Hatchbuck Software


 

Hatchbuck is an all-in-one sales and marketing solution designed for small to midsize businesses. It offers combined sales automation, marketing automation and email marketing features. Hatchbuck is a good fit for a wide range of businesses, including teams in advertising, consulting, hospitality, real estate and mpre.

Hatchbuck includes features to help users more effectively maintain and track both prospective and existing clients. Contacts cam be imported from Outlook, Excel, and LinkedIn, while leads can be captured from the company website, blog or social media sites with a straightforward “drag and drop” form builder.

Each contact has a full activity history to track communication, ensuring that salespeople are all on the same page and keeping them up to date with upcoming tasks. Tags can be added to contacts to add an additional level of organization to your database.

Tying in with sales automation is Hatchbucks’ marketing automation module, which features email marketing. A library with 450 email templates can be used as-is or assembled using the software's template builder. Users can set up automatic emails to specific groups of contacts and track the progress of campaigns.

Hatchbuck offers a variety of free resources to help sales and marketing teams make the most of the software, including a variety of videos, templates, a blog, and one-on-one training. This system runs on both Mac and PCs, and can be accessed via any device with Internet connectivity, including iPads.

 

Hatchbuck - Campaign
 
  • Hatchbuck - Campaign
    Campaign
  • Hatchbuck - Contact detail
    Contact detail
  • Hatchbuck - Contact list
    Contact list
  • Hatchbuck - Deals
    Deals
  • Hatchbuck - Email templates
    Email templates
  • Hatchbuck - Form submissions
    Form submissions
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

55 Reviews of Hatchbuck

Showing 1-20 of 55

 

from Prova Systems
Specialty: Software / IT
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Great tool for folks looking for affordable Hubspot like functionality

Ease-of-use

Functionality

Product Quality

Customer Support

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Quality
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Likes Best

We moved from Hubspot to Hatchbuck to reduce our monthly CRM costs. We found that Hatchbuck did more than what we could do with our basic Hubspot version for a lot less cash. Right now we have triggered email activities for customers based on a customer's actions which we would have had to triple our Hubspot spend to get. All in all we're quite happy with the tools.

Likes Least

I wish there were an app or a responsive website to access the data. It makes the tool cumbersome to release to outside sales folks who aren't at their desks all day.

Recommendations

I think it is always best to do a demo of the system. Test several systems to determine the features you really need and what are nice-to-have items. Then review your lists of likes and needs after the demo.

 

from EKR
Specialty: Advertising
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

A great CRM product for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

Hatchbuck is an easy to use CRM that doesn't require a lot of time and energy to integrate into your already established database. The reports are easy to create and easy to understand.

Likes Least

At the time I began using hatchback it was still in the beta phase for many of the features and so the support offered wasn't as established as some of its competitors. I am sure they has since been improved.

Recommendations

Price isn't everything. You need to find the software that best fits your business needs. If you are looking for price alone you will likely not end up getting the features your business needs.

 

from Lifetime Dental Care
Specialty: Healthcare / Medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

I have used this to help reinvite visitors to my BNI meetings.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
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Likes Best

easy to self learn the basics. I self navigated to figure out how to use it. I was much easier than InfusionSoft which I had previously used.

Likes Least

I had a little trouble with importing images into a email design.

Recommendations

get a few tutorials first. It will help you get off to a faster start, especially if you do not understand how things are linked together.

 

from Focus on You Strategy
Specialty: Consulting

Dir of Ops - 3 months usage

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
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N/A

Likes Best

Getting immediately response to emails we send out. We can react appropriately!

Likes Least

Learning process is a bit long in the beginning stage. Once learned - no problem

Recommendations

The more you use this software, the better at using it you will be!!

 

from Salus Telehealth
Specialty: Healthcare / Medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Hatchbuck; a Better Way to Connect and Track Your Prospects

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

In my experience using Hatchbuck, the one feature I like best is the immediate feedback I receive when someone opens an E-mail that I had sent. This helps me greatly to identify which prospects are most interested in my services and provides me with a good reason to follow-up with them and pursue discussions. This one feature makes me more productive and helps me manage my prospecting activities in a more efficient way.

Likes Least

I basically like everything about Hatchbuck. However, the front-end learning process takes a little while to become accustomed to how to navigate the program and reap the greatest benefits.

Recommendations

I would wholeheartedly endorse and recommend others to review this software program and take it for a test drive. The more you can use and experience its many features and benefits, the more you will see its value and how it can truly make you a more efficient and effective sales person.

