Salesforce.com CRM Software


 

The Salesforce cloud is a leader in on-demand customer relationship management. The system offers a broad suite of CRM applications for small, mid-market and enterprise organizations, with a focus on sales and support.

Salesforce offers vertical solutions for the wealth management and financial services segments only, but its partner network (AppExchange) offers a wide variety of other industry-specific solutions. The applications are built on the Force.com platform, a modern architecture that provides increased flexibility and scalability for organizations of any size.

The Salesforce app has capabilities that include, sales management (its heritage), marketing automation, partner relationship management and customer service. These help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce’s social media application, Chatter, allows for social networking and collaboration across the organization. For very specialized industries and organizations, the Force.com platform enables custom application development. Developers can gain access to the application development environment and access the tools and resources they need to design, create and deploy a custom app for their organization.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both places to reduce double entry. Because these capabilities are delivered via the cloud, this happens whether the email or task is completed in the office, home or during the morning commute.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a complete technology stack that covers database and security as well as workflow and user interface. Because all applications are deployed in the “cloud,” they can be designed, built, tested and deployed without the added expense of purchasing hardware and IT support.

Salesforce for small business allows users to manage an unlimited number of contacts, track sales deals, manage tasks and events, harvest Web leads and track performance with reporting. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, advanced API integrations and more.

 

Salesforce.com - Sales cloud CRM
 
  • Salesforce.com - Sales cloud CRM
    Sales cloud CRM
  • Salesforce.com - Accounts and contacts
    Accounts and contacts
  • Salesforce.com - Email integration
    Email integration
  • Salesforce.com - Analytics and reporting
    Analytics and reporting
  • Salesforce.com - Case management
    Case management
  • Salesforce.com - Collaboration
    Collaboration
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

1473 Reviews of Salesforce.com

Showing 1-20 of 1473

 

from MCT/RAM
Specialty: Manufacturing
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Very complete

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Has all the options I need plus many more. Maybe too many!! Once data is in the system you can run many different reports. Has TRUE email integration.

Likes Least

Too many options. Not easy to learn. Things that you think are simple take some time to learn.

Recommendations

Have an saleforce employee take you thru the software. Maybe web demo.

 

from Lumedx
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

We have used SF for 15 years

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Flexibility to customize and it is fast for report generation.

Likes Least

Support services over the years has deteriorated. There was a time that we received immediate assistance. Now, there is a delay and sometimes multiple calls are necessary.

Recommendations

Talk to references about their experience to make sure the product fits the workflow.

 

from Technologic
Specialty: Software / IT
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Sales Force is Expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is simple and I appreciate the employees for being well informed of their product

Likes Least

Its way expensive and its not tailor made to specific needs. Its set in stone. It is what it is and that is it.

Recommendations

I would suggest looking into alternative for project management or fleet management or even CRM possibilities because there are other more cost effective and tailored made solutions.

 

from X Factor Placement
Specialty: Software / IT
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

Solid product!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

As a sales guy one of the most important pieces of functionality I look for is the ability to write, keep and search notes, and then be able to display them in an easy-to-read format, and SFDC does this. The native forecasting model is also pretty simple once you get the hang of it. It's also extremely customizable which can be good or bad depending on whether you're a sales guy or a member of the management team.

Likes Least

SFDC has a ton of functionality and companies with large sales organizations will likely have a SFDC Administrator, and where things can go sideways is when they start making all kinds of modifications and disrupting the native flow of the software, so this isn't so much a knock on SFDC as it is how much customization can be done to the software. There is a good flow to SFDC out of the box and too much customization can really screw that up, especially when it comes to forecasting.

Recommendations

Of all the CRM's out there, this is definitely one of the best so you can't go wrong by choosing it. However, if it's simplicity that you're looking for then there are other CRM's you should probably look at.

 

from The Borgen Group LLC
Specialty: Manufacturing
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Salesforce is is the 1 selling CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

USED BY BIG BUSINESS AND LARGE SALES TEAMS TO MANAGE LARGE ACCOUNTS

Likes Least

COST OF PRODUCT AND ONGOING MAINTENANCE AND MONTHLY COST

Recommendations

IF YOU ARE COUNTING ON PRICE ITS VERY EXPENSIVE, SOME SAY IT IS WORTH IT.

 

from General Water
Specialty: Engineering
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Easy to use and safe

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It´s very easy to use and you can access salesforce anywhere. It is very good to have history, contacts, and everything about your customer. It is also great to manage a sales team and when you have and work in a lot of customers at the same time.

Likes Least

Salesforce has a lot of functions that we do not use in our business, so, the program was not very applicable to our business activity. As we work in a small business team (just 03 people), many of the functions are not necessary as we know a lot whats is happening all the time in all the customers.

Recommendations

Your data will be safe (in a cloud) and SF makes you chance your password from time to time. Very easy to use and also to make reports of all your employees activities. It is very good to manage huge sales team. You can access from everywhere (just need wifi).

 

from General Water
Specialty: Utilities
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Excellent for big companies with short sales cycles

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The information security and the customer assistance

Likes Least

They don´t seem to have simpler solutions for companies with longer sales cycles and fewer clients (Infrastructure B2B, for example)

Recommendations

Sit down with a sales rep and explore all of their solutions before you acquire their service

 

from Famous Brands
Specialty: Retail
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

I've used Salesforce in a few different companies and industries.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like that it's so customizable, and it's fairly intuitive to use.

Likes Least

Because it covers many bases, the product is highly complex, which can be a deterrent, especially for smaller companies that cannot afford a full time SME, or the costs associated with customization.

Recommendations

To ensure that it fits your company's needs - there are many companies for which SF is a great solution, but others that might be better suited to Desk or another, less comprehensive, CRM.

