TeamSupport Software


 

TeamSupport is a B2B customer support software that helps teams collaborate together by eliminating miscommunications, improving customer communication and swiftly addressing client issues.

TeamSupport has several key features that are essential to enhance team collaboration and deliver cohesive customer support. Customer requests coming in through multiple channels are assigned a unique ticket ID. Ticket automation feature allows support staff to flag messages by type or word.

The knowledgebase tool suggests solutions to clients trying to solve their own minor issues, freeing support staff to handle the higher-level challenges that may arise. The Water Cooler provides a dedicated place for customer support staff to collaborate and discuss issues. The solution allows support agents to view customer details, centralize contact database, and generate custom reports.

TeamSupport is a suitable solution for businesses of any industry and size that have a help desk or support team.

 

TeamSupport - Customer database
 
  • TeamSupport - Customer database
    Customer database
  • TeamSupport - Customer page
    Customer page
  • TeamSupport - Reports dashboard
    Reports dashboard
  • TeamSupport - Screen recording
    Screen recording
  • TeamSupport - SLA violation in ticket
    SLA violation in ticket
  • TeamSupport - Ticket grid
    Ticket grid
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

493 Reviews of TeamSupport

 

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Software Advice Reviews (139)
More Reviews (354)

Showing 1-20 of 139

Aglika from Alegeus
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's an easy to use the application and we like the email to ticket functionality. Our customers like the customer hub.

Cons

There is a lot of functionality that is not well thought out and management is not happy to make changes and work on enhancements. You get an attitude - it is what it is from the CEO and COO.

 
 

Maria from Epsilon
Specialty: Pharmaceuticals
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2017

April 2017

Great product - Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's a fairly easy system to work with

Pros

I love how TeamSupport allows you to search for tickets based on the customer name in addition to the ticket number. It is very user-friendly and easy to navigate around the system.

Cons

If I am viewing a ticket and click the back button, it brings me back to the main list of all tickets. I would prefer it bring me back to the place in the list where I was previously.

 
 

Bob from Canyon Pipe & Supply
Specialty: Distribution

September 2016

September 2016

Great Product, Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Simple setup and can be as complex as you'd like. Support is always there to lend a hand.

Likes Least

The only thing I would like to add to the product is the ability to keep the adjusted size of the Tickets home page. I'd like that chance to be remembered next time I log in.

Recommendations

We tried a couple other products before choosing TeamSuppot and they their setup and ease of use was by far the simplest. Yet the package has almost everything you would ever need as far as features.

 
 

Jason from PSM
Specialty: Energy

August 2016

August 2016

TeamSupport - Possibly the Best Issue Tracking tool for Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This software is able to be adaptable to all types of business models other than typical software tracking issues. Hosting this service on the web makes accessing our database possible anywhere in the world at fast speeds!

Likes Least

There is not much to not like. The features in this product where easily customized to our needs. Some improvements I could suggest would be to have the ability to link form lists between ticket types. Additionally requiring a Customer name for certain ticket types would be a great feature.

Recommendations

Give it a try! Setting up a trial evaluation is quick and easy, as new software should be. The people I have talked with at TeamSupport have been great help.

 
 

Julie from Allegiance Software
Specialty: Software / IT

October 2015

October 2015

Still Onboarding

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We are still onboarding so I can't give first hand experience yet. But we are looking forward to the integrated email and chat features of TeamSupport. Also we are excited about the reporting features and how it will help us improve our products and services by identifying unhappy customers and areas with the most issues.

Likes Least

Well since we aren't using the product yet the only thing that I found more difficult than I had anticipated is the onboarding process. I certainly can't blame that all on TeamSupport. We haven't been able to dedicate the time necessary to move this forward. Also we hope to build an interface to TeamSupport so our current CRM will be the database of record. This all makes for a longer onboarding time.

Recommendations

Have a list of functions that are must haves for you. Then get the free trial and see if it can do it or not. Set time out of your schedule to use the product during the free trial so you can make an informed decision.

 
 

Stephanie from GroupOne Health Source
Specialty: Other

December 2014

December 2014

My Team Support Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's very easy to navigate and user-friendly.

