TeamSupport Software


 

TeamSupport is a B2B customer support software that helps teams collaborate together by eliminating miscommunications, improving customer communication and swiftly addressing client issues.

TeamSupport has several key features that are essential to enhance team collaboration and deliver cohesive customer support. Customer requests coming in through multiple channels are assigned a unique ticket ID. Ticket automation feature allows support staff to flag messages by type or word.

The knowledgebase tool suggests solutions to clients trying to solve their own minor issues, freeing support staff to handle the higher-level challenges that may arise. The Water Cooler provides a dedicated place for customer support staff to collaborate and discuss issues. The solution allows support agents to view customer details, centralize contact database, and generate custom reports.

TeamSupport is a suitable solution for businesses of any industry and size that have a help desk or support team.

 

TeamSupport - Customer management
 
  • TeamSupport - Customer management
    Customer management
  • TeamSupport - Groups
    Groups
  • TeamSupport - Customer
    Customer
  • TeamSupport - App
    App
  • TeamSupport - Ticket grid
    Ticket grid
  • TeamSupport - Ticket view
    Ticket view
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

485 Reviews of TeamSupport

 

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Software Advice Reviews (138)
More Reviews (347)

Showing 1-20 of 138

Maria from Epsilon
Specialty: Pharmaceuticals
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2017

April 2017

Great product - Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's a fairly easy system to work with

Pros

I love how TeamSupport allows you to search for tickets based on the customer name in addition to the ticket number. It is very user-friendly and easy to navigate around the system.

Cons

If I am viewing a ticket and click the back button, it brings me back to the main list of all tickets. I would prefer it bring me back to the place in the list where I was previously.

 
 

Bob from Canyon Pipe & Supply
Specialty: Distribution

September 2016

September 2016

Great Product, Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Simple setup and can be as complex as you'd like. Support is always there to lend a hand.

Likes Least

The only thing I would like to add to the product is the ability to keep the adjusted size of the Tickets home page. I'd like that chance to be remembered next time I log in.

Recommendations

We tried a couple other products before choosing TeamSuppot and they their setup and ease of use was by far the simplest. Yet the package has almost everything you would ever need as far as features.

 
 

Jason from PSM
Specialty: Energy

August 2016

August 2016

TeamSupport - Possibly the Best Issue Tracking tool for Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This software is able to be adaptable to all types of business models other than typical software tracking issues. Hosting this service on the web makes accessing our database possible anywhere in the world at fast speeds!

Likes Least

There is not much to not like. The features in this product where easily customized to our needs. Some improvements I could suggest would be to have the ability to link form lists between ticket types. Additionally requiring a Customer name for certain ticket types would be a great feature.

Recommendations

Give it a try! Setting up a trial evaluation is quick and easy, as new software should be. The people I have talked with at TeamSupport have been great help.

 
 

Julie from Allegiance Software
Specialty: Software / IT

October 2015

October 2015

Still Onboarding

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We are still onboarding so I can't give first hand experience yet. But we are looking forward to the integrated email and chat features of TeamSupport. Also we are excited about the reporting features and how it will help us improve our products and services by identifying unhappy customers and areas with the most issues.

Likes Least

Well since we aren't using the product yet the only thing that I found more difficult than I had anticipated is the onboarding process. I certainly can't blame that all on TeamSupport. We haven't been able to dedicate the time necessary to move this forward. Also we hope to build an interface to TeamSupport so our current CRM will be the database of record. This all makes for a longer onboarding time.

Recommendations

Have a list of functions that are must haves for you. Then get the free trial and see if it can do it or not. Set time out of your schedule to use the product during the free trial so you can make an informed decision.

 
 

Stephanie from GroupOne Health Source
Specialty: Other

December 2014

December 2014

My Team Support Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's very easy to navigate and user-friendly.

Likes Least

It can run very slow at times and take up a lot of time to find what you are looking for.

Recommendations

I really don't have any recommendations. This is my first time using a product like this.

 
 

Erica from Group One
Specialty: Healthcare / Medicine

December 2014

December 2014

Team Support Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very simple and easy to use. It makes follow up simple.

Likes Least

It freezes up sometimes, but other than that, it is a good product.

Recommendations

It is a very useful tool for employees to use on a daily basis.

 
 

Melissa from GroupOne
Specialty: Healthcare / Medicine

December 2014

December 2014

Team Support Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very user-friendly. It's very easy to learn to use with very little training.

Likes Least

Sometimes, it locks up, and I have to log out and then back in again.

Recommendations

There are really none that I can think of at the moment. Don't fix what isn't broken.

 
 

Zach from iMagicLab
Specialty: Software / IT

December 2014

December 2014

Daily use for a software support team

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ease of interface navigation.

Likes Least

I am unable to provide any negative feedback. The product is amazing.

Recommendations

Shop around and do your homework. You will find out this product is the best.

 
 

Ashli from GroupOne Healthsource, Inc
Specialty: Healthcare / Medicine

December 2014

December 2014

Submitting and tracking support tickets is so easy now!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of using this product is second to none. It is very simple to log in and enter a ticket for our support team, and the options to add members of the team to be able to view the information is extremely useful!

