Salesforce.com CRM Software


 

The Salesforce cloud is a leader in on-demand customer relationship management. The system offers a broad suite of CRM applications for small, mid-market and enterprise organizations, with a focus on sales and support.

Salesforce offers vertical solutions for the wealth management and financial services segments only, but its partner network (AppExchange) offers a wide variety of other industry-specific solutions. The applications are built on the Force.com platform, a modern architecture that provides increased flexibility and scalability for organizations of any size.

The Salesforce app has capabilities that include, sales management (its heritage), marketing automation, partner relationship management and customer service. These help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce’s social media application, Chatter, allows for social networking and collaboration across the organization. For very specialized industries and organizations, the Force.com platform enables custom application development. Developers can gain access to the application development environment and access the tools and resources they need to design, create and deploy a custom app for their organization.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both places to reduce double entry. Because these capabilities are delivered via the cloud, this happens whether the email or task is completed in the office, home or during the morning commute.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a complete technology stack that covers database and security as well as workflow and user interface. Because all applications are deployed in the “cloud,” they can be designed, built, tested and deployed without the added expense of purchasing hardware and IT support.

Salesforce for small business allows users to manage an unlimited number of contacts, track sales deals, manage tasks and events, harvest Web leads and track performance with reporting. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, advanced API integrations and more.

 

Salesforce.com - Sales cloud CRM
 
  • Salesforce.com - Sales cloud CRM
    Sales cloud CRM
  • Salesforce.com - Accounts and contacts
    Accounts and contacts
  • Salesforce.com - Email integration
    Email integration
  • Salesforce.com - Analytics and reporting
    Analytics and reporting
  • Salesforce.com - Case management
    Case management
  • Salesforce.com - Collaboration
    Collaboration
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

3,027 Reviews of Salesforce.com

 
Software Advice Reviews (1,716)
More Reviews (1,311)

Showing 1-20 of 1,716

from Crocs
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

SalesForce - Keeping Eggs in One Basket

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I work with SF at my call center it is the center of our universe. Customer accounts, emails, cases, everything is right there at your fingertips and interactive. I'm told that SF has joined up with Demandware, which is a massive step in the right direction and will do nothing but make and already efficient system better.

Pros

Keeps your records and new incoming data in one place, easy to use ad accessible.

Cons

It would be great if this system integrated more with SAP or other warehouse systems to place FOC orders or check order/refund statuses.

Advice to Others

It takes a little while to learn everything this system can do, but it is well worth the effort.

 
 

from Turnipseed Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

Salesforce CRM

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Comprehensive solution for CRM. Designed for flexible needs that can adapted very easily

Pros

Flexibility

Cons

License pricing

Advice to Others

Try it to learn and adapt to your CRM requirements

 
 

from Crocs
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

Good Program

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Really good product, it's a bit tricky to figure out how to do everything, and what everything does, so it's not super easy for all new users, but it does a great job!

 
 

from Rental Guys Inc.
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

Sales Force

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Features include contact management, lead generation, opportunity management, sales forecasting, workflow automation, collaboration tools and much more — all in one, easy-to-use platform. Salesforce is also a cloud-based CRM software, which gives you anytime, anywhere access to your data, even from mobile devices.

Pros

Gives you anytime, anywhere access to your data, even from mobile devices.

Cons

No quick way to transfer business cards contact files directly into the program.

 
 

from Selligent
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

Challenging Implementation

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SalesForce has several capabilities that are ideal for a company that wants to leverage out-of-the-box rather than custom. The overall implementation process was challenging and it was difficult to navigate the best point of contact within SalesForce.

 
 

from Home Works
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

Experience with Non-profit Model for Salesforce

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I have been using this for 2 years and have found it to be helpful in some ways, but not very user-friendly. Unfortunately, our model is about 20 years old and was modified so many times that we are not able to move to the newest version without losing a lot of our data.

Pros

The value.

Cons

It is not user friendly.

Advice to Others

If you do not need a very complex database and money is an issue, then this may be a good fit for you.

 
 

from Real Estate
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

Salesforce CRM

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N/A

I am getting used to it. I enjoy the simplicity of the version that we purchased as a company. I enjoy the email integration as well.

Pros

Email integration, reminders, simplicity.

Cons

Can be difficult to master.

Advice to Others

I shopped around and tried some out. For the price point, it does what it needs to if you have simple needs regarding a CRM software.

 
 

from Honor Bunker DBA Coffee Bunker
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

Salesforce not user friendly

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We have had continuous problems with Salesforce and it's design is not really good for a nonprofit. Customer service is nonexistent and we cannot even get a callback or we are told that the system works for everyone else and it is our fault the program is not working for us.

Pros

Very little

Cons

the set up is an amateur at best and does not make sense. the input methods have little to no way of finding duplication and make amending files very difficult. The information kept is totally by number and make this service only a numbers collection tool.

