Salesforce.com CRM Software


 

The Salesforce cloud is a leader in on-demand customer relationship management. The system offers a broad suite of CRM applications for small, mid-market and enterprise organizations, with a focus on sales and support.

Salesforce offers vertical solutions for the wealth management and financial services segments only, but its partner network (AppExchange) offers a wide variety of other industry-specific solutions. The applications are built on the Force.com platform, a modern architecture that provides increased flexibility and scalability for organizations of any size.

The Salesforce app has capabilities found in comparable products that include, sales management (its heritage), marketing automation, partner relationship management and customer service. These help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce’s social media application, Chatter, allows for social networking and collaboration across the organization. For very specialized industries and organizations, the Force.com platform enables custom application development. Developers can gain access to the application development environment and access the tools and resources they need to design, create and deploy a custom app for their organization.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both places to reduce double entry. Because these capabilities are delivered via the cloud, this happens whether the email or task is completed in the office, home or during the morning commute.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a complete technology stack that covers database and security as well as workflow and user interface. Because all applications are deployed in the “cloud,” they can be designed, built, tested and deployed without the added expense of purchasing hardware and IT support.

Salesforce for small business allows users to manage an unlimited number of contacts, track sales deals, manage tasks and events, harvest Web leads and track performance with reporting. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, advanced API integrations and more.

 

Salesforce.com - Sales cloud CRM
 
  • Salesforce.com - Sales cloud CRM
    Sales cloud CRM
  • Salesforce.com - Accounts and contacts
    Accounts and contacts
  • Salesforce.com - Email integration
    Email integration
  • Salesforce.com - Analytics and reporting
    Analytics and reporting
  • Salesforce.com - Case management
    Case management
  • Salesforce.com - Collaboration
    Collaboration
Supported Operating System(s):
Web browser (OS agnostic), Mac OS

1294 Reviews of Salesforce.com

Showing 1-20 of 1294

 

from Ilhwa
Specialty: Other
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

It's an amazing tool, but you need professional help setting it up

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

More functionality than any other CRM You can design it to do whatever you want

Likes Least

It's too hard to learn how to use it - you have to study a ton of videos, and the live help is not always helpful or punctual

Recommendations

Make sure you really know what you want, and if this is a good fit. If you decide on Salesforce, be aware you will need paid professional assistance to set it up. You will also have to pay another App vendor, to get your Quickbooks to sync with Salesforce.

 

from Appfolio
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Amazing Business Application

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Able to track, define, and drill down into all metrics and performance. The ability to see depth - real depth - into your company allows you to better track and record your business health and growth.

Likes Least

Could be more aesthetically designed. A bit dated on the typography, and other areas. Other than that, I could not say.

Recommendations

Use Sales Force and your business will perform much, much better.

 

from Impact Radius
Specialty: Advertising
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Powerful but extremely complex solution

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The sheer amount of CRM data possible to capture is what is best about Salesforce as well as the insane amount of 3rd party integrations and applications accessible to clients.

Likes Least

The solution is so complex and at times labyrinthine that is takes a lot of training and practice for find the info you need or run a report you need to find to extract the data you are looking for. The UX workflows could be a lot better.

Recommendations

I recommend you have a fully dedicated resource (or team) with Salesforce experience to assist you with integrating this product into your sales processes. Leveraging a Salesforce consultant/expert would be extremely helpful if no such resource is available within your organization.

 

from Impact Radius
Specialty: Advertising
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Review of SFDC

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Ease of use. SalesForce is the most powerful Customer Relations Management tool. It's robust and easy to use.

Likes Least

The only problem I have with SalesForce is that often there too many different capabilities.

Recommendations

Look at the different variations of the product. As some might be more applicable to the life cycle of the business.

 

from BMC
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

An innovative and exciting product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Its flexibility and its inbuild functionalities. It has a easy to understand interface and very good documentation. Furthermore there are a lot of questions posted on the stack exchange, etc. for any question that might arise regarding the capabilities of the platform.

Likes Least

There are some limitations which comes with the platform that hinders development.

