ACE Dental Software Software


 

ACE Dental is a scalable, on-premise Practice Management solution that offers a variety of features for aiding in the day-to-day management of a dental office.

Applications include appointment scheduling with automated appointment reminders and appointment pre-blocking; the billing applications include paper and electronic insurance claims management, patient and family ledgers, monthly payment plan capabilities, and more. The Practice Management system contains fully integrated word processing and mail merge, as well as a prescription writer, credit card integration, digital signatures, and reporting. 3D restorative charting, visual treatment planning, auto clinical notes, and mixed dentition are other features offered within the optional clinical charting suite.

Ace Dental supports all types of dental practices: orthodontics, endodontics, oral surgery, pediatric dentistry, and more. The software can be installed on a single computer or over a network with unlimited users. It can also be accessed on mobile devices such as iPad, iPhone, and Droid Phones.

 

ACE Dental Software - Full automated E-reminder and E-recall
 
  • ACE Dental Software - Full automated E-reminder and E-recall
    Full automated E-reminder and E-recall
  • ACE Dental Software - 3D clinical charting and auto-note
    3D clinical charting and auto-note
  • ACE Dental Software - Official patient and family ledger
    Official patient and family ledger
  • ACE Dental Software - Easily stored images
    Easily stored images
Supported Operating System(s):
Windows 8

60 Reviews of ACE Dental Software

 

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Software Advice Reviews (16)
More Reviews (44)

Showing 1-16 of 16

Carly from Appalachian Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Hidden Fees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Not many pros! Everything is an extra fee. Was disappointed because this was not explained before purchasing.

Cons

All of the features that are shown in the videos cost extra. This was not explained up front. everything is an extra fee!

 
 

Brittney from GroupOne
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

ACE Dental Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is very efficient and user friendly. The customer support is great as well. They are fast to answer and great help.

Cons

There really isn't anything that comes to mind to go against this software other than sometimes the account information for a patient doesn't transfer over.

 
 

Krisha from Abc dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Product is okay and easy to use. I would recommend it to other colleagues as well.

Pros

Easiness

Cons

None

 
 

Sarah from Mesa Dental
Specialty: Orthodontics
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Have been using ace for over 6 years. It was very easy to learn and teach my employees. My go to software.

 
 

Alicia from D M Sheperd DDS
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great Software for those with a small or large practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If your practice is looking for an easy to navigate Software with a whole office program, this is a great option. It will handle your Patient and insurance billing with ease. Many electives are offered to handle scheduling, reminders, statements and more.

 
 

Orlando from Fildent Inc
Specialty: General dentistry
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Ace Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very user friendly and fulfill all the needs of my practice.

Advice to Others

You won't be sorry. It's very simple to use.

 
 

Erin from Burke Dental
Specialty: General dentistry

September 2016

September 2016

ACE Dental software is excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This software has everything I want and need to run my dental practice. More importantly, they offer immediate tech support (they answer the phone right away every time) and the person is very knowledgeable and extremely courteous. They were able to access my computers and get me set up and my computers talking in no time. I couldn't be happier.

Likes Least

Really, I have no complaints about this product or the service they offer. Nothing negative to say

Recommendations

This has everything you need and it is easy to navigate for a good price. The service is excellent.

 
 

MICHAEL from MICHAEL MONGER, DDS
Specialty: General dentistry

August 2016

August 2016

Great software and great support, the best.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to use, easy to learn and the support has been top of the line.

Likes Least

Some reports are difficult to create, but become easy over time. A written manual would be nice.
The vendor is top notch, always there to walk you though a problem. I am 100% pleased.

Recommendations

I have had Softdent then Eaglesoft(did not like) and now ACE for 8 years. I would never change. Everyone in the office likes ACE and had no trouble learning to use the software. "TRY IT" you got to like it.

 
 

Gary from Gary Finer, DDS, Inc.
Specialty: General dentistry

August 2016

August 2016

I recommend ACE Dental Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to use and does everything we need to track payments and billing in our office. Have used ACE for years and have never been disappointed with it. No problem with bridging to our Digital Radiography software. New employees have no problem quickly learning the program. I would highly recommend it to any office.