Likes Least

It can run very slow at times and take up a lot of time to find what you are looking for.

Recommendations

I really don't have any recommendations. This is my first time using a product like this.

 
 

Erica from Group One
Specialty: Healthcare / Medicine

December 2014

December 2014

Team Support Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very simple and easy to use. It makes follow up simple.

Likes Least

It freezes up sometimes, but other than that, it is a good product.

Recommendations

It is a very useful tool for employees to use on a daily basis.

 
 

Melissa from GroupOne
Specialty: Healthcare / Medicine

December 2014

December 2014

Team Support Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very user-friendly. It's very easy to learn to use with very little training.

Likes Least

Sometimes, it locks up, and I have to log out and then back in again.

Recommendations

There are really none that I can think of at the moment. Don't fix what isn't broken.

 
 

Zach from iMagicLab
Specialty: Software / IT

December 2014

December 2014

Daily use for a software support team

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ease of interface navigation.

Likes Least

I am unable to provide any negative feedback. The product is amazing.

Recommendations

Shop around and do your homework. You will find out this product is the best.

 
 

Ashli from GroupOne Healthsource, Inc
Specialty: Healthcare / Medicine

December 2014

December 2014

Submitting and tracking support tickets is so easy now!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of using this product is second to none. It is very simple to log in and enter a ticket for our support team, and the options to add members of the team to be able to view the information is extremely useful!

Likes Least

I love being able to track the updates to an outstanding ticket rather than trying to follow an email trail or worrying about updates from different parties being lost, etc.

Recommendations

I recommend that individuals give this product a try for their business, see how easy it is to use, and see how much time it can save them when coordinating projects with multiple parties involved.

 
 

Tara from GroupOne Health Source, LLC
Specialty: Healthcare / Medicine

December 2014

December 2014

TeamSupport User Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is very easy to use and has many options that you can use depending on your organization's needs. We have used the product for a couple of years now.

Likes Least

At this time, there really isn't anything that I don't like about the product.

Recommendations

Before you start evaluating, have a clear objective in mind so that you are not overwhelmed by all the possibilities.

 
 

Ricki from GroupOne Healthsource
Specialty: Healthcare / Medicine

December 2014

December 2014

Ricki Ransom Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the automatic functions and prompt replies. I like that it saves the Tickets that I am currently using on the top.

Likes Least

It's confusing for me with the Ticket Tags and the Tickets.

Recommendations

You need to use it on a daily basis to get the full effects of it. My role does not require this, so I am not privy to all the functionality.

 
 

Pam from GroupOne Health Source
Specialty: Healthcare / Medicine

December 2014

December 2014

My staff uses this every day.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ability to customize the fields to fit our company's needs.

Likes Least

System changes are made, and things seem to disappear.

Recommendations

Survey applicable staff prior to making an appointment for a demo. Make sure you are addressing everyone's needs.

 
 

Kandie from Group One Health Source
Specialty: Healthcare / Medicine

December 2014

December 2014

TeamSupport Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to use, and information is really clear and helpful.

Likes Least

When you put the ticket information in and go back to another ticket, it would be nice if it would not auto populate the last provider that you pulled up.

Recommendations

I would like to see if the liaison information would auto populate when their clients are pulled up when you pull up a provider. That way we would not have to toggle back to the client list and get that info.

 
 

Melissa from GroupOne Health Source
Specialty: Healthcare / Medicine

December 2014

December 2014

Patient accounts review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I'm able to access all different types of info from doctor names to addresses and phone numbers.

Likes Least

It's slow to generate tickets when prompted to open or close.

Recommendations

Be clear and give detailed opinions on all the uses that you need for TeamSupport.

 
 

Renzi from GroupOne Health Source
Specialty: Healthcare / Medicine

December 2014

December 2014

TeamSupport Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of use and tracking of tickets are great! The responsiveness of the support staff is great.

Likes Least

I have no complaints at this time. The system has improved our helpdesk functionality.

Recommendations

Determine a workflow for your staff to follow and track tickets.