Recommendations

Evaluate as per your need with the future scope in mind, if the platform supports your needs then it will be a good option. For a cloud based platform/ software despite the limitations on amount data that can be processed given the performance promised it is a very good option.

 

from Enzigma
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Review about Salesforce

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Things I like about salesforce is even naive users can handle this CRM easily,it saves lots of fretwork.
It is more reliable platform(less rates of failure),robust security.
By developer's point of view it has perfect runtime in cloud.

Likes Least

It consumes a lot of time and bandwidth ( depending on Network resources).

Recommendations

I would recommend this platform to others because it is highly reliable and accurate.Apart from this I think security architecture of salesfoprce is amazing,you can rely on salesforce when you are concerned with security of data.

 

from CEB
Specialty: Other
Size of portfolio: Single user Portfolio size: Single user

Salesforce

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

As long as everyone else is recording event and information properly, then everything is easy to read and understand. Keeps good track of events

Likes Least

I wish that it would show what numbers you called a prospect from. (New voice media number)

Recommendations

Tracked what new voice media number you last used to call

 

from Impact Radius
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Salesforce is the best CRM, but could use a small makeover

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The functionality, hands down, is the best part about SFDC. The ability to API data in and out, integrate different applications and run reports with basically any data point you like.

Likes Least

The UI, hands down, is the worst part of SFDC. It's just not pretty (the way forms appear, pop outs, selections, etc. all could be much nicer looking) and it could be bit more user friendly. I'm savvy with software, so things come to me quickly and I can figure it all out. SFDC however has a few different aspects that just aren't as intuitive as it could be. I don't know anyone in both organizations I've worked who were self-taught SFDC users.

Recommendations

Have someone who can teach your team to use it, it's not a solo gig.

 

from Cvent
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Review For SF

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Great database for hosting and maintaining all relevant data to communications and notes on each person or account you may have a relationship with. The ability to track everything you've ever spoken about including dates/times does wonders for immediately recognizing where yo understand with an account.

Likes Least

Too much functionality. Sometimes it can be overwhelmingly complex. There are a lot of buttons to click and a lot of areas of salesforce that aren't relevant depending on your utilization of the tool. This can cause confusion as to what certain areas of the tool are meant for.

Recommendations

Discuss your potential use case, meaning how your organization is structured and how to best use a CRM tool. You can set up your salesforce instance how you choose, including how and which features you use, so talk it out with the person advising you on your salesforce instance. A bit like building a house, you can choose how you want it laid out and how you are going to best utilize each section of the tool, so an in depth conversation about why you want a CRM and your goals and objectives with each feature cna set you up for success.

 

from Accenture
Specialty: Consulting
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Salesforce Review - 2015

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The product is very intuitive and user-friendly with a wide array of offerings that can be customized to meet most any need.

Likes Least

There are no negatives that stick out to me as the product is strong in all areas I have experience with.

Recommendations

Take time in making the decision and evaluate not only where the need is today but where the need will be in the future based on business projections.

 

from Cvent
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Couldn't live without it

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I live and breathe Salesforce.com! It's a brilliant tool in general and a top of the line CRM system. As my team and personal processes grow and change, SF.com is easy to customize and often times enhance the efficiency of our day-to-day activities. The reporting is easy to use and I can't imagine how I'd do my job without it.

Likes Least

I have no complaints about SF! Any time a new enhancement is released it only makes my job easier.

Recommendations

You get more than what you pay for with this system. It's a top of the line product that puts other CRMs to shame.

 

from Cvent, Inc.
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Senior Account Executive, Enterprise Solutions

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I truly enjoy how it consolidates all of my accounts in an organized fashion. It is very intuitive and the most important aspect of my everyday to keep myself organized.

Likes Least

The ability to not write Notes/Account Status per parent-child account. For example, if you have Bayer Global as an account but also working their Bayer Healthcare division you cannot separate the notes and account status for the parent-child accounts.

Recommendations

Integrate with outlook! It saves time and energy in logging all of your tasks and activities.

