SherpaDesk is a cloud-based customer relationship management (CRM) solution that integrates core business processes into a single suite. It is most suitable for the small and midsize business markets of professional service firms.
SherpaDesk offers ticket management, time tracking, invoicing, email parsing, asset management, project management, customer engagement and reporting.
The platform’s time tracking module allows users to track time from anywhere within the solution, meaning time can be logged for active projects, account management work or support issues.
Invoices can be automatically generated and rate plans can be customized to accommodate unique payment arrangements. Third-party integrations are also available, which allow users to connect SherpaDesk with applications like FreshBooks, Office 365, QuickBooks and Google Marketplace.
SherpaDesk enables organizations to track customer service issues, capture billable time and manage a project’s profitability. It can be purchased per user per month.
Darryl from Highlands School District
Easy implementation, will all the support features we needed, with an easy to use interface. The solution comes with multiple avenues you can interact with your tickets, and provide updates a crossed any platform with an internet connection.
A completely cloud hosted solution, based on a subscription model. This makes it easy to manage from the IT administrative end.
The support we've received thus far has been great.
So far, nothing major to note. They are making some enhancements to their reporting, which will be nice once it's made available.
Great organizational tool. Makes putting work tickets in much easier. Response time from the people responsible has been much more prompt. I no longer have to put in tickets for those around me. They are able to do it easily themselves.
K-12 public school system in Oklahoma. I use this daily to keep track of tickets on what repairs are needed for our Chrome Depot. Also easy to keep track of what parts are needed for repairs. Pretty user friendly once you figure out where everything is.
easy to use, nice user interface.
nothing, i haven't run across any yet.
works great for a small operation, not sure how it would work for something bigger. We have around 3500 Chromebooks deployed in the system.
Helpful tool, so far pretty easy to use. I have only been using SherpaDesk for about 2 1/2 weeks but it has been pretty easy to pickup and helpful with keeping track of things.
Easy, helpful, informative
None that I can think of.
Give it a try and see what you think.
User friendly, easy to process.
No problems with software, always easy to use and process requests.
Program used for IT requests. reliable system never fails.
Quick and easy to use
Have not experienced any Cons
Great app, so far it works well for our organization. It is easy to use and i haven't experienced any issues. Works well for our properties and our IT team
Easy to use and create tickets
If using the web version on mobile the ticket system doesn't fit the screen correctly.
Christian from Consus srl
Employees number: 2-10 employees
Well, I'm an italian IT Tech. I need to take care of my customers, I need to track whenever they call me or send me email requests, track time spent for assistance, and so on.
So I needed something super fast and easy to use real time while receiving phone calls, emails or doing remote/on-site assistance.
I spent 3 months through different solutions.
I actually needed just 1 seat to try, test and choose; we're a very small IT consulting agency, so a fair price is mandatory.
We had our 1 seat and the full potential of the service permanently free (and we'll add more seats soon).
Well, it's been easy to manage and configure from the beginning. You don't need to understand everything from time-0 to use it, you easily become familiar with everything in the first few days, tweaking the setting on your needs.
It's not the most complete solution of all, but it's a perfect blend of speed/ease of use/price/flexibility for a small reality like we are.
Ease of use;
no limited functions or super priced options;
pretty flexible for customization;
Some redundant unremovable fields in ticket classification;
I really miss not being able to translate customer's GUI;
Email reports customization shoud be improved to be more flexible.
Micah from The Chattanooga Times Free Press
Employees number: 201-500 employees
If you're looking for a good web-based ticketing solution SherpaDesk deserves a look. It is straightforward and simple, and has been a great solution for us. If you use it for it's intended purpose, it is robust enough to do an excellent job and yet simple enough to have a very short learning curve.
Easy to understand for techs; good presentation of information in dashboards; It does what it is supposed to do effectively and for a good price. You can get very good reporting and offers very credible tools to help a manager manage workflow.
End users still have to understand the emails. Since the bulk of IT ticket work is generated by the lower end of the user base, easier to understand discussion chains would be nice. I haven't seen anyone really do it better - the time/date stamps make it easy for me, but I'm not at the low end of the user base (at least I like to think I'm not).
Sherpadesk works really well for our purpose! It's easy to use and fast. It works well for the users and its easy to keep things organized and easy to do our job!
really fast and user friendly
SherpaDesk has is a great tool for small IT service provider. Ticketing, comments and time logging works seamlessly and our customer happiness has grown after we started to use SherpaDesk. Guys at BigWegApps listens our needs and they have done several improvements for us.
UI, Comments include time logging, email parsing.
Reporting needs improvement - customer portal could include reporting.
My school district implemented SherpaDesk this year in order to handle the requests of many schools at once. I receive instant confirmation of my requests, and the support form is very easy to use. We have had no issues at all with the app!
We have just started using SherpaDesk this school year for both maintenance and technology requests and it has made such a big difference. Teachers can quickly enter requests as soon as the need arises instead of having to track someone down during their planning periods. Makes for much faster response times.
Super convenient and efficient!
We use Sherpadesk for our campus helpdesk software. It was a welcome upgrade from our previous system and has greatly improved our office efficiency. It is far easier to keep track of individual tickets and assignments as well as easily denote who is responsible for what. It is helping prevent any tickets from falling through the cracks. As a user, the software is convenient and intuitive. It just makes sense and is easy to navigate through the tickets. It is easily customized and we have it set up to effectively meet our needs.
Clear interface, plenty of customization, effective at task management
Load time for viewing tickets can be slower than it should be
SherpaDesk's combination of support ticketing and time tracking has allowed us to be better communicators both internally and externally (with clients).
On-boarding new employees and new customers are a breeze due to the clean interface and seamless email integration.
Ease of use, Customer Support, Feature rich, and Price
More integrations would be nice.
I have been using Sherpa Desk for over a year to handle support requests for my membership sites. It has a very intuitive design and is very easy to learn how to use all the features. It has done a fantastic job at enabling me to handle all my members support inquiries and I would highly recommend it to anyone seeking a support ticket system for their business.
Very easy to set up.
There is nothing that i have tried to do that it has not been capable of achieving.
Jennifer from HCS
Employees number: 11-50 employees
Easy to use especially when traveling from school to school for tech repairs. Great for documenting notes and communicating with staff regarding technical difficulties.
Easy features to see tickets.
Doesn't time out. Always stays logged in.
I need to manage all my things in business everyday.
So I found this service which completely satisfy all my needs: time tracking, invoicing, manage tasks. Thanks!
no problems till now
Sherpadesk has become a great asset for the help desk I work on! As far as I can tell, the transition to this product from our previous has been really smooth and my managers have been adding features to make our jobs on the desk a lot easier.
It is so easy to add people to tickets and to easily track changes to the tickets. The system is great.
So far, I haven't really noticed anything awful. The product is great!
We have been using SherpaDesk for almost a year and are pleased with the ease and flexibility of the system. It is a very good value for the money and we are able to track support requests, projects, users, and inventory. Configuration was simple and the interface is intuitive.
ease of use; ability to customize/fit our organization; simple/clean interface; cost; customer service and support; responsiveness; uptime
We have used Sherpa Desk for a few years now and the transition has been seamless. The company holds its self to a high standard that they continuously achieve. The customer interface is easy to use and teach to our employees and easy to use on the technician side. The company continues to make us happy with our decision to go with them
The user interface on the technical side is clean and uncluttered. The direction speaks for its self. The user interface on the employee side is easy an unencumbered.
We have not found anything that we really don't like. It is even easy to use on other platforms