Reply Software


 

Reply is a cloud-based lead generation, contact management and email automation tool suitable for businesses of any size. The solution can be used for outbound and inbound sales, human resources and recruiting, business development, fundraising and more.

With Reply's finder tool, users can find company and prospect profiles and add them to their prospective list of customers. It allows users to search contacts by various parameters including role, experience, name or company. Users can also add contacts by uploading CSV files or by manual entry and then segment them or blacklist contacts as needed.

Reply’s campaign wizard allows users to define email workflows and send personalized and tailored messages. Users can check the performance of campaigns with metrics like open rate, delivery rate, reply rate, interested and not reachable.

Reply offers integration with popular customer relationship management (CRM) solutions including Salesforce, Close.io, Pipedrive and Base CRM.

 

Reply - New client followup
 
  • Reply - New client followup
    New client followup
  • Reply - Campaign activity
    Campaign activity
  • Reply - Finder
    Finder
  • Reply - Reports
    Reports
  • Reply - Contact list
    Contact list
  • Reply - Mailing from templates
    Mailing from templates
Supported Operating System(s):
Web browser (OS agnostic)

29 Reviews of Reply

 

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Software Advice Reviews (1)
More Reviews (28)

Showing 1-1 of 1

Gina from Sporting Goods
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is the best lead generation software I've used so far, it is extremely simple and quick to figure out.

Cons

Although there is a paid option, it doesn't allow much so you will likely end up paying for this service

 
 
 
Showing 1-20 of 28

Nick from Proofy

January 2017

January 2017

Good tool for startup

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support

it's good tool for startup, I recommended
Reply.io is a tool to automate one-to-many email communication, which puts email outreach on autopilot sending personalized emails and follow-ups automati¿ally, but still keeping them personal and looking 100% authentic and manually written; you can be sure that they will end up in primary Inbox folder, and not in Spam, Junk or Promotion.

Source: Capterra
 

Vincent from SchoolMouv
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

I love this tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reply app is a very good tool for B2B prospection. You will save time an energy with this tool. So don't hesitate to pay for this tool.

Source: Capterra
 

Matt from Skillz
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Great for campaigns!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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I like using Reply for simple email campaigns. It allows me to upload and import contact lists to easily set up outbound newsletters and updates.

Pros

I use it to quickly get my messages out to multiple people.

Cons

I think the free plan is great, but the next tier up seems like a pretty steep jump for more messages.

Source: Capterra
 

DJ from Aimtell
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

A Must Have Outbound Marketing Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Reply has been a critical component of our marketing outreach campaigns. It's extremely easy to use, effective and had all the features that we desired. We previously looked at several other tools and kept coming back to Reply. It's now been about 6 months since we first signed up and will continue to be customers for a very, very long time.

Pros

Easy to use and extremely effective. Their integration with custom SMTP servers and GMAIL accounts were critical for us - and it works flawlessly.

Cons

It can be a tad slow to load sometimes. But hey - that's probably because they are becoming so popular! I'd say the price is expensive but it's very competitive with other software and easily pays for itself 5x over.

Source: Capterra
 

Marisa from Project J
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Great for Following Up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

ReplyApp is a great tool for automating emails and follow ups. It's great to see the open rate of your emails as well. There are some features that require more steps than I'd like- for example pushing contacts to campaigns, rather than adding contacts on the campaign page. Customer service team is great and very helpful in understanding how to use ReplyApp.

Pros

Very easy to set up campaigns and steps, as well as preview emails before sending.

Cons

Workflow requires clicking through several parts of the site, I'd like to get everything done on the campaigns page.

Advice to Others

When adding contacts not all of them will appear if there are more than a certain amount- can't wait for ReplyApp to have an endless scroll for that instead of clicking through pages to add contacts from a large list.

Source: Capterra
 

artur from popteam.io
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Exceptional Product & Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are few startups that i've met that actually LISTENED to my feedback..and implemented it. This is one of them. Their app is essential to our growth and it has been performing incredibly well.
They've really thought it through nicely. And now with their latest major release the UX is astounding.

