Fleet Complete Software


 

Fleet Complete is cloud-based fleet management solution for businesses of all sizes. The solution is used in a wide range of industries including oil and gas, government, construction, manufacturing and many more. Fleet Complete offers various fleet management modules such as fleet tracker, asset tracker, time tracker, fleet sharing, resource tracker and a mobile app.

Asset Tracker provides complete visibility of assets by enabling users to remotely check the fuel level of equipment and track device charge status at any point in time. The FieldWorker module enables workers to store data in a centralized database and work in both online and offline mode. Data is automatically synced when the solution detects an internet connection and the synchronization process can also be encrypted using RSA standards.

Fleet sharing allows businesses to optimize their fleet by identifying the number of idle vehicles and putting them to use through the virtual reservation manager. Users can also track the vehicle location, booking status and pull reports that help plan resource utilization and balance sheet optimization. Asset Tracker can be accessed on Android and iOS mobile devices through the Resource Tracker App. The solution offers developer APIs for integration with third-party applications.

 

Fleet Complete - Driver dashboard
 
  • Fleet Complete - Driver dashboard
    Driver dashboard
  • Fleet Complete - Reports
    Reports
  • Fleet Complete - Fleet location map
    Fleet location map
  • Fleet Complete - Fleet routing
    Fleet routing
Supported Operating System(s):
Web browser (OS agnostic)

158 Reviews of Fleet Complete

 

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Software Advice Reviews (1)
More Reviews (157)

Showing 1-1 of 1

Matthew from BBBS CNM Donation Center
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Has been a very helpful tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great Reports, Easy to use tracking, detailed street maps, stores GPS data making driver reviews a lot easier to perform

Cons

Speeds for several streets in the Albuquerque and Rio Rancho areas need to be updated as far as speed, less a software and more a hardware issue but GPS often place our truck on a side street rather then the street it is traveling down

 
 
 
Showing 1-20 of 157

Brian from MCS Same Day Delivery

August 2017

August 2017

We are using Fleet for a small busy Courier service, the pro's outweigh the con's.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It covers most of what we need well and the people at Fleet are great to work with. Auto dispatch to mobile devices helps cut down the 'noise' in the office by eliminating about half our phones calls compared to before using an auto dispatch.

Cons

There is some choppiness to data entry that could be made smoother, military time is not available and that would speed up data entry a lot. Also they have some glitches in the system that can be frustrating but it seems they are working diligently to correct them. We used their earlier version of Courier Complete for 10 years, that system was excellent and I'm sure this newer version will get there eventually too.

Source: Capterra
 

Marla from BTS Land Services Corp

August 2017

August 2017

Mike was very swift with a perfect solution to my issue with our fleet maintenance schedule.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We love to be able to track our fleet and points of interest and we use the reports on a daily basis.

Cons

This program is not as easy as expected but we are not discouraged because of great customer support.

Source: Capterra
 

David from Shuttle Ruidoso
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

The GPS fleet tracking units worked at best only 50% of the time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Not a good experience with this company.

Pros

The software seemed to work OK when and only when the GPS tracking units transmitted data correctly.....which was not often.

Cons

Software was OK, we had major issues with the GPS hardware installed in our fleet. The technical team admitted that they sold me an inferior, alpha product but would be happy to upgrade my fleet to the new units free of charge.....then they never contacted me. Poor product...Poor customer service. The 35 GPS units they sold me are now being used as very expensive paper weights. I am now contracted with another fleet tracking service that actually works.

Source: Capterra
 

Robin from Lion Trucking

April 2017

April 2017

Wonderful service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer support representative was able to help me set up a report and also a rule.
He help me find out why my rule did not work when I set them up and also figured out how to reset my map.

Thank You for your patience

Source: Capterra
 

Sheila from Select Construction Enterprises LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great customer service, he was very friendly and knowledgeable. Answered all my questions and the one he wasn't sure about, he called me back within a few minutes with the answer. I was hesitant about this service at first, now I would recommend to anyone.

