Really Simple Systems Software


 

Really Simple Systems CRM is a straightforward, cloud-based customer relationship management (CRM) system for small and midsize organizations. Its free edition offers sales force automation (SFA), with paid editions also offering applications for marketing and customer service.

Modules for sales include contact, opportunity, activity, task and document management. Modules for marketing include email marketing, campaign management, lead capture and lead segmentation. Finally, modules for customer support include ticket management and prioritization, service level agreement (SLA) management and website integration. All modules include a range of reporting and analytics features.

With sophisticated data encryption and real-time data replication between two data centers, Real Simple Systems CRM has a 99.9 percent uptime. Its servers are located in the United Kingdom, which ensures that all customer information is protected by European Union privacy laws. Accordingly, it serves customers in verticals with stringent data security and privacy requirements, such as government agencies, law firms and financial institutions, in addition to customers from other industries.

 

Really Simple Systems - Sales home
 
  • Really Simple Systems - Sales home
    Sales home
  • Really Simple Systems - Accounts
    Accounts
  • Really Simple Systems - Sales calls
    Sales calls
  • Really Simple Systems - Marketing home
    Marketing home
  • Really Simple Systems - Marketing campaigns
    Marketing campaigns
  • Really Simple Systems - Devices
    Devices
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

28 Reviews of Really Simple Systems

Showing 1-20 of 28

 

from HomeMediaGeeks.Com
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

Really Simple is really simple. Which is really ideal!

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Value for Money

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As the owner, the manager, the sales rep, the customer service rep, in charge of returns, customer issues, I am the definition of jack of all trades. My business is just starting, but I realized it doesn't mean its not worthy of using quality software to help me save a few minutes here and a few minutes there. I was hesitant at first to go with any software because I kept saying to myself who needs management software when you are the only employee! But after getting some serial numbers mixed up with customers names one time... That was it! I needed help running my online business. I tried several different products. Started out using Team Viewer but then about fell out of my chair at the price. Used a Live Chat program for a while. But I cant always be at a desk waiting for that customer to hit the chat button. Then other CRM's were so bloated with stuff that just didn't make sense to my business. Then I spotted Really Simple Systems. The name is what got my foot in the door. I figured heck lets give it a try. So glad I did!

Pros

Has just enough information that its not redundant. I love the pay as you go approach. Instead of bogging us down with several hundred dollars worth of software we may never use, or even worse free versions that don't cover enough services to make you want to start using their products at all! I wanted a product that tells me what happened, when and how I did something, to whom and when, what the outcome was, and will then continue to bug me if I haven't done it yet.

Cons

Would like to see more third party integrations. Now days it seems like almost every app, software, smart phone, computer, tablet, printer, etc connect to each other somehow.

Advice to Others

As I tell employees, friends, family, with anything you really got to give it time to decide if you like it, love it, or truly hate it. Give it two weeks. What do you got to loose?

 
 

from GRM Consulting
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

Simple as it says

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Value for Money

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I introduced this as a start with plans to progress to a more detailed system at a later date. As a small company RSS has everything we need, we may never need to move over to another system.

Pros

easy to use

Cons

no share function on the newsletters

 
 

from Talking Newspaper Services Ltd
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

Really simple, really good. A perfect match for my small business.

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Likes Best

It really is simple, but perfect at what it does.
As a micro business owner I have to do everything from developing to sales and marketing, and I suspect like many geek-run businesses like mine, I love the first part and loathe the latter.

I'd found a few tools that do a limited number of things very well and help my business in other ways, like Trello, Toggl, gmail and so on, but I was struggling to find a CRM equivalent.
I'd tried a few SAAS cloud solutions that would have been overpriced, and I tried installing a couple of open source solutions like SuiteCRM which proved to be way over the top and bloated for my needs.

Finally I hit upon RSS CRM and we were the perfect match. The freemium model is enough to get anyone new to CRM started quickly.
It's all "pay as you go", and you can bolt features on as needed. I wanted something that tells me what, when and how I did something, to whom and when, what the outcome was, and will then nag me to do the next thing.
And, for me, RSS does all that perfectly.

I went to their first user conference earlier in 2016, and what impressed me greatly was not only how good and enthusiastic the CEO and his staff were, but also the other customers.
I'd already experienced support via both phone and email (even though I was on the free plan at the time), and it was nice to actually meet the team for real, and know that they aren't outsourced from some sweatshop in a distant place. It's a UK company with a "proper" UK phone number, although there are support offices in other countries too, to account for the timezones which is good.

Finally, they run free webinars which are also recorded in case you can't make it on the day. These are worth watching - I found I was missing several tricks and now get even more out of the system. I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle.

Likes Least

All of that said, yes, the interface does look a little tired. However, I've seen the new version which should be launched by late summer 2016 and it's really impressive.
They've rewritten it with a responsive interface which works much better than the current version on a mobile.