 

from Salus Telehealth
Specialty: Healthcare / Medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Hatchbuck; a Better Way to Connect and Track Your Prospects

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

In my experience using Hatchbuck, the one feature I like best is the immediate feedback I receive when someone opens an E-mail that I had sent. This helps me greatly to identify which prospects are most interested in my services and provides me with a good reason to follow-up with them and pursue discussions. This one feature makes me more productive and helps me manage my prospecting activities in a more efficient way.

Likes Least

I basically like everything about Hatchbuck. However, the front-end learning process takes a little while to become accustomed to how to navigate the program and reap the greatest benefits.

Recommendations

I would wholeheartedly endorse and recommend others to review this software program and take it for a test drive. The more you can use and experience its many features and benefits, the more you will see its value and how it can truly make you a more efficient and effective sales person.

 

from Salus Telehealth
Specialty: Telecommunications
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

My Experience with Hatchbuck

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The ability to send out blast emails but keep the subject personalized. This is very handy when marketing and trying to get your information in front of thousands of potential clients. I also love the ability to track email statistics and keep an eye on what emails have the best responses and open rates.

Likes Least

Seems that a lot of the emails go into junk mail when coming from Hatchbuck. Even when hatchbuck emails me it goes into my junk folder. Additionally i would like to see a better way for potential clients to see who the email is coming from. Since i am on Hatchbucks server it will read on behalf of *(senders name) instead of from *(sender)

Recommendations

Explore your options- for us, Hatchbuck fit all of our needs. this might not be the same for you. Know what you want and then reach out so they can demo the software for you- the reps here are very friendly and great to work with- also very responsive!!

 

from Salus Telehealth
Specialty: Telecommunications
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

My Experience with Hatchbuck

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The ability to send out blast emails but keep the subject personalized. This is very handy when marketing and trying to get your information in front of thousands of potential clients. I also love the ability to track email statistics and keep an eye on what emails have the best responses and open rates.

Likes Least

Seems that a lot of the emails go into junk mail when coming from Hatchbuck. Even when hatchbuck emails me it goes into my junk folder. Additionally i would like to see a better way for potential clients to see who the email is coming from. Since i am on Hatchbucks server it will read on behalf of *(senders name) instead of from *(sender)

Recommendations

Explore your options- for us, Hatchbuck fit all of our needs. this might not be the same for you. Know what you want and then reach out so they can demo the software for you- the reps here are very friendly and great to work with- also very responsive!!

 

from Geo-Energy Services
Specialty: Energy
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great assist

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love the marketing and CRM integration, it was perfect for what we do.

Likes Least

The number of users, we just needed 2, but it was 1 or 3.

Recommendations

Listen carefully to all the companies out there and find your best match.

 

from Geo-Energy Services
Specialty: Energy
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great assist

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love the marketing and CRM integration, it was perfect for what we do.

Likes Least

The number of users, we just needed 2, but it was 1 or 3.

Recommendations

Listen carefully to all the companies out there and find your best match.

 

from SALUS telehealth
Specialty: Healthcare / Medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

2 thumbs up for Hatchbuck

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the fact I have unlimited users at a flat rate and that Hatchbuck is a basic CRM and email marketing platform in 1

Likes Least

Would like the CRM to have more features such as the ability to customize dashboard further

Recommendations

If you are looking for a basic crum that gives you the ability to personalized email marketing hatchbuck a great choice and affordable

 

from SALUS telehealth
Specialty: Healthcare / Medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

2 thumbs up for Hatchbuck

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the fact I have unlimited users at a flat rate and that Hatchbuck is a basic CRM and email marketing platform in 1

Likes Least

Would like the CRM to have more features such as the ability to customize dashboard further

Recommendations

If you are looking for a basic crum that gives you the ability to personalized email marketing hatchbuck a great choice and affordable

 

from Digital Signs Direct
Specialty: Manufacturing
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

2nd best ROI you can make! Seriously!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We looked at many other services, including Salesforce and Infusionsoft. Both of those offered a ton of features, 75% of which we didn't need, including the cost. We have found that Hatchbuck had BY FAR the best training, and the easiest interface. We have 1 dedicated employee running HB, and after 1 month, we have literally lit 20% of our ice cold leads on fire! Hatchbuck is like napalm for your sales leads. Gets them hot and keep it that way. We have learned that by staying in front of your customers, it at the least, allows you to stay in the game against your competitors. Prior to HB, we were MANUALLY SENDING EMAILS 1x1 via Gmail. We thought we had this under control until 75% of our cold leads had purchased from our competitor due to our lack of communication. If you are considering a way to build a relationship with every potential lead, seriously, don't hesitate!

Likes Least

The only thing we don't like is that they can't directly reply to the email form a campaign. Maybe there is a way, but we are only 1 month in.

