Salesforce.com CRM Software


 

The Salesforce cloud is a leader in on-demand customer relationship management. The system offers a broad suite of CRM applications for small, mid-market and enterprise organizations, with a focus on sales and support.

Salesforce offers vertical solutions for the wealth management and financial services segments only, but its partner network (AppExchange) offers a wide variety of other industry-specific solutions. The applications are built on the Force.com platform, a modern architecture that provides increased flexibility and scalability for organizations of any size.

The Salesforce app has capabilities that include, sales management (its heritage), marketing automation, partner relationship management and customer service. These help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce’s social media application, Chatter, allows for social networking and collaboration across the organization. For very specialized industries and organizations, the Force.com platform enables custom application development. Developers can gain access to the application development environment and access the tools and resources they need to design, create and deploy a custom app for their organization.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both places to reduce double entry. Because these capabilities are delivered via the cloud, this happens whether the email or task is completed in the office, home or during the morning commute.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a complete technology stack that covers database and security as well as workflow and user interface. Because all applications are deployed in the “cloud,” they can be designed, built, tested and deployed without the added expense of purchasing hardware and IT support.

Salesforce for small business allows users to manage an unlimited number of contacts, track sales deals, manage tasks and events, harvest Web leads and track performance with reporting. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, advanced API integrations and more.

 

Salesforce.com - Sales cloud CRM
 
  • Salesforce.com - Sales cloud CRM
    Sales cloud CRM
  • Salesforce.com - Accounts and contacts
    Accounts and contacts
  • Salesforce.com - Email integration
    Email integration
  • Salesforce.com - Analytics and reporting
    Analytics and reporting
  • Salesforce.com - Case management
    Case management
  • Salesforce.com - Collaboration
    Collaboration
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

1366 Reviews of Salesforce.com

Showing 1-20 of 1366

 

from AppFolio Property Management
Specialty: Property Management
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

New user to Salesforce (3 months)

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Likes Best

The organization of the product is superb. I can easily navigate through tabs and find the features I am looking for with ease.

Likes Least

I dislike how the colors on my bar graphs are always changing. For example, I have a report made that I check daily which consists of a bar graph with one bar and 7 categories within that bar. Each category is assigned a different color, but this color changes almost every time I leave the page and then return to it.

Recommendations

It is easy to create graphs and manipulate your data into a visual form.

It is also very easy to collaborate within the software. For example, different positions within a company can view what they colleges are doing and how they are interacting with a certain customer so that everyone is on the same page.

 

from trecruitment3.com
Specialty: Software / IT
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

CRM solution takes sales force automation to new heights

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Likes Best

Presenting product recommendations across your digital channels provides excellent opportunities to cross-sell and up-sell, as well as to boost conversions, average order values, and customer loyalty.

Likes Least

Third-party data from analytics, email subscriber lists, call center reports, or other offline data sources be used to influence recommendations

Recommendations

Change requests are made (either by me or by the vendor)

 

from NIT Rourkela
Specialty: Consulting
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Overall its good

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Likes Best

Good user interface. Salesforce makes people to aspire high and provides with enough confidence so that you will be as the big leagues. Good flexibility and more than all its awesome.

Likes Least

It can get a bit tedious and i hate how when I edit one small thing, I have to go into every account/ client page/ report section to change. I wish that if I were to change one thing it would change other reports.

Recommendations

Evaluate for functionality and user-friendliness. I don't have anything else to say.

 

from Nephelae Training & Consulting
Specialty: Consulting
Size of portfolio: Single user Portfolio size: Single user

Excellent Platform

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Likes Best

Consistently upgrading their products to better fit their customers to set them up for success. The SFDC community is very strong and there is much information available to new users.

Likes Least

Their premiere support is not as excellent as they used to be years ago.

Recommendations

Go to an SFDC user group near you and ask other users how they utilize the software and the impact on their business.

