SmartSupport Software


 

Built on cutting-edge technology, SmartSupport by Safeharbor is a comprehensive, plug-and-play knowledge base platform that is scalable to companies of all sizes. Safeharbor has more than a decade of experience as a leader in knowledge management software. Utilizing their market expertise, they launched SmartSupport in 2011.

SmartSupport offers a flexible SaaS platform that integrates both internal and external knowledge base capabilities and community forums, giving customer support agents a single base to manage both web content and support requests.

The centralized platform empowers companies to take control of their content, making it easily accessible by providing a powerful search engine and intuitive information management tools. It also improves both agent performance and client satisfaction with quick, accurate answers to requests and queries. SmartSupport was designed with a user-friendly control panel on the back end and intuitive knowledge base and support forums on the front end.

SmartSupport can be scaled to meet the needs of Fortune 500 companies and SMBs alike in any industry. We recommend SmartSupport to any company looking for a better way to manage their information and streamline support efforts.

 

SmartSupport - Creating a Custom Form in SmartSupport
 
  • SmartSupport - Creating a Custom Form in SmartSupport
    Creating a Custom Form in SmartSupport
  • SmartSupport - SmartTEST Article Optimizer
    SmartTEST Article Optimizer
  • SmartSupport - Advanced Reporting and Analytical Tools
    Advanced Reporting and Analytical Tools
  • SmartSupport - SmartSupport - Administrator Dashboard
    SmartSupport - Administrator Dashboard
  • SmartSupport - Knowledge Base Article Editor
    Knowledge Base Article Editor
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

12 Reviews of SmartSupport

 

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Software Advice Reviews (9)
More Reviews (3)

Showing 1-9 of 9

Brian from Midwest Foods
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

SmartSupport Review

Ease-of-use

Functionality

Product Quality

Customer Support

The customer support is great and the search function is fast and easy.

Pros

Being able to access information quickly.

Cons

There is nothing at this time that I do not like.

 
 

Pete from Abletex
Specialty: Advertising

November 2014

November 2014

Review for SmartSupport

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

On time, convenience, and customer support is generally good.

Likes Least

There is nothing to report about what I do not like.

Recommendations

Check pricing of other products before purchasing, as prices vary.

 
 

Patty from FAA, Department of Transportation
Specialty: Transportation

October 2014

October 2014

I would recomend this

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Quick response. They are very attentive and are always exetremely helpful.

Likes Least

I don't have anything negative to say about this product or this vendor.

Recommendations

I don't have any resomendations for others evaulating software like this.

 
 

Jessica from wal-mart
Specialty: Retail

October 2014

October 2014

Love smart support. Its everything a person needs to help them do what they need to do

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people.

Likes Least

The fact that I was really unsure on how to get started. People had to help me with this to get it going.

Recommendations

Take your time and learn it. For this is a great program and can help you do tons of stuff once you figure it out.

 
 

Amy from Norfolk Southern Corp
Specialty: Transportation

October 2014

October 2014

Love SmartSupport!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use and great customer service. Cutting-edge technology.

Likes Least

I do not have anything about SmartSupport that I do not like at this time.

Recommendations

I would suggest using it for at least five weeks to get a really good feel for its capabilities.

 
 

Heather from VBCPS
Specialty: Education

October 2014

October 2014

SMART Support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy to use, and the customer service is great.

Likes Least

The technology glitches. Also, it would be nice to have one person to contact.

Recommendations

To play around with it to learn the ins and outs. That is the best way to learn.

 
 

Rebecca from University of Alaska
Specialty: Education

October 2014

October 2014

SmartSupport Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the quality and customer service. I always feel like I am speaking to someone knowledgable.

Likes Least

Sometimes, the product can be difficult to navigate and a little confusing.

Recommendations

Look at how the customer service end of this product may be much better than others.

 
 

Samantha from Intel
Specialty: Software / IT

October 2014

October 2014

Excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Immediate response on upgrades and always going up and over the expectations of what we are looking for.

Likes Least

The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing.

Recommendations

Make sure you look at things closely when you are doing the vendor demos, it is critical to understand what you are buying.

 
 

Stephanie from Standard Heating
Specialty: Construction

October 2014

October 2014

Works Well

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use for everyday applications. Anytime I need help it is easy to get.

Likes Least

Nothing. Things go well when working with them, I would suggest them to anyone.

Recommendations

Take your time to really learn it, then it goes easier.

 
 
 
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