InStream Software


 

InStream is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses to help them connect with an audience and build long-term relationships. The solution provides tools to manage business contacts and monitor client interactions.

With InStream's real-time notification system, customer service agents can configure alerts and notifications for activities and ensure timely service of customer queries. Users can track incoming and outgoing phone calls and email communications with InStream communication tracker and ensure proper follow-ups for every action.

InStream is able to integrate with multiple mailboxes including Gmail, Hotmail, Outlook and other email service providers for sharing contact details. The solution also allows users to post campaign-specific details on multiple social media platforms and reach potential customers. InStream is capable of analyzing existing client interaction history and providing valuable insights about client behavior, preferred communication channels and key trends of a campaign.

 

InStream - Capture client information from social media
 
  • InStream - Capture client information from social media
    Capture client information from social media
  • InStream - Settings for alerts and notifications
    Settings for alerts and notifications
  • InStream - Create followups
    Create followups
  • InStream - Hints and business insights
    Hints and business insights
  • InStream - Monitor communications
    Monitor communications
  • InStream - Sharing within teams
    Sharing within teams
Supported Operating System(s):
Web browser (OS agnostic)

32 Reviews of InStream

Showing 1-20 of 32

 

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Kirsten from career strategists, inc.

April 2017

April 2017

Great product but not for my purposes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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This is a really easy to use and set up way to track clients. The interface is well laid out. Their cap on contacts made it not worth the money as other products do not cap number of contacts and my company has over 100k contacts. it was a bit unclear where if you buy premium (which is only a few dollars higher than what we use currently) whether that would be for "unlimited" users as the price noted per user. My associate tried to find an answer to the question, but never heard back) so we simply moved forward with another company. But I would definitely recommend this for someone with less clients.

Source: Capterra
 

Tyler from Itworks Global
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Good free product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I tried the free version and it is very well done for what it costs. Great and easy to use crm that sets up contacts and follow up easily. Great product!

Pros

Ease of use

Cons

Limited users on free version

Advice to Others

Add more users to the free version

Source: Capterra
 

Jean from PHPDevelopers.net

March 2017

March 2017

A great CRM for starting out

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I'm still digging into it but I'm enjoying the experience. I need a CRM to manage my client pipeline and Instream.io is a top contender.

What I like the most is the user interface and the price is reasonable too. The help desk is good too. One thing I wish for is a clearer demonstration of how powerful this CRM is. The more I look into it, the more I discover. But I prefer to be "spoon-fed" - that's just me though! ;)

Pros

Easy to use
Nice to look at

Cons

Not enough clear demonstrations of how it can be applied.

Advice to Others

It's just best to dig in - I'm having fun getting comfortable with it.

Source: Capterra
 

Mahmoud from I-Geeky
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

I like the portal

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the posrtal very useful and easy to use, the only thing is i can't find a reviews for the websites hosting.

Source: Capterra
 

Marcin from StethoMe¿

March 2017

March 2017

Nice tool for managing connections

Ease-of-use

Functionality

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Value for Money

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We are using InStream to manage our connections and gather all information about potential customers, partners and venture capitalists. It is easy to use, easy to find and easy to share

Source: Capterra
 

Tuur from Inner Buddha

March 2017

March 2017

Great product

Ease-of-use

Functionality

Product Quality

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Value for Money

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I love to use Insight. Easy to use, great product. It can do what I desire from such a product. I would recommend it.

Source: Capterra
 

Kelly from NEXTFLY

March 2017

March 2017

InStream Review

Ease-of-use

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I would rate the overall experience with a 4 for trying out Instream. Overall the experience was user friendly and easy to follow.

Source: Capterra
 

Rachel from Spruce with Rachel
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Clean design and easy to use

Ease-of-use

Functionality

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Customer Support

Value for Money

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I researched several CRMs and needed something that I found visually appealing and that was simple/easy to use. I have been using the basic version of Instream and it was super easy to import contacts and start working on my lists and relations. I like the grid view to see what's going on with my leads at a glance. A couple of times I needed additional assistance and the support team was quick to respond, and they even set up a Google Hangout to walk me through the system to get my questions answered.

Pros

Was easy to get my info into the system

Cons

The basic version was very limited and I'm self employed and really needed something between the basic and next version up.

Advice to Others

Offer a basic version that allows a couple of different lists to be created at a minimum (for current clients, potential clients, past clients) - I think most are looking for this at a minimum.

