Service Fusion Software


 

Service Fusion is a cloud-based field service management software. It caters to businesses of all sizes across multiple industries. It offers field service management, GPS fleet tracking, credit card processing and mobile applications within a suite. Primary features include customer management, dispatching, scheduling, invoicing, inventory management, time tracking, payroll and reporting.  

Service Fusion helps users manage job assignment and scheduling. Users can also view product catalogs, handle payment processing, track sales revenue and commission reporting, and access integrated voice and text messaging.

The software enables users to customize a dashboard and set up user-specific permissions. It integrates with Quickbooks Online, hardware GPS tracking devices, VoIP systems and payment processing systems.

Service Fusion offers tiered monthly subscription pricing. Mobile apps are available for iOS and Android devices. Customer support  is provided via email and over the phone.

 

Service Fusion - Schedule
 
  • Service Fusion - Schedule
    Schedule
  • Service Fusion - Map
    Map
  • Service Fusion - Create a job
    Create a job
  • Service Fusion - Job list
    Job list
  • Service Fusion - User information
    User information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

46 Reviews of Service Fusion

 

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Software Advice Reviews (15)
More Reviews (31)

Showing 1-15 of 15

Erik from Construction Specialties Unlimited, Inc.
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great software with even better support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our garage door company was looking to digitize our work orders and streamline the invoicing process from our techs in the field back our our personnel in the office. Service Fusion definitely fits the bill - with tons of features and integration with Quickbooks. We do things differently than most businesses as well, so the level of customization Service Fusion has, has really help us make this a great fit. Some of the features we do not use at this time, but they have given us something to look at for the future in terms of running and tracking marketing campaigns, setting up customer portals, etc. Otherwise, we now run our day-to-day out of this platform and it makes tracking our jobs, billing them, and keeping up with our workers much, much easier, and nothing slips through the cracks.

To be honest, the pricing seemed too good to be true compared to their competitors, as well as no additional fee for support - I went into this thinking Tech Support would be lacking - DEFINITELY NOT THE CASE. This is hands down the best support I have received on any purchase I have made. There is no limit to them helping you, and they are super friendly and accommodating. On top of it all, when we asked for things not in the software, they went above and beyond to work with developers to see if it was possible to iterate the software to help us further, and they have been just more than helpful in onboarding and helping us to understand everything about the software. Couldn't be happier!

Pros

Customization, easy of use, customer support.

Cons

I would like to be able to process payments through here without using one of your vendors.

 
 

Brian from Benchmagic Electronic Services, Inc.
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Handles a lot but too many bugs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a complex program. I strongly recommend the training videos. Things do not seem to work as expected. This program is way too much for a one person shop. Be wary of glitches. Estimates and payments are sorted by day - all months and years are mixed together. Deposits get lost in Quickbooks online causing accounting issues that need to be tracked down and fixed. Estimates that are given to customers are not easy to track down - you need to look for them by global search. It is difficult to find estimates except through the estimate dashboard. I never got the parts part to work - it requires entering parts to the program, then to the supplier then... I could not use it. I don't have enough time in the day to do all the entering. Very slow on a network. Use a fast computer. If your internet goes down, you are stuck. You cannot get your data back. You are stuck with it.

Pros

Handles almost any part of a service shop you can ever require. Handles things I never thought of.

Cons

Very complex interface. Some important details are always off screen, like tax settings for customers. The remote app has glitches and may not work as expected - I am experiencing issues with parent customers. It is hard to follow the status relationship automatics when creating an estimate, then a job and then an invoice. Payments and deposits often get lost in Quickbooks even when Service Fusion says everything updated correctly.

Advice to Others

If you have less than 4 people using this program and don't pay an accountant on staff, you might wish to reconsider. You cannot backup your data and you cannot get your data back except in print and not Excel friendly. (You can make excel files of SOME stuff, but not related stuff like the customer of the job.

 
 

Leo from At Your Service Electric
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Field Service Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been a user and administrator of Service Fusion for the past year. I looked and tried various programs but I found none that could match Service Fusion. It is easy to master, has many valuable features from Scheduling, Fleet Management, to Financial Features. My help was able to learn it without much training.
If I encounter an issue or have questions about how to do something their customer service is outstanding. I use this in the electrical industry and am not certain how I functioned without it. I have an MBA and a BA in Computer Science and know quite a lot about programs. In my opinion, there is not a software product that can rival Service Fusion.

Pros

Customer Service, scheduling, fleet management

Cons

The product list needs to be reorganized where new items can be added on the fly and a better job could be done in the grouping of items into a category.

Advice to Others

You can try the first 30 days for free. Take it for a drive and I seriously doubt you will shop elsewhere.

