inContact Call Center Software

Used by contact centers around the world, inContact’s SaaS-based call center software maximizes the quality and minimizes the cost of each and every client interaction. This call center solution has all of the features your customer-focused team needs to successfully process inbound support requests. In fact, over 60,000 agents around the world use the software to systematically and effectively manage huge call volume.

InContact can be used by small business and large enterprises alike, and is in place across a wide variety of vertical markets. Organizations that are currently using a legacy on-premise call center system that are looking to upgrade to a new, SaaS-based solution should have inContact on their shortlist of systems to review. Customer service & support applications are also available as part of the integrated suite.

What we like best about inContact are the various call routing features, including IVR, CTI and ACD, as well as the workforce optimization capabilities: eLearning, Hiring and WFM, just to name a few. We’re also big fans of cloud-based solutions. With rapid implementation, your call center can have inContact up and running in no time, and because it’s a software-as-a-service solution, you can do business on-site, from home, from your second office, or wherever works best for you. Ventana Research recently recognized inContact as having the strongest reliability ratings in the business.