(855) 210-9106

Need help deciding? Call us.

(855) 210-9106

Need help deciding? Call us.

Overall customer rating:

Overall customer rating:
 (2749)
 (134)
(2749)
(134)

Recommended by:
Recommended by:

79% of users

41% of users

79% of users
41% of users

Operating systems:
Operating systems:
  
  
  
  

Mobile compatibility:
Mobile compatibility:
  
  
  
  

Deployment:
Deployment:
 
 
 
 

Target customer size:
Target customer size:

Price:
Price:
    
    
    
    

Demo:
Demo:
 
 

Most positive review:
Most positive review:
Most positive review:

“The design and quality of the product is very high-end. I have tried using other CRM software before, and Salesforce is the best yet.”

- Tyson Borgen, Boston Sea Corporation

“This product has allowed our company to grow and do more things automated than our other home-grown system.”

- Mike Gabriele, Superior Integration Solutions

Most negative review:
Most negative review:
Most negative review:

“It has an aging interface, and the unique features that once made it the front runner have now become standard in many other CRMs.”

- Kobe Cummings, Swedish Match

“It's limited compared to other CRMs. It may have some capabilities I am not aware of, but it is complicated to get those added in.”

- Karen Yetter, Mercator Advisory Group


Pricing

Pricing

How it's priced:

How it's priced:
How it's priced:
 
Cloud deployment: A monthly subscription fee is paid for each user login.
Cloud or On-premise deployment: A monthly subscription fee is paid for each user login (minimum of 10 users).

Contract term:
Contract term:
Contract term:
Cloud deployment: A year-long contract is required and renewed annually.
Cloud or On-premise deployment: Subscription is renewed annually.

Upfront costs:
Upfront costs:
Upfront costs:
Additional fees apply for professional implementation services provided through a partner. This could include special integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.
Additional fees apply for professional setup, configuration and data migration. Custom modules and add-ons can also be purchased from SugarCRM partners. These vary significantly depending on user needs.

Recurring costs:
Recurring costs:
Recurring costs:
Fees apply for premium support.
Fees apply for phone support with some packages. Also, proactive maintenance services, such as implementation of security patches or bug fixes, can be purchased through partners.

What does it cost?

Marketing automation:

Marketing automation:

Sales automation:
Sales automation:

Customer service/support:
Customer service/support:

Call center:
Call center:

Channel management:
Channel management:

Social CRM:
Social CRM:

Web self-service:
Web self-service:

Lead/opportunity management:
Lead/opportunity management:


Ease of use

Ease of use

Overall rating:

Overall rating:
 (2749)
 (134)
 (2749)
 (134)

Most positive review:
Most positive review:
Most positive review:

“I love SFDC. The navigation tools on the header of the page allow me to locate and act on information I am looking for very quickly. ”

- Kobe Cummings, Swedish Match

“The approach across all modules is standard; if you learn one, you've learned them all. The dashboards are excellent.”

- Peter Fletcher, Business Applications & Integration Ltd.
 

Most negative review:
Most negative review:
Most negative review:

“Some of the interface can be cluttered with too much information. I find myself having to scroll through low level material before I get what I need.”

- Micah Pappas, Western Governor's University

“The iPhone app is clunky, and the reporting system is difficult to operate.”

- Lars Lundberg, Medallion Bank


Support

Support

Overall support rating:

Overall rating:
 (2749)
 (134)
 (2749)
 (134)

Most positive review:
Most positive review:
Most positive review:

“I've interacted with support several times already, and they've been very responsive via chat and following up by phone.”

- Katie Riklin, Invitae

“Support has been great. There's never an issue, and they are quick to respond. All my cases have been answered in a timely manner.”

- Mike Gabriele, Superior Integration Solutions

Most negative review:
Most negative review:
Most negative review:

“Customer support is slow to respond and most of the time does not have an answer.”

- Mary Chau-Nguyen, Western Governor’s University

“I know people inside my organization that have had issues at times with responsiveness.”

- Mike Maher, Superior Integration Solutions

Phone support:
Phone support:
Phone support:
24/7 toll-free, worldwide phone support can be purchased.
Toll-free phone support available 12 hours a day, five days a week is included in the subscription fee for Sugar Enterprise and Sugar Ultimate users. It can be purchased by Sugar Professional users. 24/7 phone support for high-priority cases can also be purchased by Sugar Ultimate users.
 

Online case submission:
Online case submission:
Online case submission:
Online case submission with two-day response time is included in the subscription fee. Faster response time (within 1 hour) and online support for developers can be purchased.
Unlimited online case submission is included in the subscription fee, though response times vary depending on the package and priority level of the case. Sugar Professional response times range from four hours to two business days; Sugar Enterprise ranges from two hours to one day; Sugar Ultimate ranges from one to four hours.
 

Online support options:
Online support options:
Online support options:
A help website, knowledge base and community is included in the subscription fee. Content for improving user adoption, productivity and access to a dedicated success representative can be purchased.
A support portal that houses community forums, live online classes, “hot topic” webinars, a developer blog and certificate programs is included in the subscription fee for all packages. Advanced live online training classes can be purchased.

Training:
Training:
Training:
A “Getting Started” online catalogue is included in the subscription fee. Additional training catalogues, customizable training templates and role-based training modules can be purchased.
“Getting Started” training videos are included in the subscription fee for all packages. Live and online classroom training and admin coaching packages covering configuration topics can be purchased. On-site training is also available for $2,200 per day plus traveling expenses.