REVE Chat Software


 

REVE Chat is a chat widget that can be added to businesses’ websites and is suitable for small to midsize companies in a variety of industries. Key features include live chat, voice calls, video chat, visitor queueing, proactive chat and analytics.

REVE Chat enables users to set proactive chat messages to appear from predetermined visitor actions. Users can save canned responses and manage chats from multiple websites within the same dashboard.

The appearance of the chat window can be customized to fit with the company’s branding. If all the customer reps are busy, customers can view the chat queue with waiting times and their position in queue. The solution enables users to track and monitor website visitors and get detailed information about their past visits, pages they have viewed, total number of chats that have been initiated and more.

REVE Chat is available for purchase on a monthly subscription basis.

 

REVE Chat - Visitor analytics
 
  • REVE Chat - Visitor analytics
    Visitor analytics
  • REVE Chat - Chat window
    Chat window
  • REVE Chat - Dashboard
    Dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

9 Reviews of REVE Chat

Showing 1-9 of 9

 

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Zoya

January 2017

January 2017

A one stop shop for your Customer Engagement Software requirement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Good software. My company has managed to resolve a number of customer queries using this software. Could help if the pricing is reduced a little bit.

Pros

Video chat
Offline form
Visitor analytics
Facebook chat integration

Cons

Free trial is only for 14 days, extending to 21 days would be preferable

Source: GetApp
 

Preeti from YNG Media
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Great tool for increased customer engagement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

We use the tool to offer online assistance to the customers. The increased engagement with the customers through this tool has helped us grow your business and number of satisfied customers. After social media channels, I found this the best way to directly engage with the potential customers and offer them personalized support.

There are many things I like about this live chat widget:
¿ Easy-to-use
¿ Customization
¿ Appropriate geo-location
¿ Quick reply
¿ Instant Chat
¿ Data capturing

Pros

Customization and ease of use

Source: Capterra
 

Ron from Fonebox Pte Ltd

October 2016

October 2016

Complete Live Chat Software for my WordPress website

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pros:
- all the features that i need in one software. live chat, visitor analytics, facebook chat, canned replies
- comes with lots of customization options for chat banner and branding
- I can also do voice and video chat with my customers instantly

Cons:
- Need a better design. It took a while for me to learn the dashboard initially
- I also needed integration with Zendesk. It is not there yet.

Source: Capterra
 

Mark from Pick And Drop Solutions

October 2016

October 2016

Superb Live Chat Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

REVE Chat dashboard is simple to understand and very user-friendly. I've used this software on my wordpress website. Their support team is very responsive and prompt. I could track the visitors in real time and on which page they are.

It is really a great tool for communicating with website visitors. Our sales has doubled after we started using this software. Thanks REVE Chat.

Source: Capterra
 

Kanchan from REVE Systems

October 2016

October 2016

User friendly interface, great way to reach out to potential clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

REVE Chat is a great tool and is best way to offer a great customer service. The UI is clean and easy to use. The tool is pleasant to use and efficient among our agents. It is very easy to implement REVE chat on website and customize it.
We are using it for support purposes and it matches our needs 100%.

Source: Capterra
 

Anurag from Optimize Marketing
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Amazing Live Chat Interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I¿ve used many live chat programs but liked REVE Chat because of various reasons:
It is easy to integrate and customize. Most important thing is that it¿s dashboard is very easy to work and understand. Even handling multiple chats at a single time is very easy. Their customer support team is also very prompt and supportive.

Pros

Proactive chat feature is really amazing, it helped me reaching out to website visitors before they leave.

Source: Capterra
 

Ankit from Ajura
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

All in One Chat assistance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

REVE Chat is a complete package of Chat assistance you would need for your business website. Best part about using their services is the ease with which you can handle chat requests at Backend. The detailed Analysis that REVE Chat offers would make it very fluent and smooth to keep track on each and every person visiting your website via Chat support.

Pros

- Easy UI
- Detailed Analysis
- Good Support
- add-on features

Cons

Not as such

Source: Capterra
 

Sparsh from Kloud Talk
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Nice Product, all the features you require

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Just the perfect features you require in a live chat tool, straight to the point. Priced wisely at 12 USD per month, Customer support is awesome and they go extra mile to help you out.

Pros

Just the perfect number of features you require for Live Chat

Cons

Auto Trigger of chat not available

Source: Capterra
 

Himanshi from REVE Systems
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp