Nutshell Software


 

Nutshell is a cloud-based customer relationship management (CRM) software for small businesses. The Nutshell platform offers sales process and collaboration tools, email sync with Gmail and Outlook, reporting and more to outbound sales teams.

Nutshell is designed to be implemented in a single day and offers a range of integrations with various business tools like Google Apps, MailChimp, Olark and Zendesk. The application offers contact management and sales force automation applications with a range of email tracking, task management, note taking, pipeline management, forecasting and reporting modules, in addition to basic customer service capabilities such as ticket management.

Nutshell also offers native iPhone and Android applications with real-time synchronization across all devices, allowing sales reps to create, search and edit contact information while in the field. Reps can also use these apps to log activities and meetings using audio or video recordings.

Nutshell offers unlimited online storage and a static price model, as well as a live support staff.

 

Nutshell - Click to call
 
  • Nutshell - Click to call
    Click to call
  • Nutshell - Dashboard
    Dashboard
  • Nutshell - Pipeline
    Pipeline
  • Nutshell - Sales process
    Sales process
  • Nutshell - Mobile collaboration
    Mobile collaboration
  • Nutshell - Won leads
    Won leads
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

239 Reviews of Nutshell

 

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Software Advice Reviews (13)
More Reviews (226)

Showing 1-13 of 13

Cynthia from WCCS
Specialty: Construction
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2017

July 2017

Nutshell CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nutshell CRM has all the tools to make a business more successful. It gives sales reps the opportunity to stay well organized and maintain accurate records on each customer. A great system software every company should use.

Pros

What we like most of using Nutshell is how easy it is to use, it keeps accurate reports and helps us keep track of our overall numbers and helps us keep accurate records of our customers.

 
 

Brett from The Idea Garage
Specialty: Other services

December 2015

December 2015

No more completion issues!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

First, the staff at Nutshell have been amazing (and very patient!) Super helpful on the phone, was able to walk me through more than one process. The software is great, organized our sales pipeline and helped me with the dreaded follow up. It's really pretty intuitive.

Likes Least

The software is almost too detailed. I know that may not sound like a negative, and it's probably not, but there was a lot to it.

Recommendations

This is a great alternative to the other very expensive softwares, plus the customer service is really great!

 
 

Bruno from PrestaShop
Specialty: Software / IT

December 2015

December 2015

Simple, Efficient and Brilliant.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The Nutshell team has done an amazing job to make their CRM software easy to use. Each interface and workflow has been designed to be simple and straight to the point. Pages are loading fast and you don't need more than 30min of training to start using it (vs many hours with Salesforce).

Likes Least

Not a lot of features have been added over the past few years, a few key 3rd party integrations are also missing.

Recommendations

- Compare licensing cost
- Evaluate the learning curve cost
- Make sure Nutshell connects with your 3rd parties

 
 

Allen from The Free Lance-Star
Specialty: Media

December 2015

December 2015

Loved Nutshell! It kept us on track. Nuff said

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Amazing support! They were there whenever I needed them. Nothing better than instant chat support. Easy product to use, configure, and support from an Internal IT perspective. When we were forced away from using them, it was very easy to get all our data out.

Likes Least

Nothing at all comes to mind. They were great to work with and the product fully solved our CRM issues.

Recommendations

Just dive in! Easy to use and setup and customize. Great reporting. Great import and export capabilities. Simple and complete integration with Google Apps and Gmail.

 
 

Isabeau from The Idea Garage
Specialty: Advertising

December 2015

December 2015

We have been using it for a few months now and it is great!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The dashboard! To be able to go to one place and see everything that I have to do that day is really nice.

Likes Least

I would like a template and to do list from that template. We do a lot of print ordering and it would be nice to have an order template that shows the steps of a print order and we can just check them off as we go.

Recommendations

Get software that matches the size of your company, not necessarily your end goal.

 
 

Joel from foreUP
Specialty: Software / IT

March 2015

March 2015

Releases updates Regularly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's very easy to use. There's no fluff in your way to get through recording good notes on sale leads. There's not much training required.

Likes Least

Reporting is very weak. You will not know important KPI or deal flow info from this CRM.

Recommendations

It's a very good starter software while you are still managing a simple sales process and not an intense amount of leads. The more you get and the more reporting you need, the more difficult it becomes.

 
 

Catherine from Candidate sourcing group
Specialty: Other services

March 2015

March 2015

My nutshell review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The updates, always changing and improving. I also like how it is integrated with my email. Just the other day I had given feedback and suggestions on improving the software, then I got a email a week later and they have already added it so really like that.

Likes Least

Sometimes the system has downtime. They have temporary issues from time to time, and when they do, I can't get anything done. Usually it's very few and far in between.

Recommendations

You have to try it for yourself. This is great software for inputting and saving information for future use (e.g. lead demographics, location, etc.).

