Salesforce.com CRM Software


 

The Salesforce cloud is a leader in on-demand customer relationship management. The system offers a broad suite of CRM applications for small, mid-market and enterprise organizations, with a focus on sales and support.

Salesforce offers vertical solutions for the wealth management and financial services segments only, but its partner network (AppExchange) offers a wide variety of other industry-specific solutions. The applications are built on the Force.com platform, a modern architecture that provides increased flexibility and scalability for organizations of any size.

The Salesforce app has capabilities in sales management (its heritage), marketing automation, partner relationship management and customer service. These help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce’s social media application, Chatter, allows for social networking and collaboration across the organization. For very specialized industries and organizations, the Force.com platform enables custom application development. Developers can gain access to the application development environment and access the tools and resources they need to design, create and deploy a custom app for their organization.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both places to reduce double entry. Because these capabilities are delivered via the cloud, this happens whether the email or task is completed in the office, home or during the morning commute.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a complete technology stack that covers database and security as well as workflow and user interface. Because all applications are deployed in the “cloud,” they can be designed, built, tested and deployed without the added expense of purchasing hardware and IT support.

Salesforce for small business allows users to manage an unlimited number of contacts, track sales deals, manage tasks and events, harvest Web leads and track performance with reporting. While the Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, advanced API integrations and more.

 

Salesforce.com - Sales cloud CRM
 
  • Salesforce.com - Sales cloud CRM
    Sales cloud CRM
  • Salesforce.com - Accounts and contacts
    Accounts and contacts
  • Salesforce.com - Email integration
    Email integration
  • Salesforce.com - Analytics and reporting
    Analytics and reporting
  • Salesforce.com - Case management
    Case management
  • Salesforce.com - Collaboration
    Collaboration
Supported Operating System(s):
Web browser (OS agnostic), Mac OS

837 Reviews of Salesforce.com

Showing 1-20 of 837

 

from Eventbrite Inc.
Specialty: Software / IT
Size of portfolio: Single user Portfolio size: Single user

Review of SalesForce.com

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Likes Best

Ease of Use; Great tracking tool; Intuitive Product;

Likes Least

I've only had a good experience till date. Since I am not an extensive user, my feedback is fairly limited.

Recommendations

SFDC is the market leader for a reason. Do not have any recommendations for the evaluator of the software.

 

from Eventbrite
Specialty: Other
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Salesforce Developer working on it for last 4 years

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Likes Best

Interfacing the different plug ins and consolidating whole sales, service and marketing process in one process.

Likes Least

Need to write code for complex logic which can be time consuming.

Recommendations

Evaluate your sales process. It's great for tracking inside and outside sales, but not effective for campaigns.

 

from NTT Data
Specialty: Consulting
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Salesforce is awesome - it allows great flexibility and enhancements

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Likes Best

Salesforce allows for the ability to completely customize the customer experience. With easy to setup configuration and the ability to extend with custom code, each customer gets a unique experience tailored to exactly their needs

Likes Least

Sometimes it is hard to locate specific training items about new features.

Recommendations

Play around! The best way to make a great evaluation is to sign up for a developer or trial org and just build stuff. You will learn it is not only easy to build but quick to do the items you creating.

 

from Skuid
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

As a platform, Salesforce is incredible, albeit a bit disjointed.

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Likes Best

I love the fact that as a developer you can go from idea to a fully functional prototype (many times) in a matter of hours. Their platform makes it extremely easy to build a proof of concept, get feedback, and quickly get it to market. I can't think of any other platform that would allow me the same speed to market.

Likes Least

The pain you'll hear most often is the user interface. Much of the Salesforce1 platform suffers from a very, very dated look. Thankfully there are tools out there to mitigate that somewhat, but out of the box, it can still be a bit jarring. Salesforce has also made a number of acquisitions in recent years to help flesh out their platform. The individual function of each new "cloud," as they've taken to calling them, is usually quite impressive. The problem typically surfaces when you want to build a unified system from all the disparate parts. Most of the acquisitions are not fully native, so the platforms are really integrations with Salesforce. This can prove to be frustrating. Not impossible to overcome, but frustrating.

Recommendations

Salesforce has a lot of add-on products (the "clouds" mentioned earlier). Many of them are very valuable in their own right and would be difficult to effectively reproduce. I would contend that some are not totally necessary when you leverage some of the drag-and-drop UI tools available on their AppExchange. Nowadays it's more and more important to be nimble, so if you want to completely change the look of Salesforce, closing that feedback loop is important. Look for tools that help you work faster.

 

from Santex Group
Specialty: Software / IT
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Great support for our Sales and Operations

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Likes Best

About the vendor, its reliability. About the product, the robust reporting they have.

Likes Least

Having the Professional Edition, you reach to the point of having to go Enterprise, which doubles the cost. You start discovering the things you can do and start hitting walls that says "Go Enterprise". I'd expect to have more room before hitting so many walls.

Recommendations

If you are a startup, don't even think about it. I wasn't part of the implementation, but it wasn't a walk in the park. The system is huge and the maintenance it needs, in my opinion, is not for a startup. You will need someone to take care of this at least part time.

 

from Symc
Specialty: Engineering
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Great Resource

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Likes Best

It is a great resource to be connected. Most widely known product in it's industry.

Likes Least

Hearing from other folks, the product is expensive in comparison to others.

Recommendations

I do not have any recommendations as I am unaware of other CRM softwares.

 

from XO Communications
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

East Intergrated and useful

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Likes Best

This product links a lot of our systems we use internally. The information flows through flawlessly, search and navigating is a breeze.

Likes Least

I just hate the load times. I hate waiting and when it comes to computers I have been spoiled by speed.

