Freshsales Software


 

Freshsales is a sales automation solution offering multi-platform capabilities including a native app for iPhone and iPad. 

Included in the system is a one-click phone; no additional hardware or software is needed to use this feature. Users can send personalized bulk emails from the system, and then monitor who is opening those emails and clicking links. The inbox automatically prioritizes emails from contacts and leads that are waiting for a response. 

Freshsales tracks the web pages that prospects are interacting with and then segments contacts based on their behavior. A lead scoring feature ranks leads based on that data and will prioritize those with a higher score over those that require nurturing. The 360 customer view offers full details about customers and prospects, including conversations, touchpoints, appointments, and tasks. 

Freshsales integrates with Freshdesk for for companies that are looking for an integrated help desk solution. It also integrates with Segment event tracking and Google Calendar. 

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

17 Reviews of Freshsales

 

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Software Advice Reviews (7)
More Reviews (10)

Showing 1-7 of 7

Daniel from Environmental Controls Corp
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Informative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is fairly simple to use and could be implemented by older and younger sales people alike. Seemed to meet our requirements as a small company well

Cons

Formatting and visually, it was less appealing than other software I have interacted with like Cosential.

 
 

Adam from Tradelink New Business Ltd
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Best CRM software to use after much research!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Outstanding...you will not be disappointed!

Pros

Great to use and able to increase our productivity by 50% from other CRM software. This has to be the best and most cost effective package you will find that includes bulk email sending and LinkedIn connectivity.

 
 

Nicolette from The Kini Company
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Review of Freshsales

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Product was easy to setup and use. User friendly and not to technically challenging for new users. Great customer service department if you enter any issues.

 
 

Chhavi from My own company
Specialty: Consulting

September 2016

September 2016

Comprehensive sales tool with a simple UI

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

Email tracking, automatic email followups & lead scoring.

Likes Least

Too many features, I feel they're trying to satisfy a lot of customers at once. Reducing features will make the dashboard simpler.

Recommendations

A CRM that satisfies every need of a sales person. Even better if you do a lot of cold emailing.

 
 

Raj from TTS
Specialty: Healthcare / Medicine

August 2016

August 2016

A fresh take on a CRM!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

Their dashboard is simple and intuitive. It took my team just a couple of mins to understand how to use it (a major advantage over complicated crms like Salesforce that takes months to understand)

I love the automatic email followups feature, it saves so much of my time to follow up with prospects. Also the email metrics give so much insight in how each campaign performed.

Another cool thing they have is lead scoring, which basically shows how likely is a prospect ready to become your customer. Very very useful to prioritize on the customers that have a higher lead score.

Likes Least

It's a quality product from the team at Freshdesk so no real complaints. I'd like some integrations down the line with some popular apps.

Recommendations

A useful CRM if you want to prioritize your focus on prospects that are most likely to convert as customers for you.

 
 

Josh from Nexus eWater
Specialty: Manufacturing

August 2016

August 2016

A cost effective sales tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I wouldn't say this product has the most features, but it offers everything your sales team needs to get to work for a more than competitive price. The email tracking, for instance, is really handy if you have team members sharing multiple accounts. I've seen other products offer similar features for much higher monthly rates, so you're really getting a deal. I also like the user-friendly interface, which really helps when you're trying to get your sales team onboard with using a new tool.

Likes Least

It would be great if the software was a bit more customizable but if you have a traditional sales team with traditional sales needs then you should have no issues adapting to this product.

Recommendations

I believe a 30 day trial is available for this product and I recommend trying it out. If you are trying to find a professional solution at a competitive price I think you will find that this product fits your needs.

 
 

Dylan from PRO Lighting Group, INC.
Specialty: Distribution

August 2016

August 2016

Director of Business Development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggest for the software and the support team immediately jumped on a call with me to figure out a solution.

Likes Least

I wish that you could attach documents to the "Deals".

Recommendations

Freshsales has been an easy rollout for my team and I firmly believe that this software is only going to get better.

 
 
 
Showing 1-10 of 10

Stuart from Feastfox
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Very customizable and excellent customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helped improve our CRM as we were moving from a spreadsheet system.

Pros

The customer support has been great. Arjun and Sathya walked me through the setup and quickly responded to any queries I had. You can add customized fields based on your sales funnel. The auto enrich function works well to pull in additional data.

