Act! Premium Software


 

Act! Premium offers growing businesses a solution that brings together contacts, account history, notes, and activities into a single, centralized location. Instead of relying on multiple systems, spreadsheets, or documents, users can take notes, manage prospect and customer information, send email campaigns, and track interactions from the same interface.

Act! Premium includes applications for sales and marketing automation and is suitable for companies in any industry. When it comes to account information, Act! Premium allows users to manage contact details, lead data, and pending opportunities. Built-in features help track lead sources, competitors, status changes, and more. The software also provides a shared team calendar, so users can manage multiple schedules and track sales activities. 

Act! Premium is designed to integrate with the tools sales teams use every day, like Office, Outlook, Dropbox, Google, and social media sites like Facebook and LinkedIn. It's also fully accessible on the go from both Apple and Android devices. 

 

Act! Premium - Act! eMarketing - Templates
 
  • Act! Premium - Act! eMarketing - Templates
    Act! eMarketing - Templates
  • Act! Premium - Act! Premium - Welcome Page
    Act! Premium - Welcome Page
  • Act! Premium - Act! Premium - eMarketing
    Act! Premium - eMarketing
  • Act! Premium - Dashboard
    Dashboard
  • Act! Premium - Act! Premium - Contacts
    Act! Premium - Contacts
  • Act! Premium - Act! Premium - Calendar View
    Act! Premium - Calendar View
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

122 Reviews of Act! Premium

Showing 1-20 of 122

 

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Tony from Applied Imaging
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Unpleasant, misrepresented, unstable and bulky

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't purchase. Unstable, bulky and slow. Far better systems out there

Pros

If you want a product that doesn't do what it promises, despite guarantees. Is slow and falls over, doesn't work with addons which are generally ridiculously expensive, then buy this software

Cons

This software may be OK for a company that does not have to do quotes. The addons are totally useless. When we looked at the software we were guaranteed that it could fulfill all the functions of our previous software. We were the hassled sometimes twice a day to pay for the package, so that we could be trained. Nothing works as promised. Software slow and unreliable. We want to return because does not fulfill any promises. Told sorry, you have already been registered, cannot be returned, despite totally false guarantees. If we are not fully credited for the software, going to the consumer board to lodge a formal complaint, and handing over to our lawyers.

 
 

Josh from Consultant
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Strong tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our sales team relied on ACT to keep our sales outreach focused and goal driven.

 
 

Stephen from Target Logic
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

A nightmare on wheels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Stay away.

Pros

It used to be good 10 years ago. It was the best of its kind then. You could keep a recoerd of t=the documents under the contact name.

Cons

They update the system every month. It throws everything out of whack which causes about 2-3 hours of downtime.

 
 

Tom from GOALS
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

ACT Gets Worse With Each Release

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Mail merge gets;s worse with each release... Crashes all the time, Sage now states do not do a mail merge with more than 50 contacts at a time... I am looking at replacement products as this review is being written. Sage does not care about the shortcomings of this product. ACT used to be a solid product, but that stopped after it was acquired by Sage.

Pros

Easy to use interface

Cons

not a stable product. i have had to constantly call technical support for the same issues for the last 3 releases.

 
 

Alex from Quest Food Management Services Inc.
Specialty: Food / Beverage
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My company uses this program to store client information and send email campaigns.
First off, if you have a Mac, you're completely screwed. ACT doesn't have the capability to connect with your email if you are working on a Mac.
If you're working with Outlook, ACT sends all of your emails to the junk folder.
Customer service is terrible. It takes about 20 minutes to get ahold of someone EXCEPT for the EMarketing section of Mac. Their customer service is great but can only help with so much.
Extremely confusing program.

Pros

Emarketing section/customer service

Cons

Confusing
Does not work with Macs
Does not work with Outlook
Customer Service

Advice to Others

Don't waste your time on this program

 
 

Christine from YAPG
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

How do you get support for problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I inherited the decision to use Act! software from a former coworker. Most of the time it works all right. However, every few weeks, the option to email directly out of Act! just seems to stop working. Restarting the software, and the computer doesn't help, neither do the articles in the "help" section.

