WORKetc is a Web-based customer relationship management (CRM) software with integrated CRM, project management, invoicing, help desk and sales and marketing management modules, catering to the business management needs of companies of all sizes.
WORKetc supports collaboration between sales, support, project finance and management teams for improved customer visibility. It can capture customer information using live support, Web forms and email, and cases can be managed by custom priority levels and statuses.
The software manages the complete customer life cycle from lead to sales and billing and support. Every activity and interaction is captured online and provides features such as search and filter customer activity history by keyword, activity or employee interaction. Contacts can also be synced from cloud services and Google apps for business.
The software keeps track of each and every billable event across the business with company-wide billing, tracking overdue accounts, subscription billing, payment gateways, taxes and discount management. WORKetc also supports integration with accounting software, such as Quickbooks, Xero and CSV.
Scott from Moore Engineering Services
Since you can access WORKetc anywhere with an internet connection, by phone or computer, your business can travel with you. Whether you need access to contacts, projects, invoices, time sheets, or your calendar, it is all at your fingertips no matter where you are. Within a matter of seconds, everything you need is at your disposal. It gives you the ability to keep all communications with clients in one place, so that you can run your business efficiently. WORKetc is user friendly and easy to learn. They realize that companies rely on them to manage their business. WORKets runs smoothly, however, if an issue does arise, their response time is short. They work on resolving the issue as a matter of priority and provide updates and details of measures that will be taken to prevent the issue from occurring again.
While we are greatly pleased with how WORKetc allows us to run our business activity, we would like to see a few changes in the issue of quotes. Currently, the way it works is if I create a quote with a certain amount of hours of time on it, my next time sheet will show that amount of time. I view a quote as what I provide my client or potential client prior to them hiring us or approving the work, so I don't want it anywhere other than on that quote. Once they hire us I still don't want it anywhere until we've done the work or decided to bill it. Typically, we don't convert quotes to invoices but bill against the project and compare back to the quote when we create the invoice.
I'd also really like to be able to attach a quote to a project, we often provide additional work on a project requiring additional quotes to be created for that specific project - as it is now it becomes cumbersome when multiple projects for one client have multiple quotes.
We believe that this software pays for itself. The best recommendation we can give is to try it out. Get a feel for the software and the ease of use. It takes time to learn and there is some set up involved, but that will be the case for any software. We believe that it is worth the time and effort you put in to learn the system. It takes time and effort to run a business.
William from TechHelp
WORKetc is not just a CRM. It works for us from initial client meeting through sales cycle, proposal, contract, project, invoicing and reporting. Also love how it integrated with Google For Work. The vendor is accessible and easy to work with.
There are SO many features and potential ways of doing things that it takes a while to learn the system and create processes and best practices.
Having tested and trialed most CRM's on the market, I can say that most were too "salesy" for the needs of a professional consulting organization and were scaled to meet the needs of a much larger organization. WORKetc handles ALL aspects of business engagement and works great for our smaller consulting operation.
Deanna from Boomer Consulting, Inc.
The thing that I like best about WORKetc is that it is one place that everyone in our company can go to find information about anything. If they have questions about a specific client or company, they can find the information here...or ask the team through WORKetc and the answers are all captured in a place that we can always go back to. If someone is on the road and wants to know the status of a lead or project, they can check in on these using WORKetc as well. We don't have to search 4-5 different places or send 4-5 e-mails to get our answers any longer...they are all in one place.
I know their new mobile app is going to be amazing and will really help with our team members who are traveling...but it is still very buggy. A couple of us went through the beta testing and when it finally was rolled out to the public, we were really excited to share with our team. We opened it up during our team training and about step 2 into our walk through we found a bug. I have high hopes for the app in the future and the thing that I like least right now, April 2015, will probably become the 2nd best thing I love about WORKetc in the future.
Bring in team members from different areas of your company! This isn't just a CRM system, this is a place to track sales, develop and work through your projects/engagements and it also has invoicing capabilities!! You want to make sure that it works well for everyone on your team, and more importantly, you want people in all areas to be bought in from the beginning! It can be a huge struggle if you're bought in and then you have to convince the other areas of your team that it's a software worth investing in.