eWay-CRM Software


 

eWay-CRM is a customer relationship management (CRM) solution which helps marketing professionals and small businesses track business opportunities and engage with customers.

eWay-CRM allows businesses to store contact information and engagements. The marketing module helps organize marketing campaigns and target potential customers. eWay-CRM automatically tracks communication history and creates a follow-up plan for salespeople. Users can automate administrative tasks such as sending pre- and post-engagement emails, assigning leads and sending quotes and documents to customers.

eWay-CRM allows businesses to create contact categories based on relationships, geography, importance and other factors. The auto-reminder feature helps businesses keep track of their payments, appointments, clients’ birthdays and anniversaries and other milestones. Users can also track business activities on their mobile phone with the eWay-CRM Premium mobile app for Android. eWay-CRM also integrates with Outlook, allowing businesses to handle CRM activities from the Outlook interface.

 

eWay-CRM - Journal entry
 
  • eWay-CRM - Journal entry
    Journal entry
  • eWay-CRM - Company information
    Company information
  • eWay-CRM - Lead information
    Lead information
Supported Operating System(s):
Web browser (OS agnostic)

58 Reviews of eWay-CRM

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Tomas from AHORN CZ, s.r.o.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Outlook users will like it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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CRM system. Central point of Notes about customers and Leads. Calendar planning and tasks integrated with Outlook.

Pros

- Outlook integration so easy creation of Leads, Contacts, Companies.
- Tasks integration
- can work offline
- mobile device support (Android and iPhone), synchronization of Contacts
- many Reports
- interconnection with ERP possible

Cons

- server needed or cloud solution
- sometimes errors must be repaired with support
- every station has to have little SQL instance (LocalDB or SQL Express)

Source: Capterra
 

Ladislav from Service & Support spol. s r. o.

August 2017

August 2017

Great concept and tight integration to Outlook

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Well arranged easy-to-use CRM functionality with nice ability to customize a lot of entities. Full integration with Outlook with useful extensions.

Cons

Just elementary functionality for project management. We would appreciate improved tasks management.

Source: Capterra
 

Lenka from Prospeko spol. s r.o.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I use this product for my tax and accounting agency

Ease-of-use

Functionality

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Ease-of-use
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good produkt in good price

Pros

good product in good price, czech language, good support, easy work on this software, easy orientation during work

Source: Capterra
 

Jaroslav from TeS Chotebor
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

It is excelent tool for our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Clarity of management

Pros

The possibility to collect a lot of information about bussines opportunities and projects. Easy to work with data.

Cons

From the beginning somewhat more complicated to control, but after learning it is good. It was necessary to add some columns to our company

Source: Capterra
 

Martin from DPU Revit s.r.o.

August 2017

August 2017

We are very satisfied with the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Pros

The big advantage is that the program runs in a familiar environment. This makes it easy to implement, employees are quick to orientate. It saves significantly implementation costs.

Cons

As the only problem I see the ability to work on one PC in one database only. This is a problem if you work in several companies.

Source: Capterra
 

Robin from Wyma Europe s.r.o.
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

A very capable Outlook based CRM system, which can was tailo to suit our needs at a reasonable cost.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Having all of the sales leads accessible in one place, being able to analyse and manipulate the data out of the system and into excel is an advantage.

Pros

The software is very easy to navigate your way around and E-way worked very closely with us to develop a customised system which was tailored to meet the needs of our business. The fact that it is Outlook based is also an advantage, no need to open other programs etc. E-way have continued to support us with post implementation changes to the software and also supported us with training in Europe and the Southern Hemisphere.

Cons

We have managed to overcome most of the issues that we had with the system initially, these were mainly issues of initial specification which were worked through together with E-Way to resolve

Source: Capterra
 

Jan from ADVENT, spol. s r.o.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Variability, simple setup, multiple reports

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I most like the adjustable workflow for project management. This functionality has helped us greatly in the processing of internal processes

Cons

It is necessary to complete a better work with the tasks, the assignor of the task after sending it no longer has the possibility to edit it (adding notes, changing the deadline)

Source: Capterra
 

Josef from Elok-Opava spol. s r.o.
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Easy to use, compact, unproblematic

Ease-of-use

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Overview of tasks and their status for all users.

Pros

Simplicity of use, integration into outlook, clarity. Database items can be customized to the user.

Cons

Reports are not always clear. Sometimes there are problems with the database and the intervention of the service department is required.

Source: Capterra
 

Julia from foodtech AG
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great Customer Support! Thank you Elena and Team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support for the next years.
Nice working CRM.

Pros

Many possibilities to create the CRM you need.
Many features I still have not tried out, but will be very helpful.
Easy to share documents and customer infos in the team.

Cons

For the mobile APP a fixed IP adress is needed.
The look is a bit artless. Some important buttons might be bigger and more colours would be nice.

Source: Capterra
 

Cecília from Photonic Resources
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great tool for every day use!

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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Work organized and in the same tool, efficient, excellent syncronization, easy to work with.

