Salesforce.com CRM Software


 

The Salesforce cloud is a leader in on-demand customer relationship management. The system offers a broad suite of CRM applications for small, mid-market and enterprise organizations, with a focus on sales and support.

Salesforce offers vertical solutions for the wealth management and financial services segments only, but its partner network (AppExchange) offers a wide variety of other industry-specific solutions. The applications are built on the Force.com platform, a modern architecture that provides increased flexibility and scalability for organizations of any size.

The Salesforce app has capabilities that include, sales management (its heritage), marketing automation, partner relationship management and customer service. These help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce’s social media application, Chatter, allows for social networking and collaboration across the organization. For very specialized industries and organizations, the Force.com platform enables custom application development. Developers can gain access to the application development environment and access the tools and resources they need to design, create and deploy a custom app for their organization.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both places to reduce double entry. Because these capabilities are delivered via the cloud, this happens whether the email or task is completed in the office, home or during the morning commute.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a complete technology stack that covers database and security as well as workflow and user interface. Because all applications are deployed in the “cloud,” they can be designed, built, tested and deployed without the added expense of purchasing hardware and IT support.

Salesforce for small business allows users to manage an unlimited number of contacts, track sales deals, manage tasks and events, harvest Web leads and track performance with reporting. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, advanced API integrations and more.

 

Salesforce.com - Sales cloud CRM
 
  • Salesforce.com - Sales cloud CRM
    Sales cloud CRM
  • Salesforce.com - Accounts and contacts
    Accounts and contacts
  • Salesforce.com - Email integration
    Email integration
  • Salesforce.com - Analytics and reporting
    Analytics and reporting
  • Salesforce.com - Case management
    Case management
  • Salesforce.com - Collaboration
    Collaboration
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

1437 Reviews of Salesforce.com

Showing 1-20 of 1437

 

from East Bay Asian Local Development Corporation
Specialty: Non-Profit
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

The more I learn, I more I want to learn.

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This has the potential to breakdown the silos within our organization and get everyone working seamlessly at work. It loads all our contacts, files, emails, and people can pass the baton on projects. You can assign, follow up, and see how the team is doing with automated reports or with a quick glance on the dashboard.

Likes Least

It's a little overwhelming at first. People push back because of the initial push you'd have to learn to start using it without feeling lost.

Recommendations

I think it's best to sit and talk with your team to know what they want to do with the software and then roll it out. Teaching somebody something they don't need to know isn't efficient. Create the map before you start exploring.

 

from Perfect Search Media
Specialty: Media
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

The Little Boxes and Details Are My Downfall

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Salesforce is pretty straightforward. Everything is pretty 'okay.' I don't really "like" any one thing about the product. I'm kinda like "Meh, it does its job."

Likes Least

There are simply so many opportunities to make an error; like forgetting to note event resolutions, or update opportunity statuses. Also, the UX looks straight out of Windows 95.

Recommendations

To perhaps try a different CRM like ProsperWorks which is much more seamless.

 

from RingLead
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Riding the Salesforce Wave

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Likes Best

They are the superior CRM on the market by a long shot.

Likes Least

Slow loading and navigating between pages. Overall I don't have much negative to say about them.

Recommendations

They are more expensive than other vendors but offer a lot more customization. They are the best bet when going with a CRM.

 

from RingLead, Inc.
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Best CRM on the planet!!!!

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Likes Best

I love it's ease of use. It's very easy to get the hang of. Also, it's ease of access is outstanding! From your phone to your iPad and any other tablet or computer you can easily access Salesforce.com and use every single one of it's amazing features.

Likes Least

There's no real big issues that I have with Salesforce. They are constantly making things easier and more robust.

Recommendations

It is a must for any business that will need to use a CRM. By far greater than all of the competition.

 

from RingLead
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

The most functionality in a CRM that you could ask for!!

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Likes Best

I love the customizations for this CRM. There are so many different applications to help make your life a little bit easier. In sales any time saved is more money in my pocket, so those little "hacks" always help.

Likes Least

If you don't put the effort in to really learn how to optimize your usage, I could see how you might not get the most from Salesforce.

But once you learn it, you'll never want to go anywhere else.

Recommendations

You should look at Salesforce... While it's a bit more expensive then other options, the functionality is unparalleled.