Cons

There is no funnel view for leads. You can't track if someone opened an attachment. There are quite a lot of standard fields which are not relevant to my business but which I can't remove.

Source: Capterra
 

Patrick from Advocately
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I love Freshsales!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Freshsales is incredibly easy to set up and use. If you are considering choosing a new CRM I'd strongly encourage you to start a free trial. Their team is incredibly helpful if you have any questions!

It is much easier to stay on top of my new leads and pipeline. I used to use Salesforce and prefer Freshsales. The price is much better too. I integrate it with all the other software I use.

Finally, a CRM that sales people love to use and helps them sell more.

Pros

Incredibly easy to set up and use.

Cons

There is nothing I dislike. They have clearly spent a great deal of time making sure the product is flawless before releasing it.

Advice to Others

They have a free trial so you should try it out today!

Source: Capterra
 

Emmanuel from Aspire systems

April 2017

April 2017

Great product with multiple features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a great product with multiple features, yet available at a cost effective price. The support for the product is good too. Freshsales has some features handmade for saas companies.

Source: Capterra
 

Pekka from iDiD Digital Signage

January 2017

January 2017

CRM for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The word CRM has had a really bad reputation for us before finding Freshsales. Serves our needs 100% and their Knowledge Base & Customer Support are superb.

Source: Capterra
 


September 2016

September 2016

Good CRM - tracks user engagement on websites/apps, but expensive to use a webform & locked in phone number

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Freshsales is a solid CRM - not too flashy or the most feature rich, but designed well and provides tools to track how excited your potential customers are with your brand (by seeing how much they engage with your website or in your app - potentially great features).

I would continue using it beyond the trial, but the two drawbacks for me are the lack of number portability (in to the app or out - meaning you'd have to give up your phone numbers if you ever left) - and secondly - the cost involved with getting a webform-to-lead setup means you need the max plan - $49 per month.

Pros

- Clean appearance
- Flexibility with sales process
- Responsive/active dev team
- Email Read receipts
- Ability to track user engagement with websites

Cons

- If you want to use a web-to-lead form (which can be considered a common feature for a CRM), then you are required to sign up to the most comprehensive plan - i.e. $49 USD per month which seems crazy - I'd only recommend someone signing up to this if they need to the other "web engagement" features - otherwise your just wasting money on this app.
- Non-ability to port Twilio numbers (or any external numbers). A big drawback but I have an email from their team indicating that they are likely to change this.
- No dash board giving an overview of sales and leads (you only see leads when you log in)
- Ability to see financials about clients from Xero integration would be great.

Advice to Others

If you'd benefit from user activity on your website or inside your app, then this might be for you. Otherwise for the 99% of us that don't have an app or if you'd like to maintain business control over the phone numbers you use (e.g. through Twilio), or you'd even simply like an affordable web-to-lead form for your website then I'd probably consider something else - for example Zoho seems to offer similar functionality and doesn't lock you in with phone numbers or charge and arm and a leg.

Source: GetApp
 

Chris from Fastoche
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Easy to use CRM that focuses on the stuff that matters

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using Freshsales for the past few months and it's by far the easiest CRM we've worked with. A lot of other software is bulky and takes way to long to setup. We were up and running the first day with Freshsales. It's so Intuitive that our sales staff doesn't even need to be trained on it.

Pros

Clean and simple interface, great customer service

Cons

None so far

Advice to Others

If it doesn't do what you want, just ask. Their team is great at responding to feedback.

Source: Capterra
 

James from Ransom Information Technology Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Awesome Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am very happy with many of the features of Freshsales. It has made it much easier for me to track new leads and follow-ups, as well as determine how successful we are with our leads

Source: Capterra
 

Thomas from Buying Show GmbH
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Neat, clean and seamless integrated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy for us to implement and good daily expirience. The whole sales team likes me more now (and that is no joke).

Pros

Seamless integration with our googlemail and calendar, seamless integration with our ticket solution. Phone integration is the best I expirienced in my 20 year career (but most of the other also where pretty bad). Integration on the events from the website

Cons

A list view of over 25 leads could easily been done via reports - still I would love to also have this option in the regular view - this is mainly an issue for an manager who tries to look into all the leads. Like mentioned it still works but could be easier.

Advice to Others

So far the best I expirienced on the market for non supercomplex usecases.

Source: Capterra
 

Alina from Freshdesk
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Product Quality
Quality
Source: GetApp
 

Subhash from Freshdesk
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp