Salesforce.com CRM Software


 

The Salesforce cloud is a leader in on-demand customer relationship management. The system offers a broad suite of CRM applications for small, mid-market and enterprise organizations, with a focus on sales and support.

Salesforce offers vertical solutions for the wealth management and financial services segments only, but its partner network (AppExchange) offers a wide variety of other industry-specific solutions. The applications are built on the Force.com platform, a modern architecture that provides increased flexibility and scalability for organizations of any size.

The Salesforce app has capabilities that include, sales management (its heritage), marketing automation, partner relationship management and customer service. These help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce’s social media application, Chatter, allows for social networking and collaboration across the organization. For very specialized industries and organizations, the Force.com platform enables custom application development. Developers can gain access to the application development environment and access the tools and resources they need to design, create and deploy a custom app for their organization.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both places to reduce double entry. Because these capabilities are delivered via the cloud, this happens whether the email or task is completed in the office, home or during the morning commute.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a complete technology stack that covers database and security as well as workflow and user interface. Because all applications are deployed in the “cloud,” they can be designed, built, tested and deployed without the added expense of purchasing hardware and IT support.

Salesforce for small business allows users to manage an unlimited number of contacts, track sales deals, manage tasks and events, harvest Web leads and track performance with reporting. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, advanced API integrations and more.

 

Salesforce.com - Sales cloud CRM
 
  • Salesforce.com - Sales cloud CRM
    Sales cloud CRM
  • Salesforce.com - Accounts and contacts
    Accounts and contacts
  • Salesforce.com - Email integration
    Email integration
  • Salesforce.com - Analytics and reporting
    Analytics and reporting
  • Salesforce.com - Case management
    Case management
  • Salesforce.com - Collaboration
    Collaboration
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

2689 Reviews of Salesforce.com

 
Software Advice Reviews (1697)
More Reviews (992)

Showing 1-20 of 1697

from CSM
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

Salesforce Review

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We just recently started using Salesforce in our office to track Leads. We had not been using a system to track leads in any type of way, so Salesforce has dramatically changed how we communicate with our customers! I am able to create a Lead account for each of our customers and take notes on all of our interactions. My favorite feature within Salesforce is the reminder and to-do list function. I am able to set a certain Lead to receive some type of follow up after a certain amount of time. In a perfect world, we would always remember to follow up with someone if they have expressed interest in our organization or contacted us before. But, since it is a very imperfect world, some of those people fall through the cracks. In Salesforce, I get a reminder to contact someone after a certain amount of time. This has been so helpful in follow up and making sure new Leads are being communicated with.

Pros

Ease of access to Leads and their contact info and notes about prior communication, Integration with our online phone system to create a new Lead automatically when someone new calls

Cons

It has taken a little bit of time learning to navigate the site

Advice to Others

If you are needing a software to help you keep track of clients and leads, consider Salesforce! There are so many functions within the site to help you better communicate with your customers!

 
 

from Hirekeep
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

Streamlining the Sales Process!

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I have been using Salesforce for years now and I wouldn't use anything else! As a sales person, the functionality makes every aspect of the sales cycle streamlined and easily accessible.

 
 

from HireKeep
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

Salesforce gets the job done

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If you don't like closing deals, this is not the software for you. In my opinion, it's the best customer relationship management product out there. As a salesperson, I can track all of my candidates from prospect to close. It also includes a social networking plug-in that enables my colleagues and I to communicate and share our projects on social networking websites. It's the future. Love it.

 
 

from HireKeep
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

Salesforce is Great

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This is the first CRM that I have used, but it has been so simple to pick up. It definitely saves our business a lot of time and allows us to collaborate.

Pros

Very easy to use CRM

Cons

Can't think of any

Advice to Others

If you need a CRM I recommend Salesforce

 
 

from HireKeep
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

Very straight forward and easy to use.

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Salesforce is very straight forward and easy to use. It adds great value to any business of any size.

 
 

from Contract Logix, LLC
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

Powerful but requires configuration

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Salesforce is a powerful CRM tool. However, to help it reach it's potential you will likely need an experienced Admin to configure it.

Pros

Robust feature set

Cons

It's not going to be used to it's full potential right out of the box.

Advice to Others

Factor in $$ to hire a consultant for configuration if you don't have one on staff.

 
 

from Infinitrix Solution
Specialty: Auto Dealership
Number of employees: 51-200 employees Employees number: 51-200 employees

Salesforce CRM is one of the best tools out there

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Ive been using salesforce for a while now.
The best thing about salesforce is its customization and flexibility.
I have done so many integrations to Database servers.
This vast array of functionalities definitely adds to the complexity of the system which sometimes may lead to confusion but overall a great software to work with.

 
 

from Stryker
Specialty: Healthcare / Medicine
Number of employees: 10,000+ employees Employees number: 10,000+ employees

Best Sales Tool

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I love salesforce! This has kept track of all my account information and allowed me to run my territory more efficiently.

Pros

Very easy to navigate. There are various categories to oversee opportunities and help close deals effectively. I've been more organized and productive since using this.

Cons

The price is pretty expensive. Although there are a lot of features, I could have done without.

Advice to Others

I've used many CRM, and this one by far is the best I've come across

 
 

from Able Roof
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

From sales guy perspective.

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I was one of the original sales guys to test this product for our company. All in all it does exactly what it is supposed to. It can possibly be stream lined a little and I believe that is something my company is working on. It is a great way to keep all your notes on a client in one easy to access location.

