TrackerRMS CRM Software


 

TrackerRMS CRM software is a comprehensive customer relationship management (CRM) system that provides robust tools to automate sales processes and manage every aspect of the sales cycle. The solution can be customized to serve businesses of most sizes across various industry verticals.

With TrackerRMS CRM, sales personnel can capture leads coming from a variety of sources such as emails, company website, or other marketing venues. Users can search the vast database of leads using the system's advanced search criteria. Sales, leads, and opportunities can be searched by department, person, territory, and a variety of other important criteria. With available notifications and alerts, TrackerRMS CRM makes sure that sales teams contact a lead as soon as possible, helping to secure more sales.

TrackerRMS CRM is a cloud-based system, so it's easily accessed via any mobile device. For those seeking a CRM system that can efficiently monitor the entire sales process, TrackerRMS CRM is a robust and intuitive solution.

 

TrackerRMS CRM - Company record
 
  • TrackerRMS CRM - Company record
    Company record
  • TrackerRMS CRM - Customer support portal
    Customer support portal
  • TrackerRMS CRM - Project activity planning
    Project activity planning
  • TrackerRMS CRM - Opportunity management
    Opportunity management
  • TrackerRMS CRM - Activity case history
    Activity case history
  • TrackerRMS CRM - Timesheets and expenses
    Timesheets and expenses
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

90 Reviews of TrackerRMS CRM

 

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Software Advice Reviews (67)
More Reviews (23)

Showing 1-20 of 67

Richard from CStoresHR
Specialty: Staffing Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I chose the academy package.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The people at Tracker-RMS were great to work with.

Pros

Plenty of features. I chose this product primarily because it offered an applicant tracking system, customer relationship management tool, it provided a time system for billing customers and it worked with quickbooks.

Cons

The academy package comes with no tech support. I had several developers trying to help me so I could post multiple jobs however to no success. If you choose the academy package make sure you have the right tech support otherwise you have a great tool but you are unable to use it. Ultimately this is the reason I cancelled my subscription.

 
 

Theresa from Professional Staffing Group
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Time sheets feature

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use an Employee Login button on our web page that is superb! Candidates easily link to the Tracker site to open a time sheet. Great!

Pros

Connection to customer support by two ways: tickets and call-in service. Either connection gets results within a short period of time.

Cons

Because candidates don't always pay attention to where they list hours, on the time sheet weekly entry screen, the order of the Planning Tasks that list on screen could change from Alphabetic to most common- Regular Hours line then OT line then others

 
 

Kim from Sand Cherry Associates
Specialty: Staffing Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Very happy with Tracker RMS

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

very easy to use. easy to load resumes and search key words. great place to keep track of recruiting information.

Cons

I've created some manual fields which are great but sometimes those fields don't automatically populate in "workflow". I probably just need to call Tracker to have them help me fix it. They are always responsive in helping me figure things out and customize things how I would like them.

 
 

Inga from Eco Caters
Specialty: Staffing Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

An intuitive flexible database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Tracker are so great to work with - friendly and patience in abundance! Highly recommend the move to their system.

Pros

We are loving this product. It is easy to customise and very intuitive. It has so much flexibility to make it compatible with your company. The customer support is superb and reactive when we need it.

Cons

Like any database, you have to invest the time to get everyone on board - when you are busy, it's easy to default to known practices rather than persevere with a new system. However, it's worth it!

 
 

Sam from Shirley Parsons
Specialty: Recruiting Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great functionality and reasonably priced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Huge amount of flexibility with what information to show/hide from different system users - streamlining many of the everyday processes that recruiters, admin staff and BD reps have to complete.
There are some great reporting tools to help managers keep track of KPIs - again, flexibility here far exceeds many of the competitors in the market.
Although the company is small, they are very attentive to our needs, and did a great job of importing the data from our previous CRM.

Cons

Currently, the look and feel of the product is a little dated, but it seems like the next update will modernize the software to be more in line with competitors.

 
 

Josna from Capgemini
Specialty: Staffing Agency
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2016

October 2016

Software quality review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is very simple and user friendly and is a great quality product.

