Service Fusion Software


 

Service Fusion is a web-based management system for small to mid-sized companies in industries including plumbing, electrical, HVAC, cleaning services and others. It offers a mobile app with a shopping cart-like user interface.

Service Fusion offers applications such as estimate and job management, scheduling and dispatching, billing and invoicing, real-time payment processing and more. Confidential credit card information is stored in a secure data vault.

Technicians using the mobile app in the field can remotely utilize the time clock, track estimates and job statuses, communicate with customers with the integrated texting and calling feature, take and upload photos of jobs, track equipment, invoice customers, and more. Service Fusion also offers customer features including service scheduling and history, estimate requesting by photo, and contact information updating.

The system is iPad-friendly, and a free trial is offered for users to try the system before purchase.

 

Service Fusion - Mobile access
 
  • Service Fusion - Mobile access
    Mobile access
  • Service Fusion - Mobile payments
    Mobile payments
  • Service Fusion - Create job estimates
    Create job estimates
  • Service Fusion - Schedule
    Schedule
  • Service Fusion - GPS tracking
    GPS tracking
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

35 Reviews of Service Fusion

 
Software Advice Reviews (9)
More Reviews (26)

Showing 1-9 of 9

from NextLink Internet
Specialty: Information Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

Learning the

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I am liking the layout but have much to learn in the way of maneuvering efficiently to all the screens. Patience.

Pros

Cost was really good for the quality of the solution.

Cons

Would like to delete the invoicing/payment portion and may learn how to do that with time.

 
 

from Anytime Electric L.L.C.
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

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We use Service Fusion for all of our scheduling,dispatching,invoicing and reporting. The software has served us greatly and helps us to be more efficient in what we do.

Advice to Others

If you are a service company this software is definitely a great addition.

 
 

from Xtreme Cleaning & Restoration
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

Service Fusion

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We've tried a few different programs like Service Fusion, all of them have their pros and cons. Service Fusion seems to have more pros than cons, and easy enough to navigate that the techs and office employees all seem pretty happy with it.

Pros

Dispatch/scheduling feature, integration with QuickBooks Online, and time clock feature.

Cons

Occasional miss communication between desktop version and mobile app.

Advice to Others

Just like all programs like such, make sure everyone is on board to use it to it's full potential. The more you use all the features the easier your job will be.

 
 

from Weekend Maids Referral Agency
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

Amazing find!

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I found this software after a long research of over 6 months. This is a dream come true. it has all the feature that I was looking for.

Pros

Lot of features and very easy to use.

Cons

I would like the Service Fusion team to develop more features in the Employment section..... so you can better maintain your staff in the office, create Groups for permission settings so you don't have to select permissions every time you enter a new staff member.

Advice to Others

If you are looking for Field Service Software... You have to go with Service Fusion. They are the best so far.

 
 

from Tridim Filter Corporation
Specialty: Manufacturing Equipment
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Service Fusion Review

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Software is easy to use with a user-friendly interface. Mobile app is nice as well.

 
 

from Innovative Plumbing Pros LLC
Specialty: Plumbing

Best Field Management Software I have found!

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Likes Best

I love how user friendly the program is and that it can be used on all devises.

Likes Least

Sometimes the portal freezes up on me when I am trying to type in the information

Recommendations

Compare the features offered for the price you pay. Also, make sure to use a program with a free trial so you can assure it has all the features you require.

 
 

from Rite Choice Heating
Specialty: HVAC

Skip the other companies

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Likes Best

We have tried many dispatch software companies this year. Service fusion is by far the best and easiest to use. Customer support is excellent.

Likes Least

No dislikes, although I still have some training and research to do within the software to tailor to my needs

Recommendations

Go with Service fusion first, you wont regret it. I went with others that had been in business longer and it truly was a waste of my time.

 
 

from MonsterClean, Inc.
Specialty: Cleaning Services

GREAT product with GREAT service.

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Likes Best

It actually WORKS! I have tried nearly a dozen field service management apps, and this one is the only one I have been happy with.

Likes Least

It would be nice if the software permitted one person on a team to complete and invoice a job without having to wait for every other team member to mark the job complete. A team captain should have this power.

Recommendations

Do not sign up for services with minimum contract periods of more than one month. What looks good in a presentation often falls apart when put to real world use. Service Fusion DID NOT fall apart! Yay!

 
 

from Affordix
Specialty: Communications

It has been very good. It was a very small learning curve and simple

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Likes Best

Good support and fast response. The software is easy to work with. When I needed an program change, it was done very fast. It has easy search routines, and invoicing is very simple when used with QuickBooks online.

Likes Least

Maybe there are some things that can be improved on, but isn't there always something like that?

Recommendations

Check on service and the speed of the server. Compare the features you get with Service Fusion versus other companies.

 
 
 
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