Advice to Others

Try to find a way to test this before you use it.

 
 

from Crocs
Specialty: Distribution
Number of employees: 10,000+ employees Employees number: 10,000+ employees

Salesforce CRM

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Salesforce is a great CRM and enjoyable to use. I use it every day for reporting on cases, and rules, and dashboards. Anything you want Salesforce to do it can pretty much do it.

Pros

Easy access, easy made reports

Cons

Needs to interact with Demandware faster

Advice to Others

Definitely buy Salesforce

 
 

from Medical device company
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

Salesforce CRM

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Salesforce is a great CRM to monitor and log all customer feedback. You can different case types, create any type of field you'd like to track.
There is also a great feature to do reporting and a live dashboard to monitor on any period increments (daily, monthly, quarterly, etc)

 
 

from Celerion
Specialty: Pharmaceuticals
Number of employees: 201-500 employees Employees number: 201-500 employees

easy to learn and use

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I found salesforce easy to use and easy to learn the ins and outs of. It has customisation to fit the needs of the organization and is good for tracking client data and pulling reports.

 
 

from Als Sport
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

Salesforce was pretty good

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Salesforce was brought in to help manage our customer service issues. We're a retail store and we get quite a few small issues pop up. Salesforce helped us organize it and helped us collaborate.

Advice to Others

It helped us as a small company with a small support staff

 
 

from Sargon research
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Salesforce

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I have used sales force for 2 years and I have been extremely impressed with the ease of integration with our business.

Pros

Ease of implementTion and use

Cons

Price

 
 

from Equestrian Crossings
Specialty: Animal Welfare
Number of employees: 2-10 employees Employees number: 2-10 employees

Great product. Perfect for large, enterprise minded nonprofits.

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This is a very sophisticated product. They have a great attitude towards nonprofits and are there to help. However, this is an enterprise application that is highly customizable. For our small nonprofit it is just too much for us to handle.

Pros

It does everything I need it to do. It is specific for nonprofits. It is versatile and very customizable.

Cons

It is highly customizable and that requires trained staff. My nonprofit does not have trained staff. It's too much for us. Sorry to say because I love the app and the company that makes it.

Advice to Others

Be sure that you have high technical skills or a good sized budget for consultants.

 
 

from iHealthHome
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

Feature rich, flexible, not the most intuitive

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Onboarding process didn't provide much assistance unless your ready to pay a pretty penny. I am comfortable figuring things out on my own which wasn't a problem - especially because of the user forums and help articles available. Once the product is implemented correctly it is extremely effective all the way through dashboards and reporting.

Pros

The flexibility is fantastic. It also seems that with the new Lightning release they are trying to keep up with the times.

Cons

Not the most intuitive product, but of course the flexibility overrides this con.

Advice to Others

You can't go wrong with Salesforce as a CRM. They will have everything you need, and if there is a feature missing you can either add on some customization, integration, or find something on the App Exchange.

 
 

from Enzigma Soft.
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

Salesforce True Review

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Salesforce is a really good platforms for the non-profits, as it provides cost cutting and various functionalities that helps the non-profits to work well with their customers.

 
 

from Cigna
Specialty: Insurance
Number of employees: 10,000+ employees Employees number: 10,000+ employees

Salesforce CRM

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Salesforce.com makes it extremely easy to compile necessary information in one easy place. It connects our business partners while also providing a medium for enhanced efficiency to other tools. Also, it creates an invaluable method of analytics which helps grow target initiatives and grow sales, revenue, and profit. Thanks!

 
 

from VIU
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

Salesforce CRM for University

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We have been using Salesforce as a CRM system for about 3 years now and the results have been phenomenal. It helps us streamline lead management and lead nurturing process with great system capabilities as well as reporting capabilities. Works great through API with other systems.

Pros

World's #1 CRM, cloud-based, true SaaS, a big organization with 24/7 helpline and support, works great with other systems.

Cons

None

 
 

from North Louisiana Economic Partnership
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

Salesforce CRM

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N/A

Salesforce CRM is intuitive and user-friendly. I didn't use it at an in-depth level -- I never got to the point where I was generating reports, but it was easy to find the investors and members of the non-profit I was interning for and add information to the forms.

Pros

How easy and intuitive it was to use.

Cons

You did have to set up a member or contact form in a certain order; otherwise, you couldn't really do it. It was slightly annoying in the beginning when I didn't realize that, but once I did, it was fine.

 
 

from LeAp
Specialty: K-12 Education
Number of employees: 51-200 employees Employees number: 51-200 employees

User Friendly!

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This product is user friendly. It also has a great Nonprofit Starter Pack and supports by providing 10 free license's for 501(c) organizations. The interface is also very up-to-date and the cloud is fast.

Pros

Great Product for the money!

Cons

It is on the pricier side.

Advice to Others

It is a quality product that stays on the cutting edge of technology.

 
 
 
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