Because the underlying functionality won't be changing significantly, they're going to let users initially choose whether to be "early adopters" of the new interface, which is a nice touch as change sometimes scares people!

I was also very pleased to learn that a new quotation module and integration with more third-party vendors (via Zapier) is on the cards for 2017.

Recommendations

Give RSS 30 minutes and watch a couple of their webinars before you spend hours installing things on your own server.

 
 

from roma finance
Specialty: Other
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great CRM management system

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Likes Best

This is an off the shelf package which is reasonably priced and customisable. Not only that but the staff are always on hand to help with any issues.

Likes Least

could be laid out a little better on a mobile or slightly reconfigured to suit

Recommendations

try it, you wont be disappointed. if you're a new business, you will find this invaluable

 
 

from Excel Attic Solutions
Specialty: Construction
Number of employees: 1 employee Employees number: 1 employee

Nice - Simple - Quick to get going

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N/A

Likes Best

I like the fact that it's free up to a limited number rather than time. As a new start business the system has helped me keep track of my prospects and successfully turning them into customers by the time I reach 100 customers I will be able to justify the subscription.

Likes Least

I haven't found any negatives as yet but I am only a small business and not really using to the max.

Recommendations

Try it. It will only take five minutes to set up and you could be richer for it!

 
 

from The Reluctant Salesman Ltd
Specialty: Other
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

For me this is just about the perfect CRM

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Likes Best

Easy to use and simple to follow instructions. I am a sales trainer and my clients need a simple system.

Likes Least

Haven't found a negative yet. Don't know what more I can say. The product does the job without any drama

Recommendations

The easiest way to see how simple and effective this system is would be to try something else first. Once you have done that you will see how user friendly Really Simple is.

 
 

from Another Answer Ltd
Specialty: Accounting
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Get a much back as you put in

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Likes Best

I like the interface of this software; it's clean, readable and the interface is intuitive. I was able to customize the software on a basic level to suit my needs entirely.
The fact that it's an opensource (free) product, until you require extra services, makes it very appealing.
One thing I like about the vendor, in particular, is the tuition and the tutorial resources available. This creates a sense of a whole package and made me feel like I really had got something for nothing.

Likes Least

I understand that the product is in early stages, so this should be read more as a point of recommendation, but the vendor should try to enable some integrations with other software (it's suggested that this is on the horizon for RSS). This is something which is very specific to my business (accountancy), but until that stage, this is where other CRMs (even if it means paying from the start) will win the custom, including mine. Seamless workflow is almost unparalleled in this respect
On a side note, I find the colouring of the UI a little dark and depressing. The UI is easy but not very cheery (dark blue and black...)

Recommendations

Make sure you make yourself aware of the customizable features of this software - it's easy to overlook the utility of a product like this for your business without realising how extensively one can tailor it to suit their needs almost entirely.
You will get much more back from this product if you use it to it's full capacity and put lots into it, train your staff or users to use the software constantly to a strict set of guidelines and you can't fail.

 
 

from Linguistica International
Specialty: Other services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Really Simple - Anyone can use it!

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Likes Best

Really easy to use and I have used a few CRM's. Support is also really user friendly

Likes Least

I like everything about this product and vendor, its the most simple CRM I have ever used

Recommendations

If you want some really simple then this is it! You can not break it either, the support is awesome.

 
 

from Village Estates
Specialty: Other
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Simple Is the key

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Likes Best

Very easy to use system even for the less technical person. Good communication with tips

Likes Least

I have no real issue with the product or vendor. I looked for a system to meet my needs and this one more than does that

Recommendations

If I can use it - anyone can. Clear and easy to navigate through online. Great help at the end of a phone.

 
 

from Independent Banking Professionals Ltd
Specialty: Consulting
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Just what we needed

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Likes Best

The system is easy to use, it's flexible so you can adjust the headings and drop downs, we use the e-mail sync too which is hugely useful. It's the place where we go for all our client contact and management information now.

Likes Least

Tried the marketing module about a year ago, it's been updated since then but we found it a bit clunky and not significantly different to some of the cheaper alternatives, although of course, they wouldn't integrate with the client information. We would store documents in RSS too but 100Mb is not that much and at the price per month per 100Mb, our monthly cost would ramp up quite quickly.

Recommendations

We are quite sure this system is capable of doing far more than we will need of it. The bits we use are just what we need, they work well, we've never had any issues with it and when we've needed any help it's be quick and efficient. We've never even considered looking at competitor systems for the day to day management of client contact and management.

 
 

from Phast Media Limited
Specialty: Media
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great free CRM

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N/A

Likes Best

does what it says on the tin, a really simple system. Easy to use the basic version does exactly what I need it to do.

Likes Least

very little actually, once my business grows I will probably upgrade to get a few more features.

Recommendations

if you just need a basic CRM this is the best one out there in my opinion.

