HubSpot CRM Software


 

With its cloud-based, customer relationship management platform, HubSpot helps companies of all sizes track and nurture leads and analyze business metrics. HubSpot is suitable for any B2B or B2C business in a variety of segments, including accounting, construction, retail, real estate and more.

HubSpot offers a visual dashboard with a real-time view of the entire sales funnel. Users can track customer interactions automatically through email, social media or phone calls and every interaction is stored in a timeline organized by lead.

HubSpot enables users to create and manage email templates and track how well those emails are performing. The solution can also send real-time notifications for events such as when a contact opens an email or downloads an attachment.

 

HubSpot CRM - Sales pipeline
 
  • HubSpot CRM - Sales pipeline
    Sales pipeline
  • HubSpot CRM - Track interactions
    Track interactions
  • HubSpot CRM - Lead timeline
    Lead timeline
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

433 Reviews of HubSpot CRM

 

Start your review of HubSpot CRM

Click to start
http://www.softwareadvice.com/crm/hubspot-review/
Software Advice Reviews (116)
More Reviews (317)

Showing 1-20 of 116

alejandro from AIESEC
Specialty: Non-Profit
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

Hubspot CRM is a great tool to manage your accounts and to analyze the performance of your team!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Sales Funnel really easy to use. Sync with the mail. Different features to manage your team. Template mails.

Cons

Sometimes the program mix my personal mail with the platform, something that is inconvenient due can show personal data.

 
 

Jose from MedEZ
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great Value for such a low cost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1- It's free. And by only paying $50 per user, it gets greatly enhanced by Hubspot Sales features
2- It's easy to use. Almost no training needed
3- Customizing a sales pipeline is easy and quick

Cons

To have more useful features, the integration with Hubspot Marketing and the reporting platform is incredibly pricey in relation with the CRM cost. For medium to large businesses, it is cheap. For the small business, to pay almost $800 a month is too much.

 
 

Calum from Schiltron Associates
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent Basic CRM Tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Great functionality for basic tracking of leads and activities. I have the free version which does everything I need.

Pros

Ability to upload contact lists , tracking of email, simple to use. As an activity tracker, the ability to add simple notes in time sequence is also useful.

Cons

The email flags of when it has been opened seem to show multiple openings in some cases which can cause repeated messages.

 
 

Crystal from Hapax, Inc.
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Finally a CRM we are happy with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the ease of switching between records and the integration with Gmail. I can do most things right from the Gmail site.

Cons

The app for mobile use could use a much needed over-haul. If they fixed the few issues with the App, we would give it 5 stars

 
 

Keven from Shaking Earth Digital
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

New to HubSpot CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep up the great work! We'll continue to use it.

Pros

I love how simplistic this CRM is to use. I've done research on many others and HubSpot instantly felt like a great fit for what our company was trying to do. It doesn't hurt that it's free for the basic features either. It's great for small companies like mine with 7 total employees. We don't need all the bells and whistles, however, it's great that you do offer additional features for an extra fee. I'm glad that I chose HubSpot CRM.

 
 

emily from Debut Development
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Basic and easy to use and learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Super simple UI with a very understandable format. Easy to import and export. UI is also very fast. Great CRM for new or small companies.

Cons

Not much to expand as the company grows. No email integration or online document integration. Have to input manually.

 
 

Monica Acon from Education
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

HubSpot the sales CRM for motivated individuals.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hubspot Sales provides the functionality to manage your accounts in a lean time saving way. I really like the fact that I can create contacts, record where we are in the sales process and filter that in the homepage to save time and increase productivity. I also enjoy the fact that I can go through the certifications which help me manage my contacts better.

Pros

It talks with other parts of the system, meaning that if I create a client and it has a corporate email, it links to the other clients within that email.

Cons

It is not as intuitive as I wished. The certifications help if I have the time to make them.

 
 

Waynele from University of Hawaii College of Education
Specialty: Education

August 2016

August 2016

A decent CRM tool.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The ability to track leads, leave notes and share with others in the organization, email history, and visibility to whether emails are being read. I also love the integration with Google/Gmail.

Likes Least

I don't think the UI is completely intuitive. I am probably not using the software to its fullest capacity because I haven't figured out how to use all of the features. We are in the education industry, so I don't know that all of the fields are completely relevant.

Recommendations

Ensure that the administrator for your company has a full understanding of your CRM needs and sets up hubspot fields properly. It's also very important that they understand all the workflows up front. I'm sure our set up is a bit dodgy which affects the perceived ease of use and functionality.

 
 

Jimmy from Church Community Builder
Specialty: Software / IT

August 2016

August 2016

Long time listener, first time call

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

the software integrates marketing and sales onto one platform.