 
 

Megan from GroupOne Healthsource
Specialty: Healthcare / Medicine

December 2014

December 2014

Occasional User

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like that you can search for tickets/clients in a variety of ways. I also like that you can access all the tickets for that one client and see the statistics of it (how many open vs. closed).

Likes Least

The search ability used to not be so easy, but I think that has been greatly fixed.

Recommendations

I like that you can search for tickets/clients in a variety of ways. I also like that you can access all the tickets for that one client and see the statistics of it (how many open vs. closed). You can put tickets to certain groups as to who should take care of this issue. It tells how many days a specific ticket has been open, which is nice to help know which to take care of first.

 
 

Melischa from GroupOne Health Source
Specialty: Other

December 2014

December 2014

Love TeamSupport!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is so easy to use! I can add my notes, flag tickets, or mark tickets unread to easily stay organized.

Likes Least

I have yet to find a fault. It seems that everything I need to do in TeamSupport is doable.

Recommendations

I am not sure that I have any recommendations at this time.

 
 

Andrea from GroupOne Healthsource
Specialty: Software / IT

December 2014

December 2014

Efficient and user-friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love how TeamSupport allows you to search for tickets based on the customer (in case you don't know the exact ticket number). It is very user-friendly and easy to maneuver around the system.

Likes Least

If I am viewing a ticket and click the back button, it brings me back to the beginning of the list of tickets. I wish it would bring you back to the spot in the list you were viewing previously.

Recommendations

Opening and closing tickets is fairly easy and allows you to attach screenshots for errors or other pictures. I really enjoy this.

 
 

Kaitlyn from Group One Health Source, Inc.
Specialty: Healthcare / Medicine

December 2014

December 2014

Great customer support system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the search and filtering ability the most. The design is also very user-friendly.

Likes Least

I can't think of anything that I don't like at this time.

Recommendations

I would recommend doing your research and making sure that you ask plenty of questions. Make sure the software you choose will meet all of your needs. Involve the everyday users in the buying/research process.

 
 
 
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Showing 1-20 of 354

Meggan from VFW

July 2017

July 2017

It is fast, reliable, and accurate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software makes doing my job effortless with the ability to run reports and track clients. The ability to respond to them through the system is great.

Cons

One thing I will have issues with is the ability to email someone and closes the ticket without email not going through to the client.

Source: Capterra
 

Stephanie from NowPow

July 2017

July 2017

Great for B2B Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have several different departments handling tickets and TeamSupport allows me to easily assign tickets to different departments. We also leverage the ticket templates to help our customers provide us with the important details we need from them, allowing us to quickly close out their tickets.

Cons

Setting new configurations is a little difficult and not always intuitive. It sometimes feels like you are going down a rabbit hole of configurations just to have one tiny thing changed.

Source: Capterra
 

Paul from IDV Solutions
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

TeamSupport empowers a support group to take ownership of user submitted issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, and easy to manager.

Pros

TeamSupport is a fantastic product that allows our product and support group the ability to provide excellent support. The interface is intuitive, and fully featured.

The TeamSupport "support" group also does a great job of notifying it's customers of potential issues.

Cons

There have been a few problems recently that have negatively impacted the customer base, but they've been great at communicating their progress.

Source: Capterra
 


July 2017

July 2017

A powerful yet easy to use ticketing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Team Support is extremely easy to setup, they have a very responsive and helpful support team, and robust integrations and a simple REST API.

Cons

The one hurdle that we struggled with in our implementation was the hierarchical relationships of our customers. We were ultimately able to make it work, but it was not a very intuitive process.

Source: GetApp
 

Martin from Succeed Consultancy
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Powerful Ticket Management Software delivered in a user friendly package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost Saving, Ticket Management, Customer Service

Pros

Team Suport is intuitive and simple to operate. The configuration is straight forward and once set up is complete, the management capabilities given to you are extremely powerful. The SLA system is particularly flexible and easy to customise to your needs.

The dashboard gives you a complete overview of your ticket flow and the reporting Suite produces all the information you need and the customer Support is outstanding! you always get an answer and helpful screenshots.