Pros

User friendly

 
 

Vishal from All day Solutions
Specialty: Recruiting Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is the best software I've used. Very easy to use.

Pros

Gonuguntla

Cons

pixel_pundit@yahoo.com

 
 

Tibin from Steel corp
Specialty: Staffing Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I use to track my employees. It comes really handy

Pros

The ease of use

Cons

Cost

 
 

Ajila from Day1 Solutions
Specialty: Staffing Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

ATC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It was easy to keep track of candidates using tracker.

Pros

Good to keep track of candidates

 
 

Paul from IntellecTechs
Specialty: Recruiting Agency

September 2016

September 2016

Director of Strategic Accounts and Operations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use...very intuitive. TrackerRMS is a one stop shop so that you can use as a CRM and ATS.

Likes Least

The outlook plugin drops every couple of days. You have to go in and re-add from time to time.

Recommendations

Great tool for any size company. I would highly recommend this program.

 
 

Stuart from Provide
Specialty: Recruiting Agency

September 2016

September 2016

Stuart White Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Amazing capabilities made simple. The product support is superb unlike most of the other major vendors

Likes Least

This is a tough one. Other than the report module needing to be easier to create that's it!

Recommendations

Beats most vendors hands down. Great functionality, great price great team supporting it!

 
 

Steve from Discover International
Specialty: Recruiting Agency

September 2016

September 2016

We have been using tracker RMS for just over 3 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The product is highly intuitive, easy to use and yet seems to have an option/capability to cover almost all eventualities. The support is excellent, nothing is too much trouble and we enjoy knowing the Tracker team rather than working with a large/faceless corporation.

Likes Least

i really like the product, a slight observation is that tracker appears to be more tiered towards in-country recruitment in terms of how it interacts/doesn't interact with currency exchanges etc.

Recommendations

This may seem obvious but any system is only as good as the user, we were highly guilty of not learning the system properly and it is only in more recent times we have realised it's potential by simply using it correctly.

 
 

Kelly from Tal Healthcare
Specialty: Recruiting Agency

August 2016

August 2016

Couldn't be happier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The list is quite long, but specifically , we like the personalized customer service and support we receive from Tracker and their employees. They are very willing to work with us on new ideas and projects and always looking to improve their product.

Likes Least

Can't think of any negatives. Any software is difficult to implement based on users technical expertise. Sometime there are many ways to do different things in Tracker and this can be difficult, but as mentioned Tracker is there to support you every step of the way.

Recommendations

In looking into new softwares, we have found it is rare to get the type of personalized customer service we received with Tracker. Not only did the CEO himself help us through out integration and implementation, but we are still ( even with in the last hour) receiving support from their Implementation Manager and our Client Manager. Thank you Tracker ! We adore you!

 
 

ANGELA from e&e IT Consulting Services
Specialty: Recruiting Agency

August 2016

August 2016

Great ATS tool that has enabled us to do great reporting!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Reporting capabilities
Flow of working within a job rather than just looking at candidate records

Likes Least

Cannot open multiples "instances" of the tool.
Going back and forth within "lists" is sometimes cumbersome

Recommendations

Realize it will take a few months to get truly "up and running" on everything. Take small steps.

 
 

Vanessa from TS2 Consulting
Specialty: Other Services

May 2016

May 2016

TrackerRMS an upgrade from my previous software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

My favorite feature is the shortlist which makes it easy to go back to candidates and match them accordingly. My recently viewed tab and to do list make it easy for me to stay on track and remember my conversations for the day.

Likes Least

My least favorite aspect of this software would be the amount of times you need to track your interviews, it can be rather repetitive checking off multiple functions for it to track properly in the system.

Recommendations

Give this software a try if you would like an easier way to go about organizing your candidates. Once you get the hang of how to track interviews it should be a breeze.

