Really Simple Systems Software


 

Really Simple Systems CRM is a cloud-based customer relationship management (CRM) system designed for small and midsize organizations. The solution comes in both free and paid editions. The free edition offers only sales force automation (SFA) tool while paid edition offers additional tools for marketing and customer service.

Really Simple Systems is a modular solution comprising of integrated modules for sales, opportunity, activity, task and document management. With the marketing module, marketers can organize and manage campaigns, send bulk emails, capture and segment leads, track opportunities and more.

Really Simple Systems claims to have 99.9 percent uptime with advanced data security measures such as data encryption and real-time data replication between two data centers. The solution generally caters to customers across the United States and the United Kingdom. Government agencies, law firms and financial institutes are some of the industry verticals served by Real Simple Systems.

 

Really Simple Systems - Dashboard
 
  • Really Simple Systems - Dashboard
    Dashboard
  • Really Simple Systems - Marketing dashboard
    Marketing dashboard
  • Really Simple Systems - Account management
    Account management
  • Really Simple Systems - Sales management
    Sales management
  • Really Simple Systems - Opportunity tracking
    Opportunity tracking
  • Really Simple Systems - Contact management
    Contact management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

137 Reviews of Really Simple Systems

 

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Software Advice Reviews (28)
More Reviews (109)

Showing 1-20 of 28

Jay from DxNow, Inc.
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Real Simple Systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We feel as though this product stood out from others evaluated with regards to its logical, intuitive and, yes, simple, structure and user interface. This version of CRM covers all of the essential tools (and not all options do): Contacts, Leads, Accounts, Opportunities Management, Tasks Tracking, Performance Reporting. Additionally, and critically important, is that it also has Marketing Campaign modules, which will allow us to leverage the leads and accounts database for e-mail and digital marketing campaigns for promotion of products, features, events, etc.

In addition to the user interface being very logical and intuitive, it also permits a fairly wide latitude for customizing the data fields for contacts, accounts, opportunities and reporting – which will be critically important for performance metrics tracking and reporting (there is an extensive menu of default reports, plus we can design our own custom versions). We can easily set up data fields to capture attributes for segment distributors, direct sales customers and market and product segments, for example. The straightforward and simple user interface should help as we add peer and support staff who will also need to adopt the use of the system – hopefully, reducing confusion and errors. Their customer support has been fairly responsive so far, even when you are at the Free Level.

 
 

Troy from HomeMediaGeeks.Com
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Really Simple is really simple. Which is really ideal!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As the owner, the manager, the sales rep, the customer service rep, in charge of returns, customer issues, I am the definition of jack of all trades. My business is just starting, but I realized it doesn't mean its not worthy of using quality software to help me save a few minutes here and a few minutes there. I was hesitant at first to go with any software because I kept saying to myself who needs management software when you are the only employee! But after getting some serial numbers mixed up with customers names one time... That was it! I needed help running my online business. I tried several different products. Started out using Team Viewer but then about fell out of my chair at the price. Used a Live Chat program for a while. But I cant always be at a desk waiting for that customer to hit the chat button. Then other CRM's were so bloated with stuff that just didn't make sense to my business. Then I spotted Really Simple Systems. The name is what got my foot in the door. I figured heck lets give it a try. So glad I did!

Pros

Has just enough information that its not redundant. I love the pay as you go approach. Instead of bogging us down with several hundred dollars worth of software we may never use, or even worse free versions that don't cover enough services to make you want to start using their products at all! I wanted a product that tells me what happened, when and how I did something, to whom and when, what the outcome was, and will then continue to bug me if I haven't done it yet.

Cons

Would like to see more third party integrations. Now days it seems like almost every app, software, smart phone, computer, tablet, printer, etc connect to each other somehow.

Advice to Others

As I tell employees, friends, family, with anything you really got to give it time to decide if you like it, love it, or truly hate it. Give it two weeks. What do you got to loose?

 
 

kathryn from GRM Consulting
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Simple as it says

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I introduced this as a start with plans to progress to a more detailed system at a later date. As a small company RSS has everything we need, we may never need to move over to another system.

Pros

easy to use

Cons

no share function on the newsletters

 
 

scott from roma finance
Specialty: Other

April 2016

April 2016

Great CRM management system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This is an off the shelf package which is reasonably priced and customisable. Not only that but the staff are always on hand to help with any issues.

