The HindSite Solution Software


 

HindSite is a comprehensive field service solution that provides a single, centralized system to manage and optimize the core functions of the entire workday. With HindSite, small to mid-sized service companies have a total business management tool that encompasses every aspect of field service management, from scheduling work orders to tracking time, materials and contacts to invoicing.

HindSite is ideal for service companies with less than $25 million in revenue and up to 50 employees, working as either field service technicians or office administrative staff. The solution is installed on-premise and supports unlimited office users, with a monthly subscription based on the number of field licenses.

HindSite was developed specifically to include field data collection. For service companies, the time and materials expended in the field is critical data, because optimizing these resources is how a business creates revenue. HindSite is focused on creating an efficient, paperless system that streamlines the entire office.

Field technicians can download work orders directly to their mobile devices, including laptops, netbooks and smartphones. HindSite provides driving directions, records any materials used, collects and automates time records and can even capture signatures and attach photos to the work orders. The field technicians can also calculate and print bills in the field.

All of this data is sent to the office, where incomplete jobs can be rescheduled and work can be invoiced using a certified Quickbooks interface. This seamless flow of data reduces administrative workload and controls labor costs, both on-site and off.

For small to mid-sized service companies looking for a complete field service solution, HindSite helps control costs, increase efficiency and improve their business.

 

The HindSite Solution - Scheduling Screen
 
  • The HindSite Solution - Scheduling Screen
    Scheduling Screen
  • The HindSite Solution - Customer Contact Information Screen
    Customer Contact Information Screen
  • The HindSite Solution - Billing Report for QuickBooks Invoices
    Billing Report for QuickBooks Invoices
  • The HindSite Solution - Field View: Work Order List
    Field View: Work Order List
  • The HindSite Solution - Field View: Work Order Details
    Field View: Work Order Details
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 8

19 Reviews of The HindSite Solution

 

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Software Advice Reviews (9)
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Showing 1-9 of 9

Brian from Hague Quality Water of Maryland
Specialty: Plumbing
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great at dispatching and service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product for service companies. People are very nice and they are responsive.

Pros

Great product for dispatching and service work. The routing functionality is easy. There are tools for setting up recurring service tasks.

Cons

Statistics are slim, I wish the features to track salesmen was more robust and functional - they are working on it, but it has been a long time coming.

 
 

Justin from Clarks Cutting Edge
Specialty: Lawncare
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Sales Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Stores a lot of information and is great for billing. Also helps keep reoccurring jobs lined up and easy to look up

Cons

Almost has too many options and also the field Ap doesn't always work. Also adding materials on a job isn't always easy

 
 

Kelly from All Wet Irrigation
Specialty: Lawncare
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Good but has limitations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use it to run our irrigation company. It works great for what it does. We would like to see more features.

Pros

Very good at scheduling service trucks with as little windshield time as possible. Also very good at tracking work orders and time for billing.

Cons

Reports are on the weak side and marketing aspects could be stronger.

Advice to Others

If you want to schedule multiple trucks efficiently and invoice accurately then this might be for you.

 
 

Michele from Robb Ross Foods, inc
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Hindsite Solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have never used this software in the field but the demo was very impressive and I think that some companies would definitely benefit from this software.

Pros

ease of use

Cons

does not really fit my industry

 
 

Howard from Nature's Helper Inc.
Specialty: Other

June 2015

June 2015

Satisfied Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They are very helpful. Customer service is always willing to help.

Likes Least

Sometimes there are glitches in the product but they are quick to resolve the problems.

Recommendations

Very user friendly and you can work toward a paperless office. It works well with Quickbooks. You should always take into consideration the support offered after the sale.

 
 

Aaron from Grapids Irrigation
Specialty: Construction

November 2014

November 2014

Long Time HindSite User

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They are normally very good about personal service. You talk to real people and get help for your problems instead of google searching or hunting through an online manual. This is all included in their price.

Likes Least

The company has made the mistake a few times of releasing updates that have a ton of bugs and have caused a lot of grief and cost us money. They are always good about helping, but I stay away from their cutting edge at this point.

Recommendations

We've watched the company grow from 3 to 30, and I am always looking at other software and operations around the green industry. If you are looking for construction software, this may not be your best solution, but if you are looking for service or maintenance, I think you will be hard pressed to find better, and no matter what, you won't find better people.

 
 

Scott from Scott and Sons Landscaping

February 2012

February 2012

Ease-of-use

Functionality

Product Quality

Customer Support

The HindSite Solution has been a wonderful addition to our company. With the ease of invoicing and scheduling, it has made an overwhelming improvement to our bottom line. Instead of printing multiple work orders for each crew we can now click a button and the work orders are sent out to each crew foreman's net book. We have been using HindSite for three years now, the first year we only used it with our irrigation department. After seeing how the program worked we added three of our other crews to the system. This year we will have the entire company using HindSite, from our install crews to our mowing/maintenance crews.

 
 

Brianna from Morris County Irrigation

February 2012

February 2012

Ease-of-use

Functionality

Product Quality

Customer Support

The way we can customize our company with Hindsite Solution is great! It makes everything much better to manage. Hindsite Solution has many things to offer a company. Whenever we have a request or issue it is responded to very quickly. Mike V is awesome!

 
 

Dennis from Grasshopper Irrigation Inc

September 2011

September 2011

Ease-of-use

Functionality

Product Quality

Customer Support

I have used HindSite for many years. I would consider it the best program for a service company. It's easy to use and cuts down on office time and man hours in the field, which in turn makes you more money with your existing customers.

 
 
 
Showing 1-10 of 10

Shawn from SDR Electric, Plumbing & Heating Inc.

January 2016

January 2016

Lots of features

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Complicated setup. Support staff friendly and helpful during business hours. No support or manuals after hours. I received a notification they are starting a forum for clients bit still very little information available.

Source: Capterra
 

brian from salix springs

September 2015

September 2015

This product has every bell and whistle with no user manual or searchable help center

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This product has every bell and whistle with no user manual or searchable help center. It is not for the company that doesn't have a dedicated office person who only schedules and bills. If you have many crews and dedicated full time office staff, it may be for you. The one on one support comes from very nice, helpful staff, but that is really the only help you can get, as long as it is during business hours through a call back system. If it is after hours and you can't find the solution sitting through an outdated video, too bad. And with a program this immense and intense, that is pretty pathetic. I believe the program has great capabilities, but it is not user friendly

Source: Capterra
 

Cate from Irrigation

January 2015

January 2015

Saves time for both technicians and office staff.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software has the ability for technicians to web sync while in the field. This means if the office changes the schedule they can see the changes. Also if the tech is running ahead or behind of schedule there is real time updates and then can be adjusted saving tons of time and definitely money. The developers are constantly improving the software by updating reporting features or adding programs such as Hindsite Connect. Having the ability to email customers confirmations and marketing material directly from the software will save time since we will not have to export and sort the information in another program.

Source: Capterra
 

Tim from River Run Marketing

January 2015

January 2015

Solid Product Management

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This product is extremely useful for coordinating multiple projects and completely our tracking and billing tasks. The UI is very easy to learn and to train others on. Would recommend this product highly.

Source: Capterra
 

Rob from Amuzzini Construction

January 2015

January 2015

Should've started with Hindsite in hind sight!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Hindsite Software is an amazing tool for any company in the service industry. I recommend this to any business owner looking to streamline their operations. It is truly a complete solution for project management.

The product also comes with excellent customer support and a free training session. There isn't anything else you can ask for from this software.

Source: Capterra
 

Steve from Langone Bros Landscaping

January 2015

January 2015

Hindsite made life easy

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our landscaping company was restricted from growing due to our systems. With hindsite not only could we grow, but we could leave the office to one or 2 people while everyone else was out taking care of customers, finding new leads, etc.

Source: Capterra
 

Trena from Nature's Helper Inc.

December 2011

December 2011

Hindsite Great for Service Related Industries

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We contiue to be grateful for all the details that Hindsite has allowed us to manage for our business. Our customers also find GREAT value in the fact that they can call the office and get highly detailed answers from office staff very quickly and efficiently (thanks to the HISTORY feature). As an office administrator, scheduling multiple technicians for multiple services (estimates, repairs, installations etc.) has become MUCH easier with HindSite Software. Using HindSite software in conjunction with a mapping software allows us to schedule appointments much more efficiently by location, eliminating a great deal of drive time. Many service related industries can benefit from HindSite. If you're IN to details, HindSite is the program for your business. There are many ways to track time records for employees and several mapping features that are sure to be helpful.