 

from Rosetta Stone
Specialty: Software / IT
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

If sales are down, dont blame Salesforce

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My favorite feature in Salesforce are the reports. There are so many different types and styles of reports that the information you can pull is invaluable. I use the reports for forecasting, prospecting, as well as keeping an eye on account activity. Additionally I do use tasks extensively to help outline my day and keep me on a timeline.

Likes Least

Our account (Rosetta Stone) is very individualized and complex so others may not experience this but we do have technical errors from time to time. I went through a period where SF was incorrectly attaching activities to accounts frequently, to their credit the issue did end up getting resolved.

Recommendations

It is always important to consider the bottom line. For me it is meeting my sales goal. Salesforce does pretty much everything for me aside from actually calling my contacts.

 

from Rosetta Stone
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Salesforce - makes your life easy!

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Salesforce is the best CRM tool I have used. It is very easy to navigate and find all of your client and account information. Entering tasks and completing tasks is very simple. The layout of the information makes it very easy to get the information fast. It can be easily customized for each businesses needs.

Likes Least

Without proper training, creating customized reports can be difficult.

Recommendations

Get in there an try it out. At first I was a little intimidated, but once I jumped in, it was very easy to use.

 

from ARCOA Group
Specialty: Other services
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Awesome CRM for the money!

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Likes Best

It's a very user friendly software that is easily integrated into any sales team. Support is on-point as well.

Likes Least

The cost is a little higher than some of the other CRMs on the market, which might keep smaller organizations from using this product. I'd like to see lower cost options from them. I'd also like to see a way to run the CRM in congruence with data.com, which they also own.

Recommendations

CRM's are very important to any customer-oriented team. Salesforce went above and beyond my team's expectations but, I'd say it's not for everyone. Evaluate as many CRMs as you can before making a decision.

 

from East Bay Asian Local Development Corp.
Specialty: Non-Profit
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Salesforce works!

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Likes Best

Very easy to learn, and fairly easy to set-up. Those more inclined to learn code can learn and have even more customization at their fingertips. Access to third-party apps is very helpful too in extending functionality.

Likes Least

Pricing. It ain't cheap. Also the reporting features leave more to be desired compared to other case management software with Business Objects.

Recommendations

It's a top of the line CRM, probably the best out there if you can afford it and justify the cost.

 

from Philips
Specialty: Healthcare / Medicine
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Implementation and Sales Enablement Integration

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Ease of use...Easy to integrate and intuitive for sellers.

Likes Least

Salesforce1 mobile app needs a little more work. Salesforce team is very easy to work with and Dreamforce is a great event!

Recommendations

Look at the Total Cost of Ownership. Need to factor in not only initial training, but also cost to approve adoption.

 

from V-Rooms Virtual Data Rooms
Specialty: Software / IT
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Hard to set up but turn key once it's going.

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Likes Best

Once it is set up the solution is pretty turn key. I use it on a daily basis as a task management and contact tool.

Likes Least

It is difficult to make minor changes to workflow. The screens are not intuitively laid out at all and it is hard to know if you are even in the right place. Pulling reports from Salesforce has gotten better in recent years but is still lacking in ease of use. Most of the difficulty with this system is due to the amount of customizability availalbe.

Recommendations

Go with the best one you can find because switching later is both time consuming and expensive.

 

from Rosetta Stone
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Critical part of our business

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I honestly do not know what we would do without this product. It is a great way to log information, forecast, log tickets, share information between departments, and provides links with other products we use.

Likes Least

There is very little I dislike about this product. I do think we could use it more efficiently but that is an issue on us.

Recommendations

I would strongly suggest talking to your peers and other companies, because I feel like this is a product used frequently.

 

from RingLead
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Best CRM for Sales Efficiency

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Likes Best

Salesforce is hands down the best CRM I have used throughout my career in sales. Some of the major features in which I enjoy most is the transparency through analytics on sales performance. Our team is able to create reports to see performance on multiple categories all within one dashboard

Likes Least

The price is a drawback for most people, but honestly the only negative about this CRM and personally if you use it as much as myy team your return on investment should be enough to convince you to sign on.