Pros

Very intuitive and user friendly. All is synchronized and really makes our work more efficient and productive.

Cons

There's really nothing to point out until now. But I'm expecting to be able to work with it on my Ipad.

Source: Capterra
 

Jaroslav from SOUKUP s.r.o.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Once you start using, you are organized

Ease-of-use

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Better follow up of business cases, shared information in team.

Pros

I like the connection between emails and cases, all is in the loop, even we don't use all features of the software. Sharing information across the team is crucial.

Cons

I would like use better the connectivity between cases and company details, because it is easier to fill all data when the opportunity starts then later. I'm sure there is a way how to do it , maybe just more practicing.

Source: Capterra
 

Dev from Lifton Magnets Pte Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Experience with Eway has been simply great. Probably the best Outlook based sales tracking tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

I was looking for a simple, easy & seamless prospect tracking system within Outlook. E-way surprisingly adds so much more functionalities that some of them I haven't even started exploring yet as it more than meets my needs, out of the box.

Yet, its email marketing functionalities & campaign tracking are nothing short of awesome! Much more than what I asked for, Eway is a very powerful sales management tool & if used effectively, can simplify prospecting & convert of leads much easily.

Cons

Not any that I am aware of but I guess being vastly more capable than a simple sales tracking system almost places this on par with other, more expensive packages.

It would be useful to have a How To or Help button on the function panel.

Source: Capterra
 

Simona from AGROP NOVA a.s.
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

CRM system eWay has been used in our businees department for more than 2 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

eWay is our 2nd CRM system supplier - after the 1st experience, we are EXTREMELY satisfied...shared companies, contacts, leads, projects etc. make it easier for each department to communicate with each other. We appreciate the speed and flexibility of all eWay -team members when setting up eWay system for our business according to our special requirements. In particular, the first implementation, which was processed with Mr. Lalinský´s personal participation by us. Everyday work with eWay is really easy and replaced obsolete paperwork.
The eWay CRM is very clear, intuitive and easy to understand for all users

Source: Capterra
 

Petr from ENESA a.s.

June 2017

June 2017

Simple but effective CRM for organizing contacts and projects.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

- Integrated in Outlook - no need to learn a new working environment.
- Easy to use, no unnecessary functions, does well what it was designed for.
- Customizability of fields and forms layout.
- Works offline.

Cons

- We're missing greater customizability, especially the lack of possibility to create custom modules - additional to projects, leads, companies, etc.
- Upgrade process sometimes fails and the software must be reinstalled.

Source: Capterra
 

Emil from EU BEVEL s.r.o.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great help for administration work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Enhancement of work

Pros

Review databases and organize your contacts. Quick access to saved information. Very easy to use and the ability to quickly teach a new team member.

Cons

The impossibility to organize fair documents to multiple levels. Sometimes a longer response to a database response on the server.

Source: Capterra
 

Doug from designPORT
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great customer service, integrates seamlessly with Outlook and saves us time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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integrated w/ outlook single seat CRM (ultra small company)

Pros

Works intuitively with Outlook Tasks and Calendar Events. It intelligently predicts which companies and contacts should be associated with any prospective deal or project.

Cons

Would like some canned dashboard reports to select from as we learn the software and get ready to customize our own.

Source: Capterra
 

Veronika from Intras Consulting, a.s.

June 2017

June 2017

We use eWay CRM mainly for its efficient way of client´s database and reporting. Both perfect.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

- all in one place
- easy to search
- great, because it´s all synchronized
- perfect customer support
- keeps our client´s list active with no number limits of contacts and still finds the contact in 2 seconds
- gives us customized reports and view on employees attendance

Cons

- sometimes it takes a time to load (especially remotely)
- takes a space on the server
- employees don´t like it because filling the attendance is time-consuming. Although when it is used every day, it is doable even for them and the reports are perfect afterwards :-)
- for some employees it might seem a little bit more sophisticated, therefore they need more training and explaining

Source: Capterra
 

Martina from P Automobil Import s.r.o.
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Migration to eWay from Kitbase. Simple implementation & easy use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Pros

I appreciate easy use of eWay and good customer support. Migration of our CRM database was I can say simple.

Source: Capterra
 

David from Imtos spol. s r.o.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy to use, integrated into Outlook, offline mode

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

eWay is integrated into Outlook and working with it is intuitive. Offline mode is very important for the business. Implementation of the server part is simple.

Cons

Initial client / server synchronization takes a long time if there is a lot of data in the database. Fortunately, this happens only when you reinstall your PC. It's the price for offline mode.

Source: Capterra
 

Radek from UTILCELL, s.r.o.

June 2017

June 2017

eWay CRM is a very interesting product we get used to very fast.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

eWay helped us to better organize our customer contact list and track the requirements of our customers.

Cons

An integration with MailChimp Marketing platform or other Marketing platforms should be considered. A very useful integration should be done with services having financial reports like Bisnode or similar.

Source: Capterra