Salesforce.com CRM Software


 

The Salesforce cloud is a leader in on-demand customer relationship management. The system offers a broad suite of CRM applications for small, mid-market and enterprise organizations, with a focus on sales and support.

Salesforce offers vertical solutions for the wealth management and financial services segments only, but its partner network (AppExchange) offers a wide variety of other industry-specific solutions. The applications are built on the Force.com platform, a modern architecture that provides increased flexibility and scalability for organizations of any size.

The Salesforce app has capabilities in sales management (its heritage), marketing automation, partner relationship management and customer service. These help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce’s social media application, Chatter, allows for social networking and collaboration across the organization. For very specialized industries and organizations, the Force.com platform enables custom application development. Developers can gain access to the application development environment and access the tools and resources they need to design, create and deploy a custom app for their organization.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both places to reduce double entry. Because these capabilities are delivered via the cloud, this happens whether the email or task is completed in the office, home or during the morning commute.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a complete technology stack that covers database and security as well as workflow and user interface. Because all applications are deployed in the “cloud,” they can be designed, built, tested and deployed without the added expense of purchasing hardware and IT support.

Salesforce for small business allows users to manage an unlimited number of contacts, track sales deals, manage tasks and events, harvest Web leads and track performance with reporting. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, advanced API integrations and more.

 

Salesforce.com - Sales cloud CRM
 
  • Salesforce.com - Sales cloud CRM
    Sales cloud CRM
  • Salesforce.com - Accounts and contacts
    Accounts and contacts
  • Salesforce.com - Email integration
    Email integration
  • Salesforce.com - Analytics and reporting
    Analytics and reporting
  • Salesforce.com - Case management
    Case management
  • Salesforce.com - Collaboration
    Collaboration
Supported Operating System(s):
Web browser (OS agnostic), Mac OS

1198 Reviews of Salesforce.com

Showing 1-20 of 1198

 

from Smart Bit Infotech LLP
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Salesforce is fabulous cloud platform

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N/A

Likes Best

Salesforce is very Secure and robust. Architecture of salesforce is multitanent which is very helpful for any organization.

Likes Least

The object structure of salesforce. Debugging process is time consuming.

Recommendations

The GUI of salesforce is awesome but need to do responsive as well as light weight.

 

from Enzigma Software Pvt Ltd
Specialty: Software / IT
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Good Experience of Salesforce.com

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N/A

Likes Best

Functionality meets my needs, ease of use, quality

Likes Least

No its good but UI should increase quality,
Inbound email service should provide more features.

Recommendations

Need to add some more features in EmailMessage object like we can add CC address list,
We can get BCC address from Inbound email service.

 

from Cigna
Specialty: Insurance
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Salesforce from the life of a Medical Underwriting

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Likes Best

Great categorical and organizational tool. Very helpful for archiving data with quick retrieval possibilities. Reliable with fairly simple navigation. I use salesforce every day for my work. I like the functionality that enables salesforce to map to external systems.

Likes Least

Portions of the display are a bit cluttered which make some of the functionality unintuitive.

Recommendations

If you approach Salesforce from the framework of a filtering tool, it becomes much more intuitively beneficial.

 

from Perennial Systems
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Good experience and easy to learned for new user and SF is best CRM

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Likes Best

1.very good user interface.
2.keeping track of activities when logged in.
3.most important support is very strong when i create case then i get reply from them (call) in 24 hrs

Likes Least

debugging tool is little difficult
improve uploading pdf file functionality

Recommendations

To check out the full fetures goto developer.force.com and sign up for developer org if you want
We can do fast development or to create apps on demand

 

from Eventbrite
Specialty: Legal
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Very good Cloud Platform and CRM technology tool

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Likes Best

Salesforce shows reports and dashboards for your organization. Your data is safe because it is a cloud platform, and you can access from anywhere. It makes it easy to stay organized. At work, can log my calls and manage accounts with ease.
You can configure it based on your specific needs.

Likes Least

The limits for some configurations (objects/fields). The fact that users propose so many ideas (most of them are very good and useful ones) and Salesforce does not implement those ideas, or they take too long to do it.
The governor limits

Recommendations

Be very clear in mind before purchasing this product. Once you have clear requirement it's the best solution in market.
would recommended Salesforce.com to CRM applications, to increase their revenue. It has provided with Point and click features which would make "less code" facility

 

from Exponify
Specialty: Consulting
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Salesforce New User

Ease-of-use

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Product Quality

Customer Support

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Likes Best

I like the robustness of the site, but also the ability to keep it relatively simple

Likes Least

All of its capabilities can be a bit overwhelming, to include the training offerings to you.

Recommendations

If you plan on growing significantly over the next year or two, you should seriously consider this platform.

 

from Cigna
Specialty: Insurance
Size of portfolio: 101 or more users Portfolio size: 101 or more users

SafeForce.com Overview

Ease-of-use

Functionality

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Likes Best

-Easy to organaize case specific data
-Can search for aggregate data given a specified critiera
-Can easily search through multiple opportunities for previous years
-I automatically log in everytime

Likes Least

-Help button links might need some more updated features
-Lots of information on 1 page / opportunity
-"Sandbox" application can sometimes have errors

Recommendations

-Make referrence guides easier to grasp
-Hard to find some of the functions (like for aggregate data)

 

from cognizant
Specialty: Consulting
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

best cloud to work with

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Likes Best

easy to use and full of features, that gives wonderful experience

Likes Least

little cheeky user inteface, not supported for mobile

Recommendations

salesforce 1 is awesome. try doing more on features to attract customers

 

from appfolio
Specialty: Real Estate
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Salesforce review

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Likes Best

search is a good way to look for information. i use it all the time.