Recommendations

Don't buy the expensive complicated software without trying HB! You will regret it. HB has a free trial and every one of our silly questions via telephone or email. This alone is the reason to give HB a shot.

 

from Digital Signs Direct
Specialty: Manufacturing
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

2nd best ROI you can make! Seriously!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We looked at many other services, including Salesforce and Infusionsoft. Both of those offered a ton of features, 75% of which we didn't need, including the cost. We have found that Hatchbuck had BY FAR the best training, and the easiest interface. We have 1 dedicated employee running HB, and after 1 month, we have literally lit 20% of our ice cold leads on fire! Hatchbuck is like napalm for your sales leads. Gets them hot and keep it that way. We have learned that by staying in front of your customers, it at the least, allows you to stay in the game against your competitors. Prior to HB, we were MANUALLY SENDING EMAILS 1x1 via Gmail. We thought we had this under control until 75% of our cold leads had purchased from our competitor due to our lack of communication. If you are considering a way to build a relationship with every potential lead, seriously, don't hesitate!

Likes Least

The only thing we don't like is that they can't directly reply to the email form a campaign. Maybe there is a way, but we are only 1 month in.

Recommendations

Don't buy the expensive complicated software without trying HB! You will regret it. HB has a free trial and every one of our silly questions via telephone or email. This alone is the reason to give HB a shot.

 

from Conferences i/o
Specialty: Software / IT
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Slightly Disappointing

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Variety of features. Use it for email list, CRM, forms

Likes Least

Never works exactly how I want it to. It just isn't designed perfectly for the way our business operates.

Recommendations

Make sure that the CRM structure works right for your sales process. The difference between tracking everything through a contact person vs. a "deal" can be very important.

 

from Conferences i/o
Specialty: Software / IT
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Slightly Disappointing

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Variety of features. Use it for email list, CRM, forms

Likes Least

Never works exactly how I want it to. It just isn't designed perfectly for the way our business operates.

Recommendations

Make sure that the CRM structure works right for your sales process. The difference between tracking everything through a contact person vs. a "deal" can be very important.

 

from Virtual Event Bags
Specialty: Other services
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Good For Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

They had great customer support. We had a direct number for a dedicated rep who was not overseas and always picked up the phone.

Likes Least

Compared to Salesforce, their sales funnel reporting was less easy to see holistically. It was hard to tell if we dumped 1,000 names in - how long they took to convert and what percentage converted.

Recommendations

If you're a small business on a budget, Hatchbuck is great. It works really well as a Marketing Automation platform and I would use it again. That said, if you can afford Salesforce, you will get a lot more features.

 

from Virtual Event Bags
Specialty: Other services
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Good For Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

They had great customer support. We had a direct number for a dedicated rep who was not overseas and always picked up the phone.

Likes Least

Compared to Salesforce, their sales funnel reporting was less easy to see holistically. It was hard to tell if we dumped 1,000 names in - how long they took to convert and what percentage converted.

Recommendations

If you're a small business on a budget, Hatchbuck is great. It works really well as a Marketing Automation platform and I would use it again. That said, if you can afford Salesforce, you will get a lot more features.

 

from Grand Circus
Specialty: Education
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Shouting about a CRM from the rooftops? That's Hatchbuck.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Hatchbuck makes everything easy - it's straightforward but powerful. One of the ways that it makes that balance is that it functions well from Day 1, no matter how much or little implementation you've done. Other CRMs sometimes feel useless unless you've spent months setting them up. Not so Hatchbuck!

Likes Least

The only way you won't like Hatchbuck is if 1) You're massively impatient about version releases or 2) You have a very particular use case in mind that by nature doesn't work well on Hatchbuck. I have no complaints about how we've used it in our business.

Recommendations

In general, look for a product that replaces as many other tools/processes as possible. Hatchbuck replaced so many other things in our business and we love it.

 

from Grand Circus
Specialty: Education
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Shouting about a CRM from the rooftops? That's Hatchbuck.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Hatchbuck makes everything easy - it's straightforward but powerful. One of the ways that it makes that balance is that it functions well from Day 1, no matter how much or little implementation you've done. Other CRMs sometimes feel useless unless you've spent months setting them up. Not so Hatchbuck!

Likes Least

The only way you won't like Hatchbuck is if 1) You're massively impatient about version releases or 2) You have a very particular use case in mind that by nature doesn't work well on Hatchbuck. I have no complaints about how we've used it in our business.

Recommendations

In general, look for a product that replaces as many other tools/processes as possible. Hatchbuck replaced so many other things in our business and we love it.

 
 
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