Infusionsoft CRM Software


 

Infusionsoft is a cloud-based sales and marketing platform that brings Customer Relationship Management (CRM), Marketing Automation, and E-Commerce together in one centralized system, so small businesses can deliver personalized sales and customer service experiences.

Users can segment their contacts, track customer interactions, send emails, run campaigns setting triggers for personalized communications based on email opens, clicks, and more.

Small businesses can manage their sales activities, tasks and appointments and deliver personalized experiences that convert leads into customers. Users can also manage their e-commerce, from inventory management to payments and purchase fulfillment, set up online shopping carts, track activity in their digital storefront, send quotes, invoices, receipts and more. 

Infusionsoft’s reporting and analytics tools help users generate insights on anything from email and campaign performance to sales and revenue projections to track the ROI of their sales and marketing activities.

Users can also access Infusionsoft on their Android and iOS enables smartphones and tablets.

 

Infusionsoft - Campaign builder
 
  • Infusionsoft - Campaign builder
    Campaign builder
  • Infusionsoft - Campaign builder
    Campaign builder
  • Infusionsoft - Lead generation
    Lead generation
  • Infusionsoft - E-commerce
    E-commerce
  • Infusionsoft - Lead dashboard
    Lead dashboard
  • Infusionsoft - Opportunity search
    Opportunity search
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

339 Reviews of Infusionsoft

 

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Software Advice Reviews (227)
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Showing 1-20 of 227

Janine from Exposure Coach
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

I have been an Infusionsoft users for longer than 8 years and now as a business coach I am also a Infusionsoft partner and recommend it to my clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Generally I feel sorry for a business that doesnt have a CRM in place like Infusionsoft. I have seen many businesses that have been in "The land of paper" or working from dodgy old excel databases have such great growth and it really streamlines their business and brings it into the NOW! Infusionsoft really does automate your business which allows a business owner more time for what they should be doing nad less time bogged down with paperwork. It also allows a business owner to have a birds-eye-view of all the activity in their business which is crucial for business growth!

Pros

I got hooked by the automation as follow-up is so important in business and is often overlooked or forgotten by a business. Set it up right and your clients will love how attentive you are ( and you haven't thought about them once!)
I love the easy build newsletter templates and the webforms are great for building your database and getting enquiries! Plus there is the benefit of the online wall.

Cons

Sometimes email broadcasts don't make it through company firewalls and simply hard bounce. And the fact that I live in Australia and we still have to call and liase at silly times (6am or 11pm) to get support is not cool.

 
 

Karen from Brandis Hire
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

So far it has been great, but it is early days yet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like to kickstart program to start with the basics and build on them, rather than jumping into the deep end immediately

Pros

It seems to have a lot of functionality, marketing automation, customer management and electronic mail out capabilities

 
 

Kristin from BCU
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Clunky and hard to run reports

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not worth it.

Pros

they keep saying they're adding new features weekly, and their customer service has been very helpful. You'll be calling a lot.

Cons

No way to set reports to run weekly, everything is pretty clunky while running, their emails look like they're from 2005, hard to customize. Every time I call to ask if I can do something, the response is almost always "we're working on getting that feature added".

 
 

Christi from New Beginnings
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

This system is way too complicated & takes way too long to learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I just find it very difficult to use.

Pros

For the most part, your customer service is pretty good at helping however, I have had several that have not been very good & even given me the wrong information.

Cons

There are many things that are not addressed in your training software. After you sign up you are told that you need to spend several thousand more to get proper training. I asked repeatedly for an overview of the entire system and how it works to communicate with all of the different components & there is nothing. There are many things that are broken. For example, if I type/send a letter through infusionsoft to a client, you need to make hard returns after each paragraph in order for the paragraphs to be separated. In addition, there aren't enough word document features to use inside the program. Also, you can only send through infusionsoft, you can't receive anything. You need to develop a proper email system to both send and receive through IS. If you want to record the information or response from the client you have to cut and paste it in your notes.

 
 

Alex from AP Lazer
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Find something else.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's cheap. You probably won't find a crm/email marketing system for cheaper than this. Then you'll be stuck with it because it costs too much to switch.

Cons

Literally everything else. The software is buggy, support is in India, and any suggestions for improvements fall on deaf ears.

 
 

Ray from LockedOn.com
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Clunky and difficult software. (you've been warned)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been an Infusionsoft user for more than 5 years. I would have thought the IS dev team would have produced a better product by now. So many bugs and so frustrating. We have invest heavily and are now held ransom to an inferior product.

