SugarCRM Software


 

More than 50,000 companies around the world use SugarCRM for their sales automation, marketing automation, account management and other customer relationship management (CRM) needs, including more than 600,000 users in over 80 languages. SugarCRM applications have been downloaded more than seven million times.

SugarCRM offers features such as customizable home pages, a new-user "wizard" tool for newbies, a shortcut bar, enhanced-view global search functions, and downloadable plug-ins. 

SugarCRM is built on an open-source platform, allowing for freedom in customizing the solution to fit a company's needs. SugarCRM also integrates with third party systems, and can accommodate new modules created with the built-in tools. The software supports Windows, Linux, MySQL, SQL Server and Oracle systems and can run on either a Windows or Mac operating system.

SugarCRM is available as Software-as-a-Service (SaaS) or installed as an on-premise solution. A full range of mobile devices are supported as well, with an iPad edition as well as a mobile edition. The mobile access offers offline client synchronization.

 

SugarCRM - Mobile access
 
  • SugarCRM - Mobile access
    Mobile access
  • SugarCRM - Mobile access
    Mobile access
  • SugarCRM - Dashboard
    Dashboard
  • SugarCRM - Sales page
    Sales page
  • SugarCRM - Opportunities
    Opportunities
  • SugarCRM - Add modules
    Add modules
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

51 Reviews of SugarCRM

Showing 1-20 of 51

 

from Cicoil
Specialty: Manufacturing
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Great Sales and Marketing tool, especially for remote location access.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I am able to use the Sugar application in my office or while traveling via my mobile devices.

The Sugar team responds quickly when I need assistance.

Having my customers contact and recent project activity at my fingertips is very helpful and saves time while I am out in the field.

Likes Least

I would like to see quicker page to page navigation and quick access sales reports

Recommendations

Good substitute to other CRM programs, such as Salesforce.

 
 

from XOR Data Exchange
Specialty: Software / IT
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Sugar Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like the fact that this is a web based product and I like the product has the ability to input accounts and contacts through and excel upload.

Likes Least

I do not like the reporting within sugar, I think that there could be a lot added to enhance the reporting.

Recommendations

I would recommend that the software be more intuitive for users.

 
 

from Algo Studios
Specialty: Software / IT
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Project Consultant

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Extremely flexible and customizable. Deploy anywhere (cloud, on premise, on demand). Amazing dashboard in version 7.5+.
Process Author is amazing visual designer for workflows.
Outlook Sync and sync with other 3rd party application is seamless.
Enhanced role based views for users.
News feed from google resources.
Many free plugins available on sugarforge which saves development time and improves productivity

Likes Least

Marketing capability are not much enhanced.
Calendar sync could be improved.

Recommendations

Look for Ease of use. Challenge is to get users to use the CRM. Keep the CRM simple and user friendly.

 
 

from Bhea Technologies
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Extremely customisable and powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

SugarCRM acts more of a Platform than an application and we have the choice to host the same application on Cloud, on-premise or anywhere The best thing is the modern UI, and no. of connectors available to integrate Sugar with are abundant. The Sugar Support is amazing and the APIs, documents, resources and open and easily accessible with a lot of self learning material. They have their own free University. All the Enterprise features are available at a cost a basic CRM

Likes Least

Calendar sync is an issue and Email Client inbuilt in Sugar has sad UI Mobile app is a little slow when it loads the first time Cannot change the theme with our Company schema Marketing tool needs improvement especially compared to what is now available and many times Emails hit rate is extremely low

Recommendations

Check for feature comparison between Sugar and other as it seems Sugar wins hands down.
If you business process is complex, its only Sugar that can handle it then.

 
 

from Independent Consultant
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

Decent alternative to Salesforce.com, if on a tight budget

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

With SugarCRM you can drag and drop modules around to customize the look-and-feel. Since SugarCRM is open-source, any developer can access the source code and develop add-ons to the source code. Developers can create their own integrations with Sugar using PHP.

Likes Least

SugarCRM has a multi-tenant architecture, meaning every user gets their own URL. This makes it a little harder doing a new roll-out to a large user base.

Recommendations

Focus on your business requirements first, then figure out which CRM package provides the closest fit. No CRM package will provide a perfect fit, so take into account the budget and timeline of when you want to implement and how much you can spend on customizations to make the chosen CRM package work.
Don't shape your business processes around the CRM package, but do it the other way around.

 
 

from ONG Automation
Specialty: Engineering
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

SugarCRM for medium size companies

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Fully configurable for your business needs and the telephone support was acceptable.

Likes Least

Some bugs in the updates that needed to be highlighted.

Recommendations

Compare your needs to see how close it matches in terms of performance ease of use and training required to become proficient.

 
 

from Castle Branch
Specialty: Other services
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

It does the job

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It's an easy way to keep track of clients, track conversations and set follow up dates.

Likes Least

There's not a dashboard/easy way to get an overall picture of your business

Recommendations

Consider all the information you're looking for and if these features meet those needs. I find it limited.

 
 

from QEDbaton
Specialty: Other
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

My SugarCRM experience

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The ability to configure the software to fit the company's specific use case and workflow.

Likes Least

The limited advance filter option while extracting Dashboards/ custom reports.

Recommendations

Look for the unique needs of your organization and ensure if your workflow needs/customization needs can be embedded with the system.

 
 

from CastleBranch
Specialty: Other
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

SugarCRM Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Sugar allows the user to pull up the information they need in a variety of ways. A general search bar is available, as well as searches specific to various categories. Also, Sugar lets the user produce reports that can generate information quickly.