 
 

Eric from The Euclid Chemical Company
Specialty: Construction

March 2015

March 2015

Great CRM for large to small groups of users

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Nutshell has been a great fit for me in tracking all of my sales activities. This service is very easy to use and allows me to quickly retrieve key account or contact details to allow me to better service my prospects and customers. I appreciate the fact that it can be as simple or complex as you need it to be, meaning that every feature is not made into a field that you have to navigate even if you do not use them. All interaction with Nutshell staff has been very quick and efficient. They continue to roll out additional product features so you know that they are growing. The price for this service is very reasonable and I would certainly even pay more knowing the value that it has given my business.

Likes Least

Nutshell is still growing a little bit, so there are features that are still in the works for development or improvement. However, they communicate well on some of what they are working on so you know progress is being made.

Recommendations

Contact users of any CRM to ask about their experiences or read plenty of reviews to get a good idea of how it might work for you. I talked with many sales professionals that use CRM’s prior to investing my time and energy choosing and inputting all of my information, and I am glad that I did.

 
 

Clint from FuelCellsEtc
Specialty: Energy

March 2015

March 2015

Overall Nutshell is a Great Small Business CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Nutshell provides you with a fairly simple interface that even the most computer illiterate person can figure out. If you need to track leads, keep a steady contact list, or even pull a graph of your highest selling product, Nutshell truly has it all for the small business. Paying a low price is always a positive as well!

Likes Least

Once you start to grow your business (medium level) you most likely will begin to outgrow Nutshell. The ease of use counteracts with the customization allowed, meaning you have to find creative avenues to display the information you need where you need it. It also is fairly hard to add new products/manage them. It is not a recommended CRM if you have hundreds of different products. It would be really nice if they set up an auto-email function triggered by stages/dates.

Recommendations

Make sure to do the trial version of Nutshell before completely committing to it. Nutshell may not be the best fit for your particular business, especially if you have hundreds of products.

 
 

Janice from The Gabriel Institute
Specialty: Software / IT

March 2015

March 2015

Love, Love, Love Nutshell!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We needed a CRM that was extremely user-friendly, for people not familiar with complex CRMs. I love that I can say, Nutshell is so simple, even a CEO can use it. (Yes, I'm a CEO. I'm smart, I mean, I'm the architect of our software. But who has time to learn all the details of something that isn't your field?)

Likes Least

I wish I could just dictate into it. (And there's nothing I dislike about this vendor; they are responsive, even to dumb CEO questions. And I think they are all at least 40 years younger than me.)

Recommendations

Get the person on the team who hates CRM the most to be on the evaluation team. Otherwise, you will end up with the most complicated one. (That is why I tried it first.)

 
 

Patrick from Select OrthoDME Solutions
Specialty: Healthcare / Medicine

February 2015

February 2015

Nutshell CRM - based in the United States

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Based in the United States and data does not go offshore. You can add and delete users very quickly. You can control what the users have access to. New things are being added, and they are improving the site. I like the fact that emails are added automatically when you click on the address in the profile. I wish responses were added as well but you have to do that manually.

Likes Least

No one to talk to live. Everything is done over chat, and that drives me crazy. Sometimes you can not copy and paste without using the dropdown menus. I wish some content would be replicated when the new user is added to the same account. You have to key stroke everything again.

Recommendations

Test it. Get a demo. Watch the youtube videos. The price value here is really difficult to beat. Great price for the functionality. They need better training to have users take advantage of the functionality.

 
 

Prescott from 300 Below, Inc.
Specialty: Consulting

November 2014

November 2014

World's Easiest-to-Use CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Nutshell is one of the most responsive CRM vendors we have ever dealt with. They take suggestions for product improvement seriously and work to get customer feedback on their development timeline so they can create the best user experience for everyone.

Likes Least

I dislike that backups are not automated and that the API is lacking in certain areas, with the ability to quickly return queries that face modifications to custom fields.

Recommendations

Try using and training your staff on Salesforce. After you wake them up, try Nutshell. You'll notice an uptick in productivity, collaboration, and general awareness to meet quota.

 
 

Matt from Web Talent Marketing
Specialty: Advertising

October 2014

October 2014

Nutshell is our only sales CRM tool. It manages all of our leads.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ease of use best. It is not complicated to learn whatsoever and is very intuitive.

Likes Least

I wish they would come out with an Account Management (i.e. post sale) version!

Recommendations

Call me! I can rave for hours about Nutshell! I have used them all and this is the best. It does everything a small to mid-size sales organization needs without all the confusing features that are not needed.

 
 
 
Showing 1-20 of 226

Lynn from Watershed Collaborative

June 2017

June 2017

awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to use, nice interface, easily customizable. so much better than salesforce I could cry. hoooooray

Cons

i'm a nonprofit, so sometimes i feel like i'm fitting round pegs into square sales holes. but it's not so bad.