Likes Least

Sometimes when you call for support they are busy but they soon return your call.

Recommendations

Look at original cost and also monthly costs. I think ACE compare favorably with most systems.

 
 

Emily from Terry R. Riley, DDS
Specialty: General dentistry

July 2016

July 2016

New user- 3months

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is +easy to read. It is easy to make appointments.

Likes Least

appointment book printing function does not allow to print a days appointment on one page

Recommendations

They are easy to use, easy to read, and have an awesome support team.

 
 

Charity from S. R. Sullivan,DDS
Specialty: General dentistry

June 2016

June 2016

Helpful real live people!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like ACE software because it is easy to learn. The best part are the people on the other side of the phone. Someone is always available to help with any questions or concerns.

Likes Least

I have nothing negative to say about ACE. They are always available to meet my needs.

Recommendations

Give ACE a call for recommendations to be tailored to your office needs.

 
 

ANDREA JAZZMYN from David S. Fine
Specialty: General dentistry

June 2016

June 2016

"Two Thumbs Up"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The software is easy to use. Up to date with new technology. Frequent new additions. Affordable.

Likes Least

I can't even remember a time when I or Dr. Fine had any negative issues with this vendor.

Recommendations

I say go for it! The installation is easy. The support team is easy to reach and helpful. There is a time difference, so when I do have an issue at the end of day and I need to leave a message, without fail I hear back from support the very next morning.

 
 

Raphael from Drs. Gottlieb & Santore
Specialty: General dentistry

June 2016

June 2016

Ace dental software, thoughts based on experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ace Dental Software is easy to use. It has good price point. It continues to remain up to date as different aspects of dentistry and dental regulations change. Over the years I have found Ace to be responsive and their customer support is friendly and helpful.

Likes Least

A web based version is the future. This, I think, is their biggest challenge.

Recommendations

All new software is "sexy" and confusing at the same time. Support is the key. Talk to office managers and dentists about how they view support.

 
 

Cathy from Boyd Argo, DDS
Specialty: General dentistry

June 2016

June 2016

Patient management made easy with ACE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to manage patient appointments with ACE Dental, other great services are offered, too (eReminder, eRecall, eSurvey)- try them!

Likes Least

Sometimes, the software needs to be restarted in order to continue working (ie: it "freezes").

Recommendations

Have questions? Call them! Friendly staff, questions answered thoroughly and with patience. Explore the every tab offered on the software to see all that is offered.

 
 

Sherman from Sherman Zieve, DDS, Inc.
Specialty: General dentistry

June 2016

June 2016

5 star survey.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I am not the type of person to ask for a review. Since using ACE 5 Star Survey, I have received many reviews on Google Review and Yelp. This helps tremendously for new patients looking at reviews before selecting a new dentist.

Likes Least

Everything is all pluses! There is nothing I do not like about product.

Recommendations

Definitely give it a try. You will not be disappointed.

 
 

Anthony from Complete Dental Solutions
Specialty: General dentistry

June 2016

June 2016

Great, easy, outstanding support. ACE keeps it simple!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Simple, no need to jump around different screens. Automatic updates.

Likes Least

All good. There is nothing negative about this product.

Recommendations

Simplicity, deal directly with developer. No third party vendor like Henry Schein or Patterson.

 
 
 
Showing 1-20 of 44

Lydia from Ozga & Roberson PA
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

with the excellent help from your technical team I found your soft ware is easy to navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Your software is easy to use, the Insurance windows are very user friendly. I also like your technical people,they helped a lot when I first started here

Cons

The type, (fonts), even the largest one are still too small to read easily. I find the software to have glitches, where you have to go in and out of the schedule to get it to print out correctly and the new feature where you put appointments on hold it will say chair conflict when there is not one, so you have to go out of the appointment area and come back in to get it to place the appointment. Ends up taking more time to do these tasks then it should.

Source: Capterra
 

Leon from NYC FAMILY DENTAL
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

excellent support, friendly team, quick response, easy to operate ace, easy to learn the software,.