Source: Capterra
 

Shelley from Dartmouth Central Plumbing & Heating

February 2017

February 2017

Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Only took one phone call and my problem was resolved. The person I spoke to was very knowledgeable and helpful.

Source: Capterra
 

Dayton from Gibsons Building Supplies

January 2017

January 2017

Fleet Complete Rocks!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

Terrific customer service right from walk throughs to webinars. Easy install as well as very close to maintenance free.

Source: Capterra
 

Yvonne from Whitemud Mechanical Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everytime I call in to talk to someone in customer service there always pleasant and helped me in finding out information I am asking for.

Pros

Great to work with

Cons

N/A

Advice to Others

N/A

Source: Capterra
 

Scott from Abbey Master Builder
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Nice Tool to Have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

Overall it is a great tool for tracking your fleet. I often have an issue with it not loading properly or crashing on me but it usually works with a restart. An app is a nice option but not very user-friendly. I find I don't use it unless I have to.

Pros

Full fleet tracking. The accuracy of location is great.

Cons

Crashes, fleet and/or map doesn't load sometimes.

Advice to Others

App needs improvement.

Source: Capterra
 

Tanya from Anchorage Plumbing & Heating
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Van 8 get on line

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Functionality
Product Quality
Quality
Value for Money
Value
Support

Our new van 8 was ready to get put in the fleet, so we hooked up the GPS and confirmed with fleet complete that is was functioning properly.

Pros

fast response

Source: Capterra
 

Jeff from Tri-Boro Construction Supplies, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Same as before

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I wrote in that I only get Report Schedules when I click on Reports on the ribbon toolbar. I do not get Fleet like Help shows. I still only get Report Schedules. I have used a lot of financial programs through my 30-year career. This is the most difficult one to plod through. JD Edwards on green screen in the 90's was easier to get up and running on. I used this in October for my third quarter report. At this time of the year, I need to get the data without a lot of webinar watching.

Cons

Watch the video on Utube that you direct us to learn how to get the fuel tax report. It flies through too fast. When I push the timeline cursor back to the beginning, a Christmas decoration video comes on.

Source: Capterra
 

John from Hinshaw Roofing & Sheet Metal Co., Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Nothing But Problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
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Support

Typical ATT, no good, nothing but problems. If we weren't under contract we'd get rid of it. Terrible. Customer support can't fix it. Same old excuses. Have to call just about every day. Doesn't work most of the time.

Pros

nothing because it is flawed. doesn't work most of the time

Cons

nothing because it doesn't work most of the time.

Advice to Others

Quit selling the product. You're stealing from the customers.

Source: Capterra
 

Richard from Hyltons Electric Connection

December 2016

December 2016

assets missing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The account representative resolved the issue very quickly and professionally.
Very satisfied was very knowledgeable

Source: Capterra
 

LindaDawn from Cree-Con Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Impressed!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Researching movement for one of our vehicles and when I clicked for the Breadcrumb trail no data was showing - tried many times throughout the day but still no data. Called customer support and within minutes a very genial technician assisted me and promptly homed into what had been causing the data void - it was not the system malfunctioning - it was me!! Many THANKS - with appreciation, LindaDawn Lane - Office Manager.

Pros

Effectiveness.

Source: Capterra
 

Dion from MTC Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Good, but broke my trucks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is great. Used it for about 2 years and in that time it broke nearly half our fleet. The GPS is constantly draining off the battery and within 2 years half our fleet of BRAND new one-ton trucks had to have their batteries replaced.

Also, one GPS unit actually interfered with the trucks computer system and cost $900 to diagnose and figure out that unplugging the Fleet Complete system fixed everything.

Overall, it's a fine system if you feel like constantly repairing vehicles.


Pros

Accuracy of GPS

Cons

Kills vehicles

Source: Capