BigWave Software


 

BigWave is web-based Customer Relationship Management solution for Maintenance and Field Service Project teams struggling to manage daily operations with manual procedures and spreadsheets. Since 2005, scores of major retailers and industry-leading multi-site companies have implemented BigWave to unify and optimize their field service operations.

Mobile-friendly BigWave supports a paperless operation by allowing technicians to collect signatures from store managers electronically, upload reports, and note statuses from mobile devices. Pipeline reporting facilitates efficiency by allowing users to quickly review the status of all service work pipelines across scheduled sites. BigWave also has the capability to build custom reports, and its templating functionality cuts down on unnecessary administrative overhead by prefilling work orders with the details technicians need.

BigWave provides a dedicated web page for each site, allowing users to track schedules, enter custom field information and pricing, and report job statuses. Customers can view their job status online and work collaboratively to cease the need for status updates. Critical information uploaded electronically is recorded accurately and organized logically to assure timely payment from satisfied customers.

BigWave is a scalable solution developed specifically to manage deployments. It records dates for each activity on a site, assigns specific duties internally, and then notifies the appropriate users when steps are complete, due, or overdue. Maintenance and Field Service teams will find BigWave to be an effective solution to boost profitability by increasing efficiency and cultivating strong relationships with customers.

 

BigWave - Home page - multi-project
 
  • BigWave - Home page - multi-project
    Home page - multi-project
  • BigWave - Site tracking
    Site tracking
  • BigWave - Work order
    Work order
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

23 Reviews of BigWave

 

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Software Advice Reviews (1)
More Reviews (22)

Showing 1-1 of 1

Emily from DeployNet
Specialty: Software / IT

December 2013

December 2013

Project Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

BigWave has been very accommodating to all our requests for information, additions to the system, etc. They are always looking for how to make the system more usable for all customers. The software fits what we are completing currently.

Likes Least

We would like to see the technician section expand with more details (i.e.-tech prices, regions, etc). Another thing is that you are unable to replicate a project. There are only certain fields that you are able to import and export to create a new project; everything else has to be completed manually.

We do not like that there are limited seats as well.

Recommendations

Make sure they have a complete understanding on how to use the system.

 
 
 
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Jody from Canem Systems Ltd.

December 2016

December 2016

Outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Value
Support

Very user friendly program. The customizations available are the major strength of this program. Excellent!

Source: Capterra
 

Beverly from Pomeroy
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Easy to Understand and Naviagte!.

Ease-of-use

Functionality

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Value for Money

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Clean, sleek, very bright and crisp! The site is very easy to read and very easy to navigate. When I click on "Expenses", it shows me expenses in chronological order and shows me what has been paid. From the Dashboard, I can sort by date, sort by provider/merchant, sort by cost....filtering is simple! I like it when I click on a tab and the information I am looking for is presented in a very understandable way.

Pros

Easy to understand & easy to read.

Source: Capterra
 

James from Pomeroy
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2016

December 2016

Fantastic Management Tool.

Ease-of-use

Functionality

Product Quality

Customer Support

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Quality
Support

We use BigWave to manage the service operations for our customers across over 25,000 locations. BigWave is a flexible, easy, and valuable tool, and is a critical component of our success.

Pros

The ability to customize BigWave on the fly gives us flexibility and scalability that isn't found elsewhere.

Source: Capterra
 

Jennifer from Pomeroy

December 2016

December 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Great Product with a superior customer support team. Easy to Use features throughout. Highly recommend.

Source: Capterra
 

Joseph from Pomeroy

December 2016

December 2016

Big Wave is Big on Productivity

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Value for Money

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Support

I have been using Big Wave for just over a year now in my position as a Deployment Project Manager for Pomeroy. Honestly, of the various programs we use, Big Wave stands alone when it comes to consistently working correctly. It has never been "down", it has been easy for me to use from day one, and more importantly it is easy to show new people how to use. It has never taken me longer than 20 minutes a week to set up the work orders I have to get out to my technicians. One of the greatest things I can say about Big Wave is that I have never been using it and had to say "Uh Oh, I have never seen that happen before". It just works right all of the time.

Source: Capterra
 

Matthew from Pomeroy

December 2016

December 2016

BigWave Review

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I am a Deployment Pricing Manager that solutions projects that are typically managed with the use of BigWave. Great advantages of the system include scheduling coordination and it serves as a repository for project deliverables.

Source: Capterra
 

Paige from Canem Systems Ltd.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

Excellent and Efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

I use this program every day and love it! I wouldn't be able to do my job so efficiently without it. It is just WONDERFUL!

Pros

Real time updates and how easy invoicing is!

Cons

Sometimes I find the importing and exporting confusing, but I don't think that is the software's issue, but more of a personal issue.

Source: Capterra
 

Russ from Canem Systems Ltd.

September 2016

September 2016

BigWave Review

Ease-of-use

Functionality

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Value for Money

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Support

Big Wave offers customizable, user friendly and intuitive software with first class support.

Source: Capterra
 

Deon from Tolt Solutions

September 2016

September 2016

A friendly piece of software that inspired confidence in the time table.

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Functionality

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Value for Money

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Prior to a fairly large and mission critical roll out for a customer they wanted our opinion on a piece of software that would allow this to be a collaborative effort. After going into a short testing phase we found the breadth of what BigWave encompasses to be exactly what we needed. We'd heartily recommend this application.

