Salesforce.com CRM Software


 

The Salesforce cloud is a leader in on-demand customer relationship management. The system offers a broad suite of CRM applications for small, mid-market and enterprise organizations, with a focus on sales and support.

Salesforce offers vertical solutions for the wealth management and financial services segments only, but its partner network (AppExchange) offers a wide variety of other industry-specific solutions. The applications are built on the Force.com platform, a modern architecture that provides increased flexibility and scalability for organizations of any size.

The Salesforce app has capabilities that include, sales management (its heritage), marketing automation, partner relationship management and customer service. These help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce’s social media application, Chatter, allows for social networking and collaboration across the organization. For very specialized industries and organizations, the Force.com platform enables custom application development. Developers can gain access to the application development environment and access the tools and resources they need to design, create and deploy a custom app for their organization.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both places to reduce double entry. Because these capabilities are delivered via the cloud, this happens whether the email or task is completed in the office, home or during the morning commute.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a complete technology stack that covers database and security as well as workflow and user interface. Because all applications are deployed in the “cloud,” they can be designed, built, tested and deployed without the added expense of purchasing hardware and IT support.

Salesforce for small business allows users to manage an unlimited number of contacts, track sales deals, manage tasks and events, harvest Web leads and track performance with reporting. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, advanced API integrations and more.

 

Salesforce.com - Sales cloud CRM
 
  • Salesforce.com - Sales cloud CRM
    Sales cloud CRM
  • Salesforce.com - Accounts and contacts
    Accounts and contacts
  • Salesforce.com - Email integration
    Email integration
  • Salesforce.com - Analytics and reporting
    Analytics and reporting
  • Salesforce.com - Case management
    Case management
  • Salesforce.com - Collaboration
    Collaboration
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

1570 Reviews of Salesforce.com

Showing 1-20 of 1570

 

from ImageMoverMD
Specialty: Healthcare / Medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

The painful necessity of a CRM

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Likes Best

Works good for those calling on hospitals. Once set up, your daily activities can be easy to track and review

Likes Least

Not the lease expensive, has lots on great, but again not inexpensive add ons.

Recommendations

Make sure it fits well for your industry and call points. You don't want to have to log into another product for one feature. Saleforce is pretty good about this.

 

from Saneso
Specialty: Healthcare / Medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Implementing Salesforce in a medical device startup

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Likes Best

Customization and the ability to associate records.

Likes Least

Incessant upselling and lack of understanding of where the startup is in its growth.

Recommendations

Make sure the organization is ready to fully implement it.

 

from Roanoke Pride inc
Specialty: Accounting
Number of employees: 1 employee Employees number: 1 employee

Love Salesforce!

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Likes Best

This product makes keeping our contacts and business flowing. It makes tracking calls to donors easy for my non profit to track and follow up on!

Likes Least

Nothing stands out that I don't Like about the software!

Recommendations

Choose something that will fit your business need!

 

from Visionary Communications
Specialty: Media
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Salesforce: Helps Improve Internal Communications/External Customer X

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Likes Best

I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain.

I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.

Likes Least

Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.

Recommendations

I would recommend that you try several types of CRM software that fit with your company's culture, size, client base and industry. Get involvement from your team - account managers, account execs, sales managers, VP Sales, marketing support- who will all have varying opinions on needs and functionalities to improve business flow, communications, customer x and employee x.

 

from PSI
Specialty: Construction
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Great product

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Likes Best

Self evident application with great vendor support

Likes Least

High cost and inability to access the database directly. Cost is expensive for mid-market companies.

Recommendations

Make sure to evaluate the power of the platform. The application exchange is powerful and there are many applications that integrate seamlessly

 

from Saturn Freight Systems
Specialty: Transportation
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Salesforce helped me find a CRM solution that works for my budget

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Likes Best

It automatically pulls in e-mail history for each contact that is linked to an opportunity. This is combined with automatically logging phone calls. Meetings are logged, but once done, everything is in one place automatically. Also, I can push the contact's phone number to my phone from my computer which is very handy.

Likes Least

It took me a while to get some help with the basic set-up. Even after watching the on-line tutorials.

Recommendations

This is good for me as a standalone CRM that I can afford to pay for out of my own pocket.

 

from Kapost
Specialty: Software / IT
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Couldnt live without SFDC

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N/A

Likes Best

Easy integration with Marketo for seamless lead flow

Likes Least

list uploads are difficult - required 3rd party software to dedupe

Recommendations

Take your entire tech stack into account and verify integrations

 

from National Louis University
Specialty: Education
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Target Recruit only for Corporate Recruiters

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Likes Best

I liked the note section on each applicant so all recruiters in the system could see where an individual applicant was in the process and any notes on said applicant.

