SharpSpring Software


 

SharpSpring is a fully integrated cloud-based marketing tool that offers customer relationship management, marketing automation, mobile and social marketing, sales team automation, customer service and more, all within one solution.

SharpSpring can interface with any CRM on the market, so users are able to keep their existing CRM and the information contained within it. The system’s lead nurturing and scoring tools can track an individual lead’s page visits, demographics, and engagement. SharpSpring’s VisitorID feature helps identify anonymous site visitors by looking up their IP addresses, allowing users to see who is viewing their site, including their name and contact information. Other features include a Landing Page Builder and a Blog Builder. SharpSpring also offers a library of designs and templates for the user to chose from.

SharpSpring can be utilized by both small and large businesses in a variety of industries including advertising, insurance, engineering, telecommunications and more.

 

SharpSpring - Customizable Campaign Reporting Dashboard
 
  • SharpSpring - Customizable Campaign Reporting Dashboard
    Customizable Campaign Reporting Dashboard
  • SharpSpring - Drag and Drop Email Editor
    Drag and Drop Email Editor
  • SharpSpring - Example Contact in Contact Manager
    Example Contact in Contact Manager
  • SharpSpring - Life of a Lead
    Life of a Lead
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

130 Reviews of SharpSpring

 

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Software Advice Reviews (31)
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Showing 1-20 of 31

Myca from United Methodist Communications
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Simple, Intuitive and Powerful for CRM and Marketing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

SharpSpring is definitely a contender when you're looking for a marketing automation or CRM platform that will allow you to tie easily into your website and trigger actions based on a sales funnel.

Pros

SharpSpring offers some advanced functionality that you would expect to find in much more expensive CRM / Marketing software options, but in a friendly and intuitive interface that invites the user to learn more. I loved that integrating website actions into the platform to trigger marketing emails was so easy to execute, and I was able to use advanced functionality within the platform after only a few minutes of review -- even though I had no training.

Cons

I kept running up against hard stops, and a few system limitations that were frustrating. Integration wasn't as one-click seamless as some of the other CRM/Marketing automation platforms that I've used. However, for a small-to-medium sized business, SharpSpring is a great option. Advanced marketers may find a few expected features lacking or difficult to find, but not many.

 
 

Mark from Amphora Brand Design/OEC Graphics
Specialty: Marketing Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

SharpSpring Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SharpSprings capabilities are strong as the leaders in the industry and user interface is intuitive. It is helpful as an ad agency to be able to white label the product as our own and resell it many times over. It provides additional revenue stream on a regular basis. The challenge is having it functionally operate as advertised. We've had a few trouble tickets when we couldn't get it to do what it is supposed to do.

Pros

White Label software with the ability to resell at a profit.
Intuitive user interface.
Provides additional monthly revenue stream for content development and management.

Cons

Functional operation meeting expectations.
Some challenges setting campaigns up and have them working properly without customer service.

Advice to Others

You get what you pay for. SharpSpring is a very viable product with some great promise. My perception is they have a way to go compared to leaders in the category, but they also cost much more.

 
 

Lou from Footwasher Media
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Price and functionality is exceptional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We've been using and recommending SharpSpring almost exclusively since we started investigating and trying marketing automation platforms three years ago. It's the best of all platforms for our business, which focuses on startups and small businesses.

Pros

Ease of use, affordability, broad functionality and ROI

Cons

Customer service is limited. The agency is the first line of service, with escalation to techs at SharpSpring. but that's also how they keep costs down

Advice to Others

If you already have a marketing automation platform and you have people who are working on them full time and are well trained, there is no reason to switch. But if you are considering getting a platform and your marketing and content teams are inexperienced and under trained, this is a great tool to acquire.

 
 

Colin from Root Deeper Marketing
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Robust feature-set for great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I run an agency and B2B Adwords marketing is a specialty of ours. Integrating Sharpspring with our PPC campaigns allows me to look at the lifetime value of the leads we bring in, and tie specific sales, and revenue amounts, back to my ad campaigns to see real ROI for clients. This is critical for profit-driven marketing. Also, the CRM and tracking features allow clients to more effectively nurture leads across longer sales cycles in B2B and high-value conversions.

