Salesforce.com CRM Software


 

The Salesforce cloud is a leader in on-demand customer relationship management. The system offers a broad suite of CRM applications for small, mid-market and enterprise organizations, with a focus on sales and support.

Salesforce offers vertical solutions for the wealth management and financial services segments only, but its partner network (AppExchange) offers a wide variety of other industry-specific solutions. The applications are built on the Force.com platform, a modern architecture that provides increased flexibility and scalability for organizations of any size.

The Salesforce app has capabilities in sales management (its heritage), marketing automation, partner relationship management and customer service. These help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce’s social media application, Chatter, allows for social networking and collaboration across the organization. For very specialized industries and organizations, the Force.com platform enables custom application development. Developers can gain access to the application development environment and access the tools and resources they need to design, create and deploy a custom app for their organization.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both places to reduce double entry. Because these capabilities are delivered via the cloud, this happens whether the email or task is completed in the office, home or during the morning commute.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a complete technology stack that covers database and security as well as workflow and user interface. Because all applications are deployed in the “cloud,” they can be designed, built, tested and deployed without the added expense of purchasing hardware and IT support.

Salesforce for small business allows users to manage an unlimited number of contacts, track sales deals, manage tasks and events, harvest Web leads and track performance with reporting. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, advanced API integrations and more.

 

Salesforce.com - Sales cloud CRM
 
  • Salesforce.com - Sales cloud CRM
    Sales cloud CRM
  • Salesforce.com - Accounts and contacts
    Accounts and contacts
  • Salesforce.com - Email integration
    Email integration
  • Salesforce.com - Analytics and reporting
    Analytics and reporting
  • Salesforce.com - Case management
    Case management
  • Salesforce.com - Collaboration
    Collaboration
Supported Operating System(s):
Web browser (OS agnostic), Mac OS

1226 Reviews of Salesforce.com

Showing 1-20 of 1226

 

from Enzigma Software Pvt.Ltd.
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Salesforce Admin

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Process Builder, Most of the things are configurable so we don't need to code too much.

Likes Least

Salesforce Govern Limits. Also there is no way in which we can increase the Govern on special request from the end users.

Recommendations

Choose one that is easy to understand and learn the technology.

 

from Mansa Systems
Specialty: Software / IT
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Salesforce Product review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easy to use and understand. Sales and service functionality provided by salesforce is awesome.

Likes Least

Limitations like email, 250 mass email, apex jobs limitations etc.

Recommendations

Check the sales, service provide to by salesforce to its customers and users

 

from Appfolio, Inc.
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Extremely useful for cross-department CRM; feels somewhat dated

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The software is widely used and well-respected for it's powerful feature set, extensibility, and general usefulness for managing customer relationships across a large organization. As a Product Manager, it makes it very easy for me to get a snapshot of my customers and find specific information when necessary.

Likes Least

The interface feels a bit dated. The design could use a refresh to make it a bit more user friendly and modern.

Recommendations

Talk to other organizations like yours and ask about their experience with Salesforce vs other CRM software.

 

from Wipro
Specialty: Engineering
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Having 3+ Years as Salesforce Developer

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Very Flexible in customizing things based on client needs

Likes Least

As it is Cloud based product it is accessible from any where.

Recommendations

Signup for salesforce developer editions and use the application.

 

from MST Solutions
Specialty: Software / IT
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Future of Cloud Computing

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easy to create a application without using the codes.

Likes Least

Governor limits is huge advantage but for beginner developers sometimes it may exceeds.

Recommendations

Simple to develop, User friendly and tons of documentation and videos by experts.

 

from Enzigma s/w Pvt Ltd
Specialty: Software / IT
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Best Platform and technology for manage business (CRM)

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It is a great platform that integrates with websites and different styles perfectly. It has the possibility to create any kind of app.

Likes Least

The user interface for reports is unintuitive and lacks discoverability. In general SalesForce is challenging to "figure out"

Some bugs in developer console.

Recommendations

Must use this, Increase the adaptability by having your management people encourage users to adopt. Access your needs and build. Have a Salesforce administrator.

 

from Enzigma Software Pvt. Ltd.
Specialty: Software / IT
Size of portfolio: Single user Portfolio size: Single user

Salesforce Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

1. Architecture of salesforce: multitanent
2. Easy to Use
3. Customization Platform : Allows us to modify it as per need
4. Secure and Robust
5. 24x7 Support
6. Best in Class

Likes Least

1. debugging tool is not so Good
2. Salesforce has the governer limit, Sometimes its too irritating
3. Some bugs in developer console

Recommendations

Its good enough for most of the Organisations, but it has many features and its not necessary that all of these Organisations need all of them.

