Salesforce.com CRM Software


 

The Salesforce cloud is the leader in on-demand customer relationship management. The system offers a broad suite of CRM applications for small, mid-market, and enterprise organizations, with a focus on sales and support.

Sometimes referred to just as "SFDC," Salesforce offers vertical solutions for the wealth management and financial services segments only, but its partner network (AppExchange) offers a wide variety of other industry-specific solutions. The applications are built on the unique Force.com platform, a modern architecture that provides increased flexibility and scalability to suit organizations of any size.

The Salesforce app has capabilities in sales management (its heritage), marketing automation, partner relationship management and customer service. These work together to help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns, and provide service post sale.

Salesforce’s social media application, Chatter, allows for social networking and collaboration across the organization. For very specialized industries and organizations, the Force.com platform enables custom application development. Developers can gain access to the application development environment and access the tools and resources they need to design, create, and deploy a custom app for their organization.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both places to reduce double entry. Because these capabilities are delivered via the cloud, this happens whether the email or task is completed in the office, home or during the morning commute. Check out the Salesforce.com reviews below for more information about how the tool effectively streamlines work in Outlook with advanced Salesforce contact manager capabilities.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com is a secure and scalable platform for development. It provides a complete technology stack that covers database and security as well as workflow and user interface. Because all applications are deployed in the “cloud”, they can be designed, built, tested and deployed without the added expense of purchasing hardware and IT support.

You might be asking why Salesforce over any other CRM? Check out the Salesforce reviews below for anecdotes from real customers. Also, you can click on the orange "price" button at the top of the page for more information on Salesforce cost estimates.

This will vary depending on the number of users and needed functionality. Salesforce for small business allows users to manage an unlimited number of contacts, track sales deals, manage tasks and events, harvest Web leads and track performance with reporting. While the Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, advanced API integrations and more. 

This Salesforce overview was produced by Software Advice, which retains sole copyright.

 

Salesforce.com - Sales Cloud CRM
 
  • Salesforce.com - Sales Cloud CRM
    Sales Cloud CRM
  • Salesforce.com - Accounts & Contacts
    Accounts & Contacts
  • Salesforce.com - Analytics & Reporting
    Analytics & Reporting
  • Salesforce.com - Case Management
    Case Management
  • Salesforce.com - Email Integration
    Email Integration
  • Salesforce.com - Collaboration
    Collaboration
Supported Operating System(s):
Web browser (OS agnostic), Mac OS

247 Reviews of Salesforce.com

 

from IHC Health Services Inc
Specialty: Healthcare / Medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Excellent product

Ease-of-use

It took me a while to learn how to use it. I am a slow learner, however.

Functionality

It meets all of my needs at this time.

Product Quality

The quality is excellent by my standards. I would highly recommend it.

Customer Support

I've never needed the customer support. I am sure it is very good though.

Likes Best

Salesforce has become a trusted brand in our department.

Likes Least

I am not sure at this point. I haven't any other experience with programs outside of SalesCloud.

Recommendations

Don't be afraid to tell the truth. People need to know the truth.

 

from IHC Health Services Inc
Specialty: Healthcare / Medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

I like it quite a lot

Ease-of-use

It's very user-friendly and easy to use. I haven't had any trouble yet.

Functionality

It works well with the work I have to do. Beyond that, I have nothing to complain about.

Product Quality

I have only known this software for our sales work, so my experience with types of software for sales tracking is limited.

Customer Support

The wait time can for technical support can be long occasionally.

Likes Best

The interface for this software is extremely smooth. It's very user-friendly.

Likes Least

The customer service hold time for any technical reboot can be long.

Recommendations

Be open to trying new things. The product works well for our department.

 

from IHC Health Services Inc
Specialty: Healthcare / Medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

SalesCloud is a great product

Ease-of-use

It took a little getting used to at first, but it's definitely worth the early learning.

Functionality

It lets me track all of our customer information and interactions in one place, and it's nice not having to switch between programs.