Pros

All the features you need in a CRM and then some but SOOOOOO difficult to drive. Emails (when you can get them out) look great

Cons

Unless you're a borderline coder or developer, you will not be able to drive Infusionsoft without professional help which gets very very expensive and kinda defeats the purpose.
Lots of bugs and glitches. Can't put links into my emails without jumping thru hoops... YES I strip out all the formatting and only use Chrome but it continues to cause problems.
I schedule emails for 10pm only to find they go out at 10am!
ALL of our contacts have been hard one using lead funnels and other legitimate harvesting methods but Infusionsoft emails still rate very highly in spam filters.

 
 

Michael from Dynamic Strength & Performance
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

A steep learning curve with a big-time ROI

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love Infusionsoft and there's little chance that I'll stop using it as a CRM or for support with our marketing automation!

Pros

I love that the software can be used to complement and support a huge variety of operations in my business from fulfillment service reminders to tracking a contacts history with our company.

Cons

The learning curve is steep. I'm well versed in tinkering with software but getting Infusionsoft to work the way that I want it to in my business was a struggle and ultimately required me to seek outside help.

 
 

Ricardo from Kengi Negocios Digitais
Specialty: Education
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Absolute awesome and complete!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really recommend Infusionsoft.

Pros

You have total control of everything. Great contact's and tag's management. Building campaigns is super easy.

Cons

Starting price I think is a little bit high and you'll need some training at the beginning. But it worths.

 
 

Nick from YES - Youth Empowered for Success Inc.
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Time saving & extremely versatile

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Infusionsoft has an incredible potential with its customizable platform. There is almost no limit to what you can do. Infusionsoft works with many different services which can do wonders for your marketing and keeping track of your database.

Cons

With how customizable infusionsoft is, it can be a little bit difficult to figure out everything that it can do. Luckily their customer support through their online chat is very helpful and has solved every minute detail that I've been working on.

 
 

Tom from Solaray
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Infusionsoft is packed full of features and is constantly improving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great automation and email builder.
New features are released every month and they take feedback very seriously.
There are some fantastic plugins that can do all types of things.
You can link to thousands of other apps using the API.

Cons

Infusionsoft quoting and e-commerce aren't as good as need. We have run out of custom fields, which is annoying. We only get 100.

 
 

Durva from Breathe Trading PTY
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

I think Infusion Soft has been one of the best decisions I have made for my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the support they provide along the way.

Pros

The fact that it automates everything in the business and the entire business process saves me alot of time and money in hiring marketing teams etc.

Cons

It is complicated like a piece of software but the support makes it easy.

 
 

Andre from Regenexx
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

The Key to being everywhere at once!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Of the many platforms we use in our business, Infusionsoft is my tool of choice. It has so much to offer, I have almost all of my reporting in this app and recommend business I work with use this as well. Great app and I am loving it more the more I learn! thanks IS team, for making a great app!

Pros

Infusionsoft has all the features and functions to make it do anything you want. I worked with an Infusionsoft rep to customize our app and there was not one thing that they couldn't build for us! Reporting is as good as your people and processes, but it works well once you know what you want. The steps and time you save by using automation is great. The level of sophistication you can put into this automation is awesome!

Cons

Contacts are contacts and Opportunities are Opportunities - there are things you can't see in one report versus another depending on this. Also, I would love to see a robust email platform. My team uses email a lot. A solution within the app would be so much better than looking around for something stand alone.

 
 

Alan from PPC Fitness
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Game changer and huge time saver

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It can consistently and accurately do the same function as hiring a few employees. I couldn't imagine life without it now that I have it integrated into my business.

Cons

If you don't learn the "right" way to do thing you can create a mess of things fairly easy. I also feel like the onboarding consultation is not needed because your consultant is essentially trying to sell you a service rather than helping you get started.

 
 

Kai M from Brooklyn Music Factory
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

It's changed everything!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Segmenting information based off of what they're actually interested in has been a game changer and has transformed the workflow of all of our departments!

Cons

There's no manual for this stuff which can be frustrating!

 
 

Tyrone from Brewington Associates
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

An Indispensable Business Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep offering deals for discount prices to access software. Thanks.

Pros

The software is flexible and robust. There is plenty of online help and chat support is great. The software is indispensable in regards to tracking your email marketing.

Cons

While it's true this is another software program to learn, it's worth the effort. Some of the functions of building an email campaign may not always be intuitive but, there is enough help available to accomplish just about everything that you want to do via an email campaign.

 
 

Tina from QT Business Solutions
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

I love infusionsoft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and ALL INCLUSIVE. I like the fact that I can integrate other applications so that I am able to have pretty landing pages. I also like that I am able to create my funnels in flow-chart form.