 

from AppFolio, Inc.
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Monitors productivity, while increasing it

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Likes Best

Salesforce has increased our teams productivity significantly through task management. I can assign my team a number of given tasks per day and monitor its completion. As a result, it provides transparency into my team's workflow, and they can view their productivity with one click. Also, It manages the information of all of our prospects and clients, and even logs all of our communication with them.

Likes Least

The software has a heavy learning curve. Since it is so robust in its functionality, it takes new employees ~2 weeks to be versed in it.

Recommendations

Spend the necessary time learning all of the functionalities.

 

from AppFolio
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Helps keep our team informed and excited!

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Likes Best

In my position, I like Salesforce because it lets me know where we stand in terms of our representatives' success throughout the day, week and month. We often celebrate when certain goals are attained. Salesforce is up to date at all times and reliable. I can see any report I need so easily.

Likes Least

The only complaint I might have is pulling reports for monthly meetings that are more complex, but that is not a negative on Salesforce necessarily, but a need for more training on my part.

Recommendations

I recommend using this product; it is a great way to keep tasks, reporting and customer information organized and accessible.

 

from AppFolio
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

I have used Salesforce for the last two years, works great!

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Likes Best

It is easy to use and very customizable, the reporting functionality is very useful for our business.

Likes Least

The API with Shoretel slows down the speed of pages loading.

Recommendations

If you would like a one stop shop for communicating with your customers, salesforce is the software for you.

 

from AppFolio
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

I used Salesforce on a daily basis for my work

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Likes Best

It allows for easy access to relevant data and information.
It's integrative features have allowed for smooth flow of processes.

Likes Least

Salesforce has a great amount of utility, but for this reason it has a learning curve. Navigation is intimidating for first-time users.

Recommendations

Evaluate for functionality and user-friendliness.
Is the software customizable to fit the needs of the business?

 

from Appfolio, Inc.
Specialty: Software / IT
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Business - organized

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Likes Best

I use Salesforce working at a software company. We have many different departments for sales and services. I use salesforce everyday to better serve customers/clients and keep track of their account information. It's great to have all the contact information, special notes, features they have opted for, all in one place.

Likes Least

It isn't intuitive, there's a steep learning curve. I only know what I use it for, but I know there is so much more it is capable of doing.

Recommendations

Give it time, ask questions, have someone walk you through. It is extremely useful!

 

from Appfolio
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

So Easy to Use!

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Likes Best

Salesforce is so easy to use. Its very a intuitive software. All the information is so easy to find in a click of a button. The chatter feature is awesome to share any information with all your colleagues or specific ones at any time.

Likes Least

nothing, the product is top notch. I dont have anything bad to say.

Recommendations

Use salesforce! your life will be much easier at work!

 

from AppFolio
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Great for tracking and record keeping!

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Likes Best

The reports we can run with it. The record keeping aspect (e.g., logging calls, emails, etc.)

Likes Least

The look of the interface. It feels a bit outdated. The call logging function is a bit glitchy at times, although this may be our phone service provide.

Recommendations

I am not sure what this question is asking. Make sure your company has someone that can create specialized reports with Saleforce?

 

from Appfolio
Specialty: Other
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Sales Development Represetative

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Likes Best

It's a lot better than other CRM I've used in the past.

Likes Least

Required fields, sometimes you don't have all pieces of information for a contact.

Recommendations

Check out integration capabilities, make sure it'll work with your other software products.

 

from Appfolio
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

It helps you organize

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Likes Best

I have no experience with the Customer Service surrounding Salesforce, strictly the product itself. I don't understand how else someone could organize thousands upon thousands of clients. I don't know how else they'd connect their customer files with the customer themselves.

All in all, kind of difficult to get accustomed to, but totally worth it.

Likes Least

Attaching files. It takes me 6 clicks to attach a file.

Recommendations

Make sure your new employees get an overview of the reporting aspect. Specifically how to create worthwhile reports.