Product Quality

It is a very well-designed product. It is very easy to navigate and use once you get the hang of it.

Customer Support

I haven't tried contacting the customer support yet. I have not needed to.

Likes Best

I can track all of our customer information and interactions in one place.

Likes Least

It might be a little too expensive for most to afford.

Recommendations

Spend time getting to know the program. It is a little confusing at first.

 

from IHC Health Services Inc
Specialty: Healthcare / Medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Awesome tool in our department

Ease-of-use

It is easy to navigate. The training to use it was great.

Functionality

The quality of SalesForce is top of the line and is high quality.

Product Quality

It's an awesome tool in our department. I don't know what we would do without it.

Customer Support

The product is so good that I personally have never needed to contact customer service.

Likes Best

I am relatively new to the use of sale software, but being a newcomer, this was easy to learn how to use.

Likes Least

I haven't gotten to know this product well enough to suggest anything I like the least.

Recommendations

You might want to evaluate it after having used it for some time. I don't have much to add since I am new to it.

 

from IHC Health Services Inc
Specialty: Healthcare / Medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

A far more useful and innovative sales software than its competitors

Ease-of-use

It meets most of them. Some things could have been improved upon or changed.

Functionality

I used this software for a while and haven't seen any bugs.

Product Quality

I have not needed to use the customer support yet. I suppose that is a sign of a really great product.

Customer Support

As I mentioned, I have not needed to contact customer support.

Likes Best

There are a ton of different ways to use Salesforce. It has been interesting to see what it is capable of. I especially like the cloud.

Likes Least

Be prepared for a positive change. There is not much of a learning curve, which can really be of use when first starting out.

Recommendations

It's a great tool, and is also very user-friendly. It is an easy system to learn and navigate.

 

from Framingham Beer Works
Specialty: Accounting
Size of portfolio: Single user Portfolio size: Single user

5 star rating software

Ease-of-use

This software is easy to use once you get the hang of it. I used for four years and I like it very much.

Functionality

This product meets all my needs. But it is a little complex.

Product Quality

It is a nice product which works perfect forever.

Customer Support

I called them many many times. Most of time they can answer my question immediately. Even if they can't answer my questions, they gave followup emails as soon as they can. I really like their service.

Likes Best

Compare to other customer relations management software like SAP and Oracle, I like its customer service best. They help me solve all my problems.

Likes Least

This product is a little complicated at first. Some first time user can not get familiar with it in a short time. I did lots of training to new employees.

Recommendations

Find a product that is easy to use, meets all needs and nice customer support.

 

from IHC Health Services Inc
Specialty: Healthcare / Medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

A very unique sales tool in today's field of research

Ease-of-use

I wish it did more in regards to other business aspects such as inventory management.

Functionality

It functions great. So far it has met all of our team's needs.

Product Quality

I don't know where I would be without the reports that I can run using Salesforce. Of the hundreds of reports that my company uses, I have about five that I run on a daily basis.

Customer Support

I've never used the customer support, so my rating isn't worth much.

Likes Best

I like the Sales Cloud feature the most. It's very unique to these types of software programs and what they offer.

Likes Least

It can be difficult to navigate. Even the more simple versions can be a bit daunting for low level managers.

Recommendations

It's a great sales tool for businesses that have reps outside of the office.

 

from IHC Health Services Inc
Specialty: Healthcare / Medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Excellent user interface. Sales Cloud is the right software for today

Ease-of-use

The interface for this software is extremely smooth. It's very user-friendly.

Functionality

It works well with the work I have to do.

Product Quality

The quality is very good. I am easy to please when it comes to ease of use.

Customer Support

I haven't needed any support yet. I am sure it is very good.

Likes Best

It easily integrates with Omniture and other marketing platforms so that the whole team has an idea of what's working and what's not. Our agency loves working with it, too.

Likes Least

We are unable to switch between our customized Salesforce and the generic template to track customer interactions.

Recommendations

Be open to trying new things. You'll enjoy this product.

