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Overall customer rating: Customer rating:

 (4022)

 (1006)

Recommended by: Recommended by:

79% of users

51% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“The design and quality of the product is very high-end. I have tried using other CRM software before, and Salesforce is the best yet.”

- Tyson Borgen, Boston Sea Corporation

“This CRM software is top-notch, with some of the most reliable data and cloud solutions available to businesses today.”

- Marc Robinson, Counseling Associates

Most negative review: Most negative review:

“It has an aging interface, and the unique features that once made it the front runner have now become standard in many other CRMs.”

- Kobe Cummings, Swedish Match

“It's overly complicated for a single user or very small team [...] There are endless choices. It's very hard to navigate around the program.”

- John Morton, Market Blazzers

Pricing:

How it's priced: How it's priced:

Salesforce is a cloud-based solution. You pay a monthly subscription fee for each user login.

Microsoft Dynamics 365 is available for cloud-based deployment, where you pay a monthly subscription fee for each user login, or on-premise deployment, where you pay a perpetual license fee upfront for each user.

Contract term: Contract term:

Salesforce requires a year-long contract for cloud-based deployment; renewed annually.

Microsoft Dynamics 365 requires a contract for cloud-based deployment or requires signing a perpetual license agreement upfront for on-premise deployment.

Upfront costs: Upfront costs:

Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration) and training through a partner.

Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration) and training through a partner.

Recurring costs: Recurring costs:

Fees apply for premium support.

Fees apply for premium support, regardless of deployment model. On-premise software buyers should also expect to pay for regular maintenance.

What does it cost?: What does it cost?:

Applications:

Marketing automation: Marketing automation:

Sales automation: Sales automation:

Customer service/support: Customer service/support:

Call center: Call center:

Channel management: Channel management:

Social CRM: Social CRM:

Web self service: Web self service:

Lead opportunity management: Lead opportunity management:

Ease of Use:

Overall customer rating: Customer rating:

 (4022)

 (1006)

Most positive review: Most positive review:

“I love SFDC. The navigation tools on the header of the page allow me to locate and act on information I am looking for very quickly.”

- Kobe Cummings, Swedish Match

“The software is simple to use and offers ample solutions for a small company. It has a very simple interface that was quick to pick up as a new user.”

- Steve Webster, Hi Tech Veneer

Most negative review: Most negative review:

“Some of the interface can be cluttered with too much information. I find myself having to scroll through low level material before I get what I need.”

- Micah Pappas, Western Governor's University

“I teach CRM and it takes me about 5-6 sessions for people to grasp the fundamentals. I think that means it's too complicated.”

- Michelle Justavino, ERS

Support:

Overall customer rating: Customer rating:

 (4022)

 (1006)

Most positive review: Most positive review:

“I've interacted with support several times already, and they've been very responsive via chat and following up by phone.”

- Katie Riklin, Invitae

“Microsoft support has a fast turnaround time and usually only requires one inquiry.”

- Marc Robinson, Counseling Associates

Most negative review: Most negative review:

“Customer support is slow to respond and most of the time does not have an answer.”

- Mary Chau-Nguyen, Western Governor’s University

“They send you to a website, and the sessions are just reading the slides in a very slow manner.”

- Michelle Justavino, ERS

Phone support: Phone support:

24/7 toll-free, worldwide phone support can be purchased.

24/7 toll-free, worldwide phone support is included in the subscription or perpetual license fee. Faster response time and developer phone support can be purchased.

Online case submission: Online case submission:

Online case submission included in subscription fee.

Online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee. Additional support can be purchased.

Help website, support blog and online community included in subscription fee. Additional support can be purchased.

Training: Training:

“Getting started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.

A “Getting started” online catalogue included in subscription or perpetual license fee. Additional live and/or online training can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.