 

from AppFolio, Inc.
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Very Robust Software

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Likes Best

Salesforce is easily maneuverable and intuitive once learned. I would say it took me only a few days to feel comfortable in the basic functionality of the software. It has an incredibly robust reporting system that allows us to measure important metrics for our clients and create custom reports that fit our business practices.

Likes Least

We have not had many issues and have had great support from the Salesforce team. The integration with our software is nearly seamless and we are excited for some of the newer features that we will be utilizing as well.

Recommendations

Salesforce has awesome reporting and tracking capabilities and we use it in a variety of departments, tailored to each department's individual use. Training is quick and we would be lost without it. Salesforce rocks and their support team is fantastic!

 

from Appfolio
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Salesforce: A Force for Productivity and Functionality

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Likes Best

As a growing company with increased customer demands, we rely on Salesforce for easy to use, readily available and intuitive record keeping and client management purposes. The capability that Salesforce has to generate reports, and specify cases and tasks for employees drives productivity and allows for measurable results. Without Salesforce, our company's ability to address client needs after they have gong through our sales process would be dramatically diminished.

Likes Least

Salesforce could improve the style and look of its software. However, we would always choose efficiency and functionality over style, which Salesforce provides.

Recommendations

Salesforce is a great product. It is definitely worth using for both sales related and non-sales related purposes.

 

from AKE Safety Equipment
Specialty: Other
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Salesforce: Is It Worth It?

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Likes Best

I really like how the user interface is set up. It's very helpful to track our sales and keep everything in the company in check. Salesforce has been great to manage our company's profits and review orders.

Likes Least

The software is difficult to use if you are unfamiliar with it. Learning how to use the system is complex, and takes up a lot of time. The system is very complex and hard to teach others how to use it.

Recommendations

To help, reading up on how to use salesforce and knowing the ins and outs before you begin is a must.

 

from AppFolio
Specialty: Other
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Inside Sales Representative with AppFolio Property Manager.

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Likes Best

I like the fact that everything is in real time. This allows me to work from home or on vacation. If I have a lead come in and need to update the account its extremely simple.

Likes Least

Their is not to much to complain about when it comes to salesforce, but I would like the reports to be easier to read or a cleaner look. Some pages have a sleek and modern feel while other pages have an older look. I wish the software had the same feel throughout.

Recommendations

I would definitely recommend this product to others. I would also tell them to take seminars and or in depth training. Salesforce is a great tool to understand your business, but you need to be willing to learn how to use the software. The main functionality is easy to pick-up, but takes practice.

 

from AppFolio
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

I use this service every day for 9 hours a day in my sales position.

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Likes Best

I love Salesforce because it is so intuitive and easy to learn. It keeps track of every detail and makes sales development so much easier.

Likes Least

It can sometimes be overwhelming with the amount of data and information presenting on the page at once.

Recommendations

If you want a fully comprehensive service that allows you to focus on your business and sales rather than wasting time navigating software, then go with Salesforce.

 

from Appfolio
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

I am a sales development rep using salesforce daily.

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Likes Best

I like the speed you can run through tasks. The software builds nice categories through list builds.

Likes Least

I don't like the unintuitive search feature when looking through tasks. I wish it was easier.

Recommendations

Use Salesforce. Its the best product for this service. I have never used another software for sales like this.

 

from AppFolio
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Robust yet simple

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Likes Best

Salesforce in a league of its own with CRM technology. Every company who is worth its weight uses Salesforce, and for good reason.

The level of customization, ease of use, robust features, and syncing capability make it the ultimate tool for any client facing associate. I've only been exposed to the tip of the iceberg, but I know that regardless of how deep I dig, Salesforce will be there to support any need that I have.

Likes Least

Haven't found anything to complain about yet. Some integrations with third party software can be a bit jenky, but that might be mostly on the third party rather than Salesforce.

Recommendations

There is always going to be something cheaper. But if you are truly looking to invest in your business, there isn't a better choice to make. If software is the vehicle that will get you to be a better business, Salesforce is the rocket that will get you there.

 
 
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