 
 

from Ainsworth Maguire
Specialty: Other
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

An Easy to Use CRM at a Reasonable Price

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Likes Best

As a UK based company it feels better to be dealing with a UK CRM system with a UK team behind it. The price/range of features is attractive and it is easy to use.

Likes Least

Like many other vendors the price creep by having many options that can added.

Recommendations

Use the free options to evaluate the product has the right features balanced with the cost.

 
 

from GDS Trust
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

Lovely practical system

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Likes Best

A very easy to use CRM with all the basics at your finger tips.

Likes Least

The vendor is easy to speak to and responsive to any issue raised.
The product is practical but not pretty. It desperately needs to have a designer take a fresh broom to the way it looks on screen.

Recommendations

The free version allows start ups the capacity to develop and structure their marketing systems while having the ability to expand into a fee paying system that will grow with the business.

 
 

from Completely Satisfied Ltd
Specialty: Consulting
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

One of the Best Value CRM systems I have used

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Likes Best

The system itself is easy to edit and set up exactly how I want it to be. I have been able to tailor it to my own specific Sales and Marketing plan. The system is very flexible and very easy to set up and use.

Likes Least

Some of the integration on the marketing suit could be better. For example I would like to be able to set a task up n the sales suit on the back of a marketing response easier.

Recommendations

Know what you want it to do. Understand your own Sales and Marketing process, what do you want to measure, what do you need to search ect.

Use the Free trial offers! Create a short list of potential suppliers and try before you buy, that way you know what you are getting.

 
 

from MAC Clinical Research
Specialty: Healthcare / Medicine
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Does exactly what it claims to do

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Likes Best

Value for money and pretty good support even when not subscribing to the top end version

Likes Least

Integration with MS Outlook is not as good as Salesforce - but the price is a lot less!!

Recommendations

Try the free version, allow time to play with configuration. With a bit of effort you really can get something that has 80% of the utility of Salesforce at a tenth of the price.

 
 

from GRM Consulting
Specialty: Software / IT
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Really Simple System

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Likes Best

The live chat is really helpful, when I have a quick question and don't have time to go looking through all of the information available, they always respond quickly.

Likes Least

The Marketing Module is no where near as simple and easy to pick up as the sales module and I would like to be able to save a list of regular contacts for my marketing campaigns instead of having to and find them using "if" statements.

Recommendations

Get the support team to call and walk you through the marketing module, it made a lot more sense after that

 
 

from Tim Mount Trading
Specialty: Food / Beverage
Number of employees: 1 employee Employees number: 1 employee

Really simply organises me !

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Likes Best

Its mobile paperless and well thought out.It saves me carrying around paper and I am much more organised.

Likes Least

not applicable not applicable not applicable not applicable not applicable not applicable not applicable not applicable I like all the areas that I use so this area seems to be highly non applicable.

Recommendations

Very easy to use and ,with a smartphone also mobile. I would and have recommended really simple systems to many friends.simple to use ,very flexible , well worth the monthly fee that comes straight out of my bank every month on time, without any delay.

 
 

from Select Visa Services
Specialty: Other services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Really (positive) Simple Systems review

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Likes Best

It is very easy to use, and the add ons are exceptional. The customer support is ridiculously good, I had an issue in trying to set something up, one email and boom everything I needed was there.

Likes Least

Nothing to be perfectly honest. Our whole team really like the system.

Recommendations

This product is really easy to use and set up, it offers great value for money, it's a no brainer.

 
 

from Bown Enterprises
Specialty: Other
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

The really is a Simple System!

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N/A

Likes Best

Its very easy to use, flexible to personalise, perfect for small business!

Likes Least

Its restrictive to us because of the cost for extra data, and multi users, yes its really helpful but the cost structure, if you have multiple 1000's of customers and 6 user could be high. (we have 3 users, just over 1000 customer, with all the marketing and bespoke tools etc etc £121 ex vat Per month. (still worth it as its a great system, just wish I could add all my customers on to the CRM, all 6000 plus.)

Recommendations

Just look about on line, its easy to get other options/demo's BUT non of them appear to be as easy to use as this system.

 
 

from Dains Accountants
Specialty: Accounting
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

RSS easy to navigate

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Likes Best

The software is easy to use and navigate through. I love the fact that it can be tailored to meet your specific needs as this was very important to me and one of the factors that played an important role in me choosing RSS. Functionality is great and there are a lot of extra options that are available that I can switch on and off as and when I require them.

Likes Least

The customer service/support is slow at times and this becomes very frustrating. I have scheduled in calls in the past and the client service level has been poor where on occasions I have had to chase support for help. In terms of the software it is great that you add extra features but there are some extras which I feel should be included within the standard packages.

Recommendations

Trial the free use of RSS and get a good feel for the system prior to committing. It's great to understand RSS and build on the services that you require from it. The fact that you can tailor your packages on a pay as you go method is abosolutely great and gives me the flexibility I need to meet my daily business routines.

 
 
 
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