Salesforce.com CRM Software


 

The Salesforce cloud is a leader in on-demand customer relationship management. The system offers a broad suite of CRM applications for small, mid-market and enterprise organizations, with a focus on sales and support.

Salesforce offers vertical solutions for the wealth management and financial services segments only, but its partner network (AppExchange) offers a wide variety of other industry-specific solutions. The applications are built on the Force.com platform, a modern architecture that provides increased flexibility and scalability for organizations of any size.

The Salesforce app has capabilities that include, sales management (its heritage), marketing automation, partner relationship management and customer service. These help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce’s social media application, Chatter, allows for social networking and collaboration across the organization. For very specialized industries and organizations, the Force.com platform enables custom application development. Developers can gain access to the application development environment and access the tools and resources they need to design, create and deploy a custom app for their organization.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both places to reduce double entry. Because these capabilities are delivered via the cloud, this happens whether the email or task is completed in the office, home or during the morning commute.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a complete technology stack that covers database and security as well as workflow and user interface. Because all applications are deployed in the “cloud,” they can be designed, built, tested and deployed without the added expense of purchasing hardware and IT support.

Salesforce for small business allows users to manage an unlimited number of contacts, track sales deals, manage tasks and events, harvest Web leads and track performance with reporting. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, advanced API integrations and more.

 

Salesforce.com - Sales cloud CRM
 
  • Salesforce.com - Sales cloud CRM
    Sales cloud CRM
  • Salesforce.com - Accounts and contacts
    Accounts and contacts
  • Salesforce.com - Email integration
    Email integration
  • Salesforce.com - Analytics and reporting
    Analytics and reporting
  • Salesforce.com - Case management
    Case management
  • Salesforce.com - Collaboration
    Collaboration
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

1492 Reviews of Salesforce.com

Showing 1-20 of 1492

 

from Orion
Specialty: Media
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Beware you can't do monthly subscriptions

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Likes Best

Lack of transparency with subscriptions, and the sales team lack account based information, such as subscription information

Likes Least

Flexibility with subscriptions. The sales team was unaware of how to advise on subscribing correctly

Recommendations

Steer clear unless you're 100% certain as you can only do 12 month subscriptions

 

from Good Look Ink
Specialty: Healthcare / Medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Adequate but needs to much customization

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Likes Best

Premiere support is very good. They work with you to solve your problem.

Likes Least

They don't help you set up your processes as much as they should.

Recommendations

Do your processes/procedures before selecting a vendor and make sure the software can accomplish your needs.

 

from Keller Williams Realty
Specialty: Real Estate
Number of employees: 1 employee Employees number: 1 employee

Good product but not ideal for real estate agents

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The customer service is good. When they showed me the product and I found it's not suitable for the real estate agent, they did not waste my time to try selling me the product. Very professional.

Likes Least

The product couldn't be customized for real estate agent to do CRM.

Recommendations

Not suitable for real estate agents, try some other softwares that are designed specifically for real estate agents.

 

from Encore Sounds LLC
Specialty: Other services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Not bad if you are only looking to track sales leads and nothing more.

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It was easy to set up salesforce -- probably one of the easiest out of all of the CRM products that we tried. The interface is user friendly and the CRM does what it is advertised to do.

Likes Least

The software lacks features that go beyond making the sale. In other words, it just wasn't the best fit for us. Our company needs to track client data beyond the actual sales point so Salesforce didn't work well for us.

Recommendations

Take the time to make a list of exactly what you expect from a CRM. There are so many CRMs out there that you really need to force yourself to have a complete understanding of what you need before you start shopping around.

 

from Cicoil
Specialty: Manufacturing
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Salesforce review

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Its extremely easy to use, especially for novices. The customer service group is very responsive and have helped me out when I needed help.

Likes Least

Nothing to dislike. The only negative would be if this products cost just a little less.

Recommendations

It is extremely easy to use and a very useful too. It is great for utilizing on mobile devices as well.

 

from SIE Consulting Group
Specialty: Consulting
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Helpful CRM option

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Likes Best

As my company's relationship manager, Salesforce has really helped me to keep track of current and potential contacts to link together for business development. The ability to update at all times is very helpful, and allows for the flexibility required by our group.

Likes Least

It isn't always obvious how to best utilize all features.

Recommendations

I recommend asking as many questions as possible prior to purchasing the software, and to maintain an ongoing relationship with your point of contact./

 

from GFM Ministries
Specialty: Accounting
Number of employees: 1 employee Employees number: 1 employee

Overall good, though learning the software has a very high learning cu

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Likes Best

Incredibly robust and customizable system. It meets really any need you have, as long as you take the time to learn the system. Their training programs are a bit confusing. They seem to have 22 different programs you can become a part of, all with ambiguous names.

Likes Least

Very high learning curve with a catch 22 support system. "Sure you can get help.. just pay us more per month!"

Recommendations

Make sure you have considerable resources in place to simply LEARN the software. It's not 100% intuitive.

 

from TriTech
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

A must in sales

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Likes Best

Salesforce is the most customization tool out there. Between the ability it offers for you to build your own fields, pages, workflows and so forth to the App store where you can integrate additional tools to make Salesforce work exactly how your organization needs.

Likes Least

Salesforce's best quality can always be their worst - Customization. It can be very time consuming and sometimes difficult to figure out how to build the system to your needs since it is not an out of the box solution.

Recommendations

Make sure that you have someone who can be dedicated to managing Salesforce. It is not something that can be setup and just run from there.

 

from ExerPlay, Inc.
Specialty: Distribution
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

SalesForce Review

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Very customization friendly. Easy to fix or change as needed.