Recommendations

I think what you first need to do is see where your company is in regards to growth. If you are constantly bringing in new prospects and have your sales team solidified then you should be using a higher level CRM like Salesforce to keep track of performance

 

from Perfect Search Media
Specialty: Advertising
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Salesforce for SMBs

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Likes Best

Once customized to the specific needs of your business, Salesforce is a great way to organize your sales pipeline and ensure that leads don't drop off. There are multiple different ways that you can analyze sales data and track sales team goals, which allows for tons of insights into the current business strategies and what optimizations and improvements should be made.

Likes Least

This product requires extreme customization to be useful, and has a high price point, so if you don't take the time to build out a customized product it can be a huge cost to the business. Salesforce can also seem overwhelming because there are so many different ways to use it, so it's highly advisable to work with someone who is extremely knowledgeable of the different ways to use the product.

Recommendations

Are your current sales efforts as efficient and organized as possible? Is it easy to track sales team goals and analyze what is and isn't working in your sales process? If not, Salesforce is a great tool to implement. The time that it may take upfront to implement will be worth it in the long run if it helps gather valuable information to your business.

 

from Green Global Silutions Pry Ltd
Specialty: Engineering
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Company with no passion for customers

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Likes Best

It does the job and has many functions that can be quite useful. But it's not that easy to use

Likes Least

The vendor doesn't care less about their customers. They care about one thing and one thing only, making money. Customers to them are an afterthought.

Recommendations

Don't waste your time. Go elsewhere! If a vendor couldn't care less about the needs of their customers, then all I can say is go somewhere else

 

from University Compounding Pharmacy
Specialty: Pharmaceuticals
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great CRM!! Will keep your sales team very organized!

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Likes Best

Extensive customization, tag emails to contact. set appointment reminders

Likes Least

Salesforce must be connected to wifi to use all features

Recommendations

Initial data entry is time consuming but it will pay off as you start revisiting customers, that's when you will see the pay off.

 

from Marks Design and Metalworks
Specialty: Manufacturing
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

A great tool to help organize, analyze and drive sales.

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Likes Best

The software is quite intuitive and takes a short time for new users to become proficient at utilizing all of its tools. It easily allows sales managers such as myself to track sales activity and help team members become experts at closing deals. I can analyze a range of sales opportunities at a glance and analyze close rates to better help our accounting team understand trends and goals in real time.

Likes Least

No surprise, but I wish the price was a little lower. Support can be a bit slow to return messages. However, I only really needed technical support to get the program set up in the beginning.

Recommendations

Take your time to determine exactly what you need from the CRM software. Many different programs offer a variety of solutions- some of which may or may not be really important to you.

 

from IntraTravel
Specialty: Hospitality / Travel
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Gets job done, with enough effort

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Likes Best

It has a lot of features, so when we expand and want to do more, I assume it can help us expand.

Likes Least

It's very cumbersome to use and old feeling. Sometimes it's not easy to get data out. I do a lot of data manipulation in Excel with data I extracted from Salesforce each month to get the report my boss wants. It's a pain.

Recommendations

It's a huge decision. Choose 3-5 solutions to try out and run all of them at the same time. Put the same data into every system and use them all side-by-side for a month or two. It's a lot of extra work, but it'll be worth it in the end.

 

from Beazer Homes
Specialty: Real Estate
Size of portfolio: Single user Portfolio size: Single user

Simple CRM Platform Combining Usability and Functionality

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Salesforce offers a user-friendly platform to manage customer relationships on the go. The most useful part of the software is the ability to easily manage distinct customer relationships within the system. Easy customer relationship management is the bread and butter of Salesforce, whether you're logging calls, emails, or personal interactions, the software makes it extremely simple to keep track of the salespersons day-to-day activities.

Likes Least

The interface on the backend does provide some challenges. It is very cluttered and does not utilize modern design. Salesforce should strive to make the platform a bit for intuitive for the users.

Recommendations

Spend at least two months using the software before passing judgement.

 

from Drexel University
Specialty: Healthcare / Medicine
Size of portfolio: Single user Portfolio size: Single user

Salesforce.com is easily the best CRM platform for sales & ease of use

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Easy and functional CRM platform with easy user interface that has allowed routine execution of our important tasks. Also, the customization features help to tailor the product to our liking.

Likes Least

Heavy on the data entry side. A lot of time is spent with data entry that could be used more efficiently.

Recommendations

We have tried other CRM applications and have not had as much success. If there are any competitors that have a better product, I haven't found them. It is easily the best for its price and function.

 
 
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