Likes Least

keywords and the changes in marketing grade don't help and just have the appearance of helping

Recommendations

compare it to all the different software you have to manage that this one software can handle

 
 

Sean from Arocon Roofing
Specialty: Other

July 2015

July 2015

Hubspot has taken your inbound marketing day to day to the next level!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of use, great support and glitch free experience.

Likes Least

Upgrade pricing is a little steep from one product to the next.

Recommendations

Hubspot is the measuring stick for today's digital marketing needs. Not just a software but a culture.

 
 

Hank from ReleaseWire
Specialty: Media

July 2015

July 2015

Very intuitive to use. Excellent folder/file organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It was intuitive to use; enjoyable to use in keeping track of new leads.

Likes Least

Too expensively priced for small businesses. Also does not interface with Zimbra email platform; without interfacing with one's email platform, a CRM program is quite useless.

Recommendations

Test the intuitiveness of this type of software, especially during times when you are extremely busy and you just want to add a simple note or quickly schedule an appointment or send a brief memo, again during a time when you are extremely busy. That's a true test of intuitiveness.

 
 

Ali from Maxwell Health
Specialty: Healthcare / Medicine

June 2015

June 2015

HubSpot: A Marketing and Sales tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

There are SO many things you can do with HubSpot. It is such a multi-faceted platform. Their customer service is very helpful. I have also found their online tutorials to be very helpful when trying to understand all of the moving parts on the platform.

Likes Least

There may almost be TOO much that you can use the system for, if that is possible. It is difficult to know everything that they offer because there is so much offered.

Recommendations

Get certified with HubSpot, or at least use their study guides. It really helps for a more complete understanding of the platform. I don't know that there are too many platforms that offer as much as they do, my recommendation is attend some of their webinars and check out their offerings before making a decision.

 
 

Alissa from Murphy Insurance Group
Specialty: Insurance

March 2015

March 2015

Great Product with Few Flaws

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The support team is great - always ready and eager to help answer questions, resolve technical issues, and provide strategy.
The product is an all-in-one solution to inbound marketing, with blogging, social media, email, and reporting components, just to name a few. The product is very intuitive, allowing non-graphic designers like myself to easily build email templates and landing pages.

Likes Least

One of the cons to an all-in-one solution is that some areas are stronger than others. Lead scoring is a bit challenging and repetitive to set up, but support is helpful in suggesting workarounds.

Recommendations

If you're looking for a one-stop-shop for blogging, social media, and email - you've found the right too! HubSpot makes it easy to stay organized and keep branding and messaging consistent.

 
 

Gretchen from Freelance Copywriter
Specialty: Consulting

March 2015

March 2015

New to HubSpot. Very much enjoy using it.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The ease of SEO-focused blog writing is my favorite attribute.

Likes Least

The web interface doesn't work well when I'm trying to write on my tablet.

Recommendations

I would recommend examining the calendar feature. It's brilliant. The software publishes to social media for you.

 
 

Sean from Hi5 Creative
Specialty: Other

March 2015

March 2015

Love Love Love the Hubspot CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The best thing about the Hubspot CRM is that it is another extension between the marketing team and the sales team. It has helped us all be on the same page, and continues to help us grow and work together.

Likes Least

I do wish that it has some prospecting capabilities and that the sidekick was fully integrated with the CRM inside of the same dashboard. I love all the products but would like to have them in the same place.

Recommendations

If you are going to use the Hubspot CRM, it is a must that you fully utilize the marketing aspect of Hubspot as well. Also, make sure that you have the sidekick fully set up as well, bc this tool make it ten times betters.

 
 

John from Highfields PF Limited
Specialty: Other

February 2015

February 2015

HubSpot is the best marketing automation software for SME

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is comprehensive, works really well and is easy to use and learn. The vendor supports partners and direct users very well with lots of training and quick support.

Likes Least

There isn't really very much not to like about this.

Recommendations

I would very much recommend trying HubSpot if you are think about blogging or getting into content marketing. This is so much more functional than WordPress. It is worth the subscription and you will quick make your investment back.

 
 

Peyton from Hi5 Creative
Specialty: Advertising

February 2015

February 2015

Cool! Cool!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

So easy to use! Great customer service. If there is a problem, there is always a solution one phone call away.

Likes Least

It's another website that I have to log into. That is what i don't like.

Recommendations

Just give it your all. You get out of it what you put into it.

 
 

Abbey from Hi5 Creative
Specialty: Other

February 2015

February 2015

Hubspot is the Bomb-Dot-Com

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the resources HubSpot provides and how they walk your business every step to success.

Likes Least

I want to be able to always rely on HubSpot. I'm confident most of the time, but if one thing goes wrong, my whole campaign is doomed.

Recommendations

Really have a full understanding of the software before you start your campaigns. Then you know all the resources and amenities HubSpot provides to create a full-fleshed campaign and be successful.