Likes Least

Feel like a small fish in a big pond. Very little effort in trying to keep or maintain us as a customer. Could care less if we leave.

Recommendations

Not for small businesses. Very little support when they are managing accounts of 100 licenses or more.

 

from Venbrook Insurance Services
Specialty: Insurance
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Used SF for over a year prospecting as a Commercial P&C Insurance brok

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The software is customizable and allowed me to create needed fields and pipeline reports.

Likes Least

Out of the box the software seems like its too much for a smaller operation

Recommendations

SalesForce is likely the best solution for a company with many levels of its organization and the staff and time to set up and use its capabilities to the fullest.

 

from WE
Specialty: Non-Profit
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Salesforce for lead nurturing and closing

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I am very fond of the way campaigns can be structured and how reports can be pulled.

Likes Least

Pulling and creating reports can be challenging with limited experience. Email templates and fonts need immediate improvement

Recommendations

Its important to know all the different features that Salesforce offers to be able to write a comprehensive review

 

from LiveBeyond
Specialty: Non-Profit
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

New to my organization and need to get familiar with salesforce

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Still learning about the functionality but appears the ability to track leads is good.

Likes Least

Integration with other system and user training has been difficult for us, a small organization.

Recommendations

Make sure it fits your business model. For example, ours is not-for-profit and functionality is not always fitting.

 

from Albury Wodonga Animal Rescue
Specialty: Non-Profit
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

An awesome way to keep our business organised

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I like the way it is multi-functional. It can be set up to suit just about any type of business or organisation. It can be used for so many functions from data saving to setting daily reminders, the possibilities are only limited by your own application.

Likes Least

The other people in my organisation are reluctant to get off their bums and use Salesforce, I just can't make them see how useful can be to them, this frustrates me to no end. I've been using it for many years now and the records we keep on the cloud and can pull up when needed have been a god-send many times.

Recommendations

Just use it, for your own sake just try it. Don't be afraid of trying something a bit different.

 

from PARIS
Specialty: Food / Beverage
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

We used this to manage our catering client database.

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Very easy to learn and to use. It's easy to train staff on using it - and since it's pretty popular I've had staff who already know how to use it when they join us. I love the cloud aspects of it. It forces me to make sure I'm following up properly with our customers! Their customer support is also really great and there is a ton of training material out there so you can really make the most of it.

Likes Least

Honestly it's slightly pricey for us when there are some free options out there. But I know that we are getting our money's worth through repeat orders that it helps us to get, and I'd rather pay for the better quality solution here. I do wish it were a bit more customizable too.

Recommendations

I would recommend that you check out the free options out there for CRM if you are a small business. You might find that they meet your needs for a while before you graduate into needing something more robust - that's what we did and it did save us some money. Also, try out the competition for the paid ones. They do similar things and you might like the workflow in others more - but this is the one that works best for us.

 

from Fairfax Data Systems
Specialty: Software / IT
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

We eventually chose Followup Power after doing the research on SA

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Likes Best

It is a decent product if you don't value prospecting a lot and want to track your sales behaviors by project instead of by contact.

Likes Least

"This is not a real CRM", quoted from CEO after implementation.

Recommendations

After first couple of calls and demo, you must try it out by yourself.

 

from MCT/RAM
Specialty: Manufacturing
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Very complete

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Likes Best

Has all the options I need plus many more. Maybe too many!! Once data is in the system you can run many different reports. Has TRUE email integration.

Likes Least

Too many options. Not easy to learn. Things that you think are simple take some time to learn.

Recommendations

Have an saleforce employee take you thru the software. Maybe web demo.

 

from Lumedx
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

We have used SF for 15 years

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Likes Best

Flexibility to customize and it is fast for report generation.

Likes Least

Support services over the years has deteriorated. There was a time that we received immediate assistance. Now, there is a delay and sometimes multiple calls are necessary.

Recommendations

Talk to references about their experience to make sure the product fits the workflow.

 

from Technologic
Specialty: Software / IT
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Sales Force is Expensive

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It is simple and I appreciate the employees for being well informed of their product

Likes Least

Its way expensive and its not tailor made to specific needs. Its set in stone. It is what it is and that is it.

Recommendations

I would suggest looking into alternative for project management or fleet management or even CRM possibilities because there are other more cost effective and tailored made solutions.

 

from X Factor Placement
Specialty: Software / IT
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

Solid product!

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Likes Best

As a sales guy one of the most important pieces of functionality I look for is the ability to write, keep and search notes, and then be able to display them in an easy-to-read format, and SFDC does this. The native forecasting model is also pretty simple once you get the hang of it. It's also extremely customizable which can be good or bad depending on whether you're a sales guy or a member of the management team.

Likes Least

SFDC has a ton of functionality and companies with large sales organizations will likely have a SFDC Administrator, and where things can go sideways is when they start making all kinds of modifications and disrupting the native flow of the software, so this isn't so much a knock on SFDC as it is how much customization can be done to the software. There is a good flow to SFDC out of the box and too much customization can really screw that up, especially when it comes to forecasting.

Recommendations

Of all the CRM's out there, this is definitely one of the best so you can't go wrong by choosing it. However, if it's simplicity that you're looking for then there are other CRM's you should probably look at.

 

from The Borgen Group LLC
Specialty: Manufacturing
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Salesforce is is the 1 selling CRM

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Likes Best

USED BY BIG BUSINESS AND LARGE SALES TEAMS TO MANAGE LARGE ACCOUNTS

Likes Least

COST OF PRODUCT AND ONGOING MAINTENANCE AND MONTHLY COST

Recommendations

IF YOU ARE COUNTING ON PRICE ITS VERY EXPENSIVE, SOME SAY IT IS WORTH IT.

 
 
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