 
 

Gary from Talent Staffing Limited
Specialty: Recruiting Agency

March 2016

March 2016

Tracker RMS - a fantastic end to end recruitment solution

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

1. New layout to allow you to create any tabs and content are great. I have a layout for my sales team that is different to my recruitment team.
2. Weekly webinars are great and online help files are ideal for startup companies. System is really quick unlike others that I have used.
3. Rich in features from prospecting to placements. Job board searching works really well for sourcing and with only one system needed for all aspects of our business, TrackerRMS work well for us and integrates into our QuickBooks system so saves us a lot of time.

Likes Least

1. The campaign tool is excellent and whist its great that it tracks bounce backs it would be ideal if it could tell me which landing pages the contacts have clicked on

2. TrackerRMS is an end to end tool so it can be a little intimidating at first. The team were very helpful in guiding me through training and making sure I understood the workflow. Once you get the basics its easy.

3 They did not have a big web presence and I only found them though Software Advice.

Recommendations

1 Make sure if you are doing Data Migration that you do your due diligence into what is involved. Many vendors we looked at did not go through this as TrackerRMS did. I knew what was involved and understand what was being migrated from Maxhire.
2. Decide if you want a basic system or a system to go from sales though to onboarding. There are lots of the market and not many offer the end to end process that we needed.
3. Find out what the vendors support is like. Is it a one to one Account Management relationship or is it help files only. Make sure you are comfortable with what is on offer.

 
 

Alan from TS2
Specialty: Recruiting Agency

January 2016

January 2016

Tracker RMS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As a new user the vendor is very responsive and assisting in facilitating our customization. The ease of entry is a great function.

Likes Least

As with most transitions, the data mapping is not quite perfect.

Recommendations

Review the customized fields and reporting fields.

 
 

Shaun from TS Consulting International
Specialty: Recruiting Agency

January 2016

January 2016

Solid ATS system with great customer support and customization tools!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Depending on how good your internet is, this will determine how much you will enjoy Tracker. It really helps organize contact and client information. Best part by far is the customer service and how much support they have, they are extremely friendly and knowledgeable.

Likes Least

Somethings to note are: I do not like the tab functions, no one here does. I understand the purpose, but why not integrate all the tabs into 1 page and when you scroll the tabs tell you where on the page you are?
Another thing is the search function on the top right corner. It sucks. Typically you type in a word or phrase and you hit enter, right? Well with Tracker that doesn't do anything besides refresh the page. Why doesn't it take me to a list of results?

Recommendations

It is a very solid ATS system that should be slightly more customizable for different companies with different needs.

 
 

Maulik from TS Consulting International
Specialty: Recruiting Agency

January 2016

January 2016

Great onweb tool

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to Use, and very easy to access on the web. .

Likes Least

To many tabs, and does not work very well when it comes to general search option.

Recommendations

take it easy and there will be a learning curve ...

 
 

joe from TS2 Consulting International Inc
Specialty: Recruiting Agency

January 2016

January 2016

So far, so good.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customize able, cost effective, great support from the staff, our account rep has helped make our transition from our previous ATS much easier.

Likes Least

Could be challenging making the transition at first, but the training and webinars have been helpful

Recommendations

Take input from everyone that will be using the system, everyone should be in on the demos before making a decision.

 
 
 
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Showing 1-20 of 23

Blaine from Centurion Consulting Group, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Focused on what Customers need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our ability to track, manage, and deploy our efforts in an organized and structured manner has allowed our firm to get moving much faster than anticipated in support of our clientele. Integration with Outlook/Exchange is simple and the collaborative views of the system within the team make it a must have for those that desire an ATS that brings a CRM designed for the staffing and recruiting industry.

Pros

It is impressive that in a host of options in the ATS world, that customization does not need to break the bank, because the product comes out of the box with the intuitive feel you want and easy customization that ATS knowledgeable clients desire. The flow of the system is easy, not crowded, and not restricted in your ability to make the product feel like you engineered it from the get go. Customer Service is 100% driven by the desire to make your experience feel appreciated in your technology needs, desires, and concerns.

Cons

Mobile application is easy to use, however continual enhancements will allow for full utilization in the fast paced world of "on the go" staffing professionals while in the field.