 

from fti consulting
Specialty: Software / IT
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Great product with infinite possibilities

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the flexibility that Salesforce gives its users--With a good understanding of the platform, you can do just about anything! And their free trailhead training is immensely helpful!

Likes Least

Support can be lacking at times. Their primary support tier doesn't always seem to have a good understanding of the product they're supporting, and often I feel i know more about it than they do.

Recommendations

Take the time to really understand the platform. Run through as much training as you can.

 

from Humana, Inc.
Specialty: Healthcare / Medicine
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Excellent product - integrates well with our other solutions

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Salesforce is very accessible and powerful. It integrates well with our project management system Clarizen so that we can pass leads into projects that are assigned out to relationship managers.

Likes Least

It can be a bit overwhelming to get up to speed on the product at first even though the interface is very accessible. Onboarding your teams to be truly successful can take a few months, which is typical of any other complex product.

Recommendations

If you are in a large organization there are likely other departments already using Salesforce, so it is helpful to reach out to internal champions or ask Salesforce for other customer champions that they may have if you don't have that option. It is helpful to talk to some real world examples of how the product is used to help you evaluate it more fairly.

 

from AppDirect
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Best in class CRM - no brainer for scale

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Incredible out of the box functionality, deep integrations with other apps, huge ecosystem of integrators consultants and third party apps, highly active support community.

Likes Least

Challenging user interface. Can be highly customized to meet your needs but out of the box it is busy.

Recommendations

if your company had any plans to scale stop evaluating and get this

 

from Riskalyze
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Best of the Best

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I love this product. While a bit more on the expensive side, this product is far more powerful than any CRM we've used thus far. We used to have leads fall through the cracks or it would take days to check in with potential leads or up-sells. Salesforce has revolutionized our workflow and efficiency. I really like the chatter feature that alerts me when I'm mentioned anywhere across the platform or integration we've set up with Salesforce.

Their team is superb and proficient at what they do! It's no wonder this CRM is one of the top competitors.

Likes Least

There isn't much to dislike about Salesforce. It's a bit on the pricey end for CRMs, but it's well worth it. The initial set up took a while for our team to be on-boarded, as it's set up to be very custom for each team. While this was a bummer for a while, the wait was worth it as well.

Recommendations

When evaluating a CRM, make sure it can be customized to your team's specifications. Also make sure their development team is in good communications with their management. We had issues with a CRM before that outsourced all it's engineering, which resulted in some very poor setups that were never fixed for our teams user experience.

Salesforce seems to be very good at taking care of their customers.

 

from Riskalyze
Specialty: Software / IT
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

We use on a daily basis to for inter office connection.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

love the chatter feature! love that I can send information to a teammate fast and efficiently.

Likes Least

I don't like the lightning version too slow. Would be nice to use but it's just too slow.

Recommendations

great user friendly format. Easy to implement into everyday work flow.

 

from Riskalyze
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Amazing and Easy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easily accessible on web and apps, dashboards are awesome

Likes Least

Lighting is a little slow and I have to refresh pages often

Recommendations

Weigh data needs vs UX. Other crms have better UX but lack luster reports

 

from Riskalyze
Specialty: Software / IT
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Intuitive Way to Organize Clients

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It has a lot of great features to keep clients organized, eliminate duplicates, sync to other software services, and keep the whole team up-to-date.

Likes Least

It is still coming out of the early 2000's with its UI, but it is on its way to looking new.

Recommendations

Definitely give this a look. It makes things easy at all levels of the sales process, from open to close and beyond.

 

from Riskalyze
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

A look into a life without Base

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I love how easy it is to customize the product and link contacts together.

Likes Least

I love that they are re-doing the navigation, the look and feel of the program can be a little annoying at times but in the end this is of minimal importance.

Recommendations

We tried a CRM called Base as a company and I like this much better, It can accomplish a lot of things that base couldn't even begin to touch.

 

from Riskalyze
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Mostly positive with a few drawback

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Very straight forward interface the lightning experience has a great aesthetic

Likes Least

unreliable task system and the lightning mode has a less user friendly interface

Recommendations

Use a calendar in conjunction with Salesforce to manage appointments and follow ups

 

from Riskalyze
Specialty: Software / IT
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

A little difficult of a learning curve, but great product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The quick and easy to access reports and dashboards.

Likes Least

The difficult learning curve leans towards being very intimidating. It's hard to just jump right in and get to work.

Recommendations

Go through as many tutorials as possible or find someone in your company who's a Salesforce wizard.

 

from Riskalyze
Specialty: Software / IT
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Awesome! Gotten a lot more productive

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Task view overdue+today is awesome. I like having an easy way to view the history of a contact and opportunity. Cleaning up opportunities has been WAY easier than other CRM platforms we have used!

Likes Least

Support is non existent but there is a plethora of online resources

Recommendations

Make sure you get lots of storage and plan out your use and workflows- We automated a lot of processes and screwed others up.
Data is rough to clean up and de dupe.

 

from Leadership Development Seminars
Specialty: Non-Profit
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Database / registration / donation tool for non-profit

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Salesforce has great potential for any non profit. If a member of your team has the time to delve into learning the technology, Salesforce has capacity for a lot of useful functions.

Likes Least

Where the problem lies is the learning curve to utilizing this capacity. I walked in with little to no Salesforce knowledge, and had to learn quite a lot simply to set up a registration page. From there, I'm still clueless on how to run certain reports or pull custom fields, etc. The difficulty of use without extensive training seems to be the biggest drawback of Salesforce as it relates to the needs of our team.

Recommendations

Watch as many tutorials as you can, and if possible, get someone well-versed in Salesforce to spend time with you and teach you the main capabilities useful to your specific mission.

 
 
Write a Review