Cons

It is a bit pricey for a small business. Also, they use to let you have a 30 day since you pay a month in advance, now they only allow 15 days and they automatically disable your account.

 
 

Doug from MyMusicExpert.com
Specialty: Education
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

It's like having your own army of "Minions"!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a musician marketing my own online music courses, I'm not a trained business person. Infusionsoft's guidance into how to package, market, and promote my services has been invaluable. I have learned a lot from the free materials that they continue to offer to make sure that their clients succeed in business!

Pros

As a solo-entrepreneur, Infusionsoft offers all the automation features I need for interoffice repetitive work, marketing/promotion, eCommerce, and customer tracking. It never misses a day. It never sleeps. It's always working. Customer service is always there and ready to answer the phone. That's huge for me.

Cons

Price could be lower. Hidden Features you never knew were there.

 
 

Harry from Claremont Inn & Winery
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

A Boutique Hotel & Winery could not have had the phenomenal growth if it were not for Infusion Soft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product

Pros

I like the Automation/Campaigns - The email editor has gotten real good also, early on, the email editor was my most hated thing. Pretty easy now. Love it! Also, being able to dream up a product and launch it in an hour and make money immediately. That is powerful. Infusionsoft has by far the best customer support...Period. We have numerous vendors under contract with our businesses, and none of them, I repeat None of them can hold a candle to Infusionsoft from a support side

Cons

If I would have a complaint, it would be with the limitations with the shopping cart. We run multiple businesses, and we can not use the ecommerce side for multiple disciplines simultaneously. Out businesses are synergistic, so the customer database is fertile for both, however we can not have multiple shopping carts, store fronts at the same time.

 
 

John from TW Promotions, Inc.
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Infusionsoft has transformed our company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ability to create a custom experience for each and every person in your data base. The ability to automate your follow ups. The reporting features.

Cons

Sometimes lack of functionality for our particular type of products. We often provide quotes which are not the best in infusionsoft.

 
 

Tyson from Mutrux Finney, P.C.
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

It Runs My Law Firm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love the system, but the lack of storage is really a negative.

Pros

Automation. I can literally not work for a week because InfusionSoft is running everything the the office.

Cons

I don't like the limited file storage. It doesn't allow large enough files. I wish it would sync with Google Drive or some other cloud storage.

 
 
 
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ANTHON from A&G AUTO GLASS INC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Infusionsoft is one of the best purchases I have ever made

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation in email marketing, a place where I can store all my contacts, the ability to stay in front of my customers, return customers due to the fact that they don't forget about us. My time is also freed up so I am able to accomplish more in my day.

Pros

-This software is pretty easy to use for most basic applications.
-There are many options and nearly endless uses for Infusionsoft. If you can think of a way you want to use it, the support team can help you implement it.
-The automation of this software is what I love the most about it. At first, you spend a good amount of time setting everything up but once it is set up it runs pretty much all on its own. Saving you time.
The support for infusionsoft is one of the best I have ever dealt with. They go above and beyond to help you figure it out. Your success really is their success.

Cons

If you want to do some of the more details campaigns it can get a little tricky. If you are not spending a lot of time on the software you may forget how to do some things that you don't do on a regular basis. The support team is usually happy to help or get someone who can.

Source: Capterra
 

Susan from SWBmedia

September 2017

September 2017

To Infusionsoft or not to Infusionsoft. That is the question.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

While I think the dated back-end and the pricing are an issue, I will say that when dealing with a larger contact database or enterprise system, I am hard pressed to find another platform that can do all that I rely on Infusionsoft to do for my larger clients.

Pros

Infusionsoft is one of those stalwart applications that is almost synonymous with marketing automation online for serious businesses (often with a host of disclaimers... see "cons" section).

The greatest feature of Infusionsoft is the robust nature of its features, it integrates with almost everything a large enterprise would use (although these features come with a price).

If you are looking to grow an online business, and you can afford the on-going maintenance in terms of staff time and cost, Infusionsoft will offer you plenty with room to grow.

Cons

Sadly, Infusionsoft has been around for so long that I believe the back-end, administrative user experience suffers. A quick Google search of the application will return many negative and less than stellar reviews. One could surmise that any big brand is likely to have many detractors (and this is true), however, most are balanced out by equally glowing reviews. Infusionsoft sits on the fence. This is unfortunate, because I believe that Infusionsoft could be very useful to many growing online, eCommerce businesses and membership associations. However, the owner will need deeper pocket than he or she is likely to have starting out, and migration with a mid to large size database is no picnic.

I'm hopeful that Infusionsoft will work toward meeting the needs of a modern, point and click audience.

