Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

3,866 Reviews of Salesforce.com

 

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Software Advice Reviews (1,819)
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Showing 1-20 of 1,819

joseph from Construction
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Worst Service Ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

save time ad money look at a different product unless you have a full time IT specialist to create it for you.

Pros

Demo looks great and the sales team will do anything for the sale. if it worked it would be great

Cons

once you have brought into salesforce do think they would help you again even if you purchase the after sales.always phone after work hours(oversea call centre) took the help team 3 months to put VAT on our quotes. could never call the salesman back up left over 80 voicemails.

 
 

Luke from Tremco
Specialty: Manufacturing
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2017

July 2017

Salesforce is an excellent application that catered to my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking to organize and grow your business, use Salesforce.

Pros

The organization of contacts. Especially importing from an excel spreadsheet. I had pre-existing accounts that needed to be transferred over and this was no problem.

Cons

The cost was a bit high considering my company already provides a crm. If i worked for a company that did not provide a CRM, i would consider a full purchase.

 
 

Madeline from The Mind Trust
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Salesforce reivew

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We have used a 2011 version of Salesforce for six years. With employee turn-over it has been near impossible to train new employees. And it a person is not in the system on a regular basis, it is like have to relearn processes every time you go into the system.

Pros

Great customization for whatever you business needs, free platform for non-profits, several integration options with other systems to streamline data across platforms

Cons

Not intuitive or easy to navigate, expensive to have consultants for support and customization, even with the updated lightening version, it still is not a natural fit for non-profits nor is it good for complex workflows

 
 

Carrie from Your Virtual Associate
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

I used Salesforce for several years; it's very user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I really loved using Salesforce, so much so that when I left my employer and went out on my own, I purchased a single license!

Pros

You can create your own lists, re-sort by whatever you want. I loved that feature! The entries always filtered up to the company, so as long as you're entering in the correct contact, task, or opportunity, it will show in the company as well.

Cons

I'm not sure if there is a feature for email campaigns like I have seen in a couple other CRM's. After sending an email, I had to set up reminder task so that I didn't forget to follow up a week later. But you get into a routine and it was very easy to do, just a little more manual than other CRM's.

 
 

Mike from Infinity Hydrocarbons, LLC
Specialty: Energy
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Salesforce initial thoughts

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Market leading product
Great third party programming support
Highly integratible with other ERPs and programs/APIs

Cons

I've seen better UIs-especially when editing fields and the formatting doesn't show as typing
Not the least expensive CRM

 
 

Ondrea from Williamson County CASA
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Salesforce is Not for Small Non-profits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would not recommend Salesforce to any organization that does not have a full-time administrator or budget to hire third-party interface/administrator.

Pros

It's a very robust system that can handle any need you have.... except simplicity. If you have a large staff that includes a dedicated technical administrator and multiple users managing complex sales/donor cycles, this would probably be a very useful product.

Cons

Salesforce is a very complex system that is not easy to navigate. In the end, it was nothing more than a glorified spreadsheet for us. The Salesforce help desk (which is very expensive) is difficult to navigate, inefficient, and often not effective communicators. I work for a four person non-profit and would NOT recommend this system to any small shop.

 
 

Jonathan from Select One...
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Salesforce is a powerful sales management platform for any sales person.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love how it's relatively intuitive. I haven't needed much training on many basic features and use it daily to track my progress for my assigned accounts.

Cons

I don't like that updating my product pricing in the Lightning interface doesn't work well. I have to go in an delete a product and add it back vs. modifying it on the fly.

 
 

Matt from Plant Assessor
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Disappointed

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Deep functionality, attractive UI. Safesforce is a big powerful animal, provided you are prepared to pay an implementation partner lots of money to configure it to what I would expect to be out of the box standard, and also have lots of money to spend in ongoing development.

Cons

Should work a lot better out of the box. We were sold Lightning Experience which looked and acted like a beta product, required multiple add-ins to get basic email integration etc. working, and even then wasn't much fun to use. SF will tell you to buy all of the expensive add-ons to make it work "really well". hen I am paying as much for license fees as I do with SF I expect that it will work (to do basic essential stuff) without expensive add-ons.

 
 

Mishelle from GMAC RFC
Specialty: Banking
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Cumbersome

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Cons

Too many fields, unnecessary work created, waste of time that could be spent in generating more business. Felt it was more repetitive reporting that was already provided and management did not take into account the effects & time to use this product. Have since used much simplier and ideal CRM's that get the job done and easy to use.