 
 

Dustin from Pyxl
Specialty: Advertising

January 2015

January 2015

HubSpot Is the best

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have three years of online marketing experience, and HubSpot is the first platform that I actual enjoy using. Everything is effectively laid out in front of you, and results are easy to track.

Likes Least

The HubSpot certification could use some tweaks. The videos are not the most entertaining things in the world.

Recommendations

It's worth the investment. Give it a try and stay committed to it.

 
 

Taylor from Pyxl Inc
Specialty: Other

January 2015

January 2015

Takes the headache out of developing

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It simplifies the process of building and deploying landing pages and email templates and gives you excellent metrics. It empowers people other than developers to jump in and get the most out of their work.

Likes Least

They tend to update their UI quite a lot. It would be better to keep the overall navigation the same.

Recommendations

Really jump into it and learn it. I promise it will pay off in the end.

 
 
 
Write a Review
Showing 1-20 of 317


July 2017

July 2017

Love their support team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

HubSpot is a very easy to use and user-friendly tool. I also love their customer support team. It's great you can contact them anytime when you are running into trouble. I also like all the available content they have in their library, and their online courses and certifications.

Cons

They have a few other competitors that have more tools. There are other softwares out there where you can collect information about your competitors, create webinars etc. However, they are also more expensive.

Source: GetApp
 

Katie from VSECU

July 2017

July 2017

Helps manage inbound leads effectively

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ability to email members within the CRM. Hubspot makes it easy to manage and stay on top of all my contacts

Cons

While I find all the trainings and certifications helpful they are all geared for b2b and we are a b2c company

Source: Capterra
 

Jordan from Pike13
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Simple, Easy & Free

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I am not absolutely crazy about the product but everything runs smoothly. It does what it is supposed to. I use it to write for the company blog and have never needed to contact customer support.

Cons

I have nothing particularly negative to say about the product. It works great for what I do but it could be a bit more organized and easy to navigate.

Source: GetApp
 

Olivia from Voicesifter
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great experience, hands-on support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to set up and train other folks on how to use. Easy for everyone to understand. It has enhanced the transparency within our company ten-fold and is great when we're all hands on deck for everything (support, sales, CRM, you name it we are ALL doing it). For a free product, this thing has seriously delivered.

Cons

Support is good but not great, I feel like if I do get to a person they try to explain the features of the paid product. Otherwise chat support takes a bit of time.

Source: GetApp
 


July 2017

July 2017

Not bad for a free add on CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good interface and abilities to do basic things. This is a smart contact management area and the app itself is intuitive and free flowing. Hubspot integration is of course seamless and useful

Cons

Limited abilities as a CRM and support is somehow limited as it's not considerable against a full function CRM app. Needs more development to start performing more than basic functions

Source: GetApp
 

Connie from Estrela Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We're using this CRM's free version and have been very pleased with it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Captures all of our contacts, prospects, and clients in one location.
Easy to use and you receive a lot of features for the free version.

Pros

Hubspot CRM free version has been easy to use, allows enough flexibility to create our own fields, and easy to track everything we can about our clients. The Task features really help with reminders to followup so that nothing is missed.

Cons

Cannot respond to an email directly from Hubspot. So replies to emails to keep thread intact are in Gmail and logged in Hubspot. Would like to an online chat support but this may come with a paid version only.

Source: Capterra
 


June 2017

June 2017

Easy to be up to date

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to be up to date thanks to the app, you vivan check how your marketing and deals are doing

Cons

Features missing, we should be able to access to blogs por example. Sometimes it's not very easy to use

Source: GetApp
 


June 2017

June 2017

Great value for a free product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Integrated with HubSpot marketing platform
- free for all
- easy to use
- easy to update and navigate
- customizable

Cons

- lists don't cross over to marketing end
- don't see it scaling well with larger organizations
- 0

Source: GetApp
 

Alycia from FIRST

June 2017

June 2017

From the beginning, learning HubSpot has been an amazing experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the capability to make lists of the different contacts and learn more about their utilization of our website. Consumer behavior has come such a long way in marketing and we can learn so much about how our existing and new customers interact with us.

Cons

Sometimes the dashboards are not intuitive, but there are great resource articles and the HubSpot Support staff are always there to help.

Source: Capterra
 

Patrick from Direct Development, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Powerful and Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What stands out to me is the level of customer support that really digs into any issues that you might bring up. They are friendly and extremely helpful, always providing me with answer(s) and pointing me in the direction of one if they don't have it.

Cons

Reporting analytics feels confusing and data seems to be messed up from time to time. Obviously, this is a huge issue and always a struggle when providing it all to the client.

Source: GetApp
 

Paul from PIM Tax Services
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Start up service business trying to acquire clients & keep track of clients and the services used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased efficiency. Customer relationship management is crucial to my business, but NOT my core competency. As a one-man startup I needed a tool I could use to quickly and efficiently keep track of my clients, meeting, tasks, and deals.