Source: Capterra
 

Kim from Dr. Michael P Healey, DDS
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I learned to navigate Ace in a day! Easy, efficient program!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having a software that I can depend on just makes my life easier and my day happier.

Pros

Ease of use - Also, if I have any problems, the support staff is wonderful! They are always happy to help even though I am woefully ignorant of computer terminology and they basically have to walk me through everything like I am 4 years old!!

Source: Capterra
 

Teresa from Hope Clinic

August 2017

August 2017

Jackie and Denika were patient and kind in helping me as an amateur! Thanks so much :))

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Was pretty easy to learn what I needed to chart initially . I'm still learning features as I go and have greatly appreciated the help given when I've called ACE with with any difficulties.

Cons

Problems at times in treatment planning . Periodontal charting anything other than probe depths is complicated.

Source: Capterra
 

Maria from Noah's Ark Children's Dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to use and affordable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to maintain patient accounts and history.

Pros

ACE Dental Software is super easy to use and works great with our practice needs. The knowledgeable staff is always on-hand for support and help with anything we may need.

Cons

I honestly cannot think of anything that I dislike about this software! It is extremely user-friendly in every possible way.

Source: Capterra
 

ROBERT from ROBERT J RIGHTS JR DDS PA
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I have used ACE Dental for 12+ years and have found it to be easy to use with excellent support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ACE does the basics of a dental office very well. The support is very prompt, courteous , and I appreciate program updates in the yearly support fee.

Cons

Manipulation and display could be improved on intraoral pictures. Voice or automated voice messages could be incorporated between rooms

Source: Capterra
 

Jim from techknow inc

August 2017

August 2017

support always knows how to solve the issue.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

simple effective and has lots of features within its software. seems to be a small player in the realm but good at what they do.

Cons

the only issue is sometimes i call for support and get voicemail, which tells me they need more staff.

Source: Capterra
 

Tammy from Michael McWalters, DDS, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

The ease of this program is exceptional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of program and great customer support. Always timely and very helpful.
Anyone in the office could learn this program and the tutorials are very helpful as well

Cons

Would like to see a tooth chart printed out on patient estimate sheet. With that the patient could go home and be able to tell what teeth were discussed and where in the mouth they are

Source: Capterra
 

Orin from Myakka Family Dental Care
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

ACE Dental Software - Best Choice for Practice Management and Clinical Charting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been an ACE Dental software user for five years, and it works great in my office. Before ACE, I used Perfectbyte for several years. ACE is far more complete, efficient, and user friendly. My staff has worked in other offices that have used Dentrix, EasyDental, and Eaglesoft; they all much prefer ACE. ACE technical support is outstanding. I have never lost data for any reason (that is most crucial!). When we call tech support with a problem or question, we almost always get connected to a familiar voice who can help us. On the rare occasion that they do not answer, we receive a call back within a short time. In five years, I have never not been able to use the software during patient treatment or checkout when we needed to do so. ACE Dental software bridges perfectly with the XDR radiology software that I use. Clinical charting and perio charting are intuitive and well thought out. And the ACE programmers are regularly improving the software with updates about every one or two months. I also subscribe at an ACE add-on that confirms patients with email, text messages, and phone calls. That saves the office staff much time, and cancellations and failures have been reduced to almost zero. Submitting insurance claims electronically is also easy with ACE! There is no instruction manual; instead ACE has produced a series of videos to instruct new users how to use the software. I am very satisfied with ACE Dental software, and I recommend it wholeheartedly to any dentist looking to purchase practice management and clinical charting software.

Source: Capterra
 

Elizabeth from Oriental Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

ACE software: ok, I guess

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My old (20 + years!) software was not being supported and I needed to replace it. ACE met our needs for an affordable product (we have a VERY small practice in a town of 600.) The new front desk administrator has become very adept at using the program and its cooperative insurance efiling program. Even I, the doctor, can eventually enter procedures, complete insurance info and file a claim for a patient. Still, it is very critical for the support line to be available! Thanks for your help.

Pros

the price

Cons

inability to customize reports

Advice to Others

online tutorials are great, but the option to have a really good experienced trainer show us some tricks would be nice.