Frankly, you don't have to use all of the tools to have it worthwhile. If you have a use case where you're actively selling to customers along a not-short sales cycle you really should have something like this.

Pros

Good company. I had an issue I had to take up with leadership and they solved it in a very fair and honorable way. I CANNOT say that about their competitors.

The value for the toolkit is super good, especially if you get it through an agency as they focus a lot on partnering with agencies.

Cons

They've had some growing pains. Some things are not perfect. But I'd rather work with folks who have integrity and are CONTINUALLY working to improve the product. Other companies spend their money trying to lock you down to use their product. They spend a LOT on marketing. Sharpspring focuses its resources on developing the most awesome product for money out there. It also has a very open API so you can make it talk to other products (like if you already have a CRM you use). Sorry, this is cons. The point is there are some things that are not graceful. Like where you would want a notification that an action is complete but it doesn't tell you and you have to look carefully. Some things are a bit ungraceful. It gets it done, but you have to learn the ropes.

Advice to Others

It's good to work with an agency that knows what they're doing to fully maximize your value. Things go much more quickly with some of the setup and API integrations for someone who does this all the time vs. someone doing it the first time.

Shop around on price if you do go with an agency. Some may have a larger markup than we charge.

 
 

Michelle from SouthAmerica.travel
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Good starter software for Marketing Automation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a good starter software for people with a smaller budget looking for marketing automation. The workflow tool is not good, it takes some getting used to and help from SharpSpring to figure it out. The web-tracking and visitor ID is great! The email builder is good as well and very easy to use. I have not taken advantage of the other tools, like the landing pages, because I like using unbounce for this feature. I had hoped they would create more reporting features, but this is not something that has changed and is rather disappointing. If you want to create a report you must create a list and export.

Pros

I like the email builder, visitor ID, campaign tracker.

Cons

Poor reporting.

Advice to Others

This is a god starter software. If you are working with a separate CRM, make sure the integration will work either directly or through Zapier. We ran into a lot of issues when looking to integrate with a CRM. You're rather limited here.

 
 

Kim from tjm
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

good product - abysmal support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Product was sold that you could track to keyword level - you can't
Outside of that, the product looks good and has some cool features.
The support on it is a nightmare - they don't do the basics right like answering emails and the support line is barely answered or if it is, then you just get a case logged.

Pros

some of the functionality

Cons

the support - the support - the support!

Advice to Others

it is much harder to implement than how it is sold. Do not expect good support back.
Give it

 
 

Kevin from Communiteers
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

A lot of functionalities for a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SharpSpring provides a lot of functionalities for a great price. A few examples: Visitor ID (identify your website visitors), create and customize landing pages and email templates, schedule your emails, set up tasks and workflows and get notifications for almost anything you want.

Pros

Easy to use. A great support team. Every Friday a great and helpful Springboard Live webinar (online training). Responsive mailings. A lot of information about our clients. Some good (basic) email and website reports.

Cons

They've got sometimes a few problems with their software, but they help you as fast as they can. You can add and edit custome fields, but we need more options and it should be easier to use them.

Advice to Others

Take a look at what you want to use. Why do you want to use Marketing Automation? Do you need all the stuff or do you want something in specific? SharpSpring is a great software at a lowe(r) price.

 
 

Michael from Go Left Marketing
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Sharpspring: With Great Value Comes Great Opportunity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been on the Sharpspring platform for nearly a year now and it has changed our agency. Back in the day (you know, a "whole" 8 years ago), inbound marketing and the software that supported its methodology was not a very crowded sandbox. But now there are all kinds of full blown platforms and other software stacks - needless to say, the playground is getting full. What made Sharpspring appealing to us what how it allowed us to "handle the transaction". Our clients know we use Sharpspring but they continually refer to it as if it were "our platform" - this instantly changes the way they (and prospects) see us.

That being said, it has not been without its bumps and bruises. There have been times when features just didn't seem to work or required some guesswork (i.e. - building dynamic lists based on lead info seems to be hit or miss and the email builder is a bit clunky). In all fairness, we have just been too busy to become fluent in all aspects of the platform so this gripe may totally be on us, and not Sharpspring.

All in all, I don't see us moving in another direction any time soon. We are a growing agency and we have hitched our growth to that of the Sharpspring platform.