Pros

The biggest PRO I think HindSite offers is the CUSTOM REPORTS - you can pull just about any report needed for about any situation for any data captured. Another favorite feature is ADD-A-NOTE. This lets you attach a note to the customer (ie. calls made to or received from) and keeps it with that contact. SPECIAL NEEDS is an amazing feature for the office personnel to allow them quick information about a customer such as "HIS name is Kelly, HERS is Jean" or "Must pay past due balance prior to scheduling next service". Then there's PDA SPECIAL NEEDS is great for service technicians. It's a special 'pop-up message' that appears as they time in to a job and allows us to warn technicians for items such as Dogs, warranty void, or other items that only pertain to that particular customer. REMINDERS is another one of my favorite features for tasks you don't want to forget for the future. HISTORY keeps all data at your fingertips for all services rendered. There are MANY more benefits too!

Cons

If you want to review work schedules from a past dates, you will only be able to view the data that exists with current employees who are licensed. All of the data for each customer still exists in the HISTORY, it¿¿¿s just that you cannot expect all the appointments to be in a screen where you can view the schedule ¿¿¿as it was¿¿¿ from a past date. The exception to this would be if you retain the same staff/licenses. Moving appointments or changing from one date to another is very easy - sometimes too easy. If you're not careful it's possible to accidently relocate a scheduled appointment to a date or time that wasn't intended.

Source: Capterra
 

Aaron from Grapids Irrigation

December 2011

December 2011

Foundation of a service business

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great product and people. If you have more than 5 technicians and a person in the office this product will pay for itself twice in the first year easily.

Pros

Connects with Quickbooks well. Scheduling. Tracks all time and parts in the field. Spectacular support and people.

Cons

Routing is a little week and can bounce around a bit as more jobs are added to a schedule.

Source: Capterra
 

Paul from Four Paws Fence

December 2011

December 2011

Hindsite Software is the BEST service business solution

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I rate Hindsite as an A+ product. It is sensational in how it functions and there customer support is beyond tremendous! There is always a learning curve with any new software but our office manager and myself picked it up very quickly. We manage over 4,500 customers. My office manager has said he will quit if I ever quit using Hindsite. It is that good!

Pros

Ability to websync service tech. invoices from the field back to the office in real time. Has great lightning fast connection with quickbooks software. No more double data entry for the office. Everything from parts to labor to service plans are entered by our technicians in the field using a droid phone or netbooks and there data is sent back to our office via the web in seconds. We click one button and the invoices are already done in quickbooks. They are emailed out the same day from our office. It has done away with paper invoices at our office. No more squinting and trying to read your technicians chicken scratches which is suppose to pass as handwriting. Has fantastic search query ability. I can search the Hindsite database by phone, address, first or last name or any other field in the database. The database functionality is fantastic. Easily export data files to excel for an email broadcast or voice phone broadcast. Hindsite has revolutionized our business!!!!!

Cons

None that I can think of. It is a terrific product and I am a raving fan!

Source: Capterra
 

Kevin from PSI Waste Equipment Services, Inc.

November 2011

November 2011

Hindsite is an incredible tool for mobile services

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

HS is not just a product, but a solution to much of what ails a mobile service group. If you work on it and use it and work on it again, before long you'll be amazed at what you can achieve. HS can give you back your sanity. I doubt your hair will grow back, but you'll stop pulling it out.
HS has some of the best support guys out there. They are friendly and helpful and they don't let you down. I've worked with HS for several years now and I'm a bigger fan every year. If you run a mobile service business I'm sure you'll find The Hindsite Solution fits your needs.

Pros

HS is extremely versatile.
Scheduling jobs is easy.
Mapping helps you route techs.
Word and Excel merge provide you with custom sign-offs, quote sheets, etc.
Picture assessments help me document "before and after"
Assessments ensure my techs record the appropriate data so I don't have to go back.
HS changed the way I run my business
Every year HS gets better and more useful

Cons

This is not really a con, but...
You get what you give! If you don't spend the time rethinking your business and exploring the capabilities of HS (or any other solution) you'll get what you deserve- we'll, maybe a little more. HS has a lot to offer, but you'll have to work a bit to make it the incredible tool that I believe it is. Don't get me wrong- you can be up and running in short amount of time and you'll be better off than using a white board or a spread sheet. But is that all you want?

Source: Capterra