Source: Capterra
 

Florian from perdino

March 2017

March 2017

Good Service for StartUp companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I was looking for a Tool which supports my sales processes in a easy way. As a start up, you have to take care about your budget. So InStream was the best too to make my business growth and held the costs low.

Source: Capterra
 

Felix from Disperse.io ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Good concept - needs to be refined

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I tried InStream as a potential CRM solution with the hope to find something that also allows us to manage supplier and investor relations. My impression was that while the concept seemed good, the execution seemed half-backed and not integrated enough. Especially auto email import is something I don't want to miss.

Pros

Not just crm

Cons

No auto email import

Source: Capterra
 

Richard from OnClick Studio

March 2017

March 2017

Get things done with a beautiful interface interface

Ease-of-use

Functionality

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Value for Money

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InStream presents a beautiful interface and has all the functionalities that I wanted for my recently launched web design agency. We were looking for a cheap CRM to manage our leads and opportunities. This software allowed us to do this. and more! Highly recommend

Pros

Beautiful interface.
Fast customer service.

Cons

No free mode.
Not the best price.

Source: Capterra
 

Kuba from SpeedUp VC Group

October 2016

October 2016

Best CRM to use in VC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We switched from relateIQ to Instream. It was good decision.

Source: Capterra
 

Pawe¿ from ppurol.pl
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Probably the best CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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This is what I was looking for a long time. Intuitive menu, great design and functionality This is what makes me say that is probably the best CRM on the market.

Pros

Quick and User-friendly support. All my expectations were met.

Source: Capterra
 

Nikola from ALPHA PARTNERS

June 2016

June 2016

All in one

Ease-of-use

Product Quality

Customer Support

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Support

Great software, perfect solution for business users and team work! Easy for use and very good and organized platform.

Source: Capterra
 

Dorota from Better World

May 2016

May 2016

Great, Easy to use CRM

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are an organization that has just began the first stages of our email outreach campaigns and so far Instream has been great for us to track our engagement with prospects. The system is very easy to load new contacts and then sort those contacts into targeted lists. The list feature is highly customizable in terms of the information that can be shown and data fields that can be added. Instream's customer service though is what sets it apart from other CRMs. The support team is there virtually on demand to help you. Would definitely recommend Instream to others.

Source: Capterra
 

Michael from Warbench Sp. z o.o.

May 2016

May 2016

Great new CRM for everybody

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Support

We use instream in our company to nurture relations with the most important users of our app. It is simple, intuitive and have all necessary features for our small team. I really like their great support - going extra mile to make sure the crm gives us 100%.

Source: Capterra
 

Tom from SaasGenius.com

May 2016

May 2016

Instream is an awesome app

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Instream is an awesome app that helps you to strengthen business relations not only with your frequent/ potential customers but also with people it is important for you to remain in a good contact. The biggest advantage for me is that you can create your own lists without much effort, so that the platform become personalized for your specific needs.

What do you dislike?

Hard to find something that is not working and I don¿t like itI really can feel that they really care about their customers and I won¿t be left alone whenever I will meet any problem or have any question.

What benefits have you realized?

I am saving a lot of time and I can see that my team at work have better contact now. Everyone knows what to do and they are only seeing what applies to their duties so that we are avoiding now not clear situations and unnecessary mistakes. What¿s more, seeing everything related to one person in one place helps me with constructing better offers.

Recommendations to others considering Instream

Do the good research and make clear what your needs are. There are many CRM platforms available on the internet, they are all good, but u have to know which one would be the best for you. Before finally deciding on InStream I was signing in for 4 other platforms and after a month testing different products on trial versions I knew with which one I have to stay.

Source: Capterra
 

Becky from Atlanta Entertainment Systems

May 2016

May 2016

Exceptional CRM Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I chose this CRM software based on the features it offered for free, and the paid version as well. It just offered more. Filip, one of the developers, spent quality time with me learning all the functions of this software and helping me customize it to my industry. Who does that anymore? I was very pleased, and extremely impressed with the features and thought put into InStream, and the customer service that I received. New features are constantly being added. Everyone should give this platform a try. It is perfect for keeping up with our leads.

Source: Capterra
 

Pawe¿ from fieldworker.eu

May 2016

May 2016

Nice tool, quick support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Nice tool
quick support
easy to use

Source: Capterra
 

Levente from V

May 2016

May 2016

Nice design, easy to use but still needs some important features

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
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Support

Pros: Pretty nice online CRM software, very basic but that's fine until you're looking for a place to sore and manage your contacts. Easy to use and pleasant for the eye.
Cons: I did not find any way to export the data into CSV. No backup function ether, which is essential!

Source: Capterra