SAMPro Enterprise

RATING:

4.2

(16)

About SAMPro Enterprise

SAMPro Enterprise by data-basics is a field service and construction management solution that offers modules such as Service Dispatching, Mobile Workforce, CRM, Analytics, Quoting, PO, Inventory and Requisitioning, Preventative Maintenance Processing and more. The solution utilizes a proprietary rules-based management feature "Call Escalation Manager" that allows users to implement rules and automate routine activities to manage the workflow of a service company. It alerts the employees to potential problems in their early stages and allows businesses to apply their core rules. SAMPro has a feature called TechAnywhere, which gives techs in-the-field access to current information and work orders via Android devices. Techs can change the status of work orders, add la...

SAMPro Enterprise Pricing

Priced per module/user license. Not a subscription service. Leasing for software and services available.

Starting price: 

$35,000.00 one time

Free trial: 

Not Available

Free version: 

Not Available

Dispatch Board

SAMPro Enterprise Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for SAMPro Enterprise

1 - 5 of 16 Reviews

Anonymous

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

This software offers a wide range of service management solutions!

PROS

The scheduling and management features are excellent for any business and it is very simple and easy to lean how to use.

CONS

I have not encountered any issues with this software as of yet and I have not heard of any complaints from our team members who are using it. Overall I think SAMPro is great!

Alessandra

Food & Beverages, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

Un buono strumento per la gestione dell'inventario

PROS

La cosa che ho gradito di più è la possibilità di valorizzare il magazzino materie prime e prodotti finiti con la prioritarizzazione da me richiesta (fifo, lifo, costo medio ponderato o costo ultimo) e questo mi ha consentito di risparmiare una marea di tempo rispetto a quando facevo identica valorizzazione su un foglio Excel.

CONS

i tempi per la valorizzazione sono abbastanza lunghi. Bisogna far partire una procedura quando tutti i movimenti sono bloccati e tipicamente questa procedura dura svariati minuti in cui io sono impossibilitata a lavorare.

lyndsey

11-50 employees

Used daily for less than 6 months

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

4

Reviewed November 2016

Under Consideration

We are currently comparing this company with a couple other programs to use

Marek

Financial Services, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2023

SAMPro Enterprise Review

My experience with SAMPro Enterprise has been positive. The software offered a comprehensive set of service management tools that facilitated scheduling, dispatching, work order management, and inventory control. The system's integration with financial modules enabled seamless billing and reporting capabilities. Although there was a learning curve associated with the software's extensive features, once familiarized, it proved to be a valuable asset in improving productivity and customer satisfaction. With some additional customization options, SAMPro Enterprise could further enhance its usability and cater to individual business requirements.

PROS

One of the things I liked most about SAMPro Enterprise was its comprehensive functionality for service management. The software provided a wide range of features to streamline various aspects of service operations, including scheduling, dispatching, work order management, and inventory control. The ability to efficiently assign and track tasks, monitor technician performance, and manage customer requests greatly enhanced productivity and customer satisfaction. Additionally, the integration with financial modules and reporting tools allowed for seamless billing and insightful business analytics.

CONS

While my experience with SAMPro Enterprise was generally positive, one thing I liked least was the initial learning curve associated with the software. Due to its extensive capabilities and feature-rich interface, it took some time to fully grasp and utilize all the functionalities effectively. The complexity of the system might require additional training or assistance for new users to maximize its potential. Additionally, the software could benefit from more advanced customization options, allowing users to tailor the interface and workflows to their specific needs.

Francesca

Government Administration, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Ottima esperienza con Sam

PROS

Il principale vantaggio di questo Erp è la sua flessibilità. E' possibile usare tale Erp per diverse operazioni, da quelle di contabilizzazione e fatturazione, con una logica integrata simile a quella di Sap ma senza avere la sua rigidità. Potrebbe essere usato anche il modulo del magazzino, dell'inventario e della costificazione ma per le nostre esigenze non viene usato.

CONS

Il costo delle licenze è alto e non sempre l'assistenza clienti, in caso di problemi, è prontamente disponibile.