With over 600 customers and growing, BlueFolder provides a comprehensive field service management solution for small to medium businesses across various industries, from medical to manufacturing, property maintenance and IT. The web-based solution centralizes all equipment, technician and customer management tasks, including dispatch and scheduling, service requests, billing and invoicing and reporting.
With this accessible, intuitive system, businesses can quickly reduce operational costs and dramatically increase efficiency by utilizing a single solution to manage service teams, work orders, scheduling, billing and customer support.
Technicians can access the system through BlueFolder Mobile with automated email and text alerts, as well as using the integration with Google Maps to get to the right place at the right time. Users can also create and track an unlimited equipment records for each customer and schedule regular maintenance.
The Service Request feature automatically tracks each and every activity and change made to requests in chronological order, while providing flexible scheduling and robust time, materials and expense tracking. All of this billing data can be exported seamlessly into either QuickBooks or FreshBooks, eliminating time-consuming redundant data entry and reducing administrative overhead.
Collecting and collating this data is made easy, and reporting is made even easier with a collection of built-in reports that are entirely customizable. In fact, BlueFolder's customization capabilities make it possible to use the software across a wide variety of service management segments.
For small to medium field service companies looking for a comprehensive, flexible solution, BlueFolder is a must-see.
Deb from Buckleys for Seniors
Specialty: Other services
Employees number: 11 to 20 employees
The website is easy to use and intuitive. We have never experienced any downtime with it and find their customer support helpful and responsive. We have a unique niche in the senior service industry and found that this software meets our needs like no other.
We like least the cost per user since we don't take advantage of much that the site offers. It would be nice is the fees could be based on what functions we use. The capability to upload documents and photos would also be a plus. Additionally, there is currently no access to the mobile app for our "technicians", only "administrators".
Be aware of the costs associated per user and also the fact that there is limited access for your staff to use the mobile app.