# Enghouse eKMS Software Reviews, Demo & Pricing - 2026 > Review of Enghouse eKMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/smartsupport-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Enghouse eKMS Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Enghouse eKMS 2026: Benefits, Features & Pricing Wondering if Enghouse eKMS is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Enghouse eKMS 4.2 [(12)](https://www.softwareadvice.com/help-desk/smartsupport-profile/#reviews) Pricing Pricing available upon request ### About Enghouse eKMS Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity. SmartSupport allows users to create articles with real-time editing, preview, and publishing capabilities. It allows users to upload documents, videos, images, and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging, and more that helps users to find relevant information. Additionally, SmartSupport offers troubleshooting guides, support content on-the-fly, custom forms, reports and analytics, custom themes, third-party application integrations, and a configurable workflow. Support is offered via phone and email during business hours on weekdays. Wondering if Enghouse eKMS is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Enghouse eKMS User Interface ## Popular Enghouse eKMS Alternatives Main Product Enghouse eKMS 4.2 [(12)](https://www.softwareadvice.com/help-desk/smartsupport-profile/#reviews) Ratings Breakdown - 3.83Ease of use - Value for money - 4.33Customer support - 3.94Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price ## Enghouse eKMS Pricing and Plans Starting price: $199.00 Free Trial Free Version Basic $199.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Enghouse eKMS Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Enghouse eKMS API Catalog Management Chat/Messaging Commenting/Notes Communication Management Configurable Workflow Contact Management Content Library Content Management Customizable Forms Dashboard Decision Support Discussions/Forums Full Text Search Interaction Tracking Knowledge Base Management Knowledge Management Reminders Reporting & Statistics Search Tagging Templates Text Editing ## Enghouse eKMS User Reviews Overall Rating 4.2 Ratings Breakdown 5 50% 4 33% 3 17% 2 0% 1 0% Secondary Ratings Ease of Use 3.8 Customer support 4.3 Functionality 3.9 Have you used Enghouse eKMS and would like to share your experience with others? KW Kim W. Used unspecified for unspecified Review source Reviewed August 2012 SmartSupport Review 5 I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary. Ratings Breakdown 5 Ease of use 5 Customer support Pros: Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation. Cons: We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more! Read More FY Faisal Y. Used unspecified for unspecified Review source Reviewed October 2011 SmarSupport Product Evaluation. CyberGlove User Forum Support 5 SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised. Ratings Breakdown 5 Ease of use 5 Customer support Pros: Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment Cons: Everything is working great. Read More JB Jessica B. Retail Used unspecified for unspecified Review source Reviewed October 2014 Love smart support. Its everything a person needs to help them do what they need to do 3 Ratings Breakdown 2 Ease of use 3 Customer support 3 Functionality Pros: Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people. Cons: The fact that I was really unsure on how to get started. People had to help me with this to get it going. Read More SC Samantha C. Computer Software Used unspecified for unspecified Review source Reviewed October 2014 Excellent! 4 Ratings Breakdown 4 Ease of use 3 Customer support 3 Functionality Pros: Immediate response on upgrades and always going up and over the expectations of what we are looking for. Cons: The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing. Read More RA Rebecca A. Primary/ Secondary Education Used unspecified for unspecified Review source Reviewed October 2014 SmartSupport Review 4 Ratings Breakdown 3 Ease of use 5 Customer support 4 Functionality Pros: I like the quality and customer service. I always feel like I am speaking to someone knowledgable. Cons: Sometimes, the product can be difficult to navigate and a little confusing. Read More SO Stephanie O. Construction Used unspecified for unspecified Review source Reviewed October 2014 Works Well 3 Ratings Breakdown 3 Ease of use 3 Customer support 3 Functionality Pros: Ease of use for everyday applications. Anytime I need help it is easy to get. Cons: Nothing. Things go well when working with them, I would suggest them to anyone. Read More PG Patty G. Transportation/ Trucking/ Railroad Used unspecified for unspecified Review source Reviewed October 2014 I would recomend this 4 Ratings Breakdown 4 Ease of use 4 Customer support 4 Functionality Pros: Quick response. They are very attentive and are always exetremely helpful. Cons: I don't have anything negative to say about this product or this vendor. Read More SR Steve R. Used unspecified for unspecified Review source Reviewed October 2011 SmartSupport App 5 This has been a great upgrade from our prior kb solution. Ratings Breakdown 5 Ease of use 5 Customer support Pros: Ease of integration. Quality of conversion from prior kb by Safeharbor staff. Cons: We have had no issues. Read More AS Amy S. Transportation/ Trucking/ Railroad Used unspecified for unspecified Review source Reviewed October 2014 Love SmartSupport! 4 Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: Ease of use and great customer service. Cutting-edge technology. Cons: I do not have anything about SmartSupport that I do not like at this time. Read More HW Heather W. Primary/ Secondary Education Used unspecified for unspecified Review source Reviewed October 2014 SMART Support 3 Ratings Breakdown 3 Ease of use 3 Customer support 3 Functionality Pros: It is easy to use, and the customer service is great. Cons: The technology glitches. Also, it would be nice to have one person to contact. Read More Showing 1 - 10 of 12 Reviews Load More Reviews ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **12** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (727) Recently recommended **11** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (519) Recently recommended **8** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **6** times Stuck Between Options? Our experts can help you compare Enghouse eKMS with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice