BigContacts Software


 

BigContacts provides an end-to-end, cloud-based Customer Relationship Management and Marketing system designed especially for small businesses to establish and nurture leads through the sales process. Information is stored in the cloud and accessed through a browser. 

Contact information for prospects is visible with comments and links to their social media pages and accounts can be setup and imported in less than one hour. Members of the sales team can record phone calls, send emails, and complete other tasks with a single click. All email correspondence, meetings, and updated opportunities are all included within the contact history. BigContacts also alerts users when specific emails are opened.

The built-in scheduler lists all meetings and tasks, and can be sorted by the day, week, or month. Each event links to the contact’s information page. Any tasks that may not have a particular time set are stored in the user’s to-do list.

 

BigContacts - Contact Dashboard
 
  • BigContacts - Contact Dashboard
    Contact Dashboard
  • BigContacts - System Dashboard
    System Dashboard
  • BigContacts - BigContacts Marketing
    BigContacts Marketing
  • BigContacts - Social Media Ticker
    Social Media Ticker
  • BigContacts - Social Manager Report
    Social Manager Report
  • BigContacts - System Dashboard
    System Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

16 Reviews of BigContacts

Showing 1-16 of 16

 

from ReechCraft, Inc.
Specialty: Construction
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Simple program and great customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The customer support is very willing to help and is fairly quick to respond. The program is easy to learn and simple for basic things.

Likes Least

Could use more features and better reporting. Also, better layout for new features.

Recommendations

I would recommend a better mobile version or an app to make it easier for use with a tablet or phone on the go.

 
 

from Duell Wealth Preservation
Specialty: Other
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

It has vastly improved our productivity & customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

1. Support is fantastic 2. Price is great 3. It can be as simple or complex as you like.

Likes Least

Doesn't let me open up stored files within client record. Have to download to view. There is nothing I don't like about this vendor.

Recommendations

Test all the robust features. Be sure you data will import correctly. Personally, I had no problems with import.

 
 

from LJW Employment Solutions
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

Great and affordable CRM system with excellent support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Cloud based.
Mobile access.
Supports multiple users if required.
Excellent support from help desk if required.

Likes Least

Being based in Australia I am in a different time zone and this can sometimes delay response to help requests...

Recommendations

Use the free trial. Be prepared to spend time testing the system in a "live" environment. Be willing to change things. Ask the vendor for help as most are very willing to assist.

 
 

from Realty Executives
Specialty: Real Estate
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Great Customizable CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The best thing about BigContacts is that you can fully customize the CRM to fit the specific needs of your business.

Likes Least

The system sometimes can freeze up or be a little slow.

Recommendations

For the cost per month to use, and the additional available system features - BigContacts is a great value. I don't know of any other system that allows you to customize and tweak a CRM the way BigContacts does.

 
 

from Avalon Realty, LLC
Specialty: Real Estate
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Great Product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

This is the first time our real estate office has used Big Contacts. We have 11 agents and all of them were able to learn how to navigate and use the program very easily. It is used daily by all of us and we love it. It has been a huge plus to us to manage everyone's contacts.

Likes Least

not everything is packaged together, it's separated

Recommendations

give it a try, very user friendly. We researched several and are very happy with this one

 
 

from Carefree Boat Club
Specialty: Hospitality / Travel
Number of employees: 1 employee Employees number: 1 employee

Decent CRM for the money.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Ease of use, cost and the drip campaign. NOT getting locked out like with Constant Contact.

Likes Least

The messages from the CEO every week. The initial setup of the Drip campaign is easy but it does take a lot of time.

Recommendations

Avoid Constant Contact at all cost. Make sure that you save all contacts in Excel before you import anything.

 
 

from Inside Information
Specialty: Utilities
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

We utilize BigContacts for project, client tracking and follow-up!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

There willingness to help and adapt to meet our growing needs.

Likes Least

What's not to like? When there wasn't an option that we felt that we needed they developed it! I love BigContacts!

Recommendations

DO it! You will not regret the decision to review this project.

 
 

from Viral Brands
Specialty: Manufacturing
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

What a disaster! Good luck getting your data back!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Fair pricing, but you get what you pay for! Good API with emailing platformCompl

Likes Least

Custom fields are anything but custom. After using this software we realised that it has several flaws so opted for better alternative. 3 weeks later we are still trying to get our data back. After several attempts Big Contacts still can't give us our data back. We have lost 3 months of contacts but just glad we hadn't the software for longer!

Recommendations

Go with a system that has good support. Don't be penny wise and pound foolish because when the time come to move you might end up like us!

 
 

from Hawaiian South Shore LLC
Specialty: Retail
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Big contacts

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Its good for someone that is looking for a easy straight forward no frills CRM

Likes Least

I currently don't use big contacts but when I did I thought the restrictions on how many contacts I can have were low and some of the integrations into other platforms were lacking.

Recommendations

I have not used this CRM for a few years because I am using something that ties into my gmail acct seamlessly and my staff was able to get accustomed to it pretty fast.

 
 

from Sunshine Consulting
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

I have been using it for 2+ year.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The price and ease of use. It's easy to set up and helps manage day to day tasks.

Likes Least

The customer service is terrible. If you have a problem there is no one to speak with. I've had an issue with the software and they have never resolved it.

Recommendations

Make sure you are tech savvy. The customer support is terrible. No 1-800 number.

 
 

from Boccaccio & Associates
Specialty: Other
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great Contact Management System

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ease of use. All my data stored in the cloud, access from anywhere. Phone app is really useful when "on the road."

Likes Least

On the phone app I have to hit the contact name twice in order for it to pop up. I know I'm knit picking but that's the only negative for me.

Recommendations

It's worth a look. In my opinion it's the best one out there.

 
 

from Thirty-One Gifts Independent Executive Director
Specialty: Other
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

BigContacts helps my business run smoothly and consistently

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

There are actually two things that I love most about BigContacts:

1. The autopilot function. I like knowing that each new consultant or lead is getting the same information each time. I don't have to wonder if I remembered to send them something or think about where I saved the file to send them.

2. Daily Task. It really is my second brain. I can step away for a couple of days and know exactly what I need to do when I sit down at my desk. Nothing falls between the cracks since I have started using BigContacts.

Likes Least

Pulling reports could be a little easier, but it could be user error. I might just need to get more training in this area. I really don't have any complaints about BigContacts.

Recommendations

You have to be dedicated in the beginning and really give it time to work. You have to do a little work upfront, but it will save you so much time in the end.

 
 

from Florida Capital Bank
Specialty: Banking
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Great CRM at a very resonable price!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's a very robust product at a very reasonable price.

Likes Least

We have had a very good experience. The only issue we ran into was some problems converting existing contact files from Outlook.

Recommendations

Evaluate all of the top names, and you will see that Big Contacts has all of the key functionality at a fraction of the price.

 
 

from StartUpSelling, Inc.
Specialty: Other services
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Good Product - Great Value

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I find the BigContacts product to be extremely simple to use and very cost effective.

Likes Least

The bulk upload and append functionality has limitations.

Recommendations

Try the product; you cannot go wrong at this price point.

 
 

from Galileo Professional Services, Inc.
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

I've been very pleased overall.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It has all my information available whenever and wherever I am. The vendor is very responsive to any questions.

Likes Least

The reporting is a bit cumbersome, and the task reports are lacking. The vendor has been great.

Recommendations

Look into the ease of conversion and setup, and make sure you can get the information out (reports) in a way that supports your business.

 
 

from New Point Financial Advisors
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

Big Contacts: underrated, affordable little powerhouse

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's web-deliverable, so you can access BigContacts from any internet connection anywhere. It has a plug-n-play learning curve, and the top-shelf features at a bargain price.

I compared it to Salesforce.com and other similar websites, but dollar for dollar, not only was BigContacts the best value, it did the job. We update client profiles after every contact, and we send emails and mass mail all with BigContacts from any internet connection.

I can attach files, photos of clients, or important documents taken with an iPhone when out of the office, and it allows you to track and keep notes about discussions, meetings, documents sent and received. Anything pertaining to the client is there at the click of a mouse.

I've use BigContacts for eight years (since 2006). I converted from a PC-based ACT! system that I had customized extensively. The web-based CRM was ahead of its time back then and has kept pace with competitors since.

BigContacts had all the features of a more expensive site like Saleforce.com without the huge cost. Add to that, it's easy to train new employees on BigContacts, which allows them to efficiently support you and the clients sooner. BigContacts.com has been a great complement to keeping my business organized, tracked, and streamlined.

Likes Least

I would like an iPhone app that complements the web-deliverable software.

Recommendations

You can try a free demo, and the staff is more than happy to answer any questions you may have by email.

 
 
 
Write a Review