amoCRM Software


 

amoCRM’s sales management service is a web based platform available anywhere with an Internet connection. Users of the system can manage their pipeline, sales team and receive analytic feedback and reports. In addition, users can extend amoCRM’s capabilities with integrations and open API.

amoCRM offers lead scoring and nurturing, email integration and sales analytics. amoCRM supports custom field creation; unique tags allow users to organize deals and contacts. Existing customers can be uploaded from contact databases, such as Outlook and Gmail. Follow up tasks keep users up-to-date on meetings, calls and emails, and are attached to the lead or contact cards. amoCRM delivers full visibility of the sales pipeline and can be broken out based on lead count, revenue, sales rep or tags.

Platforms like Facebook, MailChimp, Zendesk, Dropbox, and Xero can all be linked directly to amoCRM. Their mobile app is available for download in the App Store or on Google play.

 

amoCRM - Dashboard
 
  • amoCRM - Dashboard
    Dashboard
  • amoCRM - Lead pipeline
    Lead pipeline
  • amoCRM - Lead profile
    Lead profile
  • amoCRM - Calendar
    Calendar
  • amoCRM - Integration
    Integration
  • amoCRM - Customizable settings
    Customizable settings
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

46 Reviews of amoCRM

 

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Software Advice Reviews (6)
More Reviews (40)

Showing 1-6 of 6

Loren from Creative Concrete
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

AmoCRM - Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use
Interface is user-friendly
Tags for leads make organization easier
Pipeline view is a nice feature
Spreadsheet importation is customizable

 
 

Anton from LTD Mobile Technology
Specialty: Construction

January 2016

January 2016

My experience with amoCRM

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I had tested many CRM systems when I had to choose one for my sales department. I found amoCRM to be more attractive for my tasks. amoCRM was chosen not only in terms of functionality, but concerning usability too. Therefore, it was the key reason for setting system up. What is more, it really works fast and allow my managers to reduce time for contact handling. In a word, I’m going to stay with amoCRM, it’s what I was looking for.

Likes Least

This simple system is possible to leads & contacts, sales analysis, mobile applications, web-site integration, security and access,
scoring etc

Recommendations

Using of educational video tutorials and information from the thematic distribution within the license. At initial registration the trial period.

 
 

Dmitriy from NBPI
Specialty: Accounting

December 2015

December 2015

Easy of use tool for lead management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The key difference of amoCRM is that sales rep could easily start using the system
and quickly understand the logic inherent in it.
amoCRM has a friendly interface and really helps to sell more.
I, as the leader, can easily control the sales process. Integration with email
and web forms are simply adjusted and give an immediate effect in terms of speed of
responses to questions of potential customers.
For us it is an effective system for lead management which is easy and pleasant to
work with.

Likes Least

I not found any disadvantages in the work of the CRM system

Recommendations

If you care quick and simple implementation, be sure to consider amoCRM.

 
 

Julia from INTROVERT
Specialty: Software / IT

December 2015

December 2015

A perfect system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Our company needed a system that would gather together all our leads sources and would properly distribute heavy load among our managers. A system that would allow us control the most effective sources of customers and identify bottlenecks in the deal from the receiving of the lead to the closure. A system that won’t leave any task without attention in the flood of information. A system that would automate the work with a large customer base when no client is left behind. AmoCRM is a perfect match for all of these tasks with its extensive possibilities for integration. Now we make calls, conduct correspondence, send e-mails and all this in one system, saving so much time of our staff. We have stopped losing leads, conversion of incoming calls has almost doubled.

Likes Least

Can't really tell... Just keep it up! Surprise us with new, more impressive releases

Recommendations

I just hope that Amo wont be standing still, it will be constantly evolving, improving its existing strengths and offers us new opportunities.

 
 

Yana from INTROVERT
Specialty: Other

December 2015

December 2015

Definetely the best choice

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have tried several different CRM-systems but they didn’t work for us: interface was unmanageable and too complex or settings for the specifics of our company weren’t flexible enough. We had heard about AmoCRM from colleagues and decided to try AmoCRM. After trial period we have realized that this system is exactly what we need. It contains everything you need and nothing odd, it can be easily adjusted to meet needs of a company. Analytics allows you to track how your staff works, which provides a significant increase in sales effectiveness. We've been looking for a convenient system and finally found it. I highly recommend it!

Likes Least

Can't say. Our stuff has quickly adapted to the system, they no longer miss important tasks, we have managed to automate a lot of manual work and now our customers are satisfied with fast service.

Recommendations

Try and try and then choose the most convenient option for you. For us and for our colleagues this is amoCRM.

