SherpaDesk Software


 

SherpaDesk is a cloud-based customer relationship management (CRM) solution that integrates core business processes into a single suite. It is most suitable for the small and midsize business markets of professional service firms.

SherpaDesk offers ticket management, time tracking, invoicing, email parsing, asset management, project management, customer engagement and reporting.

The platform’s time tracking module allows users to track time from anywhere within the solution, meaning time can be logged for active projects, account management work or support issues.

Invoices can be automatically generated and rate plans can be customized to accommodate unique payment arrangements. Third-party integrations are also available, which allow users to connect SherpaDesk with applications like FreshBooks, Office 365, QuickBooks and Google Marketplace.

SherpaDesk enables organizations to track customer service issues, capture billable time and manage a project’s profitability. It can be purchased per user per month.

 

SherpaDesk - Tech dashboard
 
  • SherpaDesk - Tech dashboard
    Tech dashboard
  • SherpaDesk - Project page
    Project page
  • SherpaDesk - Ticket worklist page
    Ticket worklist page
  • SherpaDesk - Time tracking page
    Time tracking page
  • SherpaDesk - Mobile
    Mobile
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

29 Reviews of SherpaDesk

Showing 1-20 of 29

 

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Darryl from Highlands School District

April 2017

April 2017

SherpaDesk has proven to be a solid decision for our District

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy implementation, will all the support features we needed, with an easy to use interface. The solution comes with multiple avenues you can interact with your tickets, and provide updates a crossed any platform with an internet connection.

A completely cloud hosted solution, based on a subscription model. This makes it easy to manage from the IT administrative end.

The support we've received thus far has been great.

Cons

So far, nothing major to note. They are making some enhancements to their reporting, which will be nice once it's made available.

Source: GetApp
 


November 2016

November 2016

Great app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great organizational tool. Makes putting work tickets in much easier. Response time from the people responsible has been much more prompt. I no longer have to put in tickets for those around me. They are able to do it easily themselves.

Source: GetApp
 

Leslie

October 2016

October 2016

great for keeping up with chrome depot repairs log

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

K-12 public school system in Oklahoma. I use this daily to keep track of tickets on what repairs are needed for our Chrome Depot. Also easy to keep track of what parts are needed for repairs. Pretty user friendly once you figure out where everything is.

Pros

easy to use, nice user interface.

Cons

nothing, i haven't run across any yet.

Advice to Others

works great for a small operation, not sure how it would work for something bigger. We have around 3500 Chromebooks deployed in the system.

Source: GetApp
 


August 2016

August 2016

Daily Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helpful tool, so far pretty easy to use. I have only been using SherpaDesk for about 2 1/2 weeks but it has been pretty easy to pickup and helpful with keeping track of things.

Pros

Easy, helpful, informative

Cons

None that I can think of.

Advice to Others

Give it a try and see what you think.

Source: GetApp
 


July 2016

July 2016

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

User friendly, easy to process.
No problems with software, always easy to use and process requests.
Program used for IT requests. reliable system never fails.

Pros

Quick and easy to use

Cons

Have not experienced any Cons

Source: GetApp
 

Greg

June 2016

June 2016

Solid App

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Great app, so far it works well for our organization. It is easy to use and i haven't experienced any issues. Works well for our properties and our IT team

Pros

Easy to use and create tickets

Cons

If using the web version on mobile the ticket system doesn't fit the screen correctly.

Source: GetApp
 

Christian from Consus srl
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2016

May 2016

End of a long search

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Well, I'm an italian IT Tech. I need to take care of my customers, I need to track whenever they call me or send me email requests, track time spent for assistance, and so on.
So I needed something super fast and easy to use real time while receiving phone calls, emails or doing remote/on-site assistance.
I spent 3 months through different solutions.
I actually needed just 1 seat to try, test and choose; we're a very small IT consulting agency, so a fair price is mandatory.
We had our 1 seat and the full potential of the service permanently free (and we'll add more seats soon).
Well, it's been easy to manage and configure from the beginning. You don't need to understand everything from time-0 to use it, you easily become familiar with everything in the first few days, tweaking the setting on your needs.
It's not the most complete solution of all, but it's a perfect blend of speed/ease of use/price/flexibility for a small reality like we are.

Pros

Ease of use;
no limited functions or super priced options;
very fast;
pretty flexible for customization;
white-labeled;
affordable price

Cons

Some redundant unremovable fields in ticket classification;
I really miss not being able to translate customer's GUI;
Email reports customization shoud be improved to be more flexible.

Source: GetApp
 

Micah from The Chattanooga Times Free Press
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2016

May 2016

Simple, powerful ticketing

Product Quality

Value for Money

Product Quality
Quality
Value for Money
Value

If you're looking for a good web-based ticketing solution SherpaDesk deserves a look. It is straightforward and simple, and has been a great solution for us. If you use it for it's intended purpose, it is robust enough to do an excellent job and yet simple enough to have a very short learning curve.

Pros

Easy to understand for techs; good presentation of information in dashboards; It does what it is supposed to do effectively and for a good price. You can get very good reporting and offers very credible tools to help a manager manage workflow.

