ONTRAPORT Software


 

ONTRAPORT provides a customer relationship management (CRM) system for small and growing businesses looking to automate marketing and sales efforts. It includes tools for email marketing, lead scoring, lead nurturing, lead generation, task management, affiliate management, event management, payments, membership site creation and management and more.

New data can be collected via a Web form builder, which can be used to create fully customized forms. Pre-created templates are also available. Once a lead is generated, ONTRAPORT routes the lead to the correct member of the sales team, leaving space for follow-up instructions and more lead-specific information. Users can also access and edit contact records from both iPhone and Android devices.

ONTRAPORT includes a customizable dashboard with a drag and drop interface, and businesses can set permission levels so users have access to the areas of the system most relevant to their roles. Finally, ONTRAPORT offers phone and email support along with concierge services for businesses that want additional assistance with set-up and implementation.

 

ONTRAPORT - Home page
 
  • ONTRAPORT - Home page
    Home page
  • ONTRAPORT - Features
    Features
  • ONTRAPORT - Support
    Support
  • ONTRAPORT - Support
    Support
  • ONTRAPORT - User community
    User community
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

30 Reviews of ONTRAPORT

Showing 1-20 of 30

 

from Freelance
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

Overall great, intuitive product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

My favorite thing about this product is its versatile functionality. I have used other, similar products in the past, but this is by far the most intuitive and user-friendly (without sacrificing productivity).

Likes Least

Sometimes it can drag/lag, and there have been a few (usually very minor) bugs.

Recommendations

If you have problems with the software, contact customer support. Every time I've had a problem they have been extremely helpful and responsive.

 

from Freelance
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

Overall great, intuitive product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

My favorite thing about this product is its versatile functionality. I have used other, similar products in the past, but this is by far the most intuitive and user-friendly (without sacrificing productivity).

Likes Least

Sometimes it can drag/lag, and there have been a few (usually very minor) bugs.

Recommendations

If you have problems with the software, contact customer support. Every time I've had a problem they have been extremely helpful and responsive.

 

from Mehler International Pty Ltd
Specialty: Healthcare / Medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

OntraPort Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Customer Tagging and if-then automation rules that allow to automate a lot of marketing processes.

Likes Least

Slow in implementing very important feature requests.

Recommendations

Depending on how complex your funnels and sequences are, take time to learn the platform into consideration.

 

from Mehler International Pty Ltd
Specialty: Healthcare / Medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

OntraPort Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Customer Tagging and if-then automation rules that allow to automate a lot of marketing processes.

Likes Least

Slow in implementing very important feature requests.

Recommendations

Depending on how complex your funnels and sequences are, take time to learn the platform into consideration.

 

from Wendy Mak
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

A highly scalable system that can do a lot

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The customer service support is outstanding. Ontraport is basically a very scalable system - if you know how to use it. Their staff are amazing at helping you with your questions and in teaching you how to use the system.

Likes Least

At present, the price. In USD it is making it quite unaffordable due to a falling AUD where I live. Also I feel the system needs to be tiered. I don't use it as much to warrant the fee per month but don't want to leave the system either.

Recommendations

Understand your business needs. You may not need something so scalable. However if you plan for growth it is the kind of system that will grow with you.

 

from Wendy Mak
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

A highly scalable system that can do a lot

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The customer service support is outstanding. Ontraport is basically a very scalable system - if you know how to use it. Their staff are amazing at helping you with your questions and in teaching you how to use the system.

Likes Least

At present, the price. In USD it is making it quite unaffordable due to a falling AUD where I live. Also I feel the system needs to be tiered. I don't use it as much to warrant the fee per month but don't want to leave the system either.

Recommendations

Understand your business needs. You may not need something so scalable. However if you plan for growth it is the kind of system that will grow with you.

 

from TGBX
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

The best in my humble opinion

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Unless you are doing ecommerce (and need a cart system), which can be a bit of a pain to set up, Ontraport can probably do everything you need - and more. I've worked as an Ontraport consultant for two years and I've seen it used with success by a ton of different markets, from Real Estate agents to Information Product sellers.

What about the company ? Most simple issues are solved with a quick chat with an agent. More complicated issues can take a few days.

Likes Least

They have had a lot of trouble a few months back (slow site, contacts disappearing...) which was a mess, but it's all sorted out now. I hope it never happens again but you never know...

Recommendations

If you try Ontraport do use the 2 hour free onboarding. It can get confusing the first time you log-in, but once you "get it", it's all very simple.

 

from TGBX
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

The best in my humble opinion

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Unless you are doing ecommerce (and need a cart system), which can be a bit of a pain to set up, Ontraport can probably do everything you need - and more. I've worked as an Ontraport consultant for two years and I've seen it used with success by a ton of different markets, from Real Estate agents to Information Product sellers.

What about the company ? Most simple issues are solved with a quick chat with an agent. More complicated issues can take a few days.

Likes Least

They have had a lot of trouble a few months back (slow site, contacts disappearing...) which was a mess, but it's all sorted out now. I hope it never happens again but you never know...

Recommendations

If you try Ontraport do use the 2 hour free onboarding. It can get confusing the first time you log-in, but once you "get it", it's all very simple.

 

from Alchemist Entreprenuer Ltd.
Specialty: Consulting
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Ontraport works great for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's simple to use. They're always adding and improving. And the support is awesome.

Likes Least

Still some bugs, but nothing that really gets in the way long term. And they're always working to improve and fix things.

Recommendations

Work backwards from what you need your software to be able to do. Then evaluate your options based on what you really need.