 
 

Valentine from BCD
Specialty: Telecommunications

December 2015

December 2015

Easy, breezy (c)

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Amo is so cool! It’s so handy for deals conducting and tasks setting. It’s been a year since I don’t need to think about and trying to remember what I have to do tomorrow anymore. My supervisor has always wanted to control me and now he can actually do it without compromising my work. Gone are the days when I had to fill the reports every night by my hand. I am so glad we found a system like this.

Likes Least

There is nothing I can tell, all problems or errors are immediately corrected, so our business is not affected by them.

Recommendations

Be more consumer-oriented. Nowadays it's the most important thing.

 
 
 
Showing 1-20 of 40

Djohn from BagStore

April 2017

April 2017

Without amoCRM it is difficult to keep a detailed record

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

AmoCRM helps us to keep a detailed account of each customer. In addition, the system demonstrates the performance of each manager. This approach raises profits and helps to cut costs.

Pros

Easy to use

Source: Capterra
 

mark from seop inc
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

amoCRM review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The key difference of amoCRM is that sales rep could easily start using the system
and quickly understand the logic inherent in it.

Pros

I as the leader, can easily control the sales process.

Cons

i have not found an bad things with amoCRM

Source: Capterra
 

Conrad from Micro Quality Calibration, Inc.

November 2016

November 2016

I couldn't imagine using anything else!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using amoCRM now for the last 5 months and as I have said, I couldn't imagine using anything else. It's a really easy and user-friendly CRM and I'd recommend it to just about anyone looking for a simple tool that still gets the job done. Back when we were looking into several CRMs, I chose amoCRM because it had seemed to be one of the simplest. I was not let down. Whenever I had questions about something, Sang and Xenia from customer service helped out quickly. There is really nothing for me to complain about here.

Source: Capterra
 

¿nton from LTD Mobile Technologies

January 2016

January 2016

My experience with amoCRM

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I had tested many CRM systems when I had to choose one for my sales department. I found amoCRM to be more attractive for my tasks. amoCRM was chosen not only in terms of functionality, but concerning usability too. Therefore, it was the key reason for setting system up. What is more, it really works fast and allow my managers to reduce time for contact handling. In a word, I¿m going to stay with amoCRM, it¿s what I was looking for.

Source: Capterra
 

Аnton Number of employees: 2-10 employees Employees number: 2-10 employees

January 2016

January 2016

Our experience with amoCRM

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Our company used another CRM system earlier but decided to try amoCRM because of our partner’s advice. amoCRM does not need a complicated implementation process so we started using it right after registration on website. There is a great feature - extensions install opportunity. We also find services LiveChat and HyperScript very useful. What is important, functionality didn’t disappoint us, a wide range of different features are really useful! Mobile version of this CRM system is also a great advantage for us.

Pros

Really easy to use system with intuitive interface and operational support.

Cons

Technical support accepts all the proposals on the amendments amoCRM

Source: GetApp
 

Mikhail

December 2015

December 2015

amoCRM is my choice

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

One year ago we decided to implement CRM system in our business. After testing several variants of systems we stopped at amoCRM.
It has rich functionality, but it is quite simple and user-friendly. Interface is not overloaded, its really intuitive. A lot of convenient functions, such as e-mail integration, ability to use widgets, for example, to phone customers directly from amoCRM, api integration – all of it could simplify doing your business.
You could customize your amoCRM system to fit your business processes. It doesn’t require programming skills, only your desire.
If you met a trouble using amoCRM, just contact to their customer service. They will answer all your questions and help to solve problems.
I recommend to try amoCRM to all sales directors, who want to increase efficiency of their businesses.

Source: GetApp
 

Sergei

December 2015

December 2015

I am the head of call center

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I am the head of call center and I had a task to make work of operators more simply and quicker on the one hand, but to consider all nuances and tasks in crm to system on the other hand. Tried some crm programs, but stopped a choice on amoCRM.

Pros

Idle time and fast start of this program allowed us also quickly and simply to adjust all purposes individually under inquiries of our firm, namely:
1. Fast filling of a card of the client and all contact information;
2. Integration with IP telephony;
3. Fast statement of tasks and transfer to their other departments or employees;
4. Convenient integration with email marketing by mail on client base;
5. SMS mailing of reminders and informing clients on the carried-out actions, discounts, etc.;
6. Communication of all filled forms of a subscription and orders on our websites with the amoCRM program;
7. At the end of day quickly to consider and analyze work of each call center operator.
All these purposes were successfully realized by means of the amoCRM program without additional capital investments that also affected a choice сrm systems for our firm.
The amoCRM program is ideally suited for simple call centers. I recommend!