Pros

UX and features, and most of all Customer Support

Cons

nothing yet!

Source: Capterra
 

João from Whitesmith, Lda
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Awesome service, awesome support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

I started using Reply around 4 months ago to manage cold sales emails. It is the main tool I use not only to monitor the whole activity but also to improve our process. The statistics interface is so simple yet so rich in information, that we can easily look at it and understand the bottlenecks of our process and what we need to improve. Moreover it is very easy to use, with a very intuitive interface and a very nice flow. In the rare occasions when I was in trouble using it, the people behind live chat support didn't take more than 10 minutes to answer my questions! Customer support and client success divisions are not worried if you renew your subscription or not, they just want you to succeed, and help you do that!

Pros

Everything is awesome. I especially love their customer support and client success divisions. Great people, always willing to help when we need. Learning curve is perfect!

Cons

Some minor features are still missing, but I'm a very demanding client. For example everytime you upload contacts and some of the contacts are skipped, the app should notify why.

Advice to Others

Take the free trial and you will understand that this is a great product, the best value for money!

Source: Capterra
 

tommy from push

September 2016

September 2016

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good customer service, easy to use. Gets the job done. Product integrates with SF, and automates emails.

Source: Capterra
 

Max from Sense Asia
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Simple and user-friendly tool

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value

Initially, we planned to use Reply just for one campaign, but after two months, we recognized that current service is one of the most suitable for our needs and now several sales departments of our company use Reply every day.

Source: Capterra
 

Aleksandr from Coding Ninjas
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Amazing product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing product and great customer support. We were very hard to deal with, but they gave us great service even during the free trial

Pros

Works perfectly.

Cons

I'd like more flexibility in user targeting.

Source: Capterra
 

Axel from Thiveo
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Usefull tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Nice tool that I use every day. The team is very ready to help and they are concerned about our requests

Source: Capterra
 

Anupam from Acelerar Technologies Pvt Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2016

August 2016

The Better Email Analytics: The Better Engagement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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I have a wonderful experience with Reply. With this application, I¿m able to put my outreach on autopilot. It is an easy-to- use application, and you don¿t have to be a tech geek to use it optimally.

Pros

The best thing about Reply is its detailed analytics that enables you to exactly know what happens to your emails. It can track delivery, open, click, and reply rates.

Cons

I haven't experienced any con so far.

Source: Capterra
 

christina from scopio
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

GAME CHANGER!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am a bootstrapped startup with limited resources. I couldn't keep up or remember everyone I was reaching out to. I researched different products but this one seemed seamless. People got back right away and the support is great via a chatbox. It literally is worth a whole sales person. I tried having a sales person do this and they couldn't even follow up the way replayapp can. It saves hours, its a must for startups and communication. And, they are actively adding features, to make it easier. The pricing is on point also.

Pros

I recommend it to my startup friends, and literally go out of my way when I hear them complaining about following up and people not responding.

Advice to Others

Seriously, its a game changer!

Source: Capterra
 

Elsie from CompeteShark
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Email automation made hassle free

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Support

Replyapp makes email automation super hassle free. The features are pretty awesome and the team is always ready to reply to any queries/clarificartions that we need. It makes life so much more easier.

Source: Capterra
 

Gan from Lavoro Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Awesome email automation tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
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Value for Money
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Support

Was easy to adopt this tool and the dashboard was powerful to track and monitor campaigns. With the correct template and steps both open rate and reply rate are high.

Pros

Easy to learn and use.
Very strong dashboard and friendly user interface.
Allows replying email over dashboard

Cons

Only import excel csv .
At times page takes a while to refresh I.e cant display all imported names at one go.

