Freshsales is a sales automation solution offering multi-platform capabilities including a native app for iPhone and iPad.
Included in the system is a one-click phone; no additional hardware or software is needed to use this feature. Users can send personalized bulk emails from the system, and then monitor who is opening those emails and clicking links. The inbox automatically prioritizes emails from contacts and leads that are waiting for a response.
Freshsales tracks the web pages that prospects are interacting with and then segments contacts based on their behavior. A lead scoring feature ranks leads based on that data and will prioritize those with a higher score over those that require nurturing. The 360 customer view offers full details about customers and prospects, including conversations, touchpoints, appointments, and tasks.
Freshsales integrates with Freshdesk for for companies that are looking for an integrated help desk solution. It also integrates with Segment event tracking and Google Calendar.
Nicolette from The Kini Company
Employees number: 2-10 employees
Product was easy to setup and use. User friendly and not to technically challenging for new users. Great customer service department if you enter any issues.
Chhavi from My own company
Email tracking, automatic email followups & lead scoring.
Too many features, I feel they're trying to satisfy a lot of customers at once. Reducing features will make the dashboard simpler.
A CRM that satisfies every need of a sales person. Even better if you do a lot of cold emailing.
Raj from TTS
Specialty: Healthcare / Medicine
Their dashboard is simple and intuitive. It took my team just a couple of mins to understand how to use it (a major advantage over complicated crms like Salesforce that takes months to understand)
I love the automatic email followups feature, it saves so much of my time to follow up with prospects. Also the email metrics give so much insight in how each campaign performed.
Another cool thing they have is lead scoring, which basically shows how likely is a prospect ready to become your customer. Very very useful to prioritize on the customers that have a higher lead score.
It's a quality product from the team at Freshdesk so no real complaints. I'd like some integrations down the line with some popular apps.
A useful CRM if you want to prioritize your focus on prospects that are most likely to convert as customers for you.
Josh from Nexus eWater
I wouldn't say this product has the most features, but it offers everything your sales team needs to get to work for a more than competitive price. The email tracking, for instance, is really handy if you have team members sharing multiple accounts. I've seen other products offer similar features for much higher monthly rates, so you're really getting a deal. I also like the user-friendly interface, which really helps when you're trying to get your sales team onboard with using a new tool.
It would be great if the software was a bit more customizable but if you have a traditional sales team with traditional sales needs then you should have no issues adapting to this product.
I believe a 30 day trial is available for this product and I recommend trying it out. If you are trying to find a professional solution at a competitive price I think you will find that this product fits your needs.
Dylan from PRO Lighting Group, INC.
I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggest for the software and the support team immediately jumped on a call with me to figure out a solution.
I wish that you could attach documents to the "Deals".
Freshsales has been an easy rollout for my team and I firmly believe that this software is only going to get better.