Contactability LeadManager is a powerful, cloud-based marketing platform that was created to help companies increase visibility, monitor leads moving through the pipeline, and track closed deals. This comprehensive solution relies on complex algorithms paired with advanced features to maximize engagement with potential and current customers. Because it’s web-based, it can be accessed from any internet-ready device - computers, smartphones, and tablets.
Within their suite, Contactability delivers marketing and sales automation, customer service and support, web self-service, and call center. Their intelligent workflow helps agents and representatives streamline their daily process. Contactability integrates with any lead source and can capture leads from any web form. A response to all inquiries is generated immediately through automatic dialing, email marketing, or direct mail. After the software detects interest, prospects are pushed forward to a rep or re-routed to a nurturing program. Once the lead has become a customer, Contactability’s retention campaigns help stay connected with them via follow up calls and/or emails.
From the first point of contact with a lead, Contactability’s dynamic features help leverage industry best practices. Their intelligent calendar system sends out reminders about upcoming calls or meetings. All interaction history on leads is recorded in the activity stream for future reference. Users can create custom fields and record data on the fly, and leads are tagged with dispositions for easy management.
Contactability LeadManager is available in three different packages, so companies can customize usage to fit their needs, and since it’s delivered from the cloud, there is no software to install or hardware to buy.
Bryab from Generals Home Repairs
Employees number: 11-50 employees
Good software for the money,
The ease of setting up the program. Sturctured around your needs. Support staff that is very knowledgable
Dan from Farmers Insurance
HORRIBLE HORRIBLE COMPANY. Do waste your money with these scammer artists. They are trying to monetize bad information by scamming agents. They don't verify that anyone one of the leads actually wants an insurance quote. I received homeowner insurance leads for mosques, hotel rooms, and one for a 19 year old kid who obviously didn't own a home and didn't know why I was calling. If you do decide to get taken advantage of by these fraudulent thieves, they will NOT refund any money you give them. They only refund bad leads with more bad leads.
You have been warned. -5 stars for this horrible horrible company.
John from KEANE AGENCY
Employees number: 2-10 employees
Read every one of these reviews. They are all true. You're throwing away your money. Leads are junk, and when you cancel and go off auto bill you need to call to manually return. NO ONE ANSWERS the customer service line. Basically threw $300 out the window.
S from Farm Bureau
Run away from this group. A loss-leader in my mind. I have spent more money and time tracking the leads company down than leads themselves. Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number. Talk to someone live and you get transferred to someone else, and miraculously the person you speak with doesn't exist when you call back. Save your money!!
BTW, I HAD to give one stars on the rating. Couldn't go any lower, but would have.
montez from Family Life Ins Group
This company is a scam. They said that they had leads overflowing in my territory and after debiting $200 out of my account, I was sent 1 valid lead in 4 months. I havent received a lead in nearly 3 months, and when I called to cancel service, they said that they cannot return my lead balance, this money has to be spent in phonecalls. When I replied "You guys arent sending me any calls, they said that I need to expand my territory. That's not what I was told when I signed up. I have to expand to leads that are an hour and a half away? This company promises daily leads, and they are not capable of providing them, which is false advertising. I advise no agent to trust this company!!
Sam from Gribley & Rowe Insurance
I've never liked dialing my leads - and sure I've heard all the talk about how you have to work them blah blah. Fact is there are 4 of us in my office and we are busy taking care of our clients vs. dialing. Not to mention I hate the stress of reaching people on the phone or having to return a bad lead, its just a hassle I don't like.
However....since using Contactability our workflow is changing. Now I only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said, etc... Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Oh - and the bad leads are easy now - we just get and download a report and send to our lead providers and get our money back vs. having to do all the work ourselves (not to mention deal with the bad lead customer).
Cons? I want more features - if its this good already lets see what you can do to make me even happier!
Steve from Guide One Insurance
I signed up with Mark Overstreet and so far am more then pleased with everything. Mark has been great and is very responsive. Awesome service, thank you guys!