Source: Capterra
 

Clayton from Wellspring Iron

September 2017

September 2017

Good solution for email marketing and automated marketing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Infusionsoft is powerful at its core. It has email marketing and automation, e-commerce, CRM, and so much more.

Cons

It's pricey nowadays and is very complex. Half the time your basic user needs training and has to pay consultants to really utilize it properly.

Source: Capterra
 

Zach from Digital Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Intuitive. Cost Effective. Easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to automate nurture campaigns and stay in contact with customers and prospects.

Pros

Ease of use. Tailored to the size of our company. Easy to set up drip campaigns. Ability to customize messaging to prospects.

Cons

If my company grows - I likely need a new solution. Pricing structure changes depending on number of seats available / needed.

Source: Capterra
 

Gary from Colorado Theological Seminary
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Been using Infusionsoft for over six years. Great CRM, Automation and eCommerce. Support great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The automation sends out nurturing emails as often as you like. Integration between eCommerce, marketing and CRM. Many lead forms and lots of storage. New upgrades and add-on developed all the time. It has a great Market Place with many experts and apps.

Pros

It can do it all reasonably. It has saved me from having to hire more administration assistants. Integrated shopping cart and checkout. They even have their own merchant account.

Cons

Takes a while to learn, although once you get into it, it all makes sense. You will need to pay for upfront training - but well worth it.

Source: Capterra
 

Colleen from Electronic Money Company
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Once you study some basics it is easier to use, but there are plenty of tricks to learn too.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Enjoy seeing entrepreneurs realize how beneficial a functioning campaign can be. It's the feeling you get when you've solved a puzzle. You feel you are accomplishing your marketing goals.

Pros

Automation it brings entrepreneurs saving them time and money. Realizing the internal time it can save office and sales managers. Easy to stay in quick contact with new leads. Like the flexibility of the timers and all the functions in campaign builder.

Cons

When something doesn't work right, trying to figure out what is causing that. And also understanding some of the reporting.

Source: Capterra
 

mark from Summit Virtual Assistant

July 2017

July 2017

Great Marketing Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that you can do everything from Email marketing, selling of products, webinars. I also love the fact that you can do tracking for which contacts have opened emails so that you can push the next email out even better, if the open rate is low, such as gmail or other providers spam folders.

Cons

Confusing to learn if first starting out. But once you get the hang of it it seems very easy to utilize and be able to work with.

Source: Capterra
 

Claudia from Claudia Sheridan

July 2017

July 2017

New user to Infusionsoft and I'm loving it so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that everything is in one place. I also like how visual it is. I can literally see where my subscribers are within the funnels.

Cons

I'm not a big fan of having to publish everything twice, but I understand the reason behind it. With regards to this survey, I'm not sure why I'm required to place 100 characters, when 95 suffice.

Source: Capterra
 

Jan from Udlock Virtual
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

As a Infusionsoft Virtual Assistant, I love the value it brings to my client's business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been a Infusionsoft Virtual Assistant for 5 years. I'm the implementor of the marketing strategies for my clients. I also love that there are so many facets to the system that it's never boring.

Pros

I love that it's an all-around software package. You can send out emails (broadcasts), set up campaigns (numerous emails), tag your potential contacts to segregate your lists, use simple opt ins, and sell products online. You can have evergreen campaigns that work 24 hours for you. The ecommerce section is flexible. I love, love, love phone support...AND I also like there are private and non-private FB groups to provide support and valuable information about the software.

Cons

Initially it's overwhelming to people because there are so many features to the software. The learning curve is steep but then you can create a fully automated system to promote your business. There are some quirks with the campaigns but you can learn about them. I do think business owners need to look at the cost of the system and determine if they'll use it effectively.

Source: Capterra
 

Brett from CrewTracks
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Infusionsoft is the bomb

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Save time, follow up with all leads, stay organized.

Pros

I love that Infusionsoft puts so many things into one product: CRM, eCommerce, billing, marketing automation, etc. I LOVE building an automated machine and then just letting it do its thing. Currently we have five marketing channels running, and they all feed leads into Infusionsoft with lead source tracking, sales rep assignment, and automated follow up. It's awesome.

Cons

New features are sometimes rolled out too soon, a bit buggy, and even after being improved, they're often not perfected.

Source: Capterra
 

Reyna from Home Makeover AZ
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Infusionsoft is a super product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Infusionsoft is our sales pipeline. I love the tracking of our opportunities with the access to forecast our high and low potential month by month. It's also wonderful to understand where the weakest points are for conversion. It helps fix links in the funnel easily.

