SAMPro Enterprise is an end-to-end accounting and service management solution. The integrated suite of Field Service applications offered includes Service Dispatching, Mobile Workforce, CRM, Analytics and KPI’s, Quoting, PO, Inventory & Requisitioning, Preventative Maintenance Processing and much more.
The system utilizes a proprietary rules-based management feature call Escalation Manager; it uses your rules and automates routine activities to efficiently manage the entire workflow of a service company. It proactively alerts the appropriate employee to potential problems in their early stages, and allows businesses to apply their core rules strategically enterprise-wide.
SAMPro has a feature called TechAnywhere, which gives techs in-the-field access to current information and work orders via Android wireless devices. Techs can change the status of work orders, add labor, material and inventory, and capture signatures as they’re completing tasks. Other TechAnywhere features include credit card processing, time stamping, GPS integration, document management integration, real-time equipment and metric lookups, quoting, and refrigerant tracking.