This is something that I can hack around, copying and pasting email address out of Act! and into my Outlook, or exporting contacts to Excel and then copying multiple addresses into Outlook. However, my boss is less tech savvy and just wants the software to work the way it's supposed to.

I tried calling the support line and did not have good results. Even with the error code, the technician was unable to provide an answer. He offered to remote log on to one of our computers to solve the issue, but that won't help us the next time the issue occurs. Having tech support that explains why the problem occurs and how to fix it in the future would make a world of difference with this software!

Pros

Easy to organize contacts

Cons

Terrible tech support
Clunky interface
Email problems

Advice to Others

Maybe if you have lots of experience with computer programming, you can get past the technical support issues. Otherwise, start looking for a different Contact Management System

 
 

Dave from Media Technology
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Business Owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product is ideal for new sales personnel. It provides key fields to be used for creating a history of the sales process and for ongoing support.

 
 

Brian from Philadelphia Country Club
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Good but could be easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think the software is good but the ability to upload my current roster was difficult. I manually made many changes and then tried to add a field later and upload the new information to the existing. Instead I got double the roster. Quite frustrating that I couldn't figure it out on my own and ACT!'s response was "it shouldnt do that"

Pros

Great calendar, task list and opportunities and pipeline

Cons

Startup

Advice to Others

If you get the software get the initial help too. Well worth it. Wish I got more time with the expert.

 
 

Quinn from BTI
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Stay Away!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are an outside support company assisting with a server migration. So, I cannot comment about the functionality or use of the software. However, if you have a production file that will not convert to a newer version properly, you will be out of business before the problem is resolved. We were incorrectly told to upload the file and we should have it ready to download in around 48 hours. We are now going well over a week and have no idea about the status. The company has done a very good job of hiding phone numbers, so there is only one number to call. The support dept cannot communication with their own internal database repair department. They reached out to their own internal dept 3 times yesterday and could not get a response. Businesses need support for their business tools. I would not recommend this product.

 
 

daniel from world media networks
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Good but

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using it for over 10 years+, I think is the best solution out there but I also wish I could use this program on my mac, I wish it will solve the sql memory usage problem.

Pros

easy to use,
easy to customize

Cons

too many crashes due to the sql server

Advice to Others

You will enjoy this program but be sure you have enough memory and always make a daily back up. When it crashes becasuse of the memory issue your back up will be easy to reinstall and start a new.

 
 

Christy from C Coffman Inc
Specialty: Insurance
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

I do NOT recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I bought the new Act 18 in May of 2016. I called in to get tech support because my file had gotten lost in the computer. When you call in you get a person in India or someplace over seas. The can barely speak English to understand them. Then the mad told me I would have to buy Tech support after I spent $ for the Act Software premium. I said, is there not a one year help like most companies. He kept repeating, you buy tech support. I was furious. I kept trying to talk to management in the Arizona office. The lady and I kept playing phone tag. When I did get to talk to her she told me it may be cheaper for me to buy www.act.com/partners I believe she told me. I told her I would like for her to refund my money that I do not want her software. She said No. I was furious! I have a company and I need a CRM to keep up with my clients. I definitely would not buy this product. There are so many better products out there to use. Plus, trying to sync this and setting up sync takes some challenges. I am not a computer person, I know basic's but not programing. Don't spend your money on this!

Pros

Nothing at all

Cons

Tech support - Plus more than 1 computer - Do NOT buy this!

Advice to Others

I would never buy this again or refer anyone to buy this again. I had bought this 3 different times. I use it for just basic CRM, I should have learned. When I first bought it another company owned it and I would get tech support. After Swiftpage bought them it went way down. No tech support with Swiftpage for the 1st year. You pay extra! I feel it should be when you buy a product you should have a 1 year warranty at least on Tech support and it should be an American talking with instead of outsourcing to another country.

 
 

Jan from Jan Leder Music
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

great stuff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I don't know how I would operate my business without this database, which is easy to use, and contains all my business and personal contacts with many, many cross-references. I can create groups by category, location, or any other number of variables. Highly recommended!

Advice to Others

Get it!

