Salesforce Marketing Cloud Software


 

Salesforce Marketing Cloud is a part of Salesforce.com family providing robust social marketing solution to help businesses create a strong social presence on a variety of social media sites. The solution offers multiple functionalities such as monitoring brand visibility, helping users publish interactive content, and building customer-focused advertising campaigns. The cloud-based system scales easily with any business, and can help to harness the power of social media for companies of any size or industry type.

Salesforce Marketing Cloud features 'Workspaces', a collaborative space for teams to engage. The solution also provides a social content marketing tool to help users source, plan, and publish client focused social content.

Salesforce Marketing Cloud helps to gauge each conversation that occurs online and use it as a tool for addressing feedback, gaining insight into brand perception, competitors, industry, products, and other business-relevant information.

The solution allows users to schedule posts ahead of time and use analytics to publish relevant content based on information collected from social media. Salesforce Marketing Cloud is the first to be Twitter certified and is listed as a Facebook Strategic Preferred Marketing Partner.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

57 Reviews of Salesforce Marketing Cloud

 

Start your review of Salesforce Marketing Cloud

Click to start
http://www.softwareadvice.com/crm/salesforce-socialcrm-review/
Software Advice Reviews (25)
More Reviews (32)

Showing 1-20 of 25

Patrick from Charlie's Chalk Dust
Specialty: Distribution
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Overall Salesforce delivers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My organization uses Salesforce Marketing Cloud to help provide quantifiable metrics for our marketing spend.

Overall, we have found it to be a robust platform. The marketing automation it is able to perform is top-notch.

It has helped us to engage integrate our "thinkers" (analysts and data-driven specialists) with our ability to engage our consumers, both B2B and B2C.

If your company can afford it, I would recommend it: it is money well spent.

Pros

Integration of various marketing channels.
Provides qualitative analytics.
Strong boost for social media efficacy.

Cons

Costly
Time-intensive

Advice to Others

I recommend having a paid specialist help set up the interface. We lost valuable time with the software while we internally discovered best practices for ourselves.

 
 

Jody from Holiday Inn Columbus/Hilliard
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Good for hotel Sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have used Salesforce many times in the past. It is flexible and I like having the app, so I may enter notes in my car right after a sales call. It adapts to my business very well.

Pros

I like the phone application

Cons

It is a bit pricy.

Advice to Others

Good choice for a growing business

 
 

Elyse from SQA Services
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Salesforce - A useful tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I have used this product to log company information, contacts, conversations, and track tasks. It is a useful organization tool and centralized database upon which to build a profile of various companies.

Pros

Easy user-interface as well as a lot of helpful metrics.

Cons

The need for frequent password updates is a con as I sometimes have difficulty keeping track of my passwords. However, it does ensure greater security for the system and it is quite easy to update one's password.

 
 

Arjun from Schulich School of Business
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

A trial perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This CRM tool provides much flexibility and ease of use. There was just the right kind of digital CRM techniques that I needed to test my marketing campaigns and personalize the targeting based on my project's needs. The only concern is the price tag, compared to some of the alternatives out there.

 
 

Samuel from Pureprofile.com
Specialty: Telecommunications
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2016

December 2016

Makes marketing easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Salesforce Marketing Cloud is a customer relationship management platform allows to create and manage marketing relationships with the customer and also to conduct campaign and maintain a good relationship with the customer.

Pros

1. Reliable and Easy to Use
2. Its supports integration with different apps and software
3. Userinterface is also really good.
4. Easy to configue as it base on force.com platform

Cons

Price is high as compared others in the market
Lead scoring is not present
Need to configue multiple things to make it works.

 
 

Kevin from Salesforce Consultant
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

The best Marketing tool for your CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Salesforce Marketing Cloud is the perfect marriage of Marketing functionality and CRM. This powerhouse of Marketing Automation make implementing your campaigns a breeze and ensures a fantastic customer experience. Hands down, best out there.

Pros

Amazing admin console, journey builder for customer experience, ties directly into your salesforce as it lives in the same platform, real-time enhancements and updates to your marketing strategies.

Cons

Reporting from salesforce can be a bit of a pain, but you can still get tons of data points to work with.

Advice to Others

If you are looking for the best, this is it. Don't settle.

 
 

Heather from Trendline Interactive
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Best tool to send emails

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

One of the best tools out there to send a large quantity of emails from, but often you need someone experienced to use the capabilities within and leverage data.

Pros

- Leverage large amounts of data
- Schedule sends easily
- Automated send notifications
- Automated report capabilities

Cons

- Need someone experienced in order to leverage data (ie. writing amp script, using queries, etc)
- Could improve upon Reporting capabilities

 
 

Melissa from National FFA Organization
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Great to streamline initiatives

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Salesforce MC allows you to create one to one experiences. The MC allows a marketer to give a unique experience to each customer. For instance, the female, twenty-something customer will receive a different message than the 40 year old male who likes sports. This allows for a higher conversion.

Salesforce MC allows you to create marketing journeys that are unique to each individual to further the buying process and foster the customer relationship.

Advice to Others

Research the product, develop a loose plan of what you would want to accomplish with the product. This product is best suited to purchase a plan that will have an account team bring your company up to speed and get started with the service.

 
 

Michael from Thriveworks
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Powerful CRM!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Salesforce is an incredible CRM. It's amazing how much information you can input, as well as the type of data you can pull from it in the way of reports. It's clean, well-organized, and easy to use. Salesforce will completely revolutionize your productivity, client-management, and sales performance.

 
 

Stacy from CRSS
Specialty: Healthcare / Medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Cost friendly. Love software. Support is great.W works well for our needs.