Pros

Infusionsoft can do EVERYTHING - it can be coded any way you want it to be. It has so many time saving features if you know how to set them up. It honestly makes life so much easier.

Cons

The interface is not as intuitive. It takes time in the software to learn it. Generally you have to hire an expert to set it up for you. After that, it just runs on its own.

Source: Capterra
 

Ludwig

July 2017

July 2017

starting with ebusiness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i started making ebusiness with infusionsoft -
it is hard to start - but after some time it make a good work
there are a lot of disciption, and ready to use exambles.
i startet and worked 3 years -

Pros

infusionsoft have a lot off tools for making good crm + emarketing
campagne manager is a very strong app
sort on persons is very good
support is fast

Cons

it is impossible to change the standard fields on the desktop. there are a lot of fields i never use - and ther are customer fields i used which are at the last page of the desktop

there are not possibility to change something to german - like "day of the week" - its ever in english - i cant use this in a german email....

Advice to Others

infusionsoft is a very strong programm with a lot of different people and exambles - where you can learn from them

Source: GetApp
 

ian from bookstore
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

excellent and reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

builds super close relationships with my customers and that is the most important thing for our business

Pros

easy to use once you have learnt the system and does tons of stuff to interact with our customer list...also the segmenting part of tagging is amazing

Cons

takes time!!! to learn the system and then once you have learnt it you have to train others up on the system which is the most important part to build a team up of success infusionites to drive the business forward

Source: Capterra
 

Marla from Killerspots
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I'm still learning but it'll be a great asset for our clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It will give my co-workers and myself more time to focus on other creative tasks because of the automation the software allows us to do.

Pros

I love how easy it is to create email campaigns. They're easy to map out and having the visual aspect is great. It cuts out having to map them out by hand first.

Source: Capterra
 

Max from Listen To Your Gut
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I have a great overall experience. Most things are very clearly laid out and easy to understand.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Super easy-to-learn automation

Pros

The visual layout is very clean and simple to use for even basic users. It makes it very easy to get into, but difficult to master.

Cons

I wish there was an option to show the entire view of the campaign builder, including sequences, in one view. Also, I know the old legacy stuff is outdated, but for older accounts, it would be nice to have an easier view of how some of the legacy stuff is tied together.

Source: Capterra
 

Frank from Legendary Football Grounds
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Good but a bit daunting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

AWESOME segmentation for emails!

Pros

The campaign builder is great once you figure it out. If you can harness the power of the campaign builder, you will be able to segment your list more effectively than with any other service I've seen out there. I especially like the decision diamonds where I can split people into different sections and dramatically increase the relevance factor on any emails that I send.

Cons

I feel like I'm paying for a landline/internet/TV/wireless bundle from the cable company. There are various things that I don't need but I keep paying the monthly fee because the campaign builder is a game changer. I wish they would offer some of this stuff a la carte.

Source: Capterra
 

Kenneth from IMIX Nutrition
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Fantastic piece of software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing organization of customers information.

Pros

Infusionsoft allows me to quickly respond to customer inquiries in a meaningful way. The information that is available at my fingertips for each contact is quite extensive and the tagging feature allows my company to track as much or as little of our user activity as we like.

Cons

The affiliate and shopping cart features aren't great. I also wish that the product purchase actions were in the same section as product creation as it's a little annoying to go back and forth.

Source: Capterra
 

Doug from Solutions Properties, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Expansive software that will do everything you need, but may be more than you need for the price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Once it is set up, it is sesy to track leads and customers and their exposures

Pros

This software is setting the standard for Internet marketers. It allows you set up easy or complex follow up marketing messages and is very robust. There techinical support is rather good, but I can give them a five star because many times they would put the project back on us.

Cons

The learning curve can be quite intense even if you have dabbled in this type of software before. I think it is expensive unless you really use a lot of its features, which are plentiful.

Source: Capterra
 

Chett from Landvoice

June 2017

June 2017

Infusionsoft allows us to do things that no other all-in-one CRM/Marketing/Billing software can.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it allows us to automate our marketing and internal processes with a user interface that doesn't required coding to customize.

Cons

The reporting, specifically marketing ROI and billing reports leaves a lot to be desired. It can be really difficult to get the information we need without having to use 3rd party software or developers.

Source: Capterra
 


June 2017

June 2017

They cannot support foreign scripts but sold it to us anyway.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Automated email software is great for long tail sales
Infusion soft is very sophisticated
Once you set it up you could leave it running for years

Cons

Expensive
Difficult
Poor customer service who just refused to even consider scheduling some future developments (for language scripts! Why exclude your B2C applications?)
Really complicated interface inside

Source: GetApp
 
 
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