
  • Act! Premium - Act! Premium - Contacts
    Act! Premium - Contacts
  • Act! Premium - Act! Premium - Calendar View
    Act! Premium - Calendar View
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000

115 Reviews of Act! Premium

Showing 1-20 of 115

 

from BTI
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

Stay Away!

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We are an outside support company assisting with a server migration. So, I cannot comment about the functionality or use of the software. However, if you have a production file that will not convert to a newer version properly, you will be out of business before the problem is resolved. We were incorrectly told to upload the file and we should have it ready to download in around 48 hours. We are now going well over a week and have no idea about the status. The company has done a very good job of hiding phone numbers, so there is only one number to call. The support dept cannot communication with their own internal database repair department. They reached out to their own internal dept 3 times yesterday and could not get a response. Businesses need support for their business tools. I would not recommend this product.

 
 

from world media networks
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

Good but

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I've been using it for over 10 years+, I think is the best solution out there but I also wish I could use this program on my mac, I wish it will solve the sql memory usage problem.

Pros

easy to use,
easy to customize

Cons

too many crashes due to the sql server

Advice to Others

You will enjoy this program but be sure you have enough memory and always make a daily back up. When it crashes becasuse of the memory issue your back up will be easy to reinstall and start a new.

 
 

from C Coffman Inc
Specialty: Insurance
Number of employees: 1 employee Employees number: 1 employee

I do NOT recommend

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I bought the new Act 18 in May of 2016. I called in to get tech support because my file had gotten lost in the computer. When you call in you get a person in India or someplace over seas. The can barely speak English to understand them. Then the mad told me I would have to buy Tech support after I spent $ for the Act Software premium. I said, is there not a one year help like most companies. He kept repeating, you buy tech support. I was furious. I kept trying to talk to management in the Arizona office. The lady and I kept playing phone tag. When I did get to talk to her she told me it may be cheaper for me to buy www.act.com/partners I believe she told me. I told her I would like for her to refund my money that I do not want her software. She said No. I was furious! I have a company and I need a CRM to keep up with my clients. I definitely would not buy this product. There are so many better products out there to use. Plus, trying to sync this and setting up sync takes some challenges. I am not a computer person, I know basic's but not programing. Don't spend your money on this!

Pros

Nothing at all

Cons

Tech support - Plus more than 1 computer - Do NOT buy this!

Advice to Others

I would never buy this again or refer anyone to buy this again. I had bought this 3 different times. I use it for just basic CRM, I should have learned. When I first bought it another company owned it and I would get tech support. After Swiftpage bought them it went way down. No tech support with Swiftpage for the 1st year. You pay extra! I feel it should be when you buy a product you should have a 1 year warranty at least on Tech support and it should be an American talking with instead of outsourcing to another country.

 
 

from Jan Leder Music
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

great stuff

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I don't know how I would operate my business without this database, which is easy to use, and contains all my business and personal contacts with many, many cross-references. I can create groups by category, location, or any other number of variables. Highly recommended!

Advice to Others

Get it!

 
 

from Paquette Railway Solutions
Specialty: Transportation
Number of employees: 1 employee Employees number: 1 employee

President

Ease-of-use

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This is the do everything you need to keep track of all your clients reminders to actually sending out information to understanding what your clients needs are. It is the who what and where system each clients email is stored on a tab within the clients tab every note and I make many is automatically time dated.

Pros

It is very simple to use and is 100% accurate I also like the fact that I can sync the data base to other computers manually or automatically if you prefer thus if one computer should go down the info is not lost!

Cons

None

Advice to Others

If it is important to you, you should be using ACT period!

 
 

from Insure1source agency
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

President

Ease-of-use

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Act works great for us, we're an insurance agency and need to constantly stay in touch with our customers, Act has been able to meet our expectation and we are using less than 20% of what we can do with Act.

Pros

Easy to use and straight forward pricing

Cons

Need more templates.

 
 

from Transamerica
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

Coming back to Act!

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For 10 years I owned a computer consulting firm that relied on Act! for everything that went on in our office. After leaving that industry, my new employer provided other software to track sales and leads. The minute that I moved into management, I began using Act! again for my personal sales and support contacts and leads. It has more features and is easier to use than before. I'm glad to be back and I recommend it to anyone who wants to keep track of their business.

Pros

Everything is at my fingertips and I do not need to create any workarounds

Cons

Nothing

Advice to Others

Give it a try. You won't be sorry. The ability to create separate databases and to be able to record every interaction between you and everyone you do business with is priceless.

 
 

from Walt Medina & Associates, LLC
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

ACT Review

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Good product. However, is FLAT and does not compare with some of the more up to date database systems that interact / interface with internet.

Pros

East to use and read.

Cons

Is a flat system. Needs to interact with Internet, etc.

Advice to Others

Good product for small companies.

 
 

from Isaac Ely Bespoke
Specialty: Retail
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Not Great.

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Likes Best

Being able to schedule a meeting from the contact list instead of going to my calendar to set it up.
It has something called "activity series," which maps out what you need to do after seeing a client.

Likes Least

There are so many things wrong with the software. Constant crashing or glitching. Sometimes when you try to create a new contact, you need to wait about 5 seconds for it to set up properly. Otherwise whatever information you enter overwrites the previous contact you were viewing. The UI is garbage.
I cannot tell you how many times this software has froze or crashed on me while trying to get work done.
And for the price I've paid, not worth it.

Plus, it looks ugly.

Recommendations

It does the basic functions like store contacts and schedule your meetings, but Google does that for free.
Act has a LOT of functions that's supposedly helpful for your business, which can be good if you have the time to learn the software (and it's a steep learning curve).
If you're running Windows, whenever you upgrade, Act will start to malfunction, and you'll have to wait for their tech support to fix it, which can be a few DAYS. Honestly, you're probably better off with a simpler CRM if you're a small business.