Source: Capterra
 

Michael from Silver Search Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Excellent ATS with all the bells and whistles AND yes, excellent customer services too!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Starting with the data migration, I knew we made the right decision. The team at Tracker worked closely with us to ensure everything moved and that everything mapped into the correct places. Tracker offers all the items we were looking for, Web-scrapping, clean and easy to use UI, bulk mail capability, and easy and convenient outlook integration. We also wanted to make sure we had a strong support team to work with us...the software and the people at Tracker are great!

Pros

web-scrapping resumes, reporting, clean and easy to use UI, publishing jobs, and outlook integration

Cons

Building reports is complex but once they are built they are great and easy to edit.

Advice to Others

buy it!

Source: Capterra
 

Jeff from Staffing Headquarters / StaffingHQ

April 2017

April 2017

TrackerRMS has all the bells and whistles at a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use with a feel and look of new technology vs other recruiting databases that feel and look like old school databases. Excellent customer service every time I have called or emailed the sales or support team! We have been using TrackerRMS for 6 months and learning new and cool features every day that are other database did not have.

Source: Capterra
 

Kisa from Staffing Headquarters
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

New User Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm still learning the system and all the features but so far TrackerRMS has blown me away. We used another product before but it was not this user friend.

Pros

Very user friendly, I'm about to do everything I need in Tracker without having to spend extra time saving notes, emails, etc.

Cons

I wish the drag and drop worked

Advice to Others

not at this time

Source: Capterra
 

Cynthia from Centennial Data Group

June 2016

June 2016

The product is easy to use, configurable and Cloud accessible.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support


Tracker meets and exceeds our top 3 requirements for an RMS/CRM - Functionality, customer service and a price tag that is easy on the budget.
Need we say more...

Source: Capterra
 

Caitlyn from Dental Team Finder

October 2015

October 2015

Used daily to keep track of business. It also facilitates communication & sharing with co-workers.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've used Oracle and Salesforce previously and Tracker is much more user friendly. It truly feels like a tool instead of a "management" device. It was easy to make changes that our team requested and the learning curve is non-existent. The only con is that at times I have to click on a link twice because it brings me to the wrong screen the first time. Other than that, I can't think of any negatives. This has made documenting progress helpful, and less of a chore.

Source: Capterra
 

Tim from 6 Degrees Group

September 2015

September 2015

Great software with minimal learning curve

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software is great and covers everything you could need it to and the customer support to modify and customize have been tremendous. It's a very robust system that covers everything needed from application through placement and everything from marketing and lead tracking to account management within the sales process.

Source: Capterra
 

Gena from BusinessMatch.com

September 2015

September 2015

User friendly, multi-faceted recruiting tool.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

TrackerRMS does everything and need it to do, and does it well with a user friendly, customizable interface.

Source: Capterra
 

Denise from Top Source Talent, LLC

September 2015

September 2015

Excellent Customer Service! Great product overall.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: Great customer service, easy to navigate. You can make add features yourself vs waiting for the company administrator to make them for you. Good reporting features.

Cons: The system is created in the UK, so some of the language used currently is British English vs. American English. Needs to be modified to accommodate US clients as well as UK clients.

Source: Capterra
 

Ashley from Top Source Talent

September 2015

September 2015

12 month Tracker Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've had Tracker for just under 12 months and the system has worked extremely well for us. Our main issue as a sourcing company was reporting and having the ATS has saved countless hours previously spent on generating Excel reports. Additionally, having Tracker as our database for resumes rather than using a storage service like Dropbox has helped us build a better candidate foundation.

Some of the navigation features are not as fluid as I would like, but part of that has also been learning the system, so it has become easier with use.

Taylor Dorton and team have all been easy to get a hold of when we have issues and more than willing to schedule time for us to do additional training .

