Act! Premium Software


 

Act! Premium offers growing businesses a solution that brings together contacts, account history, notes, and activities into a single, centralized location. Instead of relying on multiple systems, spreadsheets, or documents, users can take notes, manage prospect and customer information, send email campaigns, and track interactions from the same friendly interface.

Act! Premium includes applications for sales and marketing automation and is suitable for companies in any industry. When it comes to account information, Act! Premium allows users to manage contact details, lead data, and pending opportunities. Built-in features help track lead sources, competitors, status changes, and more. The software also provides a shared team calendar, so users can manage multiple schedules and track sales activities. 

Act! Premium is designed to integrate with the tools sales teams use every day, like Office, Outlook, Dropbox, Google, and social media sites like Facebook and LinkedIn. It's also fully accessible on the go from both Apple and Android devices. 

 

Act! Premium - Act! eMarketing - Templates
 
  • Act! Premium - Act! eMarketing - Templates
    Act! eMarketing - Templates
  • Act! Premium - Act! Premium - Welcome Page
    Act! Premium - Welcome Page
  • Act! Premium - Act! Premium - eMarketing
    Act! Premium - eMarketing
  • Act! Premium - Dashboard
    Dashboard
  • Act! Premium - Act! Premium - Contacts
    Act! Premium - Contacts
  • Act! Premium - Act! Premium - Calendar View
    Act! Premium - Calendar View
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000

107 Reviews of Act! Premium

Showing 1-20 of 107

 

from Isaac Ely Bespoke
Specialty: Retail
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Not Great.

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Functionality

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Value for Money

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Likes Best

Being able to schedule a meeting from the contact list instead of going to my calendar to set it up.
It has something called "activity series," which maps out what you need to do after seeing a client.

Likes Least

There are so many things wrong with the software. Constant crashing or glitching. Sometimes when you try to create a new contact, you need to wait about 5 seconds for it to set up properly. Otherwise whatever information you enter overwrites the previous contact you were viewing. The UI is garbage.
I cannot tell you how many times this software has froze or crashed on me while trying to get work done.
And for the price I've paid, not worth it.

Plus, it looks ugly.

Recommendations

It does the basic functions like store contacts and schedule your meetings, but Google does that for free.
Act has a LOT of functions that's supposedly helpful for your business, which can be good if you have the time to learn the software (and it's a steep learning curve).
If you're running Windows, whenever you upgrade, Act will start to malfunction, and you'll have to wait for their tech support to fix it, which can be a few DAYS. Honestly, you're probably better off with a simpler CRM if you're a small business.

 
 

from IYDE
Specialty: Non-Profit
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Act is great CRM software for small businesses

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Value for Money

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Likes Best

That it works well right out of the box without the need to customize, while still allowing a lot of customization as needed or desired.

Likes Least

The cloud based version is a lot more expensive than our local server version for our small office.

Recommendations

Make sure you have the right kinds of connections and updates between events and customers for your business.

 
 

from Better Business Capital
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

Better Business Capital

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Functionality

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Customer Support

Value for Money

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Likes Best

Simple to use and serves my needs well. Customer support has been very decent for the most part.

Likes Least

It loses data in Notes & History when exporting to another Act database - big hassle. It seems to cause Outlook to lock up at times and it slows Word down from opening quickly due to the Add-Ins which I would rather not have in Word.

Recommendations

Evaluate if it meets your needs. Other than that I don't know.

 
 

from Leadership Consulting Services
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

I have used ACT since its first release.

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Functionality

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Value for Money

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Likes Best

Regular updates. Easy to use. I haven't updated my product in several years so it may have changed signficantly

Likes Least

I have not updated since 2007, however the ones I have been reviewing are easier, cloud based and have some form of automation to them.

Recommendations

Look around. Determine first, what is taking your time and review products for ease of use, integration to email and automation.

 
 

from Return the Fleet, Inc.
Specialty: Consulting
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

I have been using ACT for close to 20 years

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Functionality

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Value for Money

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Likes Best

ACT is a very easy CRM to use since it utilizes an Excel format.

Likes Least

I have to get the newest version of ACT whenever I upgrade my Outlook.

Recommendations

I do not have any recommendations for others evaluating software like this.

 
 

from Zebra Publishing Inc.
Specialty: Media
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Fast & Easy Results

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Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

It narrowed down our options to 3 and was very quick, easy and concise. My information wasn't provided to a ton of company's like with other information requests.