Pros

Customizable pipelines for each of my services, with the Kanban style to visually see where each deal is in the pipeline as well as anticipated revenue flows at a glance.
The outlook integration keeps all of my client emails associated with the "deal" for that client. No more manual email logging or in-box searching.

Cons

It took me a while to figure out the outlook integration. More instruction or a more intuitive interface would be nice for integrations.

Source: Capterra
 

John from OnCourse Systems for Education

June 2017

June 2017

Love the interface and its ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Team communication went up drastically as well as the ability to see the data from marketing and sales in one place on contacts. Things we never thought we'd have all in one place.

Pros

Hubspot CRM is super helpful with automation with email and notification of those items. It's also helpful when linked into their marketing platform allowing for your entire team to co-exist in one tool. Seeing important marketing and sales data on a potential client in one spot.

Cons

There isn't much, I do wish there was more Outlook/Exchange integration. We are moving to Google Mail since that is their major mail integration, partner. Otherwise, I love the tool and their support.

Source: Capterra
 

Maor from Wave Movies

June 2017

June 2017

Simple to setup & use. Great features for a free solution. Perfect for small companies

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It makes the entire process easier by automating these time intensive activities. Allowing every sales professional more time to do what they want, make money!

Cons

No hebrew support.
Some settings can be hidden under several clicks but for the most part it seems like everything is in logical places.

Source: Capterra
 

Leigh from Wedding in KC - Civil Celebrant/Wedding Officiant

June 2017

June 2017

Love the ability of the CRM's capture system. Couldn't ask for a better and easier program to have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to track customer travel online. This program is good for both teams and individuals. Works great for fundraising.

Source: Capterra
 

Lana from Moore Relations
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Powerful free CRM, but too large for small businesses

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I get it. Hubspot gives you this in order to get you to upgrade to more premium features, which is a very good strategy. But jumping into this CRM is like jumping into an ocean when you need to be in a kiddie pool. In the amount of time it takes to maneuver around Hubspot's CRM, you can have contacts uploaded and fully working in a competitor's freemium CRM. But of course, this is my personal opinion. I found that it was just too much for what I was looking for and opted to use another service. For larger businesses, I highly recommend this CRM, but not for small businesses and freelancers.

Cons

Hubspot CRM is just too much for the entrepreneur starting out or the small business that needs its team members to have multiple roles. But I still recommend and say be the judge for yourself. It may be a very good fit and something to grow into.

Source: GetApp
 

Danielle from Gentle Giant Moving Company

June 2017

June 2017

This should be your companies first CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to use, fully integrates with other HubSpot tools, you can't beat the price (free)... This should be everyone's first CRM.

Cons

It doesn't have as many bells and whistles as other (much more expensive) CRM's do. However, for a free product, you are getting amazing features.

Source: Capterra
 

Julius from Lietuvos oro uostai
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Great CRM, especially if you use other Hubspot tools (marketing, sales). Best part is that its FREE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great contact database and place to store the whole history of interactions with them.

Pros

Realy nice and easy to use user interface. New users should catch up with it quickly.

What is more, I really liked that it automatically finds data about new contact or organization and inserts it into CRM. The contact card overall is really nice and displays all the interactions with the client.

Cons

It has basically no reporting built into it, only few dashboards. In order to get reports you need to pay per month extra, which is a lot if you only have a few users.

Source: Capterra
 

Rachel from Salsa Labs
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Hubspot is the tops

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

- Social media ad tracking
- Social monitoring
- Marketing automation
- Hubspot academy certifications
- Calendar
- Tasks

Cons

- I'd like Hubspot to be able to recycle the way that Meet Edgar does. Hubspot is great, but that ability to recycle content would take it to the next level.

Source: GetApp
 

Stephan from HealthPure
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great Sales software automation system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall pretty easy Sales process tool to manage selling systems.

Pros

Intuitive platform helps me develop Sales engineering processes for my company. Support has been key, and additional Help tools have been great to develop usability.

Cons

Does not sync with My Office 365 system for client calendaring. Have to double-entry all meetings in these systems to ensure tracking on one side and calendaring on the other. Calendars don't sync, and I have missed a few meetings because if it.

Source: Capterra
 

Ryan from Circle Health Partners
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

For a free solution, this is a pretty good CRM software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organizing all contacts and people in the sales pipeline.

Pros

Hubspot CRM is very flexible so it can be set up to suit the needs of individual users. Custom fields make this possible, even if it takes a bit to understand how the whole thing works. I appreciate the integration with Outlook (and Gmail, but I don't use it for that), so emails sent in Outlook appear in the CRM.

Cons

I found it a bit difficult to learn how to use the software at first and setting up customizations are a little cumbersome at times.

Source: Capterra
 
 
Write a Review