Recommendations

Make sure you use the system daily for a few weeks before you make any judgement.

 

from newBrandAnalytics
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Sales Operations Manager

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Likes Best

Consolidating Sales and Client Services information in one place is amazing.

Likes Least

The interface is a bit outdated. Would love to see a change in aesthetics.

Recommendations

I'd advice doing a product demo to ensure you are purchasing the licenses that you need for your business use case.

 

from Skuidify, LLC
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

A decent way to get moving quickly, but expensive

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Likes Best

A very solid and extensible platform on which you can build just about any web application.

Likes Least

There's no (guaranteed, reasonable) way to migrate to a single tenant instance once your company has grown. You are pretty much stuck in a multi-tenant environment and all the limitations that come with it. Also, it's very expensive.

Recommendations

Out-of-the-box Salesforce is very one-size-fits-all, and despite their marketing regarding future enhancements, most customers quickly grow frustrated with the platform's real limitations. It's good to start out expecting to need third-party tools to accomplish any customizations (or be prepared to shell out some serious cash for custom development).

 

from Coyote
Specialty: Transportation
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Salesforce experience is been great

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Likes Best

It's does a great job of maintain your data, giving your company great objects to customs and use. It is a large database for all kinds of big data.

Likes Least

The user interface and the constant scrolling. When I have to click from page to page. Not writing all the custom objects.

Recommendations

Make sure you enjoy the UI/UX and make sure you have a good team who can write visual force

 

from Skuid
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Jons review

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Likes Best

Being able to manage data, for examples leads, contacts, accounts and opps

Likes Least

doesnt look pretty. Hard to navigate. too many clicks and changing from page to page is a hassle

Recommendations

Its an incredible CRM, its one of a kind, just the neatness, clarity, and navigation is no bueno.

 

from Skuid
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Andy love Salesforce

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Likes Best

Ease of use is lacking but I use an app called Skuid and it makes it way better for user adoption and data integrity.

Likes Least

UI/UX is a bit dated. Don't like scrolling a ton on detail pages. Static Dashboards lead to complicated reports and are not able to show real time data changes.

Recommendations

Good luck and evaluate it for all aspects of your business. Skuid is an app that allows for customization at the enterprise level and deployment to your user base.

 

from JM Ford and Assoc
Specialty: Insurance
Size of portfolio: Single user Portfolio size: Single user

Great for Small Business

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Likes Best

I like ease of use and ability to get directions to an address from the mobile app. It is easy to keep up with and use and great for my crazy busy small business.

Likes Least

I do not like that you cannot store things like SSN, and set up auto reminders for Birthday cards without going into each individual persons record.

Recommendations

it is a forward thinking company that changes as you need to become more relevant and current.

 

from RelationEdge
Specialty: Consulting
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Salesforce ... Not Just for Sales

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Likes Best

The product provides a true platform for any process but specializes in the area of sales processes. The platform truly enables businesses to implement business processes in a tool that is available anytime, anywhere on any device.

Likes Least

The most challenging thing about the product is the price. Their tools may look costly, but when considering the value of a tool that truly helps run a business, it's not that big of an investment.

Recommendations

Work on a deployment plan that has phases, don't try to integrate to everything at the onset. Work on core needs first and then move to more complex requirements.

 

from RelationEdge
Specialty: Consulting
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Salesforce experience

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Likes Best

Time to value, agility to make changes quickly. 3x per year upgrades.

Likes Least

Nothing. Salesforce is an amazing tool. It is simple to use once it is configured correctly for your business.

Recommendations

Think of total cost of ownership. Salesforce is a premium product, but the savings from not having to maintain servers, infrastructure, (and utility bills), and IT staff will more than make up for it.

 

from RelationEdge
Specialty: Consulting
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Salesforce user and implementation specialist

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Likes Best

Very user friendly; quick and responsive customer support; fairly easy to customize.

Likes Least

Technical limitations at times during customization.

Recommendations

Take the time to use and test the software, and be aware that it is only a platform that can be built upon and continuously developed.

 

from Cvent
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Currently a sales manager, been using Salesforce for 7 years

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Likes Best

Salesforce is extremely intuitive and easy to use. It's the backbone of our organization.

Likes Least

There's nothing bad that I can say about Salesforce.

Recommendations

Salesforce has fantastic integrations. Before we evaluate any add-on / vendor, we make sure that there is a SF integration that we can take advantage of.

 

from NewBrand
Specialty: Software / IT
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Marketing Associate

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Likes Best

Not difficult to use but definitely need some training to learn full capabilities.

Likes Least

Data.com! Horrible contacts, messy, and extremely inaccurate!

Sales uploader can be difficult. Which phrasing errors would have more specific identifiers to the actual problem.

Recommendations

Make sure to either know some with experience in SF to help with training.

 

from NewBrandAnalytics Inc.
Specialty: Software / IT
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Love the product. Wish I could do more.

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Likes Best

I love the simplicity of the basic UI, and the ability to control data sharing and the ability to disperse essential data.

Likes Least

The Basic product doesn't have all the necessary functionality, which requires us to purchase additional plugins. Also, their support redirects to their resources page, which is cramped with way more questions than actual articles and solutions. I personally find it hard to find answers to my questions with their resources.

Recommendations

You either need someone who has worked with the Salesforce CRM before or need a course. Also, implementation is not as easy as it might seem.

 

from MyeBiz
Specialty: Software / IT
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Very difficult to get started

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Likes Best

It is robust and can do just about anything you need it to.

Likes Least

It's not very user-friendly and requires a lot of overhead to get started.

Recommendations

I would recommend to explain to the sales rep upfront everything that you are trying to accomplish so you can see how much integration and time to market.

 
 
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