Cons

End users still have to understand the emails. Since the bulk of IT ticket work is generated by the lower end of the user base, easier to understand discussion chains would be nice. I haven't seen anyone really do it better - the time/date stamps make it easy for me, but I'm not at the low end of the user base (at least I like to think I'm not).

Source: GetApp
 

Pedro

March 2016

March 2016

WORKS FOR OUR PURPOSE

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Sherpadesk works really well for our purpose! It's easy to use and fast. It works well for the users and its easy to keep things organized and easy to do our job!

Source: GetApp
 


February 2016

February 2016

Great for small IT service provider.

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

SherpaDesk has is a great tool for small IT service provider. Ticketing, comments and time logging works seamlessly and our customer happiness has grown after we started to use SherpaDesk. Guys at BigWegApps listens our needs and they have done several improvements for us.

Pros

UI, Comments include time logging, email parsing.

Cons

Reporting needs improvement - customer portal could include reporting.

Source: GetApp
 


February 2016

February 2016

SherpaDesk makes it easy to receive the technical support I need

Ease-of-use

Product Quality

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value

My school district implemented SherpaDesk this year in order to handle the requests of many schools at once. I receive instant confirmation of my requests, and the support form is very easy to use. We have had no issues at all with the app!

Source: GetApp
 

Kristal

February 2016

February 2016

SherpaDesk makes life easier for school teachers.

Ease-of-use

Product Quality

Ease-of-use
Usability
Product Quality
Quality

We have just started using SherpaDesk this school year for both maintenance and technology requests and it has made such a big difference. Teachers can quickly enter requests as soon as the need arises instead of having to track someone down during their planning periods. Makes for much faster response times.

Source: GetApp
 


February 2016

February 2016

Intuitive and Effective

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We use Sherpadesk for our campus helpdesk software. It was a welcome upgrade from our previous system and has greatly improved our office efficiency. It is far easier to keep track of individual tickets and assignments as well as easily denote who is responsible for what. It is helping prevent any tickets from falling through the cracks. As a user, the software is convenient and intuitive. It just makes sense and is easy to navigate through the tickets. It is easily customized and we have it set up to effectively meet our needs.

Pros

Clear interface, plenty of customization, effective at task management

Cons

Load time for viewing tickets can be slower than it should be

Source: GetApp
 


February 2016

February 2016

Support + Time Tracking = Better Communications

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

SherpaDesk's combination of support ticketing and time tracking has allowed us to be better communicators both internally and externally (with clients).

On-boarding new employees and new customers are a breeze due to the clean interface and seamless email integration.

Highly recommend!

Pros

Ease of use, Customer Support, Feature rich, and Price

Cons

More integrations would be nice.

Source: GetApp
 

Callum

February 2016

February 2016

Sherpa Desk is a great support desk app.

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I have been using Sherpa Desk for over a year to handle support requests for my membership sites. It has a very intuitive design and is very easy to learn how to use all the features. It has done a fantastic job at enabling me to handle all my members support inquiries and I would highly recommend it to anyone seeking a support ticket system for their business.

Pros

Very easy to set up.

Cons

There is nothing that i have tried to do that it has not been capable of achieving.

Source: GetApp
 

Jennifer from HCS
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2016

February 2016

Sherpa Desk APP

Ease-of-use

Product Quality

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value

Easy to use especially when traveling from school to school for tech repairs. Great for documenting notes and communicating with staff regarding technical difficulties.

Pros

Easy features to see tickets.

Cons

Doesn't time out. Always stays logged in.

Source: GetApp
 

Evgeniy

February 2016

February 2016

My everyday app

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I need to manage all my things in business everyday.
So I found this service which completely satisfy all my needs: time tracking, invoicing, manage tasks. Thanks!

Source: GetApp
 


February 2016

February 2016

Great Product

Ease-of-use

Product Quality

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value

Sherpadesk has become a great asset for the help desk I work on! As far as I can tell, the transition to this product from our previous has been really smooth and my managers have been adding features to make our jobs on the desk a lot easier.

Pros

It is so easy to add people to tickets and to easily track changes to the tickets. The system is great.

Cons

So far, I haven't really noticed anything awful. The product is great!

Source: GetApp
 

John

February 2016

February 2016

SherpaDesk has greatly improved our user support

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We have been using SherpaDesk for almost a year and are pleased with the ease and flexibility of the system. It is a very good value for the money and we are able to track support requests, projects, users, and inventory. Configuration was simple and the interface is intuitive.

Source: GetApp
 

Jessie

February 2016

February 2016

Great Service!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We have used Sherpa Desk for a few years now and the transition has been seamless. The company holds its self to a high standard that they continuously achieve. The customer interface is easy to use and teach to our employees and easy to use on the technician side. The company continues to make us happy with our decision to go with them

Pros

The user interface on the technical side is clean and uncluttered. The direction speaks for its self. The user interface on the employee side is easy an unencumbered.

Cons

We have not found anything that we really don't like. It is even easy to use on other platforms

Source: GetApp
 
 
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