Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

3,388 Reviews of Salesforce.com

 

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Software Advice Reviews (1,803)
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Showing 1-20 of 1,803

Joe from LPi
Specialty: Other services
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Great product, on a roll, but will it become so big it fails

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Salesforce.com can become what Google has become to Internet, Salesforce can become that for Enterprise software. Every other ERP dies before it got this big, can SFDC succeed?

Pros

Great, stable, scalable product with growing functionality. Keeps added good new functionality. ...

Cons

WIll it become so big, it fails. Worried about the Lightening experience. Think Windows ME/XP acceptance

 
 

Katherine from Hello Soda
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

There are better, but its still good

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N/A

Pros

Functions and reporting services are comprehensive, and the ability to build reports and dashboards around your own needs is great

Cons

It isn't the easiest to use, the layout and functionality can be difficult to get your head around. Other CRM systems such as Dynamics would be my preferred choice.

 
 

Elizabeth from Future US
Specialty: Media
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Salesforce Review

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Pros

Salesforce is a necessary and very useful product for Media Sales. Once you get a hang of it, it is easy to use. I don't know how you would manage accounts without it.

Cons

Takes a while to learn and find things. I think they could improve the neatness of pulling reports and campaigns.

 
 

Mathew from Caddie central
Specialty: Hospitality / Travel
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

review

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So easy to use very simple there has never been a problem using this device

 
 

Danielle from ASI
Specialty: Insurance
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Salesforce for Marketing

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I love this platform to track all things marketing. Search tool is great and The chatter feature allows a social interaction between all parts of my company.

Pros

Chatter

Cons

?

 
 

Samuel from National instruments
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Great tool for keeping track of everything

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N/A

Pros

I love tagging customers and talking about them behind their back. It's the only time you can bad mouth them with good intentions

Cons

It can be hard to navigate honestly.

 
 

Kenny from Dun & Bradstreet
Specialty: Media
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Salesforce made our company better

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Pros

Salesforce can be intimidating at first glance simply because it can do so much. It doesn't take that long to learn your way around as an administrator, and the user interface is really easy to customize to get the most benefit for every team in your organization who uses it. My previous employer moved to Salesforce.com and it completely changed (for the better) the way we handled customer account information, support issues, and it made it easier to collaborate on almost anything,

Cons

There are few things I would list as cons that couldn't be overcome by a savvy administrator. I only wish my company had been able to implement Salesforce.com sooner.

 
 

Lorena from TurnKey Vacation Rentals
Specialty: Property Management
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

This platform is almost not usuable

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N/A

It is extremely difficult to navigate and the opposite of intuitive. However it's very customizable.

Pros

Flexibility,

Cons

Lack of navigation

 
 

Lauren from National Instruments
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2017

March 2017

Great Idea, could be easier to use

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N/A

Pros

I use this product daily for my sales work. I love how I can see how involved all of my coworkers are, and network with them easily by tagging them.

Cons

I wish that it was easier to navigate. I go to my leads or opportunities, and it's not clear what I need to click to get back to the main lead or opportunity page. You have to click their name - which seems like it would go to the contact, not the lead or opportunity.

 
 

SEAN from Fb
Specialty: Media
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Almost a one stop shop!

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My company uses Salesforce for nearly every business function. On the finance end, we maintain our client data, set and monitor credit usage, even mail invoices. If we didn't have pair with an outside ERP system, it would be perfect.

Pros

More uses than i can fathom.

Cons

On occasion, we have syncing issues with outside platforms, however, that could be API issues. The UI could be a bit spiffier. Bland.

 
 

Catherine from Digital River Inc.
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Great CRM product--love it!

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I've used Salesforce alternatives and have had bad experiences. Salesforce is so robust it covers all of my needs and is easy to use!

Pros

Ease of use, robust capabilities, easy reporting

Cons

Implementing new features requires admin work

 
 

Travis from Main Street Hub
Specialty: Media
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

If you're selling stuff, this is good.

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I used Salesforce for over a year. It's pretty much all you need for managing a sales pipeline, and a lot more I am not aware of. It is easy to learn, easy to use, and I'm not aware of any sales person who didn't become a fully functional user in the first few days.

Pros

Easy to use, covers all the bases. Tons of plugins for anything else you'd want

Cons

Can't think of any. Mobile functionality could be better. I'd have loved the ability to dial out of the app directly.

 
 

Pam from Company
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Salesforce is necessary!

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We couldn't do without this software and love the versatility. Salesforce saves the day!!!

 
 

Justin from NCC Media
Specialty: Advertising
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Great Resource to centralize leads/ sales efforts

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N/A

Really like the product and even subscribe to a personal account

Pros

Easy to use.
Intuiituve and very customizeable.
Mobile access.
I use a basic version to centralize my contacts, track progress against contacts and visualize my sales funnel

Cons

Lives in the cloud so if your web access is down, so is your access to information. Having a semi-localized solution would be ideal for day to day contacts

 
 

Pat from InvestEdge
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

It's called SalesForce, not ProgrammerForce

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As a sales person, I am not experienced in the world of programming. That is unfortunate as SF seems to have been built for programmers by programmers. It's incredible to me that a Contact cannot be converted to a Lead - especially when many people step into roles where SF has been incorrectly set up by a predecessor. I could go on and on about how this system doesn't seem to be concerned about the art of the sale - but I won't.

 
 

Amber from Miami Valley Steam Threshers Association
Specialty: Associations
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

My experience has been well, I enjoy that I can costomize the layout for my needs.

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Pros

I liked that there were a lot of different options to choose from to customize the lay out of the pages. I was surprised to that the costumer service has been so great and willing to help.

Cons

I do not like that there is no payment option for our members to pay their yearly dues. I also, feel that for the smallness of our non-profit there maybe to many options to choose from, I started to get lost, but customer service helped with that.

 
 

Daiane from Beraca
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

SalesForce Review

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I wish we could customize the program better for each different division within our company

Pros

Cloud based, making it very accessible wherever I am. Since this is a streamlined service, the customer service is great.

Cons

Very expensive. Some of the customization packages are limited. The same mainframe is being used to all the different divisions in my company, thus we can not customized it for different needs within the same organization

 
 

Karin from Luggage of Love
Specialty: Human Services
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Sales Force for Non Profit

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This is a great program to keep all our information in one place with easy access for all our board members.
We are new to the software but look forward to learning all the ways it can help us stay organized.

 
 

Edward from Rosetta Stone
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Salesforce.com

Ease-of-use

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I use Salesforce.com frequently for reporting functionality and, in the past, for customer support. I've found it to be a flexible platform for which I'm successfully able to do my daily work. Due to the power of its reporting tools and the ease of use for customer support, I think it's a vigorous tool that allows users to both enter and export data relatively easily.

Pros

I like the reporting functionality; I find it versatile for my needs.

Cons

I wish there were more options regarding combining report types without needing to join them outside of Salesforce That said, that could have more to do with how my organization uses Salesforce and less to do with the platform itself.

 
 

Jennifer from DMG Federal
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

One-stop-shop

Ease-of-use

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Salesforce.com is an excellent CRM solution as it includes all basic requirements for a CRM system but also plugs-in to other portals and products seamlessly to help make Opportunity and Customer tracking easier. We really only use about 60% of the included capabilities in the Product suite, but to get access to plug-ins pays the premium price. There are also several add-ons available to augment needed capabilities the tool does not offer so you have flexibility there. Overall happy with our purchase and continue renewing year after year.

 
 
 
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