Source: Capterra
 

Rachel from Pomeroy

September 2016

September 2016

BigWavePomeroy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

The tool has been very helpful for my projects in providing a flexible view that can be used by all involved.

Source: Capterra
 

Dustin from Tolt Solutions

September 2016

September 2016

Functional and Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Support

This is a big tool in tracking projects and is very helpful with its real time updates and ease of use for a large bunch of people.

Source: Capterra
 

Brian from Canem Systems
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2016

September 2016

Bigwave an advantage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support

Several years ago we were looking for a platform to manage our ongoing work across our company's national spread. We looked at many solutions but found that they would all require us to adjust our business models slightly to fit into their structure. When we found Bigwave, we recognized an inherent flexibility that would accommodate not only our national business practices but also the nuances found in each of our various regions and our varied customer base. The flexibility of the system allows us to make adjustments within the system based on project and customer specifics without making time consuming program changes or leaving the platform to work within a parallel spreadsheet/ system.

Pros

Bigwave's user interface is extremely easy to use and their multi-level approach allows users to see all the pertinent information and use all of the tools required for each specific role in a simple, easy to understand way. We are continually surprised at how fast our customers and technicians grasp the concepts. With everyone working within the same system communication is accurate and streamlined. Bigwave allows us to consistently provide a professional product and maintain a high service level across our portfolio. In most cases our competition relies on spreadsheets and scratchpads to stay organized while we rely on a system that is available at any time, from anywhere giving us a distinct advantage.

Advice to Others

Over the five years of the business relationship, Bigwave has continued to add value to the system. Recent additions such as the invoicing and asset management components have allowed us to further streamline our workflow and bring additional ongoing value to our clients. Bigwave allows us to manage multiple projects, across multiple regions all with a relatively small team. This keeps our teams focussed and efficient without adding additional costly resources. Bigwave also allows a lesser experienced workforce the ability to manage more complex projects with less input from senior staff. Without Bigwave, we estimate, we would have to add approximately 25% more staff in order to maintain the standards our customers have come to expect from us.

Source: Capterra
 

Travis from Canem Systems
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Flexible, functional platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

We have been using Bigwave as our comprehensive service delivery platform for two years now and truly can't say enough about it. Centralised web based dispatch prevents double booking because I know that my techs and dispatch staff are working off of the same real-time schedule. I can track the status of any work order with ease, searching by customer, site, technician, accounting info, etc.. The asset management provides versatile functionality for my larger customers. My tech's shine when they attend site with the right parts in hand every time, as they can dig into the all the necessary maintenance information for the equipment they are working on. Flow-through from the work order to the invoicing allows us to invoice virtually on the spot. Transparent billing practice leads to satisfied, repeat customers.
Big wave itself has proven to be everything we could hope for in a service delivery platform, but it's the service on the back end that has set them apart. They genuinely care about our business, how our office runs, providing insight and solutions that exceed our expectations. I would recommend them in a heart-beat.
Thank you for helping us deliver top-shelf service Bigwave!

Pros

Flexibility. All in one platform. Web based. Exceptional functionality!

Source: Capterra
 

Patty from Canem Systems Ltd.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2016

September 2016

BigWave Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

I've been working with this program for over 5 years now and I love it, especially for the history that we've been able to create at site and project levels. Very easy to use, to train for use and great for report generating.

Pros

The history it creates and the ease of searching the same.

Cons

Being web-based, can't access if internet down.

Source: Capterra
 

Mike from Canem Systems Ltd.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2016

September 2016

I dont work without it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Functionality
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Quality
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I use Big Wave to keep track real time on hundreds and hundreds of work orders. There is no point during the day that I DONT have Big Wave on one of my monitors.

Pros

Real Time and ease of use.

Source: Capterra
 

James from Canem Systems

September 2016

September 2016

Canem Big Wave RPM Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Management of customers and and service calls is well set up. Some navigation issues and cumbersome operations but overall very effective

Source: Capterra
 

Tony from Pomeroy
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2016

September 2016

Great Project Portal Tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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This is a great tool for tracking all my project data, scheduling, assignments, custom fields for site specific information. So many features and functionality to keep all your information in one place. Love the alerts, status, import/export features, etc. Very ease to use for ourselves, customer and partners!

Pros

Offers alot of features and functionality, ease of use, all site specific information retained in one place

Cons

minor bugs due to sw updates

Advice to Others

great tool!

Source: Capterra
 

chris from Pomeroy

September 2016

September 2016

BigWave Review

Ease-of-use

Functionality

Product Quality

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Value for Money

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I love BigWave. It is very user friendly and I can move around BigWave with much ease and very little difficulty!

Source: Capterra
 

Chris from Pomeroy

September 2016

September 2016

BigWave review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

I think BigWave is very efficient and user friendly. I am able to move around BigWave with very much ease and it is very accommodating.

Source: Capterra
 

Ebony from Tolt Solutions
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2016

September 2016

Offers a great solution for large projects

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
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Quality

This system is great when working with multiple partners on a single project. It allows for the input of all necessary information in one space. I would recommend this system.

Pros

great place to submit all information

Cons

not easy to navigate

Source: Capterra