 
 

Raymond from Paquette Railway Solutions
Specialty: Transportation
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

President

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is the do everything you need to keep track of all your clients reminders to actually sending out information to understanding what your clients needs are. It is the who what and where system each clients email is stored on a tab within the clients tab every note and I make many is automatically time dated.

Pros

It is very simple to use and is 100% accurate I also like the fact that I can sync the data base to other computers manually or automatically if you prefer thus if one computer should go down the info is not lost!

Cons

None

Advice to Others

If it is important to you, you should be using ACT period!

 
 

Opeyemi from Insure1source agency
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

President

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Act works great for us, we're an insurance agency and need to constantly stay in touch with our customers, Act has been able to meet our expectation and we are using less than 20% of what we can do with Act.

Pros

Easy to use and straight forward pricing

Cons

Need more templates.

 
 

John from Transamerica
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2016

October 2016

Coming back to Act!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For 10 years I owned a computer consulting firm that relied on Act! for everything that went on in our office. After leaving that industry, my new employer provided other software to track sales and leads. The minute that I moved into management, I began using Act! again for my personal sales and support contacts and leads. It has more features and is easier to use than before. I'm glad to be back and I recommend it to anyone who wants to keep track of their business.

Pros

Everything is at my fingertips and I do not need to create any workarounds

Cons

Nothing

Advice to Others

Give it a try. You won't be sorry. The ability to create separate databases and to be able to record every interaction between you and everyone you do business with is priceless.

 
 

Walt from Walt Medina & Associates, LLC
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

ACT Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good product. However, is FLAT and does not compare with some of the more up to date database systems that interact / interface with internet.

Pros

East to use and read.

Cons

Is a flat system. Needs to interact with Internet, etc.

Advice to Others

Good product for small companies.

 
 

Isaac from Isaac Ely Bespoke
Specialty: Retail

September 2016

September 2016

Not Great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Being able to schedule a meeting from the contact list instead of going to my calendar to set it up.
It has something called "activity series," which maps out what you need to do after seeing a client.

Likes Least

There are so many things wrong with the software. Constant crashing or glitching. Sometimes when you try to create a new contact, you need to wait about 5 seconds for it to set up properly. Otherwise whatever information you enter overwrites the previous contact you were viewing. The UI is garbage.
I cannot tell you how many times this software has froze or crashed on me while trying to get work done.
And for the price I've paid, not worth it.

Plus, it looks ugly.

Recommendations

It does the basic functions like store contacts and schedule your meetings, but Google does that for free.
Act has a LOT of functions that's supposedly helpful for your business, which can be good if you have the time to learn the software (and it's a steep learning curve).
If you're running Windows, whenever you upgrade, Act will start to malfunction, and you'll have to wait for their tech support to fix it, which can be a few DAYS. Honestly, you're probably better off with a simpler CRM if you're a small business.

 
 

Riyad from IYDE
Specialty: Non-Profit

September 2016

September 2016

Act is great CRM software for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

That it works well right out of the box without the need to customize, while still allowing a lot of customization as needed or desired.

Likes Least

The cloud based version is a lot more expensive than our local server version for our small office.

Recommendations

Make sure you have the right kinds of connections and updates between events and customers for your business.

 
 

Jim from Better Business Capital
Specialty: Other services

September 2016

September 2016

Better Business Capital

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Simple to use and serves my needs well. Customer support has been very decent for the most part.

Likes Least

It loses data in Notes & History when exporting to another Act database - big hassle. It seems to cause Outlook to lock up at times and it slows Word down from opening quickly due to the Add-Ins which I would rather not have in Word.

Recommendations

Evaluate if it meets your needs. Other than that I don't know.

 
 

David from Leadership Consulting Services
Specialty: Consulting

September 2016

September 2016

I have used ACT since its first release.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Regular updates. Easy to use. I haven't updated my product in several years so it may have changed signficantly

Likes Least

I have not updated since 2007, however the ones I have been reviewing are easier, cloud based and have some form of automation to them.

Recommendations

Look around. Determine first, what is taking your time and review products for ease of use, integration to email and automation.

 
 
 
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