 
 

Michelle from Commercial Real Estate
Specialty: Real Estate
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

CRE

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

NA

Pros

CRM & deal tracking. The CRM is very easy to use and the reminders are helpful. The deal tracking helps me keep all my projects on track.

Cons

Inability to add certain items directly in deal (company, client, billing customer, etc). Don't like having to click out of creating a new project and lose all data to add required fields.

 
 

Taylor from Riskalyze
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you need the powerhouse of CRMs, look no further!

Pros

Salesforce is the first CRM we've purchased that actually works. While it's taken a bit of time to set it up, we're finally seeing a product that we can actually use! Other CRMs have fallen short in the area of missing data, duplicate data and reliability. So far Salesforce hasn't dropped the ball. They integrate with everyone and their mother too!

Cons

It's not very user-friendly. It's kind of ugly and bulky feeling. It's surely not an intuitive product and everything must be set up to be customized in order to get a product that works well for your team.

 
 

Josh from PCI Strategic Management
Specialty: Other services
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

SalesForce - not impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Lots of user functions and data, which seemed great .... but system was too slow and constantly down.

Cons

Utilized this product for a couple years in my last position, and was not impressed. System constantly lagged &/or crashed, which was very disruptive.

 
 

Jared from Lincoln Bay
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce is an easy product to use. Not only is the product easy to use, but there are many many functions available that we use on a daily basis to help our company!

Cons

We've used many CRM tools in the past and while I will not there are a ton of features, some of the more specific functions could be more clear.

 
 

Scott from COMPARITY
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very solid CRM, but as Salesforce has grown they have worried less about the little guys and more about the Enterprise Level Clients

Pros

Highly Customizable, Intuitive, Robust. Takes some time but you can customize it to your liking. The links are very handy and its great for lofgging activities. Especially love the integration with Outlook

Cons

Custom Reports and Dashboards are difficult to set up. There's a lot to use in Salesforce and it can be a bit intimidating if you have learned everything.

 
 

Jane from Health Insurance.
Specialty: Insurance
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that it is Easy to navigate with the tab options. I like the task feature in order to keep track of calls.

Cons

I struggle sometimes with the Reporting features as they are not as user friendly as the other options.

 
 

Tiana from Pineapple
Specialty: Hospitality / Travel
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that salesforce can be customized. I like that you can add documents to the program. I like that you can create your own fields.

Cons

It does not allow hierarchies; customer hierarchies. Its too customizable. Would like to have better graphics.

 
 

Annelies from The Wine Cellar Ingersoll
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Great for larger companies for new customer acquisition

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Nice to create your own lists, and use as follow up to get new accounts. It would be great for multiple people working on a goal, and provides a nice overview of the pipeline.

Cons

I wish there was more space to include customer preferences. I feel it's great for acquiring new accounts but not necessarily to maintain customers and provide a history of their recent orders and their preferences.

 
 

Claudon from Alexion
Specialty: Pharmaceuticals
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

Reliable but not at the top of innovation

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Reliability
Standard across industries
Strong scalability
Constant update system
No need for VPN to get connexion - worldwide

Cons

"3.0" capabilities
"Closed" system
Maintenance can sometimes be tedious
Security to be confirmed
Reporting capabilities limited

 
 

Ankita from Cochlear
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Attractive user interface

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The user interface is visually pleasing.
The feature to create cases helps in keeping track if all the interactions with the customers.
We can assign cases and also give priority to the tasks
The integration with mail is very useful
The contact management system is extremely helpful
Another very interesting feature is the customizable dashboard. The report widgets help in visually displaying data.
It is very easy to navigate

Cons

One has to scroll while creating a case.
This can be handled by fixing the position of the save button.
The compulsion to create cases for every mail to be sent is very time consuming.
A bit complex for very small businesses.

 
 

Jose from Barbara Bush Houston Literacy Foundation
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Salesforce using the HandsOn Connect 2.0 app...

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Salesforce should be purchased (along with supported/recommended Salesforce apps) as a comprehensive technology solution to avoid having to change other business processes.

Pros

Salesforce is extremely robust web-based platform that facilitates our Foundation's mission of improving lives through the power of literacy. In particular, we are using a HandsOn Connect app built on Salesforce to manage and track volunteers, coordinators, and literacy-focused volunteer opportunities. Our Salesforce instance can be accessed on and off site, on standard and most mobile web browsers. Customizing records and reports in Salesforce also very easy with drag and drop components, intelligent autocomplete, and a vast community of users and online resources available for support.