Source: Capterra
 

Keith from Dental Team Finder

September 2015

September 2015

Very intuitive and easy to use!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We were ATS newbies, so we needed an ATS/CRM that would would be intuitive and easy to use. Not having any experience prior with a recruiting ATS platform, this was the answer. It has an easy interface and has so many features that I'm sure we're just touching the surface of it's capabilities. There's more for us to learn having only been using this product for 4 months, but I would not only decide to go with Tracker again for it's use and service, but I would recommend it. The feature that stuck out best to me when deciding is the invoicing capabilities as along with it's CRM functionality unlike most ATS offerings out there. Good luck!

Source: Capterra
 

S. Craig from Cozad Asset Management, Inc.

September 2015

September 2015

Good product at a reasonable price

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Customer service has been fantastic throughout. Any questions that have arisen have been answered promptly and courteously. The product does most of what we need (our needs are considerably different from the average user), and Tracker is willing to listen to any future enhancement requests. If the users undergo proper training the software is easy to use. The biggest pro for our organization is the ability to use our internal e-mail servers for regular e-mail (bulk e-mail would still be sent via Tracker). This allows us to meet regulatory requirements regarding e-mail retention.

Source: Capterra
 

rich from TAL Healthcare

September 2015

September 2015

Tracker is rich in features, reasonably easy to use and reponsive to client requests/needs

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very rich in search features...a bit of a n extended learning curve for the technically challenged but repetition solves that. Staff is supportive and available to retrain as necessary. Adaptations to specific client needs is available.

Source: Capterra
 

Vera from Tal Healthcare

September 2015

September 2015

Great Product + Great Service = WIN!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

From day one our Account Manager Taylor Dorton showed us why TrackerRMS is more than a great product-- they are extremely customer focused and listen to their customer's needs. Constant support from Taylor from day one and his willingness to listen, understand and react to our business issues is one of TrackerRMS¿s greatest strengths. Taylor's is proactive and committed to creating solutions for our issues. If asked to assist with a problem, he will dig deeper, ask questions, uncover additional issues and will come up with a solution for us.
Since implementing Tracker 9 months ago we have significantly improved Tal Healthcare's recruiting, eliminating our reliance on manual efforts and make the overall process much more manageable.

Source: Capterra
 

Kelly from Tal Healthcare

September 2015

September 2015

Tracker implementation in progress

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I like the interface and many of the search features of this system. I LOVE how great customer service, David Alonso and our Rep Taylor are in accommodating our training and customization needs. There are however,some kinks in the program, but it seems as though they are being worked out.

Source: Capterra
 

Kim from American Solutions for Business

September 2015

September 2015

Great software!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

TrackerRMS has allowed us to begin moving out of the 'paper age'. Information is easily tracked and shared among our teams. TrackerRMS has provided great customer service and helped us with every question we have had.

Source: Capterra
 

Rohit from Axiom Consulting Group

September 2015

September 2015

The service is not good well don't take me wrong it is "EXCELLENT"

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

TrackerRMS came as a shock to me when we implemented it in our organization. Who will fill the data more of a clerical job is what we felt. But I was absolutely wrong after the team started using it and understood the features.

It made our life so easy. None of the followup were missed which are extremely important for new business development. Irrespective of the Agent on the account the agents are able to get the entire story behind the account. It did not only help our BD team to be more focused and productive but also gave the management a real time insight into each individual performance by its reporting tool. It proved beneficial not only for our New Business team but has helped improve our delivery (recruiters) performance to a great extent.

Source: Capterra
 

Kim from American Solutions for Business

September 2015

September 2015

Great Investment!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Tracker is well designed and easy to use. Using it has helped our team be better organized and saved us hours & hours preparing manual reports. The Tracker team has been terrific to work with and helped us customize the product to fit our unique needs. Worth every penny!

Source: Capterra
 

Chelsea from J MAR & Associates

September 2015

September 2015

User Friendly

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software is extremely user friendly. It was easy to learn and is very easy to use. If we ever have a question or issue the team at Tracker always replies quickly. I highly recommend this software.

Source: Capterra
 

Kinsey from J MAR & Associates

September 2015

September 2015

Excellent CRM Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Tracker RMS is user friendly, has a lot of useful tools and is an asset to any recruiter.

Source: Capterra
 
 
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