Cons

with a slight time delay come letters to the email.

Source: GetApp
 

Sitdikov

December 2015

December 2015

Flexible settings

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I have a great experience in working with CRM systems. But i have to choose. amoCRM.
amoCRM - convenient and low-price system, that allow you to increase you incomes.
amoCRM provides you wide amount of functions, which can make your work with customers
easier and better. Just try it!
We could see activities of every sales manager in dept., could have information about our entire sales dept.

If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours.
I am glad to work with multiple sales funnel , which gives us an analysis on the different areas of sales.
Also one of the main advantages is appearance of mobile app. I can control all processec in my sales dept from all over
the world. I recommend to try amoCRM to everyone, who is interested in profit and business development.

Pros

Flexible settings, API - integration, built-in widgets - that all make your work process in amoCRM very convenient.

Source: GetApp
 

Alexey from Esporo LLC

December 2015

December 2015

Best cloud CRM for me

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

As Director of Sales, I can confidently say that
amoCRM - your secret weapon to improve business performance.
The system makes it easy to control the conduct of all your transactions,
schedule tasks, mark all the upcoming events.
It is very convenient to create a list of contacts, there is ability to sort contacts by company.
The system has an informative mode of analytics that allows to
follow all steps of transactions and successfully bring them to the end.
Developers regularly update the system, because the world is not standing still.
My conclusion is this - amoCRM well suited to small business.

Source: Capterra
 

Alexey

December 2015

December 2015

Best cloud CRM for me

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

As Director of Sales, I can confidently say that
amoCRM - your secret weapon to improve business performance.
The system makes it easy to control the conduct of all your transactions,
schedule tasks, mark all the upcoming events.
It is very convenient to create a list of contacts, there is ability to sort contacts by company.
The system has an informative mode of analytics that allows to
follow all steps of transactions and successfully bring them to the end.
Developers regularly update the system, because the world is not standing still.
My conclusion is this - amoCRM well suited to small business.

Source: GetApp
 

Дмитрий

December 2015

December 2015

Great tool for keeping track of your sales activities

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I've been using amoCRM for two years for managing sales processes in my company.
amoCRM doesnt require especial skills from sales manager. It is
quite simple but very useful. Information about each customer is in instant access.
With multi-function API we are able to fully automate the entire sales team. You can also use
API if you would like to personalize your system.
Informative mode of analytics allows managers to follow all steps of transactions
and successfully bring them to the end.
You can use widgets, located in the settings, if you want to increase functionality of your
amoCRM.
This system is the good choice for small and middle businesses.

Pros

This system is the good choice for small and middle businesses.

Cons

I not found any disadvantages in the work of the CRM system

Source: GetApp
 

Константин

December 2015

December 2015

Best and easy CRM ever!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Year ago i as a sales director, decided to try CRM system in my dept.
We tried a lot of CRM, but one that we have chosen
met all our needs and expectations of the system. It is amoCRM.
Firstly, it doesn require especial skills from sales manager. Is is
quite simple but very useful.
Secondly, i should consider that all functions in amoCRM are
thought out to the smallest details. It allows not to think for the developers
just to enjoy the system.
Thirdly this CRM system has little price tag. Its brilliant for small businesses
with small amount of employees.

I recommend to try amoCRM in your sales.

Source: GetApp
 

Galina

December 2015

December 2015

amoCRM really helps to increase sales.

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We introduced the system to the company in early 2015.
(for reference : iTrack - Web - studio on the market since 2004)
You understand that we have a crisis in Russia , the rise in prices and etc., so we and other
companies dont have founds for promotion, and therefore sales fell.
Then we decided to implement CRM. First set Bitriks24 and were disappointed.
Enterprise Portal and Communications within the company organizes smartly,
but work with clients was not comfortable. Then we decided to put amoCRM.
It was a breath of fresh air. In Bitriks24
In Bitrikse24 managers were forced themselves to enter data into the CRM, to have analytics.
In amoCRM you work with pleasure, this system reall helps you in sales.
Analytics is at the high level. Though personally to us the standard options in analytics is not enough.
Then we decided to modify the system on our own. We had some qualified programmers in our
company, so it wasnt difficult, and we have modified system for our requirements.
We liked this app and to modify it so much, that we became amoCRM partners. And now we help
other companies to increase and automate their sales.

Life hack to work with support: usually the time for consideration of treatment is three hours.
If the task is urgent, please send your request in the support, and when you will know
number of your ticket, call to the support and say your ticket number, then ask them to
expedite time of the consideration.