 

from Mathworks
Specialty: Engineering
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Best CRM Solution

Ease-of-use

It is a nice product, but the system is a little complex. I have used it for around two years, but still use part of its functions.

Functionality

As mentioned above, it meets all my needs. Also it has functions I haven't used.

Product Quality

This website is fast. I can do my operations without waiting.

Customer Support

I have only used it a few times in the past year, but it was always helpful.

Likes Best

The navigation is clear and easy to use, which is helpful when working with clients or training new employees.

Likes Least

Salesforce meets all my needs, which helps categorize the information I handle on a daily basis and shows me how much I've gotten done and how much more there is for me to do.

Recommendations

For people who need to use a CRM product, I highly recommend Salesforce.com. Try it, you will like it.

 

from IHC Health Services Inc
Specialty: Healthcare / Medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

I have enjoyed this product very much.

Ease-of-use

I am very satisfied with the functionality of Salesforce. It does way more than I need it to do.

Functionality

It's very robust. It can be excellent for B2B and struggle with simple B2C.

Product Quality

The quality is better than most other CRM products I looked at.

Customer Support

Customer support is better than most. Sometimes I talk above Customer Support, and that can be frustrating.

Likes Best

It has the most comprehensive list of integrated apps for a CRM around.

Likes Least

We have to use a different product to accomplish other tasks. I wish Salesforce was an all-in-one business dashboard with more applications.

Recommendations

If you are considering Salesforce, also strongly consider hiring an experienced certified Salesforce administrator to help you get things up and running.

 

from University of Tennessee
Specialty: Education
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Nice product

Ease-of-use

It's easy to use. I can find functions I need easily without difficulties.

Functionality

This software meet all my needs. Also, I only use some of its functions.

Product Quality

The quality is good. I have not found a bug, so I would like to give a 5-star rating to this software.

Customer Support

I didn't call customer support since I could figure out the problem myself with Google and its help documents.

Likes Best

This powerful software is easy to use and the user interface is friendly.

Likes Least

So far so good. There are no features that I don't like.

Recommendations

At first you need to try it to see whether this kind of software is easy to use or not. Try it and I am sure you will like it.

 

from cyeye.com
Specialty: Engineering
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

In my opinion, this is awesome

Ease-of-use

I think Salesforce is a wonderful tool that is easy to use.

Functionality

The functionality is perfect. I think this tool satisfied my usual use.

Product Quality

This quality is very good and is almost bug free

Customer Support

The customer support is awesome. They are really helpful.

Likes Best

It is a very good product that can save me lots of time.

Likes Least

Sometimes the software is a little bit slow. Maybe it's a server issue or my network connection.

Recommendations

A friendly user interface is very important. It is easy to use.

 

from Apex Fun Run
Specialty: Education
Size of portfolio: Single user Portfolio size: Single user

pretty great

Ease-of-use

Everything seems to have an explanation associated with it if you don'tknow what it means.

Functionality

Besides my own internet connection, everything was fast and easy to find.

Product Quality

The quality is very high. It's something good to use because of this.

Customer Support

They are very friendly and easy to work with. They have a well trained staff.

Likes Best

I like the overall ease of access for customers.

Likes Least

I really can't say anything negative about the website. It's really one of the best apps one could use for sales marketing.

Recommendations

Be prepared for a positive change. There is not much of a learning curve, which can really be of use when first starting out.

 

from Vision Security
Specialty: Other services
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Amazing product. Almost infinite possibilities!

Ease-of-use

Again, there is quite a learning curve. There is almost too much going on.

Functionality

It meets our companies' needs very well. There are a lot of ways to customize it.

Product Quality

It's a quality product. I have not had any major issues with it or a need to contact customer service.

Customer Support

I have not really had a strong need to contact their support team.

Likes Best

There are a ton of different ways to use Salesforce. It has been interesting to see what it is capable of.

Likes Least

There is a big learning curve, but it's manageable. It took a while to get used to it.

Recommendations

Take your time and be patient. It takes a little getting used to, but it comes around.