Pros

Positions our agency as the resource.
Up and running in a matter of minutes.
Because of the quick implementation, a quick ROI to the client is much easier.

Cons

Parts of the platform are still clunky.
On rare occasions, the platform cannot be reached.
Because of its age, integrations are still limited.

Advice to Others

If you are a growing agency or business you owe it to yourself to at least give Sharpspring an opportunity. The way it is priced and is ease of implementation will give you and your clients early wins, especially if there hasn't been a platform like this in place yet in your agency or business.

 
 

Shawn from ServiceTrade
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

SharpSpring destroyed my database and support was nonexistent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TLDR:
- Destroyed my SalseForce database
- Terrible support
- Bad sales experience

Let's start at the beginning. The sales process was confusing thanks to SharpSpring's disorganized channel model. I was unable to buy directly from them because I happened to speak to one of their resellers after I initiated a conversation directly with SharpSpring. This doesn't seem like a big deal, but it slowed down the purchase which I was trying to expedite. Furthermore, it took about a month for them to find me two relevant reference customers to speak with about their experiences with SharpSpring.

Next, implementation and support were terrible. Because I purchased through a reseller, I was unable to work directly with the SharpSpring team to get my data imported and integration set up with SalesForce. My reseller didn't have the experience to accomplish these tasks, so they ended up working with the SharpSpring team and looping me into a frustrating game of telephone that further extended my implementation time.

As painful as the sales and support experience was, the most critical problem was the complete corruption of my database. SharpSpring managed to swap data on leads such that email addresses, phone numbers, names, and other data was randomized such that a given lead name could have a different email address and phone number associated with it. I didn't catch this issue until it impacted about 70% of my database, causing complete confusion in our sales and marketing efforts. After disconnecting SharpSpring, I was able to clean up some of the data, but I still have a mess on my hands and have sunk a substantial amount of time into cleaning up my data.

Where was support during all this? Practically nonexistent. It wasn't until I emailed as many contacts as I could find at SharpSpring with the threat of abandoning the platform that I finally received limited help.

Pros

The interface is straightforward and fairly easy to use. However, this does not make up for the company's and product's shortcomings.

Cons

As mentioned above:

- Destroyed my SalseForce database
- Terrible support
- Bad sales experience

Advice to Others

Don't do it. Explore other options. ANY other option will be better.

 
 

Chadler from Huebner Marketing
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

SharpSpring-A Powerful Marketing tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am impressed with this product and platform. It has met the challenge of being an automation engine and allowed me to worry less about clients continuous marketing efforts. It has a powerful, easy to use automation engine that has all the triggers, filters, tasks, and workflows you could ever want or use.

Pros

The customer success team and training team with SharpSpring are the best I have ever dealt with. There has not been an issue that I haven't gotten the fully attention of the support staff and the issue resolved quickly. Top notch service.

Cons

The ability to assign leads to a sales team does not exist.

Advice to Others

If you are looking for a comprehensive marketing automation platform, SharpSpring's price point and value are going to be hard to beat.

 
 

Ricky from Vyne Digital Ltd
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

An Absolute Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It was a breeze to setup the support is next level and it cuts a huge amount of resource out of our business. I can't rave enough about Sharpsrping.

Pros

The speed at which we can set things up and get them running for our clients. The support documentation is AWESOME.

Cons

southern hemisphere specialist support. The support docs are great, but sometimes you just need that next level.

 
 

Aaron from VSF
Specialty: Other services

September 2016

September 2016

Enhances Our Marketing Capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It helps us stay in regular contact with clients and prospects and it also helps us understand real prospects and actual sales activity. Even though it's a relatively new product, this is a quality tool for less price than some other similar products.

Likes Least

At this point in our relationship with SharpSpring, we have nothing negative to report.

Recommendations

Sophisticated and easy to setup and use, SharpSpring should help your company get a clearer picture of which marketing strategies are working and help you focus on areas that need more attention.

 
 

Megan from Cargas Systems, Inc.
Specialty: Consulting

September 2016

September 2016

SharpSpring End User Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Simple to learn (little to no training needed); user interface is extremely intuitive. Vendor stands behind their product and is extremely open to feedback. Migrating from our old system to SharpSpring was virtually painless. Pipeline/opportunity management is made so much easier with drag and drop functionality (moving an opportunity through the sales cycle). Great analytics of email campaigns.

Likes Least

No auto-save option (although they give you quite a few save buttons on certain pages, and will also warn you to save before you leave a page); reporting on custom fields is lacking.

Recommendations

Take the time to evaluate your processes before looking for a new system. You might feel pressure to go with a bigger name CRM-type system, but at the end of the day, if you really need to focus on sales and marketing (and nothing else), than you will appreciate the laser-like focus that SharpSpring has on these two functional areas. Sometimes the bigger(and more expensive programs) have more functionality than you will ever need, causing processes to get bogged down. Bigger isn't always better!

 
 

Krista from Level Office
Specialty: Hospitality / Travel

September 2016

September 2016

SharpSpring is a great tool for tracking leads for your office space!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like how organized and intuitive it is. There are reminders everywhere. You are able to clearly see what stage your clients are in and their progress. You can update information and connect your leads to your opportunities

Likes Least

That you have to save everything! If you forget to click save, your work is lost.

Recommendations

I would tell them if they need help with their business, Sharpspring is a great tool for gathering new data and organizing it in a clear and effective way.

 
 

Kelsey from Level Office
Specialty: Real Estate

September 2016

September 2016

Decent system if you put in the time to learn it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It can be customizable and seems to have many potential uses.

Likes Least

It's not a very user-friendly interface, it's not intuitive.

Recommendations

Really take the time to decide what you want out of the system, how you want to use it, and then really learn the system before you roll it out with your company/team.

 
 

Allison from Level Office
Specialty: Real Estate

September 2016

September 2016

SharpSpring is a mixed bag

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The user interface is relatively simple. It's easy to use and has a decent sales pipeline system.

Likes Least

Sometimes various functions don't seem to work. It's a very basic system and doesn't provide reports on everything you might need.

Recommendations

Take stock of what you need your CRM to do before investing in SharpSpring.

 
 

Machaela from Level Office
Specialty: Real Estate

September 2016

September 2016

Learning the website.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Allows you to track your clients. This website allows you to track your clients step by step which is extremely handy.

Likes Least

I am still learning but the process is a little confusing with multiple pages and links.

Recommendations

Have a main page per client and then can branch off there instead of multiple pages for multiples different things

 
 

Corinne from Level Office
Specialty: Real Estate

September 2016

September 2016

Great Product if you know exactly how to utilize all of the features

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is a great way to keep track of all the leads and updates on sales. You can see where and when each lead used the website and what they clicked on.

Likes Least

I wish it would connect with QuickBooks - Would make the information transfer over so much easier and less time consuming.

Recommendations

Make sure you know exactly how the software works and how to utilize all of its features. We did not know all the features it had for a while and were getting tired of using it as it seemed ineffective.

 
 

Chad from Leve Office
Specialty: Property Management

September 2016

September 2016

Lead Maintainence

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I don't like this product. It might be well suited for someone who is very interested in sales and there seems to be a lot different ways to use this product. But it's not something i'm interested in spending as much time as it would take to learn how use all those functions. So, good selling point for others, but not user friendly for me.

Likes Least

I find it kind of difficult to navigate and I it is extremely confusing figuring out how to save date entered in each tiny little section. there isn't an overall save button, so if you don't click save in each section, you lose a lot of what you've entered. there are way too many things to navigate on the site and I find difficulte to figure how to get from one service to another. Retyping in names and company names as lead's is way too much trouble. I also don't like that you send multiple emails to notify of one lead. Pop ups, every time you click to different page you have to x out of are annoying. Lead assignments are confusing. The Pipeline is confusing to navigate. This could all be because we were not trained how to use the system from the start and the company has decided to use it differently over time, but even still, this system is confusing.

Recommendations

Learn everything you can from the start. If you start using it one way, or certain portions of it, and then add uses, it will confuse you.

 
 

Danielle from Level Office
Specialty: Real Estate

September 2016

September 2016

Almost effective... but not quite there

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like that the fields it includes and the data it can derive quickly.

Likes Least

It is not user friendly, you have to save almost every field you fill out, going back and forth from lead to lead is very difficult.