Cons

As a still developing software there are a few features that need enhancement Such as the reporting charts need to link to ticket views when clicked, Mass ticket updates should cover a broader range of options.. these things can all be covered in road-map releases and with the outstanding customer support I am confident that all my needs will be met in the near future.

Source: Capterra
 

Meggan from VFW

June 2017

June 2017

The software is user friendly and the customer support on issues are handled timely.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy system to use, I am able to locate persons, tickets, etc. I run reports and track trends, it is very helpful.

Cons

That if I submit an email than close out the ticket the email might not go through first. It requires opening the ticket back and resubmitting which can be time consuming if it is multiple tickets.

Source: Capterra
 

Chris from Aegis Energy Services
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Team Support has completely streamlined out companies internal ticket tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quicker customer responses

Pros

The software has an incredible ease of use. The format and front page allow for any user to quickly find what they need. The social features such as avatars and water cooler create a fun atmosphere which further encourages use

Cons

The focus of the software seems to be on back end social and interface development rather than emphasizing reporting or features.

Source: Capterra
 

Cherie from Flex HR
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

We have had difficulty fully utilizing the project -- and it has been difficult to get customer help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Still working on that.

Pros

The opportunity for what it can do for us - and I still believe it can deliver for us. We so much need this product to know that we have met our client daily needs and tasks -- and think it can do the job for us.

Cons

1) The difficulty of adding recipients and easily knowing who is getting what we are sending - it is just not as easy to "see" / "read" as Outlook -- And, 2) the look of the tickets -- the font is too small and I am hopeful this can be changed -- and better filtering of the tickets that are processed -- to get them out of the way - even after closed, the sorts are not what I expected. Thank you for asking.

Source: Capterra
 


June 2017

June 2017

Team Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our team uses Team Support and it is an extremely efficient way to track service requests for our customers.

Pros

Easy to use, efficient, user friendly and the Tech Support team is very helpful. I would highly recommend Team Support to a colleague!

Cons

We have experienced a few growing pains but Team Support is always quick to resolve the issue and honest about what occurred during the down time.

Source: GetApp
 

Ulises from AMCO
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2017

April 2017

All you need.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Full availability and great user experience.
We've tried to use other software for consultors and TeamSupport solved all of our problems.

Pros

all in this software is amazing

Cons

no one

Advice to Others

no

Source: Capterra
 

Matthew from INVIDI
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

TeamSupport has increased our efficiency and case resolutions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

our support team transferred our case tracking software from a leading expensive CRM to Teamsupport in early 2017. The ease of transferring 10 years of historical case data to getting in all our contacts and customers was so much easier than we could have hoped for. We have seen increases within the support teams case loads and seeing cases closed much quicker than before. The tool offers a lot of areas for customization and allows us to respond to our customers with the information they need in the time they need it to provide proper information to the right people and close out our tickets to resolution much faster. The support team that uses the software came up to speed quickly on the use of the tool in the matter of hours and the transition that we went through was fast and easy. We planned out this transition with just one month of time to plan and execute and it went off without a hitch. Great product and highly recommend

Pros

Easy to use and very easy to migrate our old data to. The auto email features are quite nice

Cons

would like to be able to better sort customers on large group emails when the auto case creation is used

Source: Capterra
 

David from City of Glendale

March 2017

March 2017

Team Support Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been utilizing Team Support for approximately six months. After viewing the training videos, we were able to launch the system using the basic functions. It took a little more time to learn the advanced features, such as reporting and setting up the portal. I would highly recommend developing a mobile app to be able to view and update tickets while out in the field. Overall, it is an efficient work order system.

Source: Capterra
 

Tim from Farmers of Salem
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

TeamSupport Gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since implementing TeamSupport to handle our company helpdesk, our team has been more efficient in helping our customers solve their issues in a timely manner.

Pros

Easy to use and customize for your organization

Cons

Nothing

Advice to Others

If you are using a system that does not meet your current organizations needs consider TeamSupport.

Source: Capterra
 

Cassandra from Cayenta
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Great Product for Ticket Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really love using the TeamSupport program for our ticketing system. Overall, it is very easy to use and they come out with new features frequently, such as their new Task feature which is excellent for time management and collaboration. The company seems very receptive to suggestions. Great product and company.