Likes Least

ui is way too busy. don't know where eyes should land.

Recommendations

make the page cleaner. bigger font, bigger form fields

 

from Fulcrum World Wide
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Salesforce provide best cloud in market.

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Customer Support

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Likes Best

The easy to use facility, security and updation of features and new features that get added

Likes Least

it is easy to use and Lots of different configurations and easy to use interface.I would consider this to be best in class software.Product is very flexible. End to end crm cycle
Easy to integrate with other tools

Recommendations

Make it as simple as possible for others to use, and don't duplicate efforts with too many fields.

 

from Siemens
Specialty: Energy
Size of portfolio: 101 or more users Portfolio size: 101 or more users

I use SF everyday day and its a great tool to work with.

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Likes Best

I like how easy it is to use and how you can track and report everything.

Likes Least

Nothing really everything. seems to work well for me and my group

Recommendations

I would recommend this product for other companies and I would let them know it's great for reporting.

 

from Cybage Software p. ltd
Specialty: Software / IT
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Best CRM ever seen.

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N/A

Likes Best

Highly configurable according to our organisation.
Also allows custom development and use friendly.

Likes Least

It's better for non profit organisations. As well as it provides good service.

Recommendations

It's suitable for every business small scale as well as large scale.

 

from Enhanced Software Solutions
Specialty: Software / IT
Size of portfolio: Single user Portfolio size: Single user

Best Platform and technology that I have learned

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Functionality

Product Quality

Customer Support

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Product Quality
Quality
Support
Likes Best

It is cloud based platform, no need to assemble the thing like in other technology.

Likes Least

Salesforce has the governer limit, this isssue is faced by many developer in this industry

Recommendations

It is great technology to learn for today market. it is very interesting and salesforce make all the things ease of use.

 

from S4G Consulting
Specialty: Software / IT
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Great CRM and cloud platform

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Product Quality
Quality
Support
Likes Best

The flexibility to transform pretty much into anything. It is a great platform that integrates with websites and different styles perfectly. It has the possibility to create any kind of app.

Likes Least

Some limitations it has and the price, it could definitely be lower. The price is too high to get limitations almost to nothing.

Recommendations

CRM basic functionality; and extensive. If you need a CRM functionality as well as the possibility to build new apps it's a perfect match for you.
Ability to do more apps that can automate business processes

 

from Hexanika
Specialty: Banking
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Amazing CRM Product & Lightning Fast Development Platform

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
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Product Quality
Quality
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N/A

Likes Best

One pf the best development platform I have experienced in my career. Actually Salesforce has given me unique Identity as Force.com Developer. I feel proud as I am part of SFDC world.

Likes Least

Initially I dislike the governor limits and pricing model for SF CRM. But my opinion getting changed because of continuos improvement in services provided by SFDC.

Recommendations

I would suggest to all developers to get experience of cloud platform using Salesforce.

 

from AppFolio, Inc.
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

SalesForce is Effective

Ease-of-use

Functionality

Product Quality

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Product Quality
Quality
Support

N/A

Likes Best

I appreciate how flexible SalesForce is for nearly any data set or record you want stored.

Likes Least

The user interface for reports is unintuitive and lacks discoverability. In general SalesForce is challenging to "figure out"
Secondly, SF does not keep track of changes in historical data. As an example, f you are incrementing a data point you will only know the most recent figure.

Recommendations

Consider the very specific problems you want solved and understand how SF can solve them before diving in.

 

from Hytech Professional India
Specialty: Healthcare / Medicine
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

It's awesome. Nothing like that

Ease-of-use

Functionality

Product Quality

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Product Quality
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N/A

Likes Best

You can access from any where and you pay only for what you want not for everything. No need to bother all extra thing like ntework, data, security.

Likes Least

There are many limitation which are already posted in idea exchange, need to deliver asap.

Recommendations

Do focus on your customers, what they want from you.

 

from Enzigma Software pvt ltd
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

No one can replace you!!!!

Ease-of-use

Functionality

Product Quality

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Likes Best

Easy to understand, best thing that Salesforce having its own market place so that we can easily download and use any application without any more efforts.

Likes Least

Limited storage space, Data loader requires more efforts while finding redundancy

Recommendations

We love the job costing functions. The individual accounting modules all talk to Job Cost. excellent support and updates to keep software current.

 

from Cognizant
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Best CRM ever I seen.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

The best things about this product, each release they push new and helpful functionality. Customer development is the most impressive part.

Likes Least

Only one thing browser support. Some bugs in developer console.

Recommendations

My experience is always awesome with this product. We can build more and flexible and user friendly applications. Those who interested for administrative work sales cloud and service cloud is amezing part for them.

 

from Eventbrite
Specialty: Accounting
Size of portfolio: 101 or more users Portfolio size: 101 or more users

The leading CRM tool out there

Ease-of-use

Functionality

Product Quality

Ease-of-use
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Functionality
Product Quality
Quality
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Likes Best

Email alerts and workflow automation can be done via click and configure and does not need code. It can be customized based on business needs and fields can be added easily to page layouts.

Likes Least

Dashboards are very pleasing to the eye. You cannot add a lot of columns in dashboards. They primarily focus on Sales and not Support.

Recommendations

Do proper training of your users. Increase the adaptability by having your management people encourage users to adopt. Access your needs and build. Have a Salesforce administrator.

 
 
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