Recommendations

Yes, it looks pretty and derives data, but if the data is so difficult to input, save, and go back and check out, it isn't worth it.

 
 
 
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Dan from The BigTime Group
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

SharpSpring is a phenomenal marketing automation platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

SharpSpring is a superior marketing automation platform, with a very intuitive interface and offer the kind of support we have rarely seen in tech companies. They have worked harder to earn and keep our business than any other vendor we've ever worked with.

Pros

SharpSpring is a sleek system that offers outstanding tools for marketing automation. We researched a lot of platforms ranging from free to $1000s before going with SharpSpring. They have just the right amount of features that makes it the most useful for all of our clients, leaving off the bells and whistles that would inflate the price.

Their interface is top-tier which makes using their system a breeze. The dashboard gives you a comprehensive look at everything you're running. Moving around the system is super simple and they make it easy to jump to different areas when you're building a sales program. I'd urge you to check out all the features on their website because there are too many to list, but I can say that what they have offered us is unbelievably comprehensive.

We've also taken full advantage of their support which is outstanding. They have always been knowledgable and very friendly. Moreover, they won¿t let you off the phone until they are sure that the problem has been resolved! They also offer FREE continuing education programs like webinars to help make you more proficient at their program.

SharpSpring is a superior marketing automation platform, with a very intuitive interface and offer the kind of support we have rarely seen in tech companies. They have worked harder to earn and keep our business than any other vendor we've ever worked with. You would do yourself a giant favor to give their system a test drive.

Cons

I was not prepared for the steep learning curve that is required to take full advantage of this platform. I was a bit discouraged at first by everything there was to learn but I realized it's part of working with such a comprehensive platform. It's like moving to a new town and trying to figure out all the roads and highways. I don't know if that's really a con but it is something you must be aware of. You're going to need to spend some serious time learning it but once you do, navigating the system easily becomes second nature.

Source: Capterra
 

Rebecca from Venture Catalysts

May 2017

May 2017

I use SharpSpring for onboarding my new clients and I love the seamless process.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am the Office Manager & Content Writer for our firm, so SharpSpring and other such programs are not my forte. That being said, I have found SharpSpring fairly easy to use in my weekly work life. We use SharpSpring internally for blasts, campaigns, and CRM and we also have 4 clients (soon to be five) using SharpSpring for their clients.

I use it mainly for onboarding new clients. I love the smart email option, and the custom fields. This makes my job a lot easier when I input a new client in as a contact and update all of their custom fields then just click send. I am able to track which documents the clients have opened, etc.

In the future, I plan on implementing my own onboarding automation as follow ups and reminders to clients to complete their onboarding process. I also plan on moving my onboarding forms into SharpSpring so that my entire onboarding process is in one place.

I've only been with the firm (and this product) for a few months, but I'm loving it all so far!

Cons

The things I have found that were missing, or confusing, or anything like that so far, have always been answered quickly by SharpSpring support, or are currently being implemented for future activation. Recently I reached out to support because there was no SOP for onboarding a new client on the Partner Portal. Within 24 hours, I had a preliminary copy of this document that they were working on pushing out.

I wish there were a way to view reports on campaigns sent out by date, rather than aggregate. I have a large campaign that we launched for a client, and we launch to a new subset weekly. Unless I create a copy of the campaign, I can't seem to find any reporting for each individual send. I have yet to reach out to support regarding this one, small inconvenience, and I'm sure if they don't have a solution they are probably already working on it =)

Source: Capterra
 

Michel from Clic & Site

May 2017

May 2017

I use SP every day from monday to friday. I need this sofware to check and develop my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Source: Capterra
 

Michelle from Inbound Marketing Brasil
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Must use If you are a digital agency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

SharpSpring allow us to implement marketing automation in clients who doesn't have budget to use other more robust automation marketing platforms, like hubspot, marketo, eloqua. It's a game changer for us and for our clients.

Pros

As a sales representative i've observed a increase in productivity, while the native CRM its excellent to put in a same place all contacts, leads, prospects and opportunities exchanging data with our marketing team.

Cons

We've been experienced some bugs in Landing Page Builder and when creating email, sometimes we need to use some html code to exactly fit the format we want.