Likes Least

could be laid out a little better on a mobile or slightly reconfigured to suit

Recommendations

try it, you wont be disappointed. if you're a new business, you will find this invaluable

 
 

Phil from Excel Attic Solutions
Specialty: Construction

December 2015

December 2015

Nice - Simple - Quick to get going

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like the fact that it's free up to a limited number rather than time. As a new start business the system has helped me keep track of my prospects and successfully turning them into customers by the time I reach 100 customers I will be able to justify the subscription.

Likes Least

I haven't found any negatives as yet but I am only a small business and not really using to the max.

Recommendations

Try it. It will only take five minutes to set up and you could be richer for it!

 
 

Terry from The Reluctant Salesman Ltd
Specialty: Other

December 2015

December 2015

For me this is just about the perfect CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use and simple to follow instructions. I am a sales trainer and my clients need a simple system.

Likes Least

Haven't found a negative yet. Don't know what more I can say. The product does the job without any drama

Recommendations

The easiest way to see how simple and effective this system is would be to try something else first. Once you have done that you will see how user friendly Really Simple is.

 
 

Thomas from Another Answer Ltd
Specialty: Accounting

December 2015

December 2015

Get a much back as you put in

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the interface of this software; it's clean, readable and the interface is intuitive. I was able to customize the software on a basic level to suit my needs entirely.
The fact that it's an opensource (free) product, until you require extra services, makes it very appealing.
One thing I like about the vendor, in particular, is the tuition and the tutorial resources available. This creates a sense of a whole package and made me feel like I really had got something for nothing.

Likes Least

I understand that the product is in early stages, so this should be read more as a point of recommendation, but the vendor should try to enable some integrations with other software (it's suggested that this is on the horizon for RSS). This is something which is very specific to my business (accountancy), but until that stage, this is where other CRMs (even if it means paying from the start) will win the custom, including mine. Seamless workflow is almost unparalleled in this respect
On a side note, I find the colouring of the UI a little dark and depressing. The UI is easy but not very cheery (dark blue and black...)

Recommendations

Make sure you make yourself aware of the customizable features of this software - it's easy to overlook the utility of a product like this for your business without realising how extensively one can tailor it to suit their needs almost entirely.
You will get much more back from this product if you use it to it's full capacity and put lots into it, train your staff or users to use the software constantly to a strict set of guidelines and you can't fail.

 
 

Sarah from Linguistica International
Specialty: Other services

December 2015

December 2015

Really Simple - Anyone can use it!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Really easy to use and I have used a few CRM's. Support is also really user friendly

Likes Least

I like everything about this product and vendor, its the most simple CRM I have ever used

Recommendations

If you want some really simple then this is it! You can not break it either, the support is awesome.

 
 

Murray from Village Estates
Specialty: Other

December 2015

December 2015

Simple Is the key

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very easy to use system even for the less technical person. Good communication with tips

Likes Least

I have no real issue with the product or vendor. I looked for a system to meet my needs and this one more than does that

Recommendations

If I can use it - anyone can. Clear and easy to navigate through online. Great help at the end of a phone.

 
 

Rod from Independent Banking Professionals Ltd
Specialty: Consulting

December 2015

December 2015

Just what we needed

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The system is easy to use, it's flexible so you can adjust the headings and drop downs, we use the e-mail sync too which is hugely useful. It's the place where we go for all our client contact and management information now.

Likes Least

Tried the marketing module about a year ago, it's been updated since then but we found it a bit clunky and not significantly different to some of the cheaper alternatives, although of course, they wouldn't integrate with the client information. We would store documents in RSS too but 100Mb is not that much and at the price per month per 100Mb, our monthly cost would ramp up quite quickly.

Recommendations

We are quite sure this system is capable of doing far more than we will need of it. The bits we use are just what we need, they work well, we've never had any issues with it and when we've needed any help it's be quick and efficient. We've never even considered looking at competitor systems for the day to day management of client contact and management.

 
 

Philip from Phast Media Limited
Specialty: Media

December 2015

December 2015

Great free CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

does what it says on the tin, a really simple system. Easy to use the basic version does exactly what I need it to do.

Likes Least

very little actually, once my business grows I will probably upgrade to get a few more features.

Recommendations

if you just need a basic CRM this is the best one out there in my opinion.

 
 

Adrian from Ainsworth Maguire
Specialty: Other

December 2015

December 2015

An Easy to Use CRM at a Reasonable Price

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

As a UK based company it feels better to be dealing with a UK CRM system with a UK team behind it. The price/range of features is attractive and it is easy to use.