Pros

Keeps all my notes on all my customers in one easy to access site.

Cons

UI can sometimes be a little clunky and could use some slight stream lining.

 
 

from HireKeep
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

SFDC = Sales

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SFDC is without a doubt the essential product needed to have a functioning sales organization. It's completely customizable and allows you to build it out to your specific usage. It's absolutely perfect for tracking daily activities and KPIs. It integrates with basically any software product you can think of.

Pros

Enhanced, customized reporting. Essential for tracking activities.

Cons

Task management is the absolute worst.

 
 

from Progyny
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

CMS worth investing in

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Keep all of your leads and pipelines straight with Salesforce. It's easy to use and not only helps managers keep things straight, but employees too and leads appreciate having organized sales and account reps contact them informed about their business.

Advice to Others

If you're not using a CMS, you should be. If you have a robust business, consider Salesforce.

 
 

from Able Roof
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

BEST general CRM on the market.

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For those of you looking for a generalized CRM to help run your company, this is the software for you. There are industry specific that may have better functionality for your industry but this allows you to be more flexible if your organization does it differently than the others in your industry.

Pros

Everything you'll need in one package and add ons

Cons

The reports are not easy to maneuver through. You will need someone on your staff that knows this software inside and out to make it function the way you need it to.

 
 

from Funding Metrics
Specialty: Banking
Number of employees: 51-200 employees Employees number: 51-200 employees

Everyone should use salesforce

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I use salesforce at work. It is a great product that allows us to access records instantaneously. It can also easily be modified for any business use.

Pros

Ease of use.

Cons

Sometimes slow.

Advice to Others

This is the top of the line product.

 
 

from Rosetta Stone
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Salesforce - Best Sales Tool Around

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Salesforce is such an important part of my day! If I don't log something in salesforce...it didn't happen!

Pros

Helps with organization! Don't know what I would do without it!

Cons

I wish the time was visible on each contact page...or what timezone they were in.

Advice to Others

Buy it! It's worth every penny!

 
 

from Morrill County Community Hospital
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

Salesforce Service Desk

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We found SalesForce Service Desk a far reach more than we were looking for in regard to both feature set and cost. This platform seems to better fit a company that is supporting multiple businesses rather than one business with a comparatively few customers to service. This would explain why it was far more reaching than something that would suit our purposes. It is also designed to customize the experience for multiple different clients. Another factor that influenced our opinion was that this platform had directed focus on CRM (customer relations management) which was of no interest to our purpose.

We were referred to SalesForce by Software Advice based on our specified needs. Only one of the three they recommended fit into the category we were looking into. The other two were large market CRM type products.

Pros

For engaging customers with personalized service on a large scale, this product should prove to be very well suited. It is a full-featured platform with a very nice looking graphic interface.

Cons

You should not consider this product for medium and small market applications. If there are options that would fit these applications we were not made aware of them in our communication.

 
 

from BlackLine, Inc
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

SFDC Fan!

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I haven't used any other CRM and probably don't ever plan to! SFDC is one of the best CRMS available in the market. Although my exposure has been limited, I haven't heard positive reviews about their competitors. They also host awesome conferences including the world tour and Dreamforce. SFDC has become very important for reporting on bookings, managing Rep's sales cycle and even at the client level. If you plan to purchase the product, be sure to spend sufficient amount of time in the planning phase before implementing as it'll be difficult trying to restructure the system in a couple of years.

Pros

It's extremely user-friendly, integrates with a variety of other systems and is the source of truth for most data.

Cons

Disconnect between leads and contacts and limitations with campaign reports.

 
 

from Funding Metrics, LLC
Specialty: Banking
Number of employees: 51-200 employees Employees number: 51-200 employees

Super customizable and easy to use!

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I use sales force every day at my work and we have customized it to fit our needs and it's super easy to use and understand. When I train new employees it's easy to catch onto and it's super responsive!

Pros

Easy to use, highly customizable

Cons

Nothing so far!

Advice to Others

Get this software if you have an idea and want it to truly come to life in your own way!

 
 

from Appfolio
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Not the most intuitive/modern

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Salesforce is handy for when ensuring that a large company can have access to the same CRM, but it isn't easy to know how to use the software just by using it. The look and feel of it seems very outdated, and it's difficult to accomplish any task that you haven't had experience with.

 
 

from Partnership for Los Angeles Schools
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

Salesforce can be the solution for nonprofits

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Salesforce has bee the database solution for our nonprofit. It was the most cost-effective choice when our development team was looking to transition from Excel to a more robust database for tracking donors and prospects. With the help of the Salesforce team, we were able to connect with a third party source to do some customization to address certain needs. We were also told about a third party application that easily connects Outlook with Salesforce, which has done away with having to duplicate data entry. I would recommend this database for nonprofits getting started and on a budget.

Pros

Low-to-no cost for nonprofits to get started, helpful customer support, cloud based for use when away from the office

Cons

Customization likely required, which will come with a cost, learning curve, not as visually appealing as other systems, but they will also cost more

Advice to Others

I recommend this product for nonprofits that are considering their first development database, since you can get started without much cost, or even free. For a more robust system, you will need to spend money on customization. Our nonprofit invested, and we haven't spend another dime since.

 
 

from Rosetta Stone
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Salesforce.com Review

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My company uses salesforce to track all client interactions. I love that it houses everything in one place which allows all departments to better manage their needs. Reports and dashboard are easy to use and provides useful information. We find it to be a valuable tool!

 
 
 
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