Cons

Salesforce is unlike most other platforms on the market - how it works, how to build and maintain, etc. - so users will experience a steep learning curve when switching to this product. All data can be imported and many 3rd party apps interface nicely with Salesforce, but Salesforce may not communicate well with competing and/or seemingly complimentary platforms.

 
 
 
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Showing 1-20 of 2,047

Joel from CodeRazor
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy to use and fast to get going CRM.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use CRM with a great user experience on the front end and mobile application.

Pros

Easy to get signed up and start entering contacts. You really have to appreciate the SaaS model of providing software services, especially for CRM.

Cons

Customer service was a bit slow to respond. It would have been great to have a better SLA around when customer service would call me back.

Source: Capterra
 

Jason from Mater Group
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2017

July 2017

Daunting at first, but amazing once you look under the hood.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A centralised source for all our portfolio's data that has the power to connect to other online systems.

Pros

The flexibility and customisation options in Salesforce are amazing. It's important to not go into Salesforce thinking that an out-of-the-box approach is going to be the way forward for all businesses. Salesforce's true value is in its flexibility. With the right plugins, this is much more than a traditional CRM platform.

The online support offered through their Trailhead site is also a must-do. That site is probably the best approach I've seen for online support/help.

Cons

The UI is somewhat dated, but I know that is being worked on. The Lightning Experience is getting that right.

Source: Capterra
 

DL from Fidelity Bank
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

Not too bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like the amount of task you can perform with it.

Pros

This is a rather fast software peace, it also has every tab needed to complete a thorough calling task

Cons

Not the easiest to navigate I have problems getting back into my cue once I make a call and log that call. Not really sure if there is a button to take you right back to the next customer, if there is, I have not found it.

Source: Capterra
 

Sarah from CDPHP
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Our company's ultimate goal is to utilize Salesforce as a platform for our Provider Database.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

By utilizing Salesforce as our "Source Truth" and database, we were able to contract with a separate vendor to implement and launch a Contract Management System for Provider Contracting.

Pros

The most appealing feature to Salesforce is its ability to integrate with additional software to enhance and customize your need.

Cons

In order to fully utilize Salesforce's features and functionality, it would be beneficial if your company has access to or can hire a dedicated Salesforce Administrator to assist with development and implementation of the system. It is a user friendly system, but you must be knowledgeable in order to customize and develop your Salesforce instance to your direct needs.

Source: Capterra
 

Ashok kumar from WinMagic Inc
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Have been customizing salesforce for the past 3 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy of use!

Pros

Its so easy to navigate which the end users love the most. They keep bringing new features which are meaningful in each new releases.

Cons

Its very expensive for a small/medium size companies. I can't think of any other valid cons for this product because it's awesome!

Source: Capterra
 

Daniel from CASIS
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

SalesForce is a useful tool, but overall the hype is greater than performance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

SalesForce provides a one stop shop for managing our accounts and projects.

Pros

It's a one stop shop for customer management. It performs a lot of functions that meet the needs of our company.

Cons

It tries to do to much and as a result fails to do anything very well. The interface is a mess. It's basic templates are nearly useless. You need to hire a data service production manager to make the product useful to your company. SalesForce needs to use a larger portion of its budget on product improvement and less on marketing.

Source: Capterra
 

matthew from GoPro

July 2017

July 2017

Easy to manage a large CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easily track out customer base.
Increase awareness around bugs/issues with product.

Pros

We have the ability to easily run detailed reports to find areas of opportunity within the business. From these reports we gain a much better insight to our customer base.

Cons

The UI can be overwhelming if you are a first time user. Article publishing has it's limitations but we work within them.

Source: Capterra
 

Drew from Aladtec

July 2017

July 2017

easy, visible and fun

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The visibility it provides myself and co workers when we are working deals together. Great way to work a sales funnel.

Cons

Make you pay for any add ons. It is limited in some aspects and the only way to get it do what you want is by paying more.

Source: Capterra
 

David from Pure Global Light

July 2017

July 2017

It was A great Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use. The Interface is nice and easy. I Found it easy to explain to other people how to use it.

Cons

It's expensive for a small company. We are a Company of 5-10 people. we haven't received enough donations to really utilize it.

Source: Capterra
 

Caleb from RISE
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Salesforce had all the features and options I needed and overall my team really enjoyed using it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It seemed like there were endless possibilities with the software. Whatever we could think of Salesforce had already thought about it which was really nice.

Cons

Because of how much Salesforce offers it can be complicated at times. We needed more training for some of the more complex things we were trying to use salesforce for. Besides that thought we loved it.