Source: Capterra
 

Trevor from Flotech Pump
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

The best CRM I have ever used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It allows me to easily keep track of everything. What sales I am working on. What customers I need to contact. And everything is conveniently located to work with ease.

In the two months of implimentation already seen a growth in sales and productivity. Including our first ever RFQ from our website.

Pros

Ease of use, backed up by powerful tools. Tracks your calls and even can be set to remind you to contact customers that you haven't talked to in a while. Favorite part is the Keep in touch. It plans my day and my call backs flawlessly.

Cons

I would like to see a visual overlay of all my customers on a map. That way when I am planning a trip I don't miss any customers that are off the main roads. Will give me a visual to help plan. Or some way to plan a road trip and Nutshell will show me all the customers I should contact on the way and plan route. Which can be transferred over to gps software like enroute.

Source: Capterra
 

Tom from Star360 feedback
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease of use visibility of tasks/activities,

Pros

ease of use, simple to navigate and watch the progress of the pipeline, integrates well with other apps (Gmail)

Cons

feature poor, the email feature cannot handle attachments, the system can create false data by allowing task/activities to be deleted, changed etc etc - it can be tricked.

Source: Capterra
 

Leah from National Coffee

June 2017

June 2017

Best customer service and user interface in any CRM.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Integration with calendars and phone app. All customer interactions are streamlined and visible to the entire team. Bcc@nutshell is the best feature.

Cons

Inability to upload existing sales data for current customers. We would love to be able to proactively stay on top of customers that maybe trailing off. Would love to see that feature added.

Source: Capterra
 

Dave from Q3 Interactive
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Lower cost alternative to other CRM programs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time and cost savings. Low cost way to manage my customer base info.

Pros

Ease of use. Searching is speedy and the interface is well thought out. There's a lot of customization available and marketing to my customers is easy with templates.

Cons

Lack of integration to pull in address data. It would be helpful to me if it could integrate with Linked IN and find and pull in address, email, phone and other data for prospective customers instead of requiring me to copy/paste or type in the data.

Source: Capterra
 

Logan from Lofton Label, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Needs some updates, but has come a long way.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lead tracking, follow ups, and activity metric.

Pros

Ease of use in terms of tracking leads, activity, and new sales numbers. Can be a great tool for scheduling and reminders.

Cons

Sub-par mobile app, constantly struggles to load things and doesn't match desktop interface at all. Hard to communicate with our system at times. That's our issue as well though.

Source: Capterra
 

Paddy from Cultureshock
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy to use database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, customer support and out of the box integration with a range of other software. Cloud based and secure.

Cons

Reporting and lack of booking confirmation from leads except through expensive integrations from Quote Roller

Source: Capterra
 

Jacob from EIS Office Solutions

June 2017

June 2017

I have enjoyed using Nutshell. It has been an easy transition to a new CRM.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the simplicity of the functionality. I am able to effectively manage my leads and keep track of what I need.

Cons

Sometimes it can improperly identify duplicate entries which can be a hassle. Sometimes the workflow for each lead can be hard follow.

Source: Capterra
 

Mark from Teamability.com and The Gabriel Institute
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

I've used CRM software on Mac, PC, & midrange IBM systems. Nutshell is at the top of the heap.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's CRM that actually is liked and used!

Pros

Easy and flexible setup; consistently clear design. Can use basic functions without tripping over the advanced ones, and can gradually add feature/function for a smooth transition from beginner to power user.

I also like the way you have color-keyed the function buttons to the main color on functional screens. A nice visual orientation cue!

Cons

I worked full-time in the design profession for 17 years, so this is a 'studied' critique:
There is a lot of market pressure for tech products to follow design trends. Unfortunately, design trends often are based on designers designing for other designers -- which tends to leave certain kinds of user needs out in the cold. One of the most common of these 'orphaned' needs is the need for contrast and clarity. Nutshell's UI gets high marks in my book for uncluttered design and common-sense functionality. But as people get older, it gradually becomes harder to distinguish low-contrast elements in a design. Contrast (and color, of course) also can be used (and is used to a degree in Nutshell) to 'lead the eye to where the action is. ' My suggestions for improving the main user screen are these:
1) Search Everything is, by definition, a key feature -- it should have a STRONG presence, instead of looking almost greyed-out.
2) Use bolder and slightly larger text throughout. To a degree, weight and size will compensate for lack of contrast -- and without cluttering the layout.

Source: Capterra
 

Linda from Lake Valley Seed
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

I like that it's robust and can keep up with me as I toggle between applications

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's easier to use than the customer database we used written in VB many moons ago.

Pros

The tags and sorting ability make it easy to slice and dice our customers for marketing campaigns. We are going to use mail chimp later this month and I'm anxious to see how that works.