Likes Least

I love being able to track the updates to an outstanding ticket rather than trying to follow an email trail or worrying about updates from different parties being lost, etc.

Recommendations

I recommend that individuals give this product a try for their business, see how easy it is to use, and see how much time it can save them when coordinating projects with multiple parties involved.

 
 

Tara from GroupOne Health Source, LLC
Specialty: Healthcare / Medicine

December 2014

December 2014

TeamSupport User Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is very easy to use and has many options that you can use depending on your organization's needs. We have used the product for a couple of years now.

Likes Least

At this time, there really isn't anything that I don't like about the product.

Recommendations

Before you start evaluating, have a clear objective in mind so that you are not overwhelmed by all the possibilities.

 
 

Ricki from GroupOne Healthsource
Specialty: Healthcare / Medicine

December 2014

December 2014

Ricki Ransom Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the automatic functions and prompt replies. I like that it saves the Tickets that I am currently using on the top.

Likes Least

It's confusing for me with the Ticket Tags and the Tickets.

Recommendations

You need to use it on a daily basis to get the full effects of it. My role does not require this, so I am not privy to all the functionality.

 
 

Pam from GroupOne Health Source
Specialty: Healthcare / Medicine

December 2014

December 2014

My staff uses this every day.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ability to customize the fields to fit our company's needs.

Likes Least

System changes are made, and things seem to disappear.

Recommendations

Survey applicable staff prior to making an appointment for a demo. Make sure you are addressing everyone's needs.

 
 

Kandie from Group One Health Source
Specialty: Healthcare / Medicine

December 2014

December 2014

TeamSupport Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to use, and information is really clear and helpful.

Likes Least

When you put the ticket information in and go back to another ticket, it would be nice if it would not auto populate the last provider that you pulled up.

Recommendations

I would like to see if the liaison information would auto populate when their clients are pulled up when you pull up a provider. That way we would not have to toggle back to the client list and get that info.

 
 

Melissa from GroupOne Health Source
Specialty: Healthcare / Medicine

December 2014

December 2014

Patient accounts review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I'm able to access all different types of info from doctor names to addresses and phone numbers.

Likes Least

It's slow to generate tickets when prompted to open or close.

Recommendations

Be clear and give detailed opinions on all the uses that you need for TeamSupport.

 
 

Renzi from GroupOne Health Source
Specialty: Healthcare / Medicine

December 2014

December 2014

TeamSupport Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of use and tracking of tickets are great! The responsiveness of the support staff is great.

Likes Least

I have no complaints at this time. The system has improved our helpdesk functionality.

Recommendations

Determine a workflow for your staff to follow and track tickets.

 
 

Megan from GroupOne Healthsource
Specialty: Healthcare / Medicine

December 2014

December 2014

Occasional User

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like that you can search for tickets/clients in a variety of ways. I also like that you can access all the tickets for that one client and see the statistics of it (how many open vs. closed).

Likes Least

The search ability used to not be so easy, but I think that has been greatly fixed.

Recommendations

I like that you can search for tickets/clients in a variety of ways. I also like that you can access all the tickets for that one client and see the statistics of it (how many open vs. closed). You can put tickets to certain groups as to who should take care of this issue. It tells how many days a specific ticket has been open, which is nice to help know which to take care of first.

 
 

Melischa from GroupOne Health Source
Specialty: Other

December 2014

December 2014

Love TeamSupport!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is so easy to use! I can add my notes, flag tickets, or mark tickets unread to easily stay organized.

Likes Least

I have yet to find a fault. It seems that everything I need to do in TeamSupport is doable.

Recommendations

I am not sure that I have any recommendations at this time.

 
 

Andrea from GroupOne Healthsource
Specialty: Software / IT

December 2014

December 2014

Efficient and user-friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love how TeamSupport allows you to search for tickets based on the customer (in case you don't know the exact ticket number). It is very user-friendly and easy to maneuver around the system.

Likes Least

If I am viewing a ticket and click the back button, it brings me back to the beginning of the list of tickets. I wish it would bring you back to the spot in the list you were viewing previously.

Recommendations

Opening and closing tickets is fairly easy and allows you to attach screenshots for errors or other pictures. I really enjoy this.

 
 

Kaitlyn from Group One Health Source, Inc.
Specialty: Healthcare / Medicine

December 2014

December 2014

Great customer support system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the search and filtering ability the most. The design is also very user-friendly.

Likes Least

I can't think of anything that I don't like at this time.

Recommendations

I would recommend doing your research and making sure that you ask plenty of questions. Make sure the software you choose will meet all of your needs. Involve the everyday users in the buying/research process.

 
 

Kathy from GroupOne Healthsource
Specialty: Healthcare / Medicine

December 2014

December 2014

Patient Accounts

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the fact that we have all information about our clients in one area.

Likes Least

Sometimes, there are days when we need to be on when we detect some slowness.

Recommendations

It is very user-friendly, and you can have this program set up to the way that suits your business' needs.

 
 
 
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