Source: Capterra
 

Jhonatan from Webedia
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

An easy and effective way to implement marketing automation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I could make a solid sales funnel, enjoy the complete integration with other platforms, build my list of contacts and start the nutrition, ease of use and effective ROI.

Pros

When we talk about marketing automation, some people can be scared. It's something new and involves lots of functions. We could be more effective in our e-mail marketing campaing building a relationship with the consumer, for this, manage and collect contacts is easy using the track to connect the data of the site with the tool. SharpSpring allows also to medium users to manage the results of our paid campaigns using tracking tools, making landing pages and sales funnel.

Cons

To share one negative point, the interface could be a little bit more fast. Although, it has everything i need to improve my ROI.

Source: Capterra
 

Mary Anne from JRCB, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Easy to use, great customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Showing true ROI; validating campaign strategy

Pros

The onboarding/training was exceptional. It was customized for our needs & what we were working on at a given moment rather than following a predesigned training script. I felt like our trainer knew us & was truly there for us.

Cons

Reporting is great with the exception that one report does not give actual dates of email sends but rather timeframes.

Source: Capterra
 

Michael from MyMobileLyfe
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Fantastic automation platform, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My marketing company uses SharpSpring for our own promotions, as well as for a number of our clients ranging from local small businesses to national organizations. We had previously been using HubSpot with little success, and we were counting down the months until our contract was up so we could explore other options. SharpSpring makes email automation simple, from setting up the platform to creating emails, forms, processes, etc. The platform is intuitive, and for the occasional moments I need help, I know I can easily find specific help materials for the task at hand or connect with a support rep. SharpSpring was easy to work into our marketing toolbox, and it has made my own company better at what we do.

Pros

The range of functionality, the surprising ease of use, the ease of onboarding new clients.

Cons

The platform is sometimes buggy, but I know that the development team is always making improvements and adding features.

Advice to Others

For anyone using this tool (or any other platform), be prepared to devote time to making it work. You get out of it what you put in. But with that said, SharpSpring has seamlessly worked its way into my daily work routine.

Source: Capterra
 

Sarah from Mainspire Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Using for our agency and client - excellent value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've seen many marketing automation tools but felt that they were out of some of my clients' budget reach - until I met SharpSpring. By managing the marketing automation for our clients, we've added additional value to the "email campaigns" and simple "CRMs" they were using.

Pros

Ease-of-use, onboarding process and price/value.

Cons

Nothing I can think of - so far, it's been wonderful.

Advice to Others

This is a no-brainer for agencies like Mainspire - our clients need marketing automation (but often don't even know it!) and we can participate in the process with our expertise and consulting.

Source: Capterra
 

Jessica from Concept Envy Advertising

April 2017

April 2017

Easy to use, affordable and smart marketing resource

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I first emailed SharpSpring and within 12hrs had an email confirming a demo, a call before my initial walk-through and was updated regularly throughout the entire sales process. Our rep was able to handle our questions and push-back graciously. Now that we're in the system, it's answering questions about our leads, the life of our clients and how our internal team is communicating with clients all in one easy-to-use dashboard. We're very happy with SharpSpring and their team.

Source: Capterra
 

Andrew from Outsmart Agency Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

A great combination of popular platforms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

SharpSpring has proved to be a very effective platform for our agency as it is a combines several different platforms both ourselves and our clients were previously using into one cost effective platforms.

The platforms that SharpSpring have replaced for the agency and our clients include MailChimp, SalesForce and Lead Forensics.

We have found that the combined cost of the platform is often lower than just one platform that our clients are using currently, therefore helping to facilitate easier discussions.

Also during our time as a partner there has been a constant stream on new innovative features released which serve to add value to the complete offering.

Another key feature that we have found to be of advantage is that there are no additional costs for multiple users, something which has proved to be effective compared to many other CRM platforms.

Pros

Combination of several platforms all in one solution.

When developing automated workflows it helps to construct more effective targeted communciations

Cons

Emails can occasionally be a little difficult to format to exact requirements using the editor and sometimes require HTML coding therefore needs technical assistance

Source: Capterra
 

Eduardo from DigitalSharp
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Very useful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My experience with SharpSpring overcame my expectation. Not just in my opinion but all our team's opinion.