 

from Alchemist Entreprenuer Ltd.
Specialty: Consulting
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Ontraport works great for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's simple to use. They're always adding and improving. And the support is awesome.

Likes Least

Still some bugs, but nothing that really gets in the way long term. And they're always working to improve and fix things.

Recommendations

Work backwards from what you need your software to be able to do. Then evaluate your options based on what you really need.

 

from DaniMagestro.com
Specialty: Consulting
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

A growing tool for growing businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love the support that Ontraport provides to their users. They are quite receptive to feedback and listen when you tell them there is a bug. I also like the automation of course. The membership site integration with PilotPress is great. I like that their support is also better than their competitors. I've spent many weekend days in the midst of an issue with their support. They are so helpful!

Likes Least

The growing pains. Sometimes bugs pop up ( seems to be in the past but still ) and it's frustrating mid launch to have things like this come into play.

Recommendations

When testing out a software/app be sure to use ALL FUNCTIONS before coming up with your evaluation. If you don't be sure to include the pieces you have not evaluated so people know.

 

from DaniMagestro.com
Specialty: Consulting
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

A growing tool for growing businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love the support that Ontraport provides to their users. They are quite receptive to feedback and listen when you tell them there is a bug. I also like the automation of course. The membership site integration with PilotPress is great. I like that their support is also better than their competitors. I've spent many weekend days in the midst of an issue with their support. They are so helpful!

Likes Least

The growing pains. Sometimes bugs pop up ( seems to be in the past but still ) and it's frustrating mid launch to have things like this come into play.

Recommendations

When testing out a software/app be sure to use ALL FUNCTIONS before coming up with your evaluation. If you don't be sure to include the pieces you have not evaluated so people know.

 

from Freelance
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

Good software but not without flaws

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love the automation functionality, it really is what puts Ontraport above other competitors in my mind.

Likes Least

Sometimes the system can get bogged down, especially after years of use and data.

Recommendations

Come up with the most complicated email system you can in your mind, then knock it down to the bare minimum requirements. Knowing both ends of this spectrum will make it easier to build.

 

from Freelance
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

Good software but not without flaws

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love the automation functionality, it really is what puts Ontraport above other competitors in my mind.

Likes Least

Sometimes the system can get bogged down, especially after years of use and data.

Recommendations

Come up with the most complicated email system you can in your mind, then knock it down to the bare minimum requirements. Knowing both ends of this spectrum will make it easier to build.

 

from LeadsAndLeverage.com
Specialty: Other services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Excellent product, quick to respond to service issues

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Working with the product is fairly easy. The customer support has been great.

Likes Least

While the customer support is responsive. Sometimes communicating the issue is challenging. The format of the support ticket emails is also rather confusing.

Recommendations

We have used one or two of Ontraport's main competitors and the support here is much better.

 

from LeadsAndLeverage.com
Specialty: Other services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Excellent product, quick to respond to service issues

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Working with the product is fairly easy. The customer support has been great.

Likes Least

While the customer support is responsive. Sometimes communicating the issue is challenging. The format of the support ticket emails is also rather confusing.

Recommendations

We have used one or two of Ontraport's main competitors and the support here is much better.

 

from LeadsAndLeverage.com
Specialty: Other services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Ontraport is the best product purchase we've made in our business

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ontraport is easy to use, fairly intuitive and their customer support is FANTASTIC.They are very responsive, in some case, even before I've been able to submit a support request they've come to my rescue.

Likes Least

I'm really having to rack my brain here on this one. There isn't anything that I don't like, that I don't wish they did (because they are so incredibly responsive, many "wishes" have become reality, very quickly).

Recommendations

Take the time to really assess what you need and then compare those needs to what Ontraport offers. In many cases, I found out there were things I didn't know I needed that Ontraport supplies. It's been wonderful. Also, when comparing competitors, it's not apples to apples. Ontraport's major competitor charges additional monthly costs for elements that are included in Ontraports pricing. Not to mention Ontraport has the BEST customer service around (and yes, I've used their major competitor and their service is horrendous).

 

from LeadsAndLeverage.com
Specialty: Other services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Ontraport is the best product purchase we've made in our business

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ontraport is easy to use, fairly intuitive and their customer support is FANTASTIC.They are very responsive, in some case, even before I've been able to submit a support request they've come to my rescue.

Likes Least

I'm really having to rack my brain here on this one. There isn't anything that I don't like, that I don't wish they did (because they are so incredibly responsive, many "wishes" have become reality, very quickly).

Recommendations

Take the time to really assess what you need and then compare those needs to what Ontraport offers. In many cases, I found out there were things I didn't know I needed that Ontraport supplies. It's been wonderful. Also, when comparing competitors, it's not apples to apples. Ontraport's major competitor charges additional monthly costs for elements that are included in Ontraports pricing. Not to mention Ontraport has the BEST customer service around (and yes, I've used their major competitor and their service is horrendous).

 

from Zu Media
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

Very versatile and simple to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Constant fight for upgrades and work for getting a better product

Likes Least

The fact that it is easy to use, the way this guys connect with there customers

Recommendations

I am have used this product for more then 5 years, I am constantly amazed by the support and the way this guys have managed to re-invent themselves

 

from Zu Media
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

Very versatile and simple to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Constant fight for upgrades and work for getting a better product

Likes Least

The fact that it is easy to use, the way this guys connect with there customers

Recommendations

I am have used this product for more then 5 years, I am constantly amazed by the support and the way this guys have managed to re-invent themselves

 
 
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