Nickelled is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses. It offers content authoring, website integration and mobile learning within a suite. Its goal is to automate customer service and support so that customers can use guides to help themselves.
Nickelled allows users to design infographic-based user guides for their software products using default templates. Once users create the guides, Nickelled automatically sends them to administrators for approval, and once approved, the guides can be published directly on any page of the product website. Once the guides are uploaded, visitors to users’ websites will be able to use these guides as self-service tools.
Nickelled also features analytics tools, which allow users to track the performance of each training guide published, including number of visits, conversion rates and satisfaction scores. Training guides can be shared using links to web pages.
Nickelled offers a native mobile application, which allows salespeople to give product demos to customers using their tablets and smartphones.
Bronson from Hallr
This is such an awesome tool to use and to have we were having problems on our website with users going through the signup flow so immediately we started searching for tutorial tools and came across Nickelled and there was a free 2 week tutorial so we tried it out and it is so simple to build the tutorials we thought by the time our tutorial was up we would be able to use the full potential but nope we finished all of them within a day. The support team is so awesome with getting back to us if they aren't online and they are doing whatever they can possible to help keep me and my company satisfied! I would highly recommend using these guys for your web tutorials. Thanks again to Nickelled for all you do!!
Thomas from Hallr
I found Nickelled through a Quora blog and I have been so impressed with the product, the flow and ease of creating guides through our back office, and the customer service is literally an email or a click away from their main website. They have been incredible and I would recommend this product for a "walk through" or "tutorial" to onboard your people. We looked at products that were so expensive and so outrageous in pricing but when we looked at Nickelled, we were shocked thinking there had to be a large setup fee or something. There wasn't any setup fee, in fact the first 30 days you can use this free.. We here at Hallr LLC are impressed and grateful to the Nickelled Team!!
Penny from Hassle.com
We've worked with Fraser and the Nickelled team for the past 6+ months after receiving a recommendation to check the product out.
Having used it for a number of months, both for our provider onboarding and internal team training, it's become a core part of our toolset at Hassle HQ.
We're excited to see how the product develops and the new features that they're working on currently.
Luke from Gumtree.com
Nickelled is simple to use, needs no integration (unless you want to) and delivers value immediately. We are using it on our help site AND our twitter page. Its a great way to show users how to do things on your website. It removes the need for low level contacts which are costly to a CS operation. No issues at all and we are entering our 3 trading year with Nickelled. The team are true partners.
Marie from Urbanise.com
Great software and extremely easy to use and follow. It allows us to expand our training methods to give on the spot, interactive training for all our clients assisting them in their daily duties without trawling through reams of training materials.
Peter from Gruber Prep
I explored all the different product tour "joy-ride" applications before stumbling across Nickelled. In fact, I had been using one provider, AppCues, that could not integrate with our back-end platform and it was incredibly difficult to navigate.
I then found Nickelled and it trumped the competition in terms of design, usability and support. That's exactly what I want in a product. It was seamless to implement in our complex back-end product; it's beautifully designed and catches the eye perfectly; and the CTO, David, was a dream to work with in helping us maximize our usage of the product. We literally had skype calls in the middle of the night.
I honestly cannot recommend this product highly enough. In fact, of all the 3rd party applications we use I must say that this product is the best to use and has the most impact on our customers.
alex from livesmart
we've been using this tool for a while now. Huge time safer and very easy to update.
Kasia from Canadian Company
I was looking for a way to train our employees on how to use internal systems. I wanted something interactive (not passive like watching a video), something that didn't require coding on my part or within the system itself, something that was easy to change and modify... and available in two languages.
When I found Nickelled, all my prayers were answered. Now, instead of explaining how to do easy tasks over and over, on a one-to-one basis, I just refer my employees to an intranet page where I've posted all the guides. All the feedback has been overwhelmingly positive.
Using the software was easy, with a very short learning curve. Customer Service is outstanding - I feel like I have my own account rep. I was even trying to figure out why something wasn't working, when my rep initiated a chat with me - "hey I see something went wrong. I've fixed it for you. Try again". Really? Telling me it's fixed before I even contacted you? I wish all services were like that!!!
Thanks to Nickelled, I have more time for other priorities. I'm happy, my employees are happy and my boss is estatic!
James from PeopleGoal
We used Nickelled to create a tour of our application. The product is super easy to use and has cut down on the questions our customer service team get by ~30%. It enabled us to create a number of live examples for our customers which better explain our product, and are far more interactive than screenshots. 5 stars!