Source: Capterra
 

Richard from Abc dental
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a good software that is very user friendly and is always on top of everything. Highly recommendable

Pros

User friendliness of the product

Source: Capterra
 

afshin from West LA Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great support, easy to work with, many useful functions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

What I have learned is that there is no such thing as one software to satisfy everybody. But what makes a difference is that when there is a support team to walk you through it and be there when things break down and you are about to pull all your hairs out. I have been using ACE for over 10 years already and I am very pleased with the software. It is very simple to use and anytime I have a new staff, I would just have them watch the videos on line on how to do things, so it is like a personal trainer for me. Not many software let you do completely paperless, but somehow we were able to get rid of the papers and use PDF and pictures to attach everything in to the file. Few years ago when John was redoing the whole software, I was there with him telling him how to change things from a dentist point of view. Still today, I shoot him an Email requesting a change here or there, and if it is feasible, they get it done. As stressful as dentistry is, at least I know I could count on them to reduce the head ache of my day to day charting for me.
Thank you guys :)

Pros

Ease of use. Being able to be completely paperless, attaching all the reports, pictures to the chart.
Great support, constant updates to keep up with the latest changes in dentistry and laws.

Cons

on a selfish matter, I wished the hours of customer service could have been adjusted a little to help us more in the west coast.

Source: Capterra
 

Russell from Russell S Harden DDS, Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Review of Ace Dental Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have been using Ace software for over ten years. Very easy to use with excellent support. Cost is very reasonable compared to other available software

Pros

Price and ease of use.

Source: Capterra
 

Efim from TamiDental PC, Sano Dental PC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The great product. Use it happily and enjoying for the last 12 years. Lately acquired additional practice and switched their Dentrix to my ACE. That was one of the happiest moments in transition of the additional practice.
Thanks a lot ACE

Pros

Great customer support, very user-friendly, self-explanatory, great features for virtually anything my practice may need.

Cons

None

Advice to Others

None

Source: Capterra
 

Cynthia from Educare Dental Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Quality Program and OUTSTANDING SUPPORT and SERVICE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using ACE Dental Software for over a decade for my portable school based dental program. It has been a wonderful asset in helping to reach the patient base in the rural schools. We are able to keep track of our various locations and produce valuable statistics and trends in our patient care. ACE has been an exceptional asset for our business.
Many thanks for the outstanding service and support we have always received! The staff goes above and beyond taking care of our individual needs and concerns.
I definitely recommend ACE and their superb product.

Pros

Ease of use. Pertinent data and accessibility is always being updated.

Source: Capterra
 

Karen from James M Fogo DDS, PC

January 2017

January 2017

Satisfied User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have been an Ace user for years. It isab Easy to use program. Customer support is fantastic. Any problems that come up for us are always resolved the same day.

Source: Capterra
 

Daniel from Daniel Bures, D.D.S.

January 2017

January 2017

Easiest Software on the Market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For a guy like me, the entire office computerization thing was very intimidating. The people at ACE have not only made the experience super easy, but have also made it enjoyable.

Source: Capterra
 

kiwon from Kiwon Shin Dentist PC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

User friendly SW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There is no other better SW with the affordable price range. Easy to upload images and bridge easily with other radiographic resources. Customer support can not be better.

Pros

Affordable, easy to use and good support.

Cons

Did not find it yet.

Source: Capterra
 

Howard from WillowGroveDental

December 2016

December 2016

ACE Dental is great to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using ACE Dental is our office for a number of years and are very happy with its ease of use and very friendly customer support. Sometimes the owner even answers the phone.

Source: Capterra
 

Joy from Joy Tucker Trigo DDS INC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Love ACE Dental!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been an ACE Dental Software user for 20 years and have been extremely happy. I use the email and text reminder service and patients love that and are missed appointments have dropped significantly. You won't be disappointed in ACE Dental- customer service is top notch.

Pros

Easy to use
Tutorials online
Customer Service excellent
Email/Text Reminders AWESOME

Cons

Which it worked with APPLE COMPUTERS!!

Source: Capterra
 
 
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