WalkMe Software


 

WalkMe is a Web-based interactive guidance and engagement platform that caters to customer service managers, user experience managers, training professionals, Software-as-a-Service (SaaS) providers and sales managers.

The solution incorporates a “Walk-Thrus” feature that helps users navigate a process through tip-balloons. These “Walk-thrus” can be played automatically, via link in an email widget (where users can choose specific “Walk-Thrus”) or by clicking a button. The feature also uses segmentation to change the display based on the user’s role, location and language.

WalkMe customizes the look and feel of all its features to adapt to the layout of the user’s site, individual devices and screen size. The analytics help in studying user interaction with the platform and make necessary modifications to improve user experience. It is integrated with major search engines and allows relevant content (videos, articles etc.) to be added in the guidance itself.

 

WalkMe - Create walk-thru
 
  • WalkMe - Create walk-thru
    Create walk-thru
  • WalkMe - Completed walk-thrus
    Completed walk-thrus
  • WalkMe - App center
    App center
  • WalkMe - Shoutout option
    Shoutout option
  • WalkMe - Use with SOHOOS
    Use with SOHOOS
  • WalkMe - API with Clarizen
    API with Clarizen
Supported Operating System(s):
Web browser (OS agnostic)

2 Reviews of WalkMe

Showing 1-2 of 2

 

from Riskalyze
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

The premier walk-through software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

WalkMe offers a great resource management dashboard (i.e a "Help" button for your website). We can put all of our available resources in an easy-to-use dashboard. Even better, I can and have created customized walk-throughs for our customers to utilize to learn different tasks within the software. Overall WalkMe is just fun, which is not something that is easy to do. Connecting customers with resources feels very rewarding for both parties involved.

Likes Least

Building a walk-through is NOT easy. Though, their professional services team helps out a bunch with that. You can only launch their editor using Firefox though, and I religiously use Chrome. I keep Firefox installed just to use Walkme. Starting off can also be daunting as you have to build everything from scratch to begin with. When I first started using WalkMe, I had to peruse their knowledge center and ask my supervisor for help with nearly everything. Now, I am pretty self-sufficient and would utilize my contact over at WalkMe If I need further help.

Recommendations

What features are out there? Really think through that quesiton. I'm sure there are others out there in this space, but WalkMe really takes the cake as far as I'm concerned.

 

from Dynaread Special Education Corporation
Specialty: Education
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Indispensible, and extremely powerful

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Very good support, impressive flexibility in its utilization.

Likes Least

Not much :-) We love it, and our users love it. I have really nothing that I don't like about it. It is simply very effective.

Recommendations

With everything there is a bit of a learning curve, but once you "get it" the possibilities in terms of either instruction, walkthroughs, or marketing are pretty extensive and powerful. Plus, the support team listens and thinks along and helps make things happen. Awesome product. We would be at a loss without it.

 
 
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