Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

3,523 Reviews of Salesforce.com

 

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Software Advice Reviews (1,809)
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Showing 1-20 of 1,809

Gene from Nello Construction
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Not a good fit for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Will not continue using the system. Spent more time trying to configure it than using it.

Pros

The overall approach seemed good, but required extensive programming to import contacts and configure the pages

Cons

It was very difficult for us to use. Our in-house IT resources did not support a successful implementation. Hands-on customer service was essentially non-existent. User needs a high level of computer skill to utilize this product.

 
 

Nitay from Makerbot
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Great CRM out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

A convenient ability for customization. no need development expertise.
easy to deploy changes. Great customer support and many items and help you can find online

Cons

just the price is a bit high.
besides that, I would say this is a great product and company.
they have a clear roadmap and product release that help the customers achieve the most out of SFDC

 
 

Collin from Roulette Intermedium, Inc.
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Powerful Software with Unintuitive Design

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Report Generating
Box Office capabilities
Tech Support
Automated Email notifications
Integration with other platforms

Cons

Unintuitive design - Many projects that I've begun have turned out to be extremely complicated and require multiple phone calls and emails with tech support. The design requires you to have extensive training to be able to accomplish basic tasks.

 
 

Brianne from Cherney Microbiological Services LTD
Specialty: Other services
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Able to customize to your needs, allows for the addition of fields and customs reports. Able to create parent accounts

Cons

Not able to organize files and attachments into folders. Would be nice to have this feature. Allow easier automatic run of custome reports to update on a set schedule

 
 

Jim from Henry House Media
Specialty: Advertising
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

SF Basecamp solved a lot of my issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its simple to use ONCE you know what you are doing. It has everything in one place and I like the fact that they offer SF IQ as I use that constantly.

Cons

Three things:
1) You guys have to make this more affordable for the single user.
2) I need better help when I am on the phone. Half the time, they send me to the Internet to try and solve a problem. Not good.
3) When I was at SF Basecamp, Representative solved all of my issues in minutes. She understood me she made it simple. This needs to happen on the phone within minutes not hours.

 
 

Adwin from WCCT Global
Specialty: Pharmaceuticals
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great place to hold data and has simple way of creating custom reports.

 
 

Melanie from Operation Blessing International
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

An easy, customizable platform that is essential to our organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The simple and clean interface makes Salesforce extremely easy to use across the board. We have been able to tailor Salesforce to fit the specific needs of our non-profit.

Cons

Though it is encouraged to innovate and customize the platform, some updates are only available to standard objects.

 
 

Sarah from Operation Blessing
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Reliable and comprehensive database

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I have never experienced any issues with Salesforce.com, and the wide range of features is great. It's nice to have a database I can count on.

Cons

I honestly cannot think of any major problems I have ever encountered while using Salesforce.com for work.

 
 

Chris from Volusion Inc.
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Standard necessity

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I wish there were a way to add activities and tasked without having to navigate to another page or open a separate tab to do so. More in line editing on the same page would save a ton of time

Pros

I appreciate the flexibility for customizing columns for information and how I can easily search any of my accounts, contacts, reports, and opportunities.

Cons

It requires me to do a lot of tedious clicking and switching between tabs to maximize efficiency when making a lot of phone dials

 
 

Joe from LPi
Specialty: Other services
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Great product, on a roll, but will it become so big it fails

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Salesforce.com can become what Google has become to Internet, Salesforce can become that for Enterprise software. Every other ERP dies before it got this big, can SFDC succeed?

Pros

Great, stable, scalable product with growing functionality. Keeps added good new functionality. ...

Cons

WIll it become so big, it fails. Worried about the Lightening experience. Think Windows ME/XP acceptance

 
 

Katherine from Hello Soda
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

There are better, but its still good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Functions and reporting services are comprehensive, and the ability to build reports and dashboards around your own needs is great

Cons

It isn't the easiest to use, the layout and functionality can be difficult to get your head around. Other CRM systems such as Dynamics would be my preferred choice.

 
 

Elizabeth from Future US
Specialty: Media
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Salesforce Review

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Salesforce is a necessary and very useful product for Media Sales. Once you get a hang of it, it is easy to use. I don't know how you would manage accounts without it.

Cons

Takes a while to learn and find things. I think they could improve the neatness of pulling reports and campaigns.

 
 

Mathew from Caddie central
Specialty: Hospitality / Travel
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

So easy to use very simple there has never been a problem using this device

 
 

Danielle from ASI
Specialty: Insurance
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Salesforce for Marketing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I love this platform to track all things marketing. Search tool is great and The chatter feature allows a social interaction between all parts of my company.

Pros

Chatter

Cons

?

 
 

Samuel from National instruments
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Great tool for keeping track of everything

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love tagging customers and talking about them behind their back. It's the only time you can bad mouth them with good intentions

Cons

It can be hard to navigate honestly.

 
 

Kenny from Dun & Bradstreet
Specialty: Media
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Salesforce made our company better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce can be intimidating at first glance simply because it can do so much. It doesn't take that long to learn your way around as an administrator, and the user interface is really easy to customize to get the most benefit for every team in your organization who uses it. My previous employer moved to Salesforce.com and it completely changed (for the better) the way we handled customer account information, support issues, and it made it easier to collaborate on almost anything,

Cons

There are few things I would list as cons that couldn't be overcome by a savvy administrator. I only wish my company had been able to implement Salesforce.com sooner.

 
 

Lorena from TurnKey Vacation Rentals
Specialty: Property Management
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

This platform is almost not usuable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It is extremely difficult to navigate and the opposite of intuitive. However it's very customizable.

Pros

Flexibility,

Cons

Lack of navigation

 
 

Lauren from National Instruments
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2017

March 2017

Great Idea, could be easier to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I use this product daily for my sales work. I love how I can see how involved all of my coworkers are, and network with them easily by tagging them.

Cons

I wish that it was easier to navigate. I go to my leads or opportunities, and it's not clear what I need to click to get back to the main lead or opportunity page. You have to click their name - which seems like it would go to the contact, not the lead or opportunity.

 
 

SEAN from Fb
Specialty: Media
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Almost a one stop shop!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

My company uses Salesforce for nearly every business function. On the finance end, we maintain our client data, set and monitor credit usage, even mail invoices. If we didn't have pair with an outside ERP system, it would be perfect.

Pros

More uses than i can fathom.

Cons

On occasion, we have syncing issues with outside platforms, however, that could be API issues. The UI could be a bit spiffier. Bland.

 
 

Catherine from Digital River Inc.
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Great CRM product--love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used Salesforce alternatives and have had bad experiences. Salesforce is so robust it covers all of my needs and is easy to use!

Pros

Ease of use, robust capabilities, easy reporting

Cons

Implementing new features requires admin work

 
 
 
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