SalesNOW by Interchange Solutions Inc. is a cloud-based CRM platform that can be used on laptops and desktops via web browser or any connected mobile device. The system offers applications designed specifically for Android, iPhone, iPad, and Blackberry devices.
Product features for SalesNOW include contact management, company tracking, lead management, analytics dashboards, and sales forecasting. Users are able to take sales notes, log their calls, and capture emails automatically; train new employees by keeping corporate account histories of clients; gain a dashboard view of activities of sales representatives; and view various sales data, including next steps on leads, deals, and cases. SalesNOW also allows users to customize tabs, reports, and data fields and provides visual, graphical representations of sales forecasts, funnels, and activity reports.
SalesNOW charges monthly fees for users to gain access to the program and there are no long-term contracts.
David from Urban Greenhouse
Very easy to use. The set-up was simple and the back-end customer service was phenomenal!
There were a few glitches with the software when using Google email.
When looking for CRM, take the time to evaluate the service you receive. There is always a lot of heaving lifting on the front end of using a system. Make sure they are willing to help every step of the way!
Dick from Mtrex Networks
A large number of useable out of the box features, very minimal customization required. We were operational with 80% of our requirements in 90 minutes. It can also be easily customized if required, the edit tabs are well laid out and all fields can be edited.
Standard reporting is very good, when you do make some field edits, you do need to ensure the reporting properly catches them, we did have one or two glitches, but ntohing serious.
The Case Studies (trouble ticket system) seems quite good, and most CRMs (at this price point) do not have - make sure you look at it, if you need something in this area.
De from Krurapp Communications Inc
We had reviewed several CRM options before going with SalesNow. A lot of them were very complicated and we have several sales guys that aren't very tech savy. SalesNow was pretty intuitive to use and the staff at SalesNow were great to work with. They provided ample training sessions for our staff and uploaded/integrated all of our company info to get us up and running. Now we are about 6 months in and still getting tremendous service fom the techs if we have a question or find a customization that we want to make. Can't say enough good things to express how happy we have been with both their product and their service.
The only thing we found that we didn't like, is that SalesNow doesn't integrated with our email blast program iContact. But they do offer an integration with another email blast service which is free so this is pretty minor for us
I would recommend this to anyone looking for a CRM for their company. Reasonably priced, easy to learn , easy to use and awesome support - these days when you reach out to the help desk of many companies you end up more frustrated than you were when you started. That has never been the case with the SalesNow team. They are available by phone or email and have fulfilled many of our requests within minutes - hours and never longer than overnight depending on the issue or customization we have requested.
Helen from NetPower
Flexible and customized. The software has the users priority/security control and is easy to customize. The support is very helpful.
It is cover everything we need: opportunity tacking, order tacking and marketing. And, it is not expensive.
Evaluate the software functionalities, support and the price.
Jill from R4 Specialties, Inc.
Specialty: Other services
That it was helpful to see what we had in quotes and what we won as a job.
It did not work too well on Iphones. My outside sales people could never use it on their Iphones. Every time they tried putting information in on their phones after meeting with someone, it would delete it. It would never save and never sync when they would come into the office.
The Salesnow team is very helpful and the software is great through a computer but not good on a phone.
Melody from Grocery Equipment Sales LLC
Easy to use. I am not using all of the features yet, but will as the business grows.
I can't look up a contact by email address. I don't like new windows opening all the time.
Make sure that you are using as many as the features as possible so that you have a full understanding of the product.
James from Keystone Mutual Insurance Co.
Vendor support. Ease of navigation. Ability to tailor it.
Very slow speed with several functions. In our case, this is particularly the situation with the Deals area.
None, other than what I have included in this review.
Brent from H3O
SalesNOW is very user friendly. The ease of building a Client Data Base and then utilizing for scheduling calls or meetings and then carries over to Outlook. This software is also very easy to customize to fit the flavor of how you want this to work for your organization. I really enjoy being able to generate Sales Reports of various types for meetings and sharing with the rest of the sales team. Also helps me to stay involved in other sales reps activities.
Nothing really comes to mind right now. Anytime I have had a concern, customer service has always helped resolve any concerns or questions.
Give this a try. It has simplified our process in how we schedule, plan and prepare for our daily business.
Denise from Aegis Films
When we were setting up our branch, the staff was very helpful and took extra steps to show us little tricks.
Reports are easily ran and notes can be followed up on easily.
There is not something I do not like about the product. My inability to use it like I want to comes from me not taking the time to dive in and spend time playing.
It purely a user issue -
Compare the ones that interest you and do not hesitate to call the Sales Now staff with any questions. You will find they are very helpful.
Kim from 33 Carpenters Construction
This is a great company to work with, their support and customer service exceeds majority of tech companies out there. It's nice to work with people who actually know who you are when you call them.
I have no negative feedback about the company or the product.
The customer support is probably the most important factor when working with app/computer based issues- always talk to support people when looking into new programs. It will definitely help you to decide on what is easier to use. The "live chat" feature or email support doesn't necessarily get you resolution to an issue as soon as you need. So if the company has great support staff to call and speak to- it can make working with the program's so much easier.