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Overall customer rating: Customer rating:

 (34)

 (35)

Recommended by: Recommended by:

94% of users

83% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Email transparency, Google Mail/Apps integration, easy project management, great data structure ... and a very non-invasive interface have had an incredible impact on our business. The constant updates and new features have further improved our capabilities over time.”

- Luke Freiler, Centercode

“Nimble brings it all together. You can manage your contacts, get social media integration from the major platforms and customize your networking and direct contact strategies into your own workflow. It's easy to use, intuitive and highly customizable.”

- Greg Yates, Greg Yates Consulting

Most negative review: Most negative review:

“The support model is terrible. ... The reporting element of this platform is dire. It’s very difficult to get meaningful information, even on simple things like the value and weighting of your future pipeline. … Furthermore, the integration to email only seems to work on Google Calendar or the very latest Exchange 2013.”

- Will Barnett, Shapecast

“It bugs me that you can't see any of your contacts' mailing addresses in the mobile app. I also want a more robust CRM system, with better pipeline capabilities for our company and for clients who are sales reps.”

- Lori Richardson, Score More Sales, LLC

Pricing:

How it's priced: How it's priced:

Cloud deployment: Monthly or annual subscription fee for each user login; discounts for annual subscribers. Free edition with limited applications also available.

Cloud-based: Monthly subscription fee for each user login.

Contract term: Contract term:

Subscription renewed monthly or annually.

Cloud deployment: No contract required.

Upfront costs: Upfront costs:

Additional fees for optional training services provided through partner. If you purchase at least three licenses, users have access to the customer success team, which offers phone-based onboarding sessions at no additional costs.

None, beyond annual or monthly subscription fees.

Recurring costs: Recurring costs:

None, beyond subscription fees.

Fees apply for additional storage and contacts.

What does it cost?: What does it cost?:

Applications:

Marketing automation: Marketing automation:

Sales automation: Sales automation:

Customer service/support: Customer service/support:

Call center: Call center:

Channel management: Channel management:

Social CRM: Social CRM:

Web self service: Web self service:

Lead opportunity management: Lead opportunity management:

Ease of Use:

Overall customer rating: Customer rating:

 (34)

 (35)

Most positive review: Most positive review:

“It makes my transaction management seamless. The ability to manage my notes, contacts and each project with an Activity Set keeps my ‘i's’ dotted and ‘t's’ crossed.”

- Andrew Sutton, Keller Williams Realty

“It’s very intuitive. The UX has been well thought-out. Buttons/commands/etc. are usually right where I’d expect them to be, or easy to identify, at least.”

- Cody Beck, Enstitute

Most negative review: Most negative review:

“Setup is little confusing, as [it] is with most CRM solutions. Insightly [user interface] is a little stark and not as engaging as other platforms.”

- Patrick Pined, Tisano, LLC

“Mostly quite good, and it’s very avant garde, but searching does not always [make it] easy to get what one is looking for. Data integrity is questionable. Sometimes, I am quite certain I have lost data.”

- Martin Kossman, Schedule101

Support:

Overall customer rating: Customer rating:

 (34)

 (35)

Most positive review: Most positive review:

“Wonderful customer support; always reach a live human [who is] knowledgeable about the product, ... can solve issues and help us tailor the tools to meet our needs.”

- Patrick Pined, Tisano, LLC

“They have done an excellent job. Very responsive, and they provide complete, useful answers to inquiries. One of the best things about the product is the quality of the support team.”

- Hugh Heinsohn, Hughcan.com LLC

Most negative review: Most negative review:

“Support is via email only—you need to manage your expectations about response time.”

- Tom Cooper, Bright Hill Group, LLC

“It would be great to have better access to a rep.”

- Katie Gage, Enstitute

Phone support: Phone support:

Not offered.

Not offered.

Online case submission: Online case submission:

Included in subscription fee.

Included in subscription fee.

Online support options: Online support options:

Help website and knowledge base, including instructional videos and webinars, included with subscription fee.

Access to a help website, knowledge base and online community included in subscription fee. Additional support (through partner) can be purchased.

Training: Training:

“Getting Started” online catalogue and other training resources included in subscription fee. Additional training through partner can be purchased.

“Getting Started” online catalogue and other training resources included in subscription fee. Additional training through partner can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.