TrackTik Software


 

TrackTik is a cloud-based security workforce management platform that provides users with data and monitoring tools for field operations and back office tasks. It is designed to work on desktop and mobile devices, and connects field personnel to management and clients through a suite of guard management tools, business intelligence modules and financial management solutions.

TrackTik’s live dashboard captures and displays operations in real time. This allows users to manage reports, view checkpoint scans and see incidents as they happen. Additionally, the dashboard provides users with information about the location of individual guards.

For managing and recording guard locations while on the job, TrackTik places tokens around the property or area guards are tasked with securing. Guards can then check-in at these locations by scanning the tokens with a corresponding device. These tokens can store messages and prompt guards to complete a specific scan or fill out a field report.

 

TrackTik - Dashboard
 
  • TrackTik - Dashboard
    Dashboard
  • TrackTik - Analytics
    Analytics
  • TrackTik - Guard tour
    Guard tour
  • TrackTik - Dynamic tracking
    Dynamic tracking
  • TrackTik - Scheduling
    Scheduling
  • TrackTik - Billing
    Billing
Supported Operating System(s):
Web browser (OS agnostic)

11 Reviews of TrackTik

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Elizabeth from International Guard Servcies

May 2017

May 2017

Customer Support Assistance

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!

Cons

You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.

Source: Capterra
 

Ron from Tactical Security, LLC

February 2017

February 2017

Guard Tours

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Setting up Check Points, inputting custom names, setting up different tours with the ability to include, exclude, or change the route based on time, day, all have added a significant value add to our client buy in as well as improve performance of our employees. The reporting and notification capability has also added an improvement in accountability real time and history.

Source: Capterra
 

A from Paladin Security Ltd.

February 2017

February 2017

Tracktik Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Tracktik is a great software with a lot of potential. The staff are willing to listed to improvement suggestions but it can take a while to see these changes take place. We have experienced some major hiccups with the software but the staff are keen at fixing any issues that may arise. We would like to see improvements on the overall reliability of this program but for now it covers all our basic security needs(tours, report writing, vehicle management) and we are excited to see what the future holds in store.

Source: Capterra
 

Nick from United American Security

February 2017

February 2017

Great product; great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracktik has been a fantastic product and a huge asset to our company. Jeremy Greene's customer service has been fantastic. Anytime I have questions or need help, he responds quickly and always helpful. Great product!

Source: Capterra
 

Leo from Axis Security

February 2017

February 2017

Tracktik with Axis Security

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Axis Security use Tracktik to supply our Patrol Solution for our UK based security sites. The system is easy to setup and use and gives us the confidence and proof that patrols are being carried out correctly. The report writing function has allowed us to enhance the patrols by giving the officers the ability to complete a report either specific to the location or a generic incident report and the use of photos to back the report up gives us a professional services to our clients.

Source: Capterra
 

Terrence from ETHS

October 2015

October 2015

Industry Leading Technology

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

TrackTik is a full-service, end-to-end, integrated, multi-platform, security operations management suite. The product is flexible, scalable and affordable. It gives Guards, Field/Account Management, Home Office Management and Client Portal access features that are second to none. The product is powerful at the onset and the Development teams are always ready to improve the product to fit more markets and offer more features. Support is excellent!

Source: Capterra
 

John from Brevard County Sheriff's Office

September 2015

September 2015

This software has made both management and employees jobs much easier.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

All pros!!! Management is able to quickly review all of the hard work their team(s) have performed. Also easy to identify areas for improvement. Utilizing the reports function has made report writing and management incredibly effortless. All reports now paperless and available within seconds. The software support is top notch; the TrackTik team has been extremely responsive to any concerns. Any issues have been resolved almost immediately.

Source: Capterra
 

Asiel from Orion Security

September 2015

September 2015

Best security guard management system on the market

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This system is one of the only guard management systems that uses the NFC technology in Samsung Smartphones. I have used many guard management systems, but none of them provide the "real time accountability" that TrackTik does. The pro, is that the system is feature rich and works as an amazing sales tool. The con, is that this is still a startup company, so it's common to have a feature not work properly or malfunction from time to time. However the program does continue to evolve and I like that my input can help it get were I would like it to be.

Source: Capterra
 

Dwayne from HGPS Security

September 2015

September 2015

The blood line of my company....

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Staffr is the "Heart and Blood Line" of my company. Every aspect of my security company runs through this software.
* HR functions
* Licensing regulations
* Employee GPS Tracking
* Report Writing
* Complete Scheduling program, remote dial-in and web site tracking
* Customer Invoices
* Vehicle Tracking

HGPS use Staffr for every aspect of our operations business. This is the best operations that software I have ever used.

Source: Capterra
 

Nick from Platt Security Inc

September 2015

September 2015

Being using this Security Software solution for a year.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great product. Great support. Does so many things for your company. It also has room to grow and plenty of untapped potential. The product gets better every release.

Source: Capterra
 

Chris from Transcend Security Solutions

September 2015

September 2015

Amazing Product and All-In-One Security Operations Solution

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros - TrackTik has a number of features that can benefit any security provider. The platform is very easy to use from an operations perspective as well as from an in the field perspective. The ease of customizing reports and providing analytics simply wows the customers. The Customer Service team at TrackTik is amazing as well. They are very responsive and when you do have an issue, it is resolved quickly.

Cons - There are very few cons with the exception of an occasional connectivity issue. I wish some of the features could be a little more customizable to meet our business needs. For example, it would be nice if the time keeping schedule from TrackTik was able to match our payroll week. It would be nice to be able to change some of the other features like when we receive inactive user notices, etc. All in all though, best product on the market!

Source: Capterra