Likes Least

The system was built for recruiting agencies not if you're recruiting for just your company. The customer service was not good and they were hard to understand. There seemed to always be miscommunication between support and our company.

Recommendations

After working with Target Recruit, a new system will always have above par customer service. It's important the support team understand your needs and speak your language. I would make sure their support team has an understanding of your business and can meet you halfway at least.

 

from National Louis University
Specialty: Education
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Sr. HR Generalist

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Likes Best

Had some good concepts but nothing that was really relevant to our company.

Likes Least

The product was not user friendly and difficult to navigate.

Recommendations

Make sure it can do specifically what your company needs.

 

from Forum Communications
Specialty: Media
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Salesforce review

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Likes Best

They have very good Seamless sales integration. Fairly good customer service

Likes Least

thei product is very expensive in comparison to other crm products

Recommendations

Look at other product offerings. In particular Evaluate SugarCRM

 

from Roman industries
Specialty: Manufacturing
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Good product

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N/A

Likes Best

Ease of use. The product just works, no need for hassling the vendor and requesting support. The reporting is nice, but you have to define it--
Hard without a dev team.

Likes Least

Robustness... It doesn't have certain g
Features, would be great if it coul automatically update other program, oracle ebs

Recommendations

Testing... Make sure it works. Deployment requires customization.

 

from National Louis University
Specialty: Education
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

I really liked Salesforce because it was very organized.

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Likes Best

This is a great applicant tracking site that helps me to stay organized. I like the layout of the site. I feel that when I teach other employees, it's easy to navigate as well.

Likes Least

Sometimes it has glitches in the system, but for the most part, I do not find anything that I don't like about it.

Recommendations

Take the time to learn the different tabs and layout of the software. It is really easy to use once you learn about it.

 

from Neutron Industries
Specialty: Manufacturing
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

USER FRIENDLY!

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Likes Best

I LIKE THIS PRODUCT BECAUSE IT CAN INTEGRATE EASILY WITH OUR OTHER PROGRAMS
FOR EXAMPLE: PARDOT

Likes Least

IT WILL JUST TAKE PRACTICE USING IT AS WITH ANY NEW SOFTWARE

Recommendations

ASK QUESTIONS OR EMAIL SUPPORT WHEN YOU DON'T KNOW SOMETHING.

 

from Neutron Industries
Specialty: Telecommunications
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Great tool!

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Likes Best

You can search by business name, phone number, and much more. Plus it also has a task manager.

Likes Least

It is time consuming when sorting the older leads that have already been worked.

Recommendations

Work with it. It is simple and helps a lot with tracking your progress.

 

from Neutron Industries
Specialty: Telecommunications
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

SALESFORCE

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Likes Best

search engine is easy to maneuver when finding contacts, either by name or phone number

Likes Least

inability to see old contacts, and notes from previous old visits

Recommendations

great tool for managing task in order of priority

 

from Neutron Industries
Specialty: Other
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

One call sales not supported

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Likes Best

I like that is synced with Pardot and has several ways to search, set different values and quickly retrieve information on your prospect.

Likes Least

I do not like that the notes from the call log don't translate to the actual notes or to the opportunity. I also don't like that when you click on a prospect it doesn't automatically pull a new tab. It makes it very difficult to keep your place on your list and if you accidentally leave your lead page it doesn't save your filters. Also there is not a one call and closed option which can be time consuming. Lastly we were not able to sync leads with our DNC list and active customer data base, which is again very time consuming.

Recommendations

Learn to filter your leads and don't use the log call option I found that confusing and ineffective for my purposes.

 

from Neutron Industries
Specialty: Distribution
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Great Sales Tool

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N/A

Likes Best

I like the ease of the search engine and ease of keeping track of leads

Likes Least

I have difficulty organizing leads, the older leads are harder to sort through.

Recommendations

Take your time and learn the software, and load fresh leads.

 

from Neutron Industries
Specialty: Distribution
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Great Sales Tool

Ease-of-use

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Likes Best

I like the ease of the search engine and ease of keeping track of leads

Likes Least

I have difficulty organizing leads, the older leads are harder to sort through.

Recommendations

Take your time and learn the software, and load fresh leads.

 

from Keay Consulting
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

Salesforce

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Likes Best

Technical Support is very good. The software is very easy to use, customize to your particular needs. Keeps you on task while managing your accounts.

Likes Least

The depth of what the product can do can be a bit overwhelming at times.

Recommendations

Compare functions against cost as well as how it will increase productivity.

 

from Burner Food & Beverage LLC
Specialty: Manufacturing
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

What you need to know

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Likes Best

Customizab to you business process called stage gate

Likes Least

Professional edition has to many limitations related to fields allowed by object

Recommendations

Make sure you compare the various CAL levels and there limitayions since we learned the hard way that professional only allows 100 fields per object

 
 
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