Pros

There are many functions that I liked too much, but I liked most the SharpSpring's integration with others open API tools and the integration using Zapier.

Cons

The only thing it could be improved is the capability to change the layout of the landing pages blocks using this tool.

Advice to Others

The integration with Google Adwords is an amazing source to help to increase its results because you can see which words are leading more sales.

Source: Capterra
 

Marcos from DigitalSharp
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Excellent marketing automation tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sharpspring has been of utmost importance to our agency because with its resources we have been able to increase our results and the results of our clients.

Pros

I can say that the feature I liked the most was to identify which keywords generated certain leads and with that I can know if the lead is qualified or not.

Cons

I believe that the design of the landing pages still needs to be improved.

Advice to Others

In my opinion every company that works with digital marketing needs to use it.

Source: Capterra
 

Lindsey from Bright Dials
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

The Marketing Automation platform for agencies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As an agency to SME clients, there really is no better platform out there in terms of price, features, flexibility and scale. The team at Sharpspring respond quickly and although they are based in Florida the time zone difference really isn't a problem now and much less noticeable than when I first became a Partner. The platform is constantly improving and I like how you can submit feature requests to feedback changes too. Overall I think they've really nailed a simple interface with great visual features with the right level of complexity for SMEs.

Pros

How it gives smaller businesses the opportunity to improve their business using marketing automation at a fraction of the price of the bigger players

Cons

I don't really rate the Visitor ID feature as the lead quality is limited, but it's always felt like a nice to have rather than a core feature.

Source: Capterra
 

Andrea from Vega ECM
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Choosing a marketing automation platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was brought into a b2b company to begin their digital marketing efforts. I chose SharpSpring as our marketing automation software for a few reasons. Price is important to my company, especially as ones dipping our toes in Digital. SharpSpring provided what we needed, and scaled up as we added more contacts. Features are extremely important to me. I always look for companies like SharpSpring where the product is always adding new features and optimizations. They want to stay current, and in automation, that is key. The ease of use only gets 4 stars, because with constant updates, come bugs. There are times when the software isn't as smooth as I would like, but a quick refresh or contact to support always resolves it quickly.

Pros

Their commitment to innovation. They are always striving to improve their product. Customer service is always responsive and informative.

Cons

Small software glitches. It never really impacts my work too much, but I know it is a trade off for innovative features.

Advice to Others

If you are considering Hubspot, consider SharpSpring too.

Source: Capterra
 

Ronan from Clic et Site
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Developper review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I work with "sharpspring" since about more one year and i saw lot of good thing like the API (easy to use) email and landing page template who allow developper to put his own code but with the possibilites to keep the Drag and drop all Sharpspring module.
each time we need support give help fast and in the day.

Pros

Email template

Cons

French translation

Source: Capterra
 

Simon from Cloud Industry Forum
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Very well balanced Marketing Automation Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We chose SharpSpring after doing an extensive review of several marketing automation apps on the market. We've used SharpSpring for over a year now and have been really pleased with the system, the support and the results we are getting.

As a relatively small organisation (25 employees) we needed a system that was easy to use with intuitive design and accessible but powerful features (esp as we use the system to manage all of our memberships too). The support has been fantastic and SharpSpring are always happy to go out of their way to help us get the most from the app. The pricing is very competitive and the feature set is great (and seems to be growing steadily with great new features released on a regular basis). Very happy to recommend SharpSpring.

Pros

Features are easy to use but really powerful. Intuitive to use, low price in comparison to other apps. Great support

Cons

Sometimes has performance issues or bugs but they are resolved pretty quickly. Limited Social media functionality

Advice to Others

Great balance of price, functionality, support and features - would definitely recommend

Source: Capterra
 

Lianne from image.works
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

SharpSpring makes marketing automation simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We currently use SharpSpring at our financial marketing firm. We purchase the software as a business and resell it to our clients of banks and credit unions. We use the platform primarily for lead generation/nurturing/management, form and landing page development, campaign analytics, email reports, contact management, and of course, tasks and workflows. SharpSpring makes scheduling emails and events/workflows super simple. The look and organization of the platform is the most pleasing I've seen. Almost everything is easy to use and easy to find within the platform. Even if you don't know or can't find something, SharpSpring's support team is one of the best I've worked with. Their weekly SpringBoard live webinars are super helpful and it's great that they are free for partners! It is just as easy to jump on the phone with a SharpSpring representative or support technician and get your questions answered right away. The Get Support function is also super helpful to easily submit support tickets, and the fact that you can submit feature requests that SharpSpring actually takes into consideration and sometimes implements is really cool to me. They actually want to know what you want and give it to you.