Advice to Others

Test the free account before signing up advance users might want.something more sophisticated as replyapp.io is a little more rigid in customization

Source: Capterra
 

Thomas from Engineers Jobboard
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Best growth hacking tool on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

By using Reply, our start-up was able to sell $ 10,000 in 3 months time by setting up an effective Direct Mail campaign. those who believe e-mail is dead, try this tool and you will experience it by yourself. The most important factor is the quality of your e-mail database and your lead generation . Once you established a strong database of potential prospects, the Reply software let's you track individually each prospect. The tool is powerful because it allows you to send a personalized e-mail. For those who have doubts, just try the Trial version and you will be surprised.

Pros

Personalized e-mail
E-mail tracking

Source: Capterra
 

Mat from Brilliant Training
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Great for reaching our to LinkedIn contacts!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Support

I was looking for a way to leverage my extensive LinkedIn network when I found the Reply App! I exported my LinkedIn contacts and imported them into Reply (a very simple process). I now have an email drip campaign going out, that looks like a personalized email to an individual. Brilliant!

Pros

It allows me to mass send normal looking emails to my network and keep them updated about my latest research in a personal way. Best of all it's super fast to use, tracks replies, and allows me to split test various notes.

Cons

It only works with IMAP emails (not POP), so I had to upgrade my email service.

Advice to Others

It's great software if you want to mass email a list. That's all it does, and it does it very well.

Source: Capterra
 

Ratko from EnCoCreative
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Made my outreach a walk in the park!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

I came in contact with Reply as I was looking for a tool to streamline and optimise my sales outreach. We don't do mass cold mailing, rather research each lead and personalise the emails. And we personalise the follow-ups if they don't respond right away. We personalise them using a template, so we can do mail merge when we send emails (a bit more complex than usual, but it still works). The ideal tool would have the options of a simple CRM, with personalisation lines, a way to send emails and to automate follow-up emails. The reason we chose Reply, and why I'm quite happy with it, because it has all of the features I required + multi-variate testing and most importantly, a great way to do reporting (I love they have a way to qualify the leads as well based on their responses, quite good when you're analysing the results). Customer support is quite responsive and they were quite interested in discussing some probable new features, which I quite like. The pricing is a bit high for a low amount of emails, but as we focus more on qualifying the cold leads, it wasn't an issue on my end. For mass mailers on huge lists, it may be. But again, this isn't a tool for spammers, rather for those that want to do smart outreach. To put some proof in it, we had a 55% average open rate for our cold emails, and a 40% reply rate. Which is quite high for cold campaigns.

Pros

It's easy to setup, easy to use, easy to customise each email and you can get a small preview of how it looks. And the automation part is quite powerful with reporting as well as lead qualification. I liked those parts the most + you can test some variations for every email in the journey. I would say they encompassed all the features for a simple and a complicated users (the most essential, valuable ones, at least)

Cons

It's hard to organise lists, and list management is a bit strange. Pricing is high per number of contacts, although it didn't bother me as we sent it to smaller lists.

Advice to Others

Yes. This tools works perfectly if you're doing cold outreach the right way. If you're spamming lists in hopes of getting sales, this app isn't for you. The value of this app rises as you focus on quality leads and trying to reach to them. I'd definitely recommend it, especially for people who love optimising their campaigns (the data feature really is great!)

Source: Capterra
 

Matthew from chmstrategy
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Very Helpful Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Flexible pricing plans, helpful customer service staff. I found them to be better than other similar services.

Source: Capterra
 

Marc from Encore Success Group
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Best automated email product available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Replyapp.io is designed perfectly for generating reply emails that turn into qualified leads that turn into business.

Pros

The emails appear that they are sent from me personally and combined with my email copy and sequence, I'm getting 70% open rates and 45% reply emails on my best campaigns. In fact, I've intentionally made my email copy MORE sales related to reduce the reply emails to help manage the calls.

Another big pro is the email is connected directly to my IMAP email.

Cons

Could use better filtering on email list. I have a hard time segmenting list based on how the filter works.

Source: Capterra