Source: GetApp
 

Павел

December 2015

December 2015

Very simple and useful

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I could see in amoCRM the ease and simplicity in working process.
This CRM system will be the most efficient for the sales dept, because it has some special functions: scheduler , integration with telephony, integration mail to the site.
If you would like to personalize your system just use API integration - it is the most simple method.
I can manage my sales from all over the world by using mobile app. It is user-friendly and convenient.
One of important factors to choose amoCRM for increasing number of your leads and amplification your sales managers is its attractive price.
If you have lack of functionality, you can use widgets, located in the settings menu.
I prefer amoCRM to all other CRM systems for small and medium segments of business.

Pros

Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks.

Cons

Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales

Source: GetApp
 

Олег

December 2015

December 2015

amoCRM is the best service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

amoCRM is the best service , among many others, in which we tried to work and are tested.
Very nice interface , simple and intuitive , not overloaded with details in it like working sales staff.
As it is convenient to follow the work of sellers and all stages of the transaction.
I am sure that all leads are to be processed at a time according to our rules processing.
Very pleasant and convenient that you can determine the effectiveness of all channels
attract customers directly in the CRM, tracking the ones that work in the most cash transactions.
With each update software is getting better and better, new features and new integration with other services.

Source: GetApp
 

Илкин

December 2015

December 2015

Sales automation

Ease-of-use

Product Quality

Ease-of-use
Usability
Product Quality
Quality

Our company has been using the system for automation of sales , because it is very convenient.
With amoCRM no client is lost, and sales funnel helps lead them systematically, according to the
business processes. Also, it was pretty easy to track problematic stages of the transaction, and work on them. Another clear advantage , I believe ,is intuitive and succinct basic functionality.

Pros

Any manager can quickly enough understand it. And with multi-function API we were able to fully automate the entire sales team, we have moved away from the human factor and the system is now much solves itself without distracting from the work of managers.
Another very convenient that the technical support system is open every day around the clock , and advise us on by telephone or by mail. I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal! That it is another definite plus !

Cons

amoCRM only suitable for sales force automation, it is not suitable for automation projects and production.

Source: GetApp
 

Eduard

December 2015

December 2015

Ease of use amoCRM

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We decided to have implemented CRM, considered several options .
We stopped at amoCRM. She is very friendly Interface , our employees
very quickly learned to use it. Now we save a lot of time due to
the acceleration of work in typical operations.

We always have up to date information about the
current status of the company as a whole and for
specific employee . Already there was an understanding
of what additional features we need in amoCRM, we will
implement them and actively use . I recommend to try.

Pros

Mobile Application of amoCRM is a high quality App.

Cons

It is still a small number of standard modules - widgets.

Source: GetApp
 

Алексей

December 2015

December 2015

Excel vs amoCRM

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients.
database has been stolen several times by managers , who then opened their businesses.
Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers.
And it became possible to ensure the safety of the most valuable - the customer base.
After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager.
And then we fired 2 manager. Since they only create the appearance of work.
It all began to count. Connect IP telephony and listened to the conversations of managers.
We implemented service quality and could boost sales by controlling the work.
Previously, there was chaos - once called the client. Then promised to call back , but did not call back.
Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance.
Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager.
He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy!
The world will never be the same again . After using amoCRM - we will never go back to Excel.

Source: GetApp
 

logan

December 2015

December 2015

effective sales

Ease-of-use

Product Quality

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value

The main advantage of amoCRM is the ease and simplicity of implementation of business processes.
The intuitive interface made it possible for employees to quickly adapt to the system.
It has everything needed for effective sales force : scheduler , integration with telephony ,
mail to the site and much more. Detailed analytics and sales funnel opened my eyes towards
hidden problems in the system of sales within the company. Additional functionality is provided
by a variety of built-in integrations with popular web services.
Further development of the system through the API provides tremendous opportunities for personalizing the system.

Pros

The undoubted advantage is the mobility of the system , which allows me to lead and coordinate the work of companies from all over the world.
An equally important factor in the choice in favor of amoCRM is its price .

Source: GetApp
 

Aleksey

December 2015

December 2015

The best one for dynamic growth

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

amoCRM seems to be optimal solution for small and medium business, that helps to achieve significant goals in sales management. It's very easy to deploy and use, so every team member could easily collaborate with each other. Transparent task management is also "magic" tool that helps to control every sale opportunity, that your company has.

Pros

Great sales dashboard
Transparent task management
Integeration API

Cons

No Single Sing-On
No Outlook Integration

Source: GetApp