(855) 210-9106

Need help deciding? Call us.

(855) 210-9106

Need help deciding? Call us.

Overall customer rating:

Overall customer rating:
 (1570)
 (254)
(1570)
(254)

Recommended by:
Recommended by:

79% of users

51% of users

79% of users
51% of users

Operating systems:
Operating systems:
  
  
  
  

Mobile compatibility:
Mobile compatibility:
  
  
  
  

Deployment:
Deployment:
 
 
 
 

Target customer size:
Target customer size:

Price:
Price:
    
    
    
    

Demo:
Demo:
 
 

Most positive review:
Most positive review:
Most positive review:

“The design and quality of the product is very high-end. I have tried using other CRM software before, and Salesforce is the best yet.”

- Tyson Borgen, Boston Sea Corporation

“This CRM software is top-notch, with some of the most reliable data and cloud solutions available to businesses today.”

- Marc Robinson, Counseling Associates

Most negative review:
Most negative review:
Most negative review:

“It has an aging interface, and the unique features that once made it the front runner have now become standard in many other CRMs.”

- Kobe Cummings, Swedish Match

It's overly complicated for a single user or very small team [...] There are endless choices. It's very hard to navigate around the program.”

- John Morton, Market Blazzers


Pricing

Pricing

How it's priced:

How it's priced:
How it's priced:
 
Cloud deployment: A monthly subscription fee is paid for each user login.
Cloud deployment: A monthly subscription fee is paid for each user login.

or

On-premise deployment:
A perpetual license fee is paid upfront for each user.

Contract term:
Contract term:
Contract term:
Cloud deployment: A year-long contract is required and renewed annually.
Cloud deployment: Subscription renewed monthly.

or

On-premise deployment: Users sign a perpetual license agreement upfront to own the software and use it in perpetuity. A separate contract often applies for premium support; terms vary depending on the service level and partner.

Upfront costs:
Upfront costs:
Upfront costs:
Additional fees apply for professional implementation services provided through a partner. This could include special integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.
Additional fees apply for professional implementation services provided through a partner. This could include special integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.

Recurring costs:
Recurring costs:
Recurring costs:
Fees apply for premium support.
Fees apply for premium support, regardless of deployment model. On-premise software buyers should also expect to pay for regular maintenance.

What does it cost?

Marketing automation:

Marketing automation:

Sales automation:
Sales automation:

Customer service/support:
Customer service/support:

Call center:
Call center:

Channel management:
Channel management:

Social CRM:
Social CRM:

Web self-service:
Web self-service:

Lead/opportunity management:
Lead/opportunity management:


Ease of use

Ease of use

Overall rating:

Overall rating:
 (1570)
 (254)
 (1570)
 (254)

Most positive review:
Most positive review:
Most positive review:

“I love SFDC. The navigation tools on the header of the page allow me to locate and act on information I am looking for very quickly. ”

- Kobe Cummings, Swedish Match

“The software is simple to use and offers ample solutions for a small company. It has a very simple interface that was quick to pick up as a new user.”

- Steve Webster, Hi Tech Veneer
 

Most negative review:
Most negative review:
Most negative review:

“Some of the interface can be cluttered with too much information. I find myself having to scroll through low level material before I get what I need.”

- Micah Pappas, Western Governor's University

"I teach CRM and it takes me about 5-6 sessions for people to grasp the fundamentals. I think that means it's too complicated.”

- Michelle Justavino, ERS


Support

Support

Overall support rating:

Overall rating:
 (1570)
 (254)
 (1570)
 (254)

Most positive review:
Most positive review:
Most positive review:

“I've interacted with support several times already, and they've been very responsive via chat and following up by phone.”

- Katie Riklin, Invitae

“Microsoft support has a fast turnaround time and usually only requires one inquiry.”

- Marc Robinson, Counseling Associates

Most negative review:
Most negative review:
Most negative review:

“Customer support is slow to respond and most of the time does not have an answer.”

- Mary Chau-Nguyen, Western Governor’s University

"They send you to a website, and the sessions are just reading the slides in a very slow manner.”

- Michelle Justavino, ERS

Phone support:
Phone support:
Phone support:
24/7 toll-free, worldwide phone support can be purchased.
24/7 toll-free, worldwide phone support is included in the subscription or perpetual license fee. Faster response time and developer phone support can be purchased.
 

Online case submission:
Online case submission:
Online case submission:
Online case submission with two-day response time is included in the subscription fee. Faster response time (within 1 hour) and online support for developers can be purchased.
Online case submission with one-day response time is included in the subscription or perpetual license fee. Faster response time (within 1-2 hours) can be purchased.
 

Online support options:
Online support options:
Online support options:
A help website, knowledge base and community is included in the subscription fee. Content for improving user adoption, productivity and access to a dedicated success representative can be purchased.
A self-help portal, online community, support blog and a service dashboard is included in the subscription or perpetual license fee. Access to an account manager and support for developers can be purchased.

Training:
Training:
Training:
A “Getting Started” online catalogue is included in the subscription fee. Additional training catalogues, customizable training templates and role-based training modules can be purchased.
Online “Get Started” content and “Self-Help Resources” are included in the subscription or perpetual license fee. Unlimited online training, including customizable templates and e-learning catalogues, can be purchased. Live classroom training is also available for a fee.