Astea Alliance is a field service management suite that enables enterprise-level companies to manage their customer service delivery using a single platform. Astea offers the several features in service lifecycle management, from the initial customer call to the closing of work orders, customer invoicing and product replacement.
Modules include customer management, service management, asset management and mobile workforce management, with enhanced workforce scheduling optimization as well as both forward and reverse logistics management. These are available as stand-alone modules or together as a complete suite, and are integrated to share and leverage information throughout the service lifecycle, removing traditional barriers between the field and the back office.
Astea Alliance is best suited for enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting. It’s a good fit for many different verticals, with a particularly strong focus on companies that market, sell, service and support mission-critical assets.
Lisa from Scientific Games
Specialty: Information Technology
Employees number: More than 1,001 employees
I do like this product. My note 4 went thru updates. After that I get kicked out of this app up to 30x a day. It's a pain when I'm trying to complete service calls.
Keeps kicking me out 20 to 30x a day. I try to complete my service calls and have to wait to log back in.
Wait till they fix the bug. Other than that, I like it.