Likes Least

Like many other vendors the price creep by having many options that can added.

Recommendations

Use the free options to evaluate the product has the right features balanced with the cost.

 
 

Nobby from GDS Trust
Specialty: Consulting

December 2015

December 2015

Lovely practical system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

A very easy to use CRM with all the basics at your finger tips.

Likes Least

The vendor is easy to speak to and responsive to any issue raised.
The product is practical but not pretty. It desperately needs to have a designer take a fresh broom to the way it looks on screen.

Recommendations

The free version allows start ups the capacity to develop and structure their marketing systems while having the ability to expand into a fee paying system that will grow with the business.

 
 

Jon from Completely Satisfied Ltd
Specialty: Consulting

December 2015

December 2015

One of the Best Value CRM systems I have used

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The system itself is easy to edit and set up exactly how I want it to be. I have been able to tailor it to my own specific Sales and Marketing plan. The system is very flexible and very easy to set up and use.

Likes Least

Some of the integration on the marketing suit could be better. For example I would like to be able to set a task up n the sales suit on the back of a marketing response easier.

Recommendations

Know what you want it to do. Understand your own Sales and Marketing process, what do you want to measure, what do you need to search ect.

Use the Free trial offers! Create a short list of potential suppliers and try before you buy, that way you know what you are getting.

 
 

John from MAC Clinical Research
Specialty: Healthcare / Medicine

December 2015

December 2015

Does exactly what it claims to do

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Value for money and pretty good support even when not subscribing to the top end version

Likes Least

Integration with MS Outlook is not as good as Salesforce - but the price is a lot less!!

Recommendations

Try the free version, allow time to play with configuration. With a bit of effort you really can get something that has 80% of the utility of Salesforce at a tenth of the price.

 
 

Kat from GRM Consulting
Specialty: Software / IT

December 2015

December 2015

Really Simple System

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The live chat is really helpful, when I have a quick question and don't have time to go looking through all of the information available, they always respond quickly.

Likes Least

The Marketing Module is no where near as simple and easy to pick up as the sales module and I would like to be able to save a list of regular contacts for my marketing campaigns instead of having to and find them using "if" statements.

Recommendations

Get the support team to call and walk you through the marketing module, it made a lot more sense after that

 
 

Tim from Tim Mount Trading
Specialty: Food / Beverage

December 2015

December 2015

Really simply organises me !

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Its mobile paperless and well thought out.It saves me carrying around paper and I am much more organised.

Likes Least

not applicable not applicable not applicable not applicable not applicable not applicable not applicable not applicable I like all the areas that I use so this area seems to be highly non applicable.

Recommendations

Very easy to use and ,with a smartphone also mobile. I would and have recommended really simple systems to many friends.simple to use ,very flexible , well worth the monthly fee that comes straight out of my bank every month on time, without any delay.

 
 

Tom from Select Visa Services
Specialty: Other services

December 2015

December 2015

Really (positive) Simple Systems review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very easy to use, and the add ons are exceptional. The customer support is ridiculously good, I had an issue in trying to set something up, one email and boom everything I needed was there.

Likes Least

Nothing to be perfectly honest. Our whole team really like the system.

Recommendations

This product is really easy to use and set up, it offers great value for money, it's a no brainer.

 
 

Philip from Bown Enterprises
Specialty: Other

November 2015

November 2015

The really is a Simple System!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Its very easy to use, flexible to personalise, perfect for small business!

Likes Least

Its restrictive to us because of the cost for extra data, and multi users, yes its really helpful but the cost structure, if you have multiple 1000's of customers and 6 user could be high. (we have 3 users, just over 1000 customer, with all the marketing and bespoke tools etc etc £121 ex vat Per month. (still worth it as its a great system, just wish I could add all my customers on to the CRM, all 6000 plus.)

Recommendations

Just look about on line, its easy to get other options/demo's BUT non of them appear to be as easy to use as this system.

 
 

Mabs from Dains Accountants
Specialty: Accounting

November 2015

November 2015

RSS easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is easy to use and navigate through. I love the fact that it can be tailored to meet your specific needs as this was very important to me and one of the factors that played an important role in me choosing RSS. Functionality is great and there are a lot of extra options that are available that I can switch on and off as and when I require them.

Likes Least

The customer service/support is slow at times and this becomes very frustrating. I have scheduled in calls in the past and the client service level has been poor where on occasions I have had to chase support for help. In terms of the software it is great that you add extra features but there are some extras which I feel should be included within the standard packages.