Cons

I can only sort one criteria at a time i.e. New York and New Jersey cannot be filtered together.
I like one snap shot of information rather than one view at a time.

Source: Capterra
 

Natalie from SHAPE ReClaimed
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Nutshell review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have all of our info in one spot which is nice and organized! Our last CRM randomly deleted our info which was so frustrating. We have not had that issue with this.

I would still recommend because it is a really good software. our company just doesn't need all the bells and whistles that it offers. I am sure it works great for plenty other companies.

Pros

The email integration is probably the best part! Not having to copy and paste all of our emails. I also really like that my boss and I have separate profiles so it is easy to see who has done who.

Cons

iPad & mobile apps - so not user friendly! Lead and Person separation. seems like too much! Would rather have one profile that I can add as many people as I need and not all the info be separated. Also, the crazy "Follow Up" feature - you can't click all day. Have had some crazy funk with the scheduling for sure. Still shows appointments that I either edited for a different date/time or deleted! We are all about feedback and have given constant feedback, but my boss doesn't necessarily feel heard.

Source: Capterra
 

Gábor from Indivizo
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

I started to use it 6 months ago, now I've got the task to be the administrator and customize it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Design, Integrations, To Do list on the Dashboard.
I like how companies, people and leads can be connected and stored separetely at the same time.
We haven't used it properly but I plan to discover it a little bit more in the coming months, also to get our team to have some principles in the usage.

Cons

The structure of the leads is not the best. It'd be great to see my leads in different stages in a simple KANBAN structure.

Source: Capterra
 

Kevin from Leasing co.

May 2017

May 2017

Nutshell is a good basic online CRM but needs work on email setup and campaigns (needs scheduler).

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and setup for basic use. Nutshell is a good basic online CRM but needs work on email setup and campaigns (needs scheduler).

Cons

Emails - needs HTML compatible, template setup and scheduler to create a drip MK campaign. Easy to use and setup for basic use. Nutshell is a good basic online CRM but needs work on email setup and campaigns (needs scheduler).

Source: Capterra
 

Jake from Hyperion Wholesale

May 2017

May 2017

Been working with you guys for a while now and like that you are continually making improvements.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We track every single one of our customers and potential customers in this system. It is the hub of our business

Cons

I dont like that the relationship between the "Lead" and the "Business" is the way it is... I dont like that you have to make a Lead and a Business at the same time. It always seemed to me that a lead should be a lead until it turns into a customer (Business). It would make our lives easier if thats the way it was.

Source: Capterra
 

Daniel from GTX GmbH

May 2017

May 2017

Good working CRM software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Connection to Gmail via the Plugin. Inside the system.

Cons

Tasks and ToDos in the Dashboard view do not update in the list once they are updated in the task / todo

Sometimes the Gmail PlugIn does not recognize a contact so you cannot connect the mail

Source: Capterra
 

Carol from TownNews.com
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Very easy system and Customer Service is superior, but missing needed functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeping track of all of my clients.

Pros

The system is among the easiest I've ever had to use. The Customer Service is top notch. They get back to me in a timely manner and I do like the Chat box for help.

Cons

It's not as robust as other CRMs I've worked in, ex: SalesForce. Missing a lot of functionality for larger companies or teams to benefit from.

Source: Capterra
 

Dave from Q3 Interactive LLC

May 2017

May 2017

Switched from SalesForce. Has everything I need and want in an easy-to use format.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can access my data from any device on the go, at a trade show, or anywhere in addition to daily use in the Mac App or in an open browser window. It always responds fast and is well organized.

Cons

I wish it could easily harvest customer info from Linked In or other sites. I find a lot of my new potential customers on Linked In and end up doing a lot of copy/past of company and contact information. I wish there were a way to do that faster.

Source: Capterra
 

Daan from NABC

May 2017

May 2017

Great to keep a database of members

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to learn to use and easy to adjust to specific needs, great customer support.

Cons

The fact that you can't change the order or priority of contacts per company. And the fact that you can't link Nutshell easily to your website!

Source: Capterra
 

Naif from Fimmick Limited
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

it is good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to use and integrate contact and schedule to google.

have mobile version and show everything clear.

Cons

the character "&" and Chinese character can not be recognized by import file.
It would be good when I can charge the lead assignee to someone , then it can give me a options to choose change the related company, person along the lead together to the same assignee.

Source: Capterra
 

Brad from KTI Expess Courier

May 2017

May 2017

User friendly for most functionality . Great tool once I learned how to use it properly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The lead interface page and dashboard. I'm new to nutshell. I've been using it for about 5 months. I've worked with a lot of CRM software and even helped design some. I like how nutshell organizes all relevant prospect info on the lead page. I also like how the dashboard allows you to customize.

Cons

The task and activities list. It may just be that I don't know the functionality well enough yet, but the to do list, activities, etc needs work.

Source: Capterra