Source: Capterra
 

Catherine from Massey Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Salesforce is a great addition to a fully functioning sales team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Salesforce allows us to easily see the sales process from cold lead to customer. It also allows the sales team to easily see and forecast their pay. This allows them to be fully functioning without having to ask the finance or owner of the company constantly. For marketing, names flow from Hubspot to Salesforce which takes away the manual process.

Pros

Salesforce is a great CRM that is extremely powerful. It has complete integrations with our Marketing Automation tool and ERP solution. This makes the process flow completely automated.

Cons

Unfortunately for such a small company, the price is extremely hefty. We also have a one person marketing team and two person sales, therefore, we are not fully capitalizing on everything the software can do.

Source: Capterra
 

Jesse from Dave Sinclair Ford
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Salesforce is a great CRM solution for small to big businesss.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great pricing plans for small to big business.

Pros

It has great features, funcionality, and styling. Offers many great abilities as a fully funciontal CRM. Excellent for small to big business and very reasonable pricing plans.

Cons

The user interface is very complex and cluttered, making it difficult to learn and use. I suggest simplifying it.

Source: Capterra
 

Usha from AEO

July 2017

July 2017

It's a great product and helps in understanding customers better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer interactions management is pretty good and easy to manage. Love it. The User interface is pretty easy and blends with the current structure on our end

Cons

The set up takes time and it's bit difficult to find right talent
The engineering set up is fairly complicated as well, the source code management is cloud based and any local replication is difficult

Source: Capterra
 

Eduardo from FGV
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great tool, used in my internship

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Before using SalesForce, our team used to prepare all the data in Excel. So we got much more time to do more important tasks, helping us to improve productivity in our work.

Pros

Really helped our team to build and organize clients and prospects network, with contact and background information. The security of Salesforce is pretty solid, sometimes, when you try to login from another device, they ask you some personal information to assure it's not anyone else trying to reach. Salesforce is very customizable for those who want a more personalized set of tools. It allow you to organize and share with your team a wide set of possible data to help you with marketing, AI and many other solutions.

Cons

Honestly, it does what it says. So would I really recommend SalesForce and SalesCloud for those who are searching for a great On Demand solution.

Source: Capterra
 

Rhonda from Rhoyal D

July 2017

July 2017

Keeps my team on task

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's so easy to use and keeps my team on task! We all have access to the same information and our customers love our efficiency!

Cons

Not a thing. Since we have been using Salesforce, it's only been down once and the team was instrumental in getting us up and running smoothly.

Source: Capterra
 

Irene from QPR
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Expensive and inefficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Maintaining communication with leads and customers, lead nurturing.

Pros

It has got basic functions in the email marketing studio, it allows you to run email campaigns and also tracks results.

Cons

The platform is not intuitive at all, it takes me so much time to launch an email campaign than it should. Customization is only available if you pay more, and customer support is non existent.

Source: Capterra
 

Kamlesh from Daiwik
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

A well-designed CRM allows a business to find better leads, save time and huge profits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It saves time and money and increase enormous profit of the business or organization

Pros

The software is also easy to navigate. A simple navigation bar exists at the top of the window. The tabs are separated into various categories, such as Home, Accounts, Contacts, Leads, Opportunities, Campaigns, Forecasts Files, among others.
This makes it very easy to use products like Chatter, which is an online forum that can help businesses find collaboration when they have a need for it. Salesforce provides businesses with a SaaS product that reaches every stage and point of the customer life cycle.

Cons

Can be expensive when each user must pay for accounts within an organization, advanced tools may require a company CRM administrator. For large business it is very affordable. but for small business it is still a bit expensive

Source: Capterra
 

Matt from Appfolio Inc
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Love it...very easy and user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Super easy to use...give me all the info I need. Love how the program will interface with more email communication

Cons

Not really anything outside its pretty expensive and a ton of add on products. would like to see a more streamline between products

Source: Capterra
 

Steve from TetraScience

July 2017

July 2017

Live in SF as an AE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One tool to store almost everything relevant to a particular client. Find it easy to share notes with other members of my team.

Cons

Slow to load. Overlooked functionality issues persist. Have been a user for several years and have seen little to no change in some issues

Source: Capterra
 

Alex from CodeGreen Solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Great CRM tool for tracking projects and clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Project management ability with easy tracking and access to customer information

Pros

Customizeable queries, easy access to data and progress, great tracking tool and relatively easy to use all around

Cons

Can be expensive when each user must pay for accounts within an organization, advanced tools may require a company CRM administrator

Source: Capterra
 
 
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