HappyFox is an innovative Customer Relationship Management system focused on providing help desk and ticketing systems to businesses in a variety of industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more. The creators of HappyFox are experienced with the challenges of customer support bottlenecks, and use that experience to create a fast and efficient customer service system.
As a SaaS-based help desk solution, there are no traditional licenses, and no large servers needed to support the system. Because of this deployment method, companies do not need to implement a large IT infrastructure to maintain the software, eliminating the need for a specially-trained (and costly) IT department. HappyFox's has a unique support team that can actually be scaled as needed; a business can request as many support agents as they feel are necessary to solve the problem at hand.
HappyFox updates the system automatically, so that your business is always running the most current and up-to-date version. There is no cost to upgrade HappyFox – it is simply included and implemented instantly.
All tickets can be sorted based on priority, and then organized based on other pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates create an easy way to manage repetitive queries, and these templates can be customized to ensure a warm and relevant response from support team members to each customer. Each ticket also contains a running log of actions taken, so that all team members have instant visibility into past actions taken.
We recommend HappyFox to any growing business seeking an affordable, easy-to-use help desk and ticketing system.
David from Allura Priniting, Inc.
Employees number: 11-50 employees
Great tool to keep the status of our print projects updated. easy to use. easy access.
Richard from TD's
Specialty: Hospitality / Travel
Employees number: 11-50 employees
We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.
As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.
Great looking product
Bad customer service
Ridiculous email response times
Failure to have a negative feedback process in place
Happyfox treat you like your just another sale
Undervalue you as a customer
Impersonal service (When you actually receive it)
Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.
There are plenty of companies offering the same services. I STRONGLY suggest going with a company that values their clients more.
Maurice from 3eighteen media
Easy to use and very versatile in terms of third party integrations.
I wish that more users were available at the lower level plans. The program also has a bit of a steep learning curve.
Think about the types of integrations you want for your support system (e.g., social media, etc.) and the amount of support agents you will have.
Noah from Cape Cod Computer Specialists
Specialty: Software / IT
HappyFox provides a simplistic and easily customizable help desk solution with a variety of powerful 3rd-party integrations. They've focused heavily on the core product for refined, and well layered communication.
If you require advanced time tracking, project management, or RMM integration this product may not be for you.
I recommend looking into the 3rd-party integrations to add to the core value of this product if you find a missing piece.
Lee from Doherty Enterprises
Specialty: Food / Beverage
The product is entirely web-based. However, it's still possible to respond to tickets via email. Replies to ticket emails automatically get delivered to the appropriate person. Any number of automatic responses can be set up to streamline self help articles and assign tickets to certain technicians. Round robin auto-assignment ensures that every ticket that hits the help desk has an owner. Categories can be set up to create buckets for different types of problems. Smart Rules are extremely useful and allow various actions to be preformed based on the contents of messages and age of tickets.
Functionality can be lacking, but I haven't found a problem I haven't been able to solve in a more round about way. I do wish more in-depth reporting could be done. What is there, is useful, but I wouldn't mind being able to customize it more.
Make sure it suits how you use a helpdesk. When I arrived at my company, there was no help desk software. Everyone was used to responding to emails to solve problems. It was very unorganized. However, I took this into consideration when I was searching for a help desk software. Happy Fox let all of our users respond to and even close tickets right from their email. This eliminated the need to us the application in order to be effective. Overall adoption has been very high. Additionally, our end users are much more satisfied with response times and quality of help.