Likes Least

There wasn't really anything that was disliked that I can think of.

Recommendations

It was easy and fast, didn't take a lot of time, nor was I harassed by a bunch of companies trying to sell me afterward.

 
 

from Erickson's Fork Lifts Inc
Specialty: Other
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Not Happy with Act

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N/A

Likes Best

it never worked for us so I could not say what we would have liked best.

Likes Least

The software never worked for us...it kept crashing so we could never use it. this is unfortunate because it seemed like it would do everything we wanted it to.

Recommendations

Make sure you do the free trial. The Customer support didn't help

 
 

from Pathfinder Alliances
Specialty: Consulting
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

ACT since Switftpage purchased it

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Functionality

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Value for Money

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N/A

Likes Best

I like the product because I used it for many years and I had customized it for my business. My last software version was 2009

Likes Least

1). The technical service department. It takes hours to get a hold of someone. When I do 50% of the time I can't understand them because their English is so bad. I continually have had problems getting the software to open because it says my Microsoft SQL server is not running and this requires me to call their service department to open my database. This can take 4 hours or more.

Recommendations

Find another CRM software that has sufficient technical support (Salesforce, etc.)

 
 

from American Carpet Cleaning
Specialty: Property Management
Number of employees: 1 employee Employees number: 1 employee

Review of act premium

Ease-of-use

Functionality

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Value for Money

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Likes Best

good for inputing basic customer contact info.
can be viewed on devices other than computer

Likes Least

I liked the look and ease of the old software better than the uploaded version.
software slow to load, sometimes gives me error when logging on.
some screens you can't see full view, getting support is usually time consuming
some of the features are not easy to figure out,
not easy to use on apple products

Recommendations

have easy access icon on desktop for logging into web based software
have online tutorials available if tech support isn't

 
 

from Davis Arts Center
Specialty: Other services
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Do NOT use ACT

Ease-of-use

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N/A

Likes Best

I like that you can store information about people/donors/patrons.

Likes Least

This is the single worst product for being intuitive I have ever used. It is convoluted, ridiculous and an enormous waste of my time.

Recommendations

Go somewhere else. Run away from ACT. Their customer service is horrible.

 
 

from The Way of Soul
Specialty: Other
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Dashed Hopes

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Likes Best

I very much appreciate the degree of customizability of fields. This allows relevance for the type of data I need to collect, store and utilize.

Likes Least

I started with ACT! when they first opened and used them for many years. Developed a whole recruiting "database" because of customizability, but the program was a memory and speed hog. Took a 5-year, personal sabbatical, then signed up for free trial. I have never had so many difficulties with any software program as I have with ACT! I had expected great new developments, but found that the cloud-based program conflicted with my preferred browsers; the computer-based program was very unstable, with constant errors, shut-downs, and functions that were just not working properly. It has gotten increasingly unstable. Also, today it is necessary for a CRM to be compatible with other marketing programs. The ACT! 18 has very little compatibility. A minimum requirement for it's touted e-mail marketing program is that it would be compatible with gmail - it is not. My hopes of using this program have been dashed - I'm so disappointed!

Recommendations

The reason you need a CRM is for building a loyal tribe of customers. Collecting contact information is only valuable if it can be used to connect with your potential and actual customers. Find a CRM system that truly allows you to utilize marketing software to build a relationship with the customers of your various market niches. Also, to do successful marketing campaigns, you need to track your contacts responses with metrics. ACT! has very little capability to do this effectively. Choose another CRM system; one with stability; flexibility; compatibility with email and marketing programs; and local, responsive customer service.

 
 

from Aqua-Dry
Specialty: Other services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Happy with the customer service and functionality

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Functionality

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Value for Money

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Likes Best

It is for the most part easy to use. I like the flexibility of look-ups.

Likes Least

I don't know how to include my sales with the record aside from writing a history. This may be a functionality problem or may be just that I don't know how to do it.

Recommendations

I have found the customer service to be helpful when I've had to use it.

 
 

from Colliers International
Specialty: Real Estate
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Used as a CRM database/leasing record tracker for office real estate t

Ease-of-use

Functionality

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Value for Money

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N/A

Likes Best

Tracks Contacts and leasing records. Tables can be customized to needs

Likes Least

Clunky, slow, limited cloud compatability... (it is 2016, you should be able to operate on a cloud)

Recommendations

Look at your needs. The software will fill most of them, but can be frustrating in all the different components you need to upgrade all the time.

 
 

from Full House Productions
Specialty: Other
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Act Update

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

Act keeps details organized and is user friendly. It seems that there is a spot for all data that needs to be entered for my contacts and I love the advanced search feature.

Likes Least

I switch between two Act databases and there is no easy or quick way to do that. I also wish my alarms set would show up on both databases so I would know to switch over for a task scheduled.

Recommendations

Act is set up in a was that anyone can use it, we have used it for years and are very satisfied with it and think the Premium version has some nice updates.

 
 

from Solarus Technologies
Specialty: Software / IT
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

ACT CRM Review

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Likes Best

This product is a solid CRM for keeping track of your customers and their orders. It is good for a basic or general CRM for the SMB market. If used correctly you will never have a problem of not knowing the last thing a customer ordered, where a customer moved, the rep assigned to the account, the last person in the organization to communicate with the account or the type of infrastructure the customer has. Overall it is a solid product that provides the basic qualities of a good CRM tool.

Likes Least

ACT sometimes gave issues with integrating with other tools. There were sometimes issues with providing reports of the data within the system. Overall I did not experience too many other issues though

Recommendations

To evaluate this software you should have a good understanding of how the software works. You should also know the overall goal for the organization in using this software. If the software is being utilized correctly then the goal for the organization in using the software should be achieved. Overall, ACT is more for the sales/management side of the business in keeping track of customers and how to effectively manage their account based on information recorded. The software is not going to be effective by itself, it needs the people operating it to utilize it effectively.

 
 

from The Home Shows, Inc.
Specialty: Other
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Act! Premium Version 18.1

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Likes Best

I love that fact that I can organize my contacts and appointments so easily. And in doing so, when I need to reschedule appointments because clients aren't ready - I can tell how many days out we were from the initial contact, automatically, in the reschedule window.

Likes Least

Because we offer two types of events, we need to categorize our contacts into two databases. I would love if I could open both databases at the same time - to cut down on time transferring between, while answering phone calls.

Recommendations

This is a simple layout to understand and manipulate - and if you work with Expocad it pairs nicely.

 
 

from Lawson Products, Inc.
Specialty: Maintenance / Field Service
Number of employees: 1 employee Employees number: 1 employee

The best way to get your ACT together.

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Functionality

Product Quality

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Value for Money

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Likes Best

I can finally track, plan, and forecast my sales all in one place. The tech support is awesome.

Likes Least

Nothing so far. I have called in several times and it has always been great.

Recommendations

Try it out before you buy. Others are not that easy in comparison.

 
 

from The Home Shows, Inc
Specialty: Advertising
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

easy to give great customer service

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Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

i LIKE THE REMOTE USAGE. THE ABILITY TO SHARE WITH OTHER USERS. Any novice can use this system.

Likes Least

A LITTLE SLOW TO BOOT UP. Better with the new version

Recommendations

EASY TO SET UP, USE AND UNDERSTAND. READ ALL THE INSTRUCTIONS AND USE ALL THE TOOLS AVAILABLE TO YOU.

 
 

from Veotec Americas
Specialty: Engineering
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Thought the Ui and layout was awesome. From there it was all downhill.

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N/A

Likes Best

good UI and layout. Intuitive and functional. great reporting and data originization.

Likes Least

Very "buggy" Different issue weekly. Was on the phone trying to get issues that rendered the software useless a minimum of 12 to 14 times. Had to reformat once because of corrupt registry files directly related to act

Recommendations

Look elsewhere not worth the time and expense. Average hold time to reach tech support was 45 minutes +. on all but one or two occasions i was put on hold for another 10 to 15 minutes with the "tech" went to resolve my issue. The majority of the time they could not and the ticket was accelerated to a senior tech that took one to two days to return calls.

 
 

from JGW, INcounsel
Specialty: Legal
Number of employees: 1 employee Employees number: 1 employee

Terrible software for Windows 10

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Likes Best

It stores your info so it's easily accessed. You can look up clients by company, name, city, etc. You can form different groups of people so you can find who you need in a snap. I used to like it quite a bit as it always started up easily and was easy to use. Now it's a huge ugly deal.

Likes Least

I've had trouble with this product since installing Windows 10. I've talked to a number of different techs, who all promise they have fixed my issue, but when i try it out the next day, the issue still is there! I don't know what they are or are not doing, but now my "free" tech support is done and I can't contact them.
I feel ripped off.

Recommendations

Make sure it works with your Windows 10 install, and hope to heavens you don't need tech support.

 
 
 
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