 

from Cvent
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Salesforce.com Product Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

There is no mistake why Salesforce.com is the leader in the space. Their user friendly and innovative product plays such a large role in the success of our company across every department. I like how easy it is to use, configure, and customize Salesforce.com to my particular needs. The system is robust, but flexible enough to work across an entire organization.

Likes Least

I honestly have not encountered any issues with Salesforce.com to date. All of my experiences have been positive and I don't see that changing in the future.

Recommendations

Make sure to do your homework and understand your organization. Where you are now, and where you want to be in 5 years. Starting the implementation of a system like Salesforce.com is not an easy thing to do. It's important to have a designated plan of attack and keep goals in mind along the journey of implementation.

 

from Cvent Inc
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Satisfied Customer

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Salesforce is the only CRM I've ever used and it's unlikely I'd ever switch. It's extremely customizable for our dynamic organization and it's very intuitive to use. One of my favorite parts is the automatic linking between emails and my clients.

Likes Least

The page reload every time I make a change. It would be great if the tool could update in real time.

Recommendations

Have a game plan in mind and know exactly how you'd like your CRM to work. Chances are, the team at Salesforce will be able to make it happen.

 

from Cvent
Specialty: Hospitality / Travel
Size of portfolio: 101 or more users Portfolio size: 101 or more users

No other CRM compares

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Although I don't work with SF customer support, I've been a licensed user in the system for the past 5 years. SF was quick to pick up and easy to learn the ropes. I couldn't live without it's easy single sign on and mobile app capabilities while I am out of the office. I am a Sales Exec, but have no trouble running custom, robust reporting on my own. Love the application!

Likes Least

Although I do love the mobile app feature, I think that it's sometimes difficult to utilize seeing as my company has built many fields in our SF accounts and contacts. This may just be because we have a lot of data, but it's not very simple to scroll down and find an open opportunity if there is a ton of fields to get through.

Recommendations

I would gauge what is most important data to capture for your organization. I've seen other companies leverage about half of what my company does, and I think it's all about knowledge of what SF is capable of. I would even recommend hiring a SF administrator.

 

from Cvent
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Sales associate

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Not having to keep post it notes and outlook reminders, etc to keep track of my prospcets and clients

Likes Least

Currently I don't have any top of mind dislikes for the product- an easier way to bulk remove tasks would be helpful or auto close

Recommendations

Salesforce has the ability to make countless reports which you can create daily / weekly to keep you on track

 

from Cvent
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Salesforce review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like how fast I can get through information and log important sales calls.

Likes Least

I do not like it's inability to host a Boolean search.

Recommendations

This software makes note retention/regurgitation quick and painless.

 

from Cvent
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Salesforce Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It tells the complete story of your interactions with clients and prospects.

Likes Least

I wish there was a way for the system to automatically prevent duplicate contacts from being created.

Recommendations

Make a wishlist of what you are looking for in a CRM system before evaluating software solutions.

 

from Cvent
Specialty: Hospitality / Travel
Size of portfolio: 101 or more users Portfolio size: 101 or more users

My experience with salesforce has been very enjoyable.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It's great for our sales team to track leads and have visibility across sales teams. Coming from a company that has a lot of products and sometimes different teams chasing after the same prospects, salesforce is absolutely necessary for us to work together.

Likes Least

I like the reporting aspect of salesforce the most because it allows us to track how well we are doing in a efficient way. However, it was a little hard to use initially and took some training. I think the product could be a little more user friendly overall.

Recommendations

Test out all aspects of the product to see if it would be beneficial for your sales team to make sure that it works for your company.

 

from K12 Mobility Inc.
Specialty: Telecommunications
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Simplicity at its best!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like we can access our client base from anywhere in the world, and the functionality of the fields.

Likes Least

The vendor has an attention to detail and customer service, without bothering us daily for reviews. The software is able to integrate with our other modules we use as a company.

Recommendations

We recommend you do the research, so then you can make the decision we made to work with these guys, since they are agonistic.

 
 
Write a Review