Pros

They are receptive to suggested enhancements and are overall, very easy to use

Cons

The search feature doesnt seem all that receptive and I would like it if the reports and dashboards could have custom sorts, such as sort by severity, then by open date, then by customer. Currently you can only sort on column. Filtering would also be nice so you don't have to create a whole new report to see only one piece of information.

Source: Capterra
 

Wendy from LogicMelon
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Very effective software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Team Support for all our tickets to respond to client's support requests. I have found it to be very effective, efficient and in the 16 months I have been using Team Support I have only had to email Team Support a couple of times when the system has had issues and these have been rectified very quickly. I wouldn't hesitate to recommend this system to anyone who is looking for support software - highly recommended.

Pros

Ease of using the system.

Cons

Nothing jumps out at me.

Advice to Others

I would highly recommend to anyone considering using support software to use Team Support.

Source: Capterra
 

Bilal from Admor Dental Plus
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Need improvements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used it over a year now. It keeps crashing & freezing a lot. Layout needs a lot of reconsideration. Unable to attach multiple attachments at once. I have to attach them one by one.

Pros

It's available via internet. I can access it everywhere & anywhere via internet.

Cons

Layout out of the call logging page.

Advice to Others

It keeps crashing a lot. I contacted support for it and I was told that it's happening due to my local Chrome browser. I have removed chrome & reinstalled it but still same issue. I tried on Internet explorer & Microsoft Edge but no joy.

Source: Capterra
 

Eylon from Dialogic
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

TeamSupport Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are using the product for a few months now.
Comparing it to our previous Oracle system, I see pros & cons (mostly pros)
In general, working with the TeamSupport is a lot easier. Much less complections & much faster responses. In addition, the Oracle is extremely "heavy" & consumes a lot of resources from the end user' while the TeamSupport is web based interface with low resource consumption (that is god both for customer side as well as support side). Another advantage is the direct corrolation to emails. Enabling the customer to open a ticket without event enterring the system makes it very easy for customers to open a ticket.
On the other hand, the main Oracle advantage is that as a CRM system, it connects all the dots from the whole organization (although somtimes it makes it complex to manage it)
The bottom line is that it is a better system comaring to the Oracle, & also a good system in general

Pros

ease of use
customer friendly

Source: Capterra
 

Courtney from ICANotes
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

TeamSupport is a great tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

TeamSupport is a tool I use on a daily basis to track interactions and outstanding requests from our customers.

Pros

Easy to use, helps me stay organized

Cons

There are occasional bugs but support is always able to assist.

Source: Capterra
 

Tim from Optoro

March 2017

March 2017

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Team Support is very useful and flexible software. The customization and automation options they provide make it very easy to route and handle large ticket volume. I am consistently finding new ways to use team support to address our needs and their support team is very helpful and responsive.

Source: Capterra
 

Alex from American Lung Association

March 2017

March 2017

Takes a bit of time to get used to, but has rich features

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I've used teamsupport sparsely for about 8 months. I'm still figuring out basic features, but honestly I haven't had to use it as much as my co-workers. I was never given a tutorial on it, which also may contribute to my slow progress in figuring out how it works. Two obvious things that weren't made obvious to me were changing the status of the ticket. It's very easy, but I couldn't figure it out. It's a few clicks, but a Select/option dropdown might be better for it. I also was never told the difference between public and private actions, but after someone told me that customers don't see private actions, I had a "duh" moment. I do like that I'm able to respond to tickets with messages via email. It's much faster than logging in for certain cases. The features are very developed, rich, and numerous, but I honestly haven't had to use them very much. This may be related to my job, and less about the tools' usefulness. TeamSupport is fast, which I can definitely appreciate. The tabbed tickets are wonderful, and while I dread getting tickets, I don't dread using the interface.

Pros

Feature rich, numerous, quite cool. Tabbed tickets are great. Fast.

Cons

Took a little time figuring out the UI, but I don't have to use it very often.

Source: Capterra
 
 
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