 

from Highstreet IT Solutions, LLC
Specialty: Software / IT
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Salesforce.com review

Ease-of-use

If you are new to the system, you are able to find what you need without loads of training.

Functionality

It handles a majority of our needs, but the ability to customize is not the greatest.

Product Quality

It is a good product for the money. Our company has been using this product for sometime now.

Customer Support

The support is okay. Talking to them on the phone can be a hassle trying to explain what your question is and getting the right answer.

Likes Best

It is able to handle all our sales and marketing needs. We are able to store a significant number of contacts and all their history without issue.

Likes Least

They are hard to work with on customizations and updates.

Recommendations

The system handles data and is easy to use. The only issue is the ability to customize to our particular needs.

 

from Schlumberger
Specialty: Energy
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

I like this product

Ease-of-use

It is easy to use. It's a pretty neat tool for my work. I like it very much.

Functionality

It meets most of them. Some things could have been improved upon or changed.

Product Quality

This product is free of bugs.

Customer Support

I haven't contacted customer support. But as I heard, they can solve most of problems.

Likes Best

It's pretty easy to use and navigate through. It has all of the functions I needed and ease of options.

Likes Least

As I heard, the price is a little bit high. Some people don't like the price.

Recommendations

It's a great tool, and is also very user-friendly! It is an easy system to learn and navigate.

 

from Boston University
Specialty: Education
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Nice product

Ease-of-use

It's a pretty nice product which is easy to use. I highly recommend it.

Functionality

It meets all my needs. I can find the functions I want to use easily.

Product Quality

I used this software for around one year and haven't seen any bugs.

Customer Support

I called them once. They helped me solve the problem in a minute. The customer support has full knowledge of their product.

Likes Best

The user interface is pretty friendly. New users can get used to it without spending much time learning it.

Likes Least

So far so good. This product meets all my needs. There is no reason I don't like it.

Recommendations

It depends on which types users are going to use the software. I recommend new users to try software first to see whether they can get familiar with it in a short time.

 

from InsideSales.com
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Great product

Ease-of-use

It can be extremely complex. You just need training to get a better understanding of the usage.

Functionality

This product meets all my my needs as I'm required to keep leads up to date.

Product Quality

The quality of SalesForce is top of the line and is high quality.

Customer Support

The product is so good that I personally have never needed to contact customer service.

Likes Best

The product is very complex, but in a good way. The possibilities are endless.

Likes Least

It can be cumbersome for small organizations, and pricing can be a little high.

Recommendations

Look at items from the App exchange to integrate with Salesforce, and find the ones that work best with your process.

 

from insidesales.com
Specialty: Education
Size of portfolio: Single user Portfolio size: Single user

Salesforce unleashed

Ease-of-use

Great interface, but you still need to know what each tool is designed to do.

Functionality

Everything works the way I want. I manage my leads and make my calls with little time wasted.

Product Quality

Best on the market. The UI is great, and the products that integrate are the best.

Customer Support

They always get back quickly. They are friendly and aim to increase the overall experience.

Likes Best

You can get plug-ins and use other party's software with Salesforce with little difficulty.

Likes Least

It's expensive. The product had a corner on the market, and that allows the price to be high, but it does what it should very well.

Recommendations

Use the tool for a while and then search for other software that integrates with it.

 

from IHC Health Services Inc
Specialty: Healthcare / Medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

I have just started using this Sales Cloud and I like it.

Ease-of-use

It took a little getting used to at first, but it's definitely worth the early learning.

Functionality

It lets me track all of our customer information and interactions in one place, and it's nice not having to switch between programs.

Product Quality

It is a very well-designed product. It is very easy to navigate and use once you get the hang of it.

Customer Support

I haven't tried contacting the customer support yet.

Likes Best

I can track all of our customer information and interactions in one place.

Likes Least

I'm not sure. I have used it for a while now and haven't found a problem.

Recommendations

Spend time getting to know the program. It is a little confusing at first.

 
 
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