Source: Capterra
 

Aaron from VSF
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Sharpspring marketing automation has changed my business model

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since using sharpspring, we have become more focused on sales pipelines, automation, and now have a clear picture of whats on the horizon

Pros

Built in CRM
Love the form integration with websites
Support is off the chain
Automation workflows and tasks are easy to implement
Full integration with zapier

Cons

none at this time

Source: Capterra
 

Sally from Torque Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Sharpspring - Definitely sharp enough

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

SharpSpring is a super marketing automation for agency and end users alike. The interface is simple and easy to use, with all of the basic functionality for your CRM and marketing automation.
It is quite simple to get a profile up and running and to begin using the functionality. The self-help guides are comprehensive, but some coding knowledge is definitely needed in order to fully use the landing pages and tracking codes.

I find the email builder simple enough to use and the conditional display rules work well once you have correctly segmented your database. The sending speeds are fantastic and the integrated media centre and rules allow you to take your personalisation based on interaction to the next level.
The webforms are not designed for traditional CRM use, more for marketing automation and I have found some of the more simple functions missing, however the easy to use native forms and integrations with other systems allow you to work around most of the issue.
The newly-launched persona's and landing pages are great and have made a huge difference to the service we are able to offer our clients.

Pros

Set up is easy and quick, all of the basics are already in place

Cons

Some basic things around date triggered comms and the lack of ASCII code compatibility

Advice to Others

Great for people with a strong base with Marketing Automation, but also for those just starting.

Source: Capterra
 

George from Webdesiro Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

SharpSpring is the number one Marketing Automation Platform for small to mid-sized digital agencies.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small boutique digital marketing agency based in the UK. We spent six months researching all the marketing platforms available.
It was vital to have 24/7 support available within the fees payable, favourable fee rates for an agency of our size (which did not require upfront annual payment), the option to have access to support within GMT timelines for our UK clients and last but not least a marketing automation provider who were developing new features on a near-quarterly basis. We decided that SharpSpring and their team would provide all of these features and benefits.
We commenced our inbound integration mid-2016, and the integration ran extremely efficiently with amazing support within GMT timeline availability. The support since and the new features constantly being added without any impact on fee rates have made the decision to choose SharpSpring, the absolute correct choice for our company. They have over delivered every step of the way for our company. Their team are highly knowledgeable, patient and supportive.
I would not choose any other platform now we are with SharpSpring.

Pros

The SharpSpring Marketing Automation Software provides the following features and benefits that make it a stand out product for my business;
1. The 24/7 support incorporated into the monthly fees; Ensuring no surprises down the line.
2. No requirement to pay fees annually upfront.
3. New landing page feature.
4. Blog page feature.
5. New integration with the Litmus test.
6. Link up with Zapier integration to allow connection to hundreds of 3rd party software providers with the Zapier integration and SharpSpring APIs.
7. Training platform library; In-depth and with video availability to walk through processes. This along with 24/7 support, in my opinion, are the two most important features out with cost of course which set SharpSpring apart as the right platform for our boutique digital marketing agency.

Cons

1. Monthly fees in dollars do not convert via local UK sterling currency rates, unlike other US marketing software providers. You pay in £ sterling the same monthly fee as in US $ dollars.
2. Email builder while it is satisfactory it could be even more user friendly.

Advice to Others

Like you should with any business decision, do your research. Do not rush into choosing a marketing automation platform. One size does not fit all.
Marketing automation requires a lot of investment in;
1. Researching the right platform to meet your business and strategic objectives.
2. Time to properly understand the platform.
3. Nothing will beat real world experience via using the software in a live situation to properly get to grips with all the features within the marketing automation platform.

Source: Capterra
 
 
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