Recommendations

Trial the free use of RSS and get a good feel for the system prior to committing. It's great to understand RSS and build on the services that you require from it. The fact that you can tailor your packages on a pay as you go method is abosolutely great and gives me the flexibility I need to meet my daily business routines.

 
 
 
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Showing 1-20 of 109

mark from Net Media Group (NMG)
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

the marketing module never should have seen the light of day. sending an eamil should be so simple.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

accounts and contact management is great. beyond that...it is not very intuitive. in fact its very difficult and cumbersome.

Cons

marketing module. trying to integrate with emails etc. I was told the marketing module is being rebuild to be more simple. it should never have been released.

Source: Capterra
 

Mark from LimeBPO
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Speed of deployment and the ease of modification and use make this a winner for SME's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

super fast deployment of sales and marketing function. Ease of use, ease of modification.

Pros

perfect for CRM basics of sales & marketing, deployment and customisation is so end user friendly, I have not found anything to come close. You don't need any skills, it's built in such an easy to use way. You can import and export your data without any issues.

Most people tend to over-buy on the technology, fail to deploy the basics and end up with a useless CRM. Really Simple Systems does all the basics so very well and unlike other CRM's where you buy then need to purchase further apps and add-ons just to make it do what you wanted in the first place, this just does it.

The support from the team is always very quick and they will jump on a call also if you need it.

If you want a cost effective tool that really work great for sales and marketing where anyone can use it with little to no experience or expertise, this is your product for sure.

Forget the bells and whistles CRM sales people try to lure you in with.. If you want core basics to deliver, it's these guys.

Cons

If you want more than sales and marketing, if you want all those apps and add on's then look elsewhere.

Source: Capterra
 

Andrea from Aspect Scientific

January 2017

January 2017

Excellent tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using RSS for 18 months and it makes a large difference to our business. All customer information is stored and reports run for scheduling engineers workloads. The customer support is great and they are very quick to resolve issues. I love that I can move screen, items and fields around to make it the best view for all staff. very user friendly. If only we could have recurrent tasks, it would be perfect!

Source: Capterra
 

Helen from Workplace Advice Group Limited

January 2017

January 2017

Customer Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I find Really Simple Systems very easy to navigate and use. The functionality of the system is very good for what we use it for. The customer support is also very helpful when called upon and tends to respond in a timely manner.

Source: Capterra
 

Steve from Workplace Advice Group Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Directors review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really Simple Systems has grown with our business in an extremely cost effective and easy to manage basis

Pros

Ease of use and ability to expand with the growth of the business

Cons

At times it can be a little 'lumpy' as we have stretched its usage

Source: Capterra
 

Sam from Workplace Advice Group

January 2017

January 2017

Review for Really Simple Systems

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

General use is good, but we have been having a lot of small issues lately. We have had points were we could not send emails etc.

Source: Capterra
 

Sandra from Holston IT
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

SOFTWARE MADE SIMPLE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has solved our problems with trying to have all employees understand how to use it. We are able to save time when we input information.

Pros

Ease of use.

Cons

Need fewer clicks to insert info.

Source: Capterra
 

Stephen from Be a Social Merlin
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

RSS provides the best fit for my small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

RSS meets my needs perfectly without being overly complicated and also providing scalability should my company expand.

Pros

Simple to use and meets immediate needs

Cons

Can get tricky knowing the standard process to create new items within a contact

Source: Capterra
 

Ted from Napac, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Great CRM program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using this software for several months and have nothing but great things to say about it.

Source: Capterra
 

Ron from Napac Inc

December 2016

December 2016

CRM FOR CUSTOMER DEVELOPMENT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is our first experience in utilizing a program like this and I must say it is one of the more user-friendly programs we reviewed. Not only is the program itself easy to use but the customer support was even a bigger selling point. Between the support you receive and the follow-up web seminars that is offered this program is second to none.

Source: Capterra
 

Mary from Midwest Library Service
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

I have used other CRM software and RSS is all you need, it is simple but useful and to the point.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Their Customer support is the best. I send an email and they respond quickly. I thought as a UK company, getting a response to a request would be the next day at best since I'm on the west coast. Some things are easy and I say Duh, but some are complex and you get the same excellent service. It is easy to do marketing campaigns, it is easy to change fields and add drop downs. You should think things out before moving forward but know that you can change a field. The flexibility is great. And there is also online help, videos, and webinars. It is simple to use and understand.