Pros

Cost effective

Cons

None

Advice to Others

Highly recommend

 
 

Lyne from Information & Technology
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

MOST EFFECTIVE SALESFORCE MARKETING SOFTWARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Salesforce Marketing Cloud has and continues to allow us to communicate with our customers effectively and individually. With the use of SMS, MMS, push notifications, and group messaging enables us to reach out to our customers anytime, anywhere.

Pros

Time being a top priority factor in my organization is highly saved with the use of this software

Cons

Having made use of this software for some years now, I hardly do find any disadvantaging factor of it.

Advice to Others

Choose this software. It's highly reliable and effective

 
 

Emily from Direct Digital LLC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Expensive, but great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been a Salesforce Marketing Cloud Customer for the past three years. About a year ago, we almost didn't renew because we were no longer happy with the product. However, after we expressed all of our concerns to our Salesforce rep they were able to make adjustments and I now have no complaints. This tool is great and we are seeing a good ROI on our investment. Their new content builder tool makes it easy to create emails even if you don't know HTML and if you pay for premier support you really get top notch help when needed.

Pros

-High ROI
-Easy to create beautiful emails
-Great customer support

Cons

They like to nickle and dime you for a lot of features. The product can be great - if you're willing to pay a lot.

Advice to Others

Paying for premier support is worth the investment. It's night and day better than the basic support we used to have.

 
 

Ishpreet kaur from Commercial Syndicate
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Salesforce Marketing Cloud review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It is one of the best CRM out there. I have used it in mid size and large companies and it works perfect in both

Pros

Replace many applications because it can function in place of them
ease of use
real time tracking

Cons

Customer support is poor
It should work more on current features

Advice to Others

I recommend this to others

 
 

harmandeep singh from New York University
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Review of Salesforce Marketing Cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Salesforce is an extremely powerful and useful tool. I would recommend it to any large scale business that has many accounts and needs to stay on top of all of them all the time.

Pros

It can be customized
good compatibility with pandora

Cons

Customer service is not that good
It takes a bit of more time to learn

 
 

Christian from CommScope
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Long learning curve but its really worth it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I think that this has to be one of the most complex systems that exist, and its really more of a ecosystem of a buch of integration in wich you are able to do what you need,

SMS
Email
LP
Facebook app
Journeys
DE

And the best part is that all is conected to SalesForce, there is a lot of things to keep digging

 
 

Duval from Beam Mack
Specialty: Transportation
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

Salesforce to the rescue for single user!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

After working for a company who provided Salesforce for our use, was highly disappointed that my new company was using printed out excel spreedsheets -love the capabilities and price point for single user.

Pros

Am able to update and access the act info via smart phone!

Cons

High cost prohibits me from using Salesforce in conjunction with Badger maps.

Advice to Others

Want to impress your boss who may not offer a company CRM, this is your tool for success!

 
 

Sofia from Mar Group
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Such a great software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It is very useful with all the features it has to offer. I was a Marketing Manager at my previous job and used this software daily. Once all the data is imported it is pretty simple to use from there. For those who are manually entering the data, I would suggest to fill out all the fields in order to get the most out of everything. I like all the dashboards and are very user friendly. It makes Social Media marketing easy! All the platforms are offered and tracks analytics for each post.

Pros

The best part is that Salesforce customer service is pretty spot on when I asked for tutorial videos or was stuck on something. I emailed them and they called me as soon as possible. I would talk to the customer service representatives for hours and they would walk me step by step.

Cons

The reports when exported are not very appealing. I wish they were formatted differently. It is a little pricey, but you do have a to work with.

Advice to Others

Make sure you watch the tutorial video and really get to know your product in order to be able to use it at its full capacity.

 
 

Bill from Restore Arts
Specialty: Non-Profit

September 2016

September 2016

Dominant for a Reason

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Salesforce isn't the easiest to set up and integrate, but when you get there, you're likely to be happy. Infinite availability of modules. Integrates with almost anything. Encourages cross-team communications. Great support from the vendor, and strong community of users and third-party integrators. My favorite CRM solution.

Likes Least

Learning curve on configuration is a bit steep. The flexibility makes it less likely to be usable out-of-the-box.

Recommendations

Larger shops with larger datasets will benefit from the advantages of Salesforce. Not so good for small shops.

 
 

Udaya from Precision Antibody a service division of A&G Pharmaceuticals Inc.
Specialty: Pharmaceuticals

September 2016

September 2016

Salesforce is cloud based and is user friendly .

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Its very user friendly from the beginning to the end of quote generation, store the price list, store contacts as data base, request a follow up reminder, create customized templates.

Likes Least

First time user need a free training, as there are loads of information to digest.

Recommendations

Definitely a good one start up companies too! I am not sure of the price, but if you can afford I would definitely recommend it.

 
 

Suzanne from Independent Consultants
Specialty: Consulting

August 2016

August 2016

Tailor it to your business needs!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I love that Salesforce can cover so many different facets all tailored to just about any business. For example, if your business does not have or intend to have a social presence, then you will not need the social media access for social listening, etc. I was impressed to learn how to map out journeys of ideal customers then setup analytics on behaviors and actions to track the progress.

Likes Least

Truly nothing. I wish I could have used every single feature but I was only able to experience parts based on what my client used. During a long engagement, I was able to help my client set up automated email marketing campaigns then track the progress along a defined journey to generate leads. Great interface. Sorry, this asked what I liked least and I lost track.

Recommendations

Schedule a consultation with Salesforce so they can help you decide what features/packages will meet your business needs. Ask for a free trial and really take the time to get comfortable with it. I imagine their conversion of free trials must be pretty high.

 
 
 
Write a Review