 
 

Jeff from We Clean 4 You
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Pretty Good Dispatch System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It needs some CRM features which are supposed to be out very soon, and it has some issues with recurring jobs, but the app is great for the maids in the field

Pros

The app and the price

Cons

CRM

Advice to Others

Ask about CRM availability

 
 

Susan from McCombs Enterprises, LLC
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Thrilled!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We recently migrated to Service Fusion and have been thrilled with the customer support and training available for this software!

Pros

I love the ability to pull up information, data, and reports with such ease.

Cons

The main con we deal with is the same anyone deals with when using a cloud-based program. Internet speed or internet problems, but that's an internet issue and beyond the control of this management tool. Also, I wish the dispatch grid view was

Advice to Others

There are probably two or three different management tools that offer the same features and capabilities. My advice is, ask about their customer service and support. That's what sold us on Service Fusion.

 
 

Chad from Luxury Air
Specialty: HVAC
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I enjoy the simplicity of the product. It was easy to understand from the beginning without any tutorials, yet it holds so much great tools. A real all-in-one software without any complicated coding or coaching needed.

Pros

-East to launch and get started using right away

Cons

-Wish I was able to add more social media links

Advice to Others

This is a great product for start-up companies looking to keep their workflow and customer info organized. Real smooth operation.

 
 

Emilia from NextLink Internet
Specialty: Information Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Learning the

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am liking the layout but have much to learn in the way of maneuvering efficiently to all the screens. Patience.

Pros

Cost was really good for the quality of the solution.

Cons

Would like to delete the invoicing/payment portion and may learn how to do that with time.

 
 

Jeremy from Anytime Electric L.L.C.
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Service Fusion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use Service Fusion for all of our scheduling,dispatching,invoicing and reporting. The software has served us greatly and helps us to be more efficient in what we do.

Advice to Others

If you are a service company this software is definitely a great addition.

 
 

Jessica from Xtreme Cleaning & Restoration
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Service Fusion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We've tried a few different programs like Service Fusion, all of them have their pros and cons. Service Fusion seems to have more pros than cons, and easy enough to navigate that the techs and office employees all seem pretty happy with it.

Pros

Dispatch/scheduling feature, integration with QuickBooks Online, and time clock feature.

Cons

Occasional miss communication between desktop version and mobile app.

Advice to Others

Just like all programs like such, make sure everyone is on board to use it to it's full potential. The more you use all the features the easier your job will be.

 
 

Arpita from Weekend Maids Referral Agency
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Amazing find!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I found this software after a long research of over 6 months. This is a dream come true. it has all the feature that I was looking for.

Pros

Lot of features and very easy to use.

Cons

I would like the Service Fusion team to develop more features in the Employment section..... so you can better maintain your staff in the office, create Groups for permission settings so you don't have to select permissions every time you enter a new staff member.

Advice to Others

If you are looking for Field Service Software... You have to go with Service Fusion. They are the best so far.

 
 

Eve from Tridim Filter Corporation
Specialty: Manufacturing Equipment
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

Service Fusion Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Software is easy to use with a user-friendly interface. Mobile app is nice as well.

 
 

Tiffany from Innovative Plumbing Pros LLC
Specialty: Plumbing

September 2016

September 2016

Best Field Management Software I have found!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I love how user friendly the program is and that it can be used on all devises.

Likes Least

Sometimes the portal freezes up on me when I am trying to type in the information

Recommendations

Compare the features offered for the price you pay. Also, make sure to use a program with a free trial so you can assure it has all the features you require.

 
 

JULIE from Rite Choice Heating
Specialty: HVAC

September 2016

September 2016

Skip the other companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

We have tried many dispatch software companies this year. Service fusion is by far the best and easiest to use. Customer support is excellent.

Likes Least

No dislikes, although I still have some training and research to do within the software to tailor to my needs

Recommendations

Go with Service fusion first, you wont regret it. I went with others that had been in business longer and it truly was a waste of my time.

 
 

James from MonsterClean, Inc.
Specialty: Cleaning Services

February 2016

February 2016

GREAT product with GREAT service.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It actually WORKS! I have tried nearly a dozen field service management apps, and this one is the only one I have been happy with.

Likes Least

It would be nice if the software permitted one person on a team to complete and invoice a job without having to wait for every other team member to mark the job complete. A team captain should have this power.

Recommendations

Do not sign up for services with minimum contract periods of more than one month. What looks good in a presentation often falls apart when put to real world use. Service Fusion DID NOT fall apart! Yay!

 
 

Guy from Affordix
Specialty: Communications

January 2015

January 2015

It has been very good. It was a very small learning curve and simple

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Good support and fast response. The software is easy to work with. When I needed an program change, it was done very fast. It has easy search routines, and invoicing is very simple when used with QuickBooks online.

Likes Least

Maybe there are some things that can be improved on, but isn't there always something like that?

Recommendations

Check on service and the speed of the server. Compare the features you get with Service Fusion versus other companies.

 
 
 
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