Pros

It really is simple. Reports are easy to run. I've used other CRM's and the reporting can be very confusing. It is not over done. It is a CRM, not trying to run your inventory or production from this software. You can pick it up on your smartphone and tablet, which is helpful for on the road sales folks. Quick support answers are always helpful.

Cons

The limit of the 20 fields.

Advice to Others

Compare cost and what you actually need in a CRM and you will find this is the best product for you.

Source: Capterra
 

Marc from Fitzgerald Health Education Assoc. LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

RSS- best value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We looked at other CRM systems but chose RSS because it appeared to be a simpler, easier way to start up and expand to additional features and far less expensive. We have not been disappointed. The system is more than enough for our needs. I would recommend anyone looking to install CRM look carefully at RSS.

Advice to Others

If you can't install your CRM without outside help, it's probably too complicated to maintain. RSS was easy to install and intuitive to use. Staff able to begin to use it right from the get go.

Source: Capterra
 

JoAnne from Travel Leaders Indianapolis

December 2016

December 2016

Serves the purpose!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We did not want a super complicated CRM we wanted it to be cost effective. This is very simple and allows us to keep track of our prospects.

Source: Capterra
 

David from Valley Surgical

November 2016

November 2016

The Best CRM I have used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From ease of customizing, to having a full email marketing platform built into their CRM, Really Simple Systems ("RSS") is hands-down the best CRM I have used. Any of the slight nuances that I would like to see addressed, they are already planning for in their next update. We reviewed 4 different CRMs and went with RSS primarily because of the built-in email marketing platform. Also, we have been really impressed with their customer service response time and availability especially given the fact we are in Florida and they are in the UK. Great job, RSS!

Source: Capterra
 

John from Epiphyte 3

November 2016

November 2016

Very effective, simple product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its what CRMs were originally invented for with out the un-needed bloatware associated with the bigger players.

Pros

Simplicity

Cons

There are some functionality issues that can be remedied with higher maintenance plans, so its not really a con.

Source: Capterra
 

Deborah from Sweet Paprika Designs
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Review of RSS CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I own a small business operating in a very niche market and use the CRM to track my interactions with wholesale customers. I looked at some other apps when starting out and found that most of them were overkill for my small operation. RSS is reasonably intuitive for me to use and the mailsync option has saved me a lot of time spent going back through old email chains. I don't use the reports as much as I feel I could, as I haven't yet had a chance to set them up in a customized way to be truly useful to my processes.

The one thing that I would love to be able to do is to somehow link my task list to Asana, as I track all my other business-related tasks and projects there. It would be wonderful to have them all in the same place...

Pros

It gets the job done without making things more complicated than they need to be. It's reasonably priced, and I can choose to pay for only the options that I will use.

Cons

I find the navigation is somewhat clunky, and there are more clickthroughs than seem necessary in some points. For example, it would be great to be able to mark a task complete, or add an email address to a contact without leaving the account view.

Source: Capterra
 

Brandon from Apparel Promotion

November 2016

November 2016

Does the trick

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Works very well if you need to organize a time to follow up with your customer database.
The only real problem is that inputting information and organizing tasks can be daunting.

Source: Capterra
 

Gordon from Kigtek Solutions Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Replacement for MS Business Contact Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very simple costing structure and scale-able. Easy to start with the free version to try it out and upgrade as necessary. For some users could see how the free version might be enough. The system in generally fairly intuitive to use and replaces BCM well. Have used the customer support a couple of times and they have been very quick to reply and very helpful. Encountered a couple of limitations with the reporting but by no means a show stopper. Biggest down for us is the inability to add activities/notes on an opportunity basis. This can only be done at an account level.

Pros

Easy to use. Low entry cost. Really good customer service.

Cons

Would like to be able to add notes or activities at an opportunity level.

Source: Capterra
 

Gary from All Eco Energy Limited
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

User feedback on Really Simple Systems CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Well placed and priced in the market, straightforward presentation that aid clear understanding but can report and filter very well on all areas creating superb information.

Pros

Straightforwards presentation of data

Cons

Inability to highlight previous actions for future ref.

Advice to Others

Very happy

Source: Capterra
 

Jeremy from CRS dental

November 2016

November 2016

Simply the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having worked with a number of Crm systems, I was pleasantly surprised by the ease of use. Task management simplifies the whole process ensuring nothing is overlooked

Source: Capterra
 
 
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