InStream Software


 

InStream is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses to help them connect with an audience and build long-term relationships. The solution provides tools to manage business contacts and monitor client interactions.

With InStream's real-time notification system, customer service agents can configure alerts and notifications for activities and ensure timely service of customer queries. Users can track incoming and outgoing phone calls and email communications with InStream communication tracker and ensure proper follow-ups for every action.

InStream is able to integrate with multiple mailboxes including Gmail, Hotmail, Outlook and other email service providers for sharing contact details. The solution also allows users to post campaign-specific details on multiple social media platforms and reach potential customers. InStream is capable of analyzing existing client interaction history and providing valuable insights about client behavior, preferred communication channels and key trends of a campaign.

 

InStream - Capture client information from social media
 
  • InStream - Capture client information from social media
    Capture client information from social media
  • InStream - Settings for alerts and notifications
    Settings for alerts and notifications
  • InStream - Create followups
    Create followups
  • InStream - Hints and business insights
    Hints and business insights
  • InStream - Monitor communications
    Monitor communications
  • InStream - Sharing within teams
    Sharing within teams
Supported Operating System(s):
Web browser (OS agnostic)

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