 
 

from IYDE
Specialty: Non-Profit
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Act is great CRM software for small businesses

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Functionality

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Likes Best

That it works well right out of the box without the need to customize, while still allowing a lot of customization as needed or desired.

Likes Least

The cloud based version is a lot more expensive than our local server version for our small office.

Recommendations

Make sure you have the right kinds of connections and updates between events and customers for your business.

 
 

from Better Business Capital
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

Better Business Capital

Ease-of-use

Functionality

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Value for Money

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Likes Best

Simple to use and serves my needs well. Customer support has been very decent for the most part.

Likes Least

It loses data in Notes & History when exporting to another Act database - big hassle. It seems to cause Outlook to lock up at times and it slows Word down from opening quickly due to the Add-Ins which I would rather not have in Word.

Recommendations

Evaluate if it meets your needs. Other than that I don't know.

 
 

from Leadership Consulting Services
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

I have used ACT since its first release.

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Likes Best

Regular updates. Easy to use. I haven't updated my product in several years so it may have changed signficantly

Likes Least

I have not updated since 2007, however the ones I have been reviewing are easier, cloud based and have some form of automation to them.

Recommendations

Look around. Determine first, what is taking your time and review products for ease of use, integration to email and automation.

 
 

from Return the Fleet, Inc.
Specialty: Consulting
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

I have been using ACT for close to 20 years

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Likes Best

ACT is a very easy CRM to use since it utilizes an Excel format.

Likes Least

I have to get the newest version of ACT whenever I upgrade my Outlook.

Recommendations

I do not have any recommendations for others evaluating software like this.

 
 

from Zebra Publishing Inc.
Specialty: Media
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Fast & Easy Results

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Likes Best

It narrowed down our options to 3 and was very quick, easy and concise. My information wasn't provided to a ton of company's like with other information requests.

Likes Least

There wasn't really anything that was disliked that I can think of.

Recommendations

It was easy and fast, didn't take a lot of time, nor was I harassed by a bunch of companies trying to sell me afterward.

 
 

from Erickson's Fork Lifts Inc
Specialty: Other
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Not Happy with Act

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N/A

Likes Best

it never worked for us so I could not say what we would have liked best.

Likes Least

The software never worked for us...it kept crashing so we could never use it. this is unfortunate because it seemed like it would do everything we wanted it to.

Recommendations

Make sure you do the free trial. The Customer support didn't help

 
 

from Pathfinder Alliances
Specialty: Consulting
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

ACT since Switftpage purchased it

Ease-of-use

Functionality

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Value for Money

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N/A

Likes Best

I like the product because I used it for many years and I had customized it for my business. My last software version was 2009

Likes Least

1). The technical service department. It takes hours to get a hold of someone. When I do 50% of the time I can't understand them because their English is so bad. I continually have had problems getting the software to open because it says my Microsoft SQL server is not running and this requires me to call their service department to open my database. This can take 4 hours or more.

Recommendations

Find another CRM software that has sufficient technical support (Salesforce, etc.)

 
 

from American Carpet Cleaning
Specialty: Property Management
Number of employees: 1 employee Employees number: 1 employee

Review of act premium

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Functionality

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Likes Best

good for inputing basic customer contact info.
can be viewed on devices other than computer

Likes Least

I liked the look and ease of the old software better than the uploaded version.
software slow to load, sometimes gives me error when logging on.
some screens you can't see full view, getting support is usually time consuming
some of the features are not easy to figure out,
not easy to use on apple products

Recommendations

have easy access icon on desktop for logging into web based software
have online tutorials available if tech support isn't

 
 

from Davis Arts Center
Specialty: Other services
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Do NOT use ACT

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N/A

Likes Best

I like that you can store information about people/donors/patrons.

Likes Least

This is the single worst product for being intuitive I have ever used. It is convoluted, ridiculous and an enormous waste of my time.

Recommendations

Go somewhere else. Run away from ACT. Their customer service is horrible.

 
 

from The Way of Soul
Specialty: Other
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Dashed Hopes

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Likes Best

I very much appreciate the degree of customizability of fields. This allows relevance for the type of data I need to collect, store and utilize.

Likes Least

I started with ACT! when they first opened and used them for many years. Developed a whole recruiting "database" because of customizability, but the program was a memory and speed hog. Took a 5-year, personal sabbatical, then signed up for free trial. I have never had so many difficulties with any software program as I have with ACT! I had expected great new developments, but found that the cloud-based program conflicted with my preferred browsers; the computer-based program was very unstable, with constant errors, shut-downs, and functions that were just not working properly. It has gotten increasingly unstable. Also, today it is necessary for a CRM to be compatible with other marketing programs. The ACT! 18 has very little compatibility. A minimum requirement for it's touted e-mail marketing program is that it would be compatible with gmail - it is not. My hopes of using this program have been dashed - I'm so disappointed!

Recommendations

The reason you need a CRM is for building a loyal tribe of customers. Collecting contact information is only valuable if it can be used to connect with your potential and actual customers. Find a CRM system that truly allows you to utilize marketing software to build a relationship with the customers of your various market niches. Also, to do successful marketing campaigns, you need to track your contacts responses with metrics. ACT! has very little capability to do this effectively. Choose another CRM system; one with stability; flexibility; compatibility with email and marketing programs; and local, responsive customer service.

 
 

from Aqua-Dry
Specialty: Other services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Happy with the customer service and functionality

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Likes Best

It is for the most part easy to use. I like the flexibility of look-ups.

Likes Least

I don't know how to include my sales with the record aside from writing a history. This may be a functionality problem or may be just that I don't know how to do it.

Recommendations

I have found the customer service to be helpful when I've had to use it.

 
 
 
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