Likes Least

The biggest issue is the speed. If there are a lot of people on Sugar it is slow to load and sometimes crashes. Also, when working away from the office it is sometimes difficult to pull it up and run searches.

Recommendations

Ultimately, it comes down to whether the product can produce what you want. Sugar produces with slight hiccups along the way.

 
 

from Castle Branch
Specialty: Other services
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

For companies that settle for less, Sugar is your CRM.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The only thing that I like about this CRM is the ability to turn off the "notify on Assignment"

Likes Least

It doesn't integrate with any other system. It's functionality and inability to de-duplicate leads is limited.

Recommendations

Check out other CRM's. If they talk to the other programs and software that you use go with that one.

 
 

from CastleBranch, Inc.
Specialty: Other services
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Good Product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like this product because it is easy to navigate and is very user-friendly for my own personal needs. I think it is helpful in aiding communication throughout the various departments within the company. It serves every function that I need it to.

Likes Least

I personally do not have any issues with this product or the vendor. I guess sometimes there are some slowness issues... it often takes quite awhile to search by case number. It would be nice if you could search by other things instead of the order number, such as an applicant name or something like that.

Recommendations

Look at the other software your company utilizes before evaluation

 
 

from CastleBranch
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Sugar provides the functionality needed to achieve business goals

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The product is very customizable and easy to use. Being able to generate the complex reports needed for each department is definitely a big plus as well.

Likes Least

Sometimes there are too many options and that can be overbearing for a business.

Recommendations

Spend the time learning what this application has to offer before creating anything. It will save you headaches in the long run.

 
 

from Castle Branch Inc.
Specialty: Other services
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Sugar Review - Daily User

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

SugarCRM is a great product that I use in approximately 80% of my work day. I enjoy the ability to customize how SugarCRM works for your company and the wide array of methods in which you can document information. SugarCRM houses most data that I would ever need in my job, and allows easy and documented communication and transfer of information throughout a 400 person company.

Likes Least

Ability to modify modules and drop downs is limited to our IT's abilities. Reminders within tasks would make management of upcoming and overdue tasks easier, and ensure tasks do not get overlooked or forgotten. As a frequent user of the report module, I would like to be able to set the number of favorite reports that show at at time on the landing page.

Recommendations

When evaluating CRM software, it's important to keep in mind what kind of Data you need to house and access. Customization is important, as well as search-ability, when trying to upload and retrieve information. System display is also important, so that users can easily read and comprehend the data they are looking at, as well as being uniform in how all types of information are presented.

 
 

from UChicago Impact
Specialty: Education
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Happy SugarCRM customer

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The tool is very user-friendly. It meets my business goals in that it captures our company information in one place and helps keeps our leads organized. Sugar has great reports and data are easily to upload.

Likes Least

I use Outlook for Mac. I am unable to attach emails directly into the system which is very unfortunate.

Recommendations

Make sure you evaluate the software, but also consider the consultants who will be responsible for the customization of the product. The relationship with this group has been most impactful for our ongoing usage.

 
 

from CastleBranch
Specialty: Other
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

System Integration Nightmare

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The system has capabilities to adapt as our organization needs.

Likes Least

We have modified our current system many times, but because we have done this, it is very difficult to have Sugar integrate with our other system (despite the fact that Sugar integrates with a lot of things). Also, reporting functionality is rather inconsistent.

Recommendations

Take the time to do an analysis of your current systems and where you plan on going long term to make sure Sugar will integrate well ahead of time.

 
 

from CastleBranch
Specialty: Other
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Extremely customizable, but difficult to integrate

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I appreciate this product's customization features. We are able to apply filters, add fields, modules etc. with ease. This aides our business in effectively managing and measuring data.

Likes Least

It is sometimes difficult to integrate with other systems that we use. It also has a slightly out of date feel to it.

Recommendations

Do your research and make sure that your systems integrate with SugarCRM.

 
 

from Inventiv Health
Specialty: Food / Beverage
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

It is an all right solution to a sales rep's needs.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like their open source format. Finding help to make customizations was much easier through all of the different channels available.

Likes Least

The table restrictions, as well as the sorting lists when trying to filter through large amounts of data, are not precise.

Recommendations

I would give it some thought. I currently use Salesforce, but if it is a pricing issue, go with Sugar.

 
 

from Thomas Murray Data Services
Specialty: Software / IT
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Highly customisable and flexible, though some way to go with campaigns

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

There used to be a community edition which, is where we started. The best bit about this is that it is open source and our own development team can edit the source code as we see fit.

Likes Least

Some of the suggested development items are taking some time to be worked into the system, though being open source, we can change this where necessary.

Recommendations

Many CRM systems exist, but mostly as hosted solutions. We choose SugarCRM for the fact that we can host the software, and we also made our own changes to it where necessary. There isn't a limit on the number of emails that we can send (for marketing via Campaign)

 
 

from Dealership solutions system
Specialty: Auto Dealership
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

All-in-one product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easy to navigate. Very easy on the eyes (neutral colors).

Likes Least

The only issue is that I am not able to customize my own window (move boxes in the order that I wanted)

Recommendations

It's very customizable. And it's very easy to integrate and move data from older software.

 
 

from Cloud Computing America
Specialty: Software / IT
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great option for small and medium companies

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like the easy configuration and customization to the UI. It's easy to install and update. I love the delivery method.

Likes Least

I dislike the restrictive functionality in the community version.

Recommendations

Always try to do it on a low spec server, so you will measure the hardware capacity with the amount of transactions you have on real life.

 
 
 
Write a Review