 

from TCS
Specialty: Software / IT
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

My experience with salesforce

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It's easy to use and flexible .it has lot of feature which are beneficial

Likes Least

It's response time while integrating with other software

Recommendations

It's very user friendly software .you should always check your profile and settings

 

from Mahindra & Mahindra Ltd.
Specialty: Software / IT
Size of portfolio: Single user Portfolio size: Single user

Review for Salesforce products

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Very useful products to use now with the technology revolution. It provides various nice and business revenue related applications. Sales cloud, service cloud are the best to use. It provides significant amount of increase in Sales/profit.

Likes Least

All the products are best to use. and there is no disadvantages for any products of Salesforce except too much navigation to do. there should be shortcuts for operating product.

Recommendations

Evaluate product in terms of it user friendliness, quality, speed of working, Security measures. Consider the cloud based architecture and limitation before evaluating. Dont compare it with on premise products

 

from Enzigma Software Pvt Ltd
Specialty: Non-Profit
Size of portfolio: Single user Portfolio size: Single user

Best CRM tool available in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is very user friendly and its best thing is your entire business can run through one single portal with custom development.

Likes Least

The mobile app is not so user friendly. Today everything is on mobile phone, so it needs to be taken care of most importantly.

Recommendations

Its a very good tool available in the market and I would definitely recommend this to the needful. This product is somehow not reaching to most of needful people because many of customers are actually not aware that how Salesforce can change their world. The Marketing team is somewhere lagging behind from point of view.

 

from Duke Energy
Specialty: Energy
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Salesforce developer

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Easy of use to suit every business need. Complex implementations can be made faster than other crm or technology.

Likes Least

Some basic functionalities not available and delay in implementing ideas.

Recommendations

Best of the CRM. Ease of use and good user adoption can be easily achieved.

 

from Self-employed Admin
Specialty: Hospitality / Travel
Size of portfolio: 101 or more users Portfolio size: 101 or more users

SFDC Administrator

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It is dynamic, flexible, and there are so many available apps.

Likes Least

Some of the limitations of the product..i.e. limits on triggers per object etc.

Recommendations

Go into SFDC with a plan to maximize its benefits. In most cases legacy tools can be replaced or integrated. The email template features keep communication consistent for global operations, and customer service can be maximized by having everyone that touches the customer see the same status or information in the account on a real-time basis.

 

from Birlasoft
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

SFDC - New Generation CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Salesforce.com provides a smart way to store your data (i.e Cloud) along with great security. No software is needed to start the development unlike the traditional CRM's (ex: Siebel). Get Licenses and Editions based on the need.

Likes Least

Salsforce.com CRM license cost may be a disadvantage for some people, but you'll definitely get what you pay for.

Recommendations

If you start using this CRM, you'll fall in love with it as it provides all the tools required to do the development.

 

from Symphony teleca Pvt. Ltd.
Specialty: Software / IT
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

It is too awasome

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

This is best product i have ever seen till now. I like management functionality of this product

Likes Least

Debugging is not good and it should be implement in this product

Recommendations

I like this product. It fulfill my all the requirement as a developer perspective

 

from Cybage
Specialty: Hospitality / Travel
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Superb product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Product - Product is awesome, product is very useful for those who want to deploy or complete the project within month
Service -very Good service.10 *

Likes Least

I dont think so that i have face problem with support team . Quick response. no one will give Quick response than SF so use salesforce.

Recommendations

Read Salesforce book and learn terminology and you will get Salesforce documentation

 

from UST Global Inc
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Awesome CRM!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It lets us do almost anything that we want it to do.

Likes Least

It's cloud. So obviously it needs internet. And the frequent releases insists that we should be updated.

Recommendations

Go for this product. it is a good CRM and it can be modified accorfing to your needs

 

from BMC
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

I am a Salesforce product developer for one of the major applications

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software always evolves... They always have the latest technology in it..
Salesforce is one of the most enthusiastic organizations I have ever seen

Likes Least

They also keep evolving at a very high pace which sometimes effects the customers

Recommendations

Salesforce is a vast product.
Make sure you have good knowledge of what you are reviewing.

 

from Appfolio
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Functional and Customizable

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like how it's easily customizable, even though I'm not the one who customizes it.

Likes Least

Because it's so customizable, and someone at our company customizes it, I'm not exactly sure how things are organized.

Recommendations

Have a few people dedicated to maintaining Salesforce. As people move in/out, having people who have the knowledge of the software will benefit as you customize it.

 

from PTC India
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Awesomest product ever worked with..its Salesforce !!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ease of Use, On Click configuration, So many features introduced everytime

Likes Least

Their is nothing which I dont like about Salesforce.

Recommendations

Easy to use, resolves complex business problems in simple clicks configuration

 

from Flextronics
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Salesforce.com is a Big Competitor to Microsoft

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ability to design applications that respond with greater customer insight and intelligence across mobile devices via Internet.

Likes Least

Due to certain limitations are stopping to achieve the exact result.

Recommendations

To Be a Developer should be aware in OOPS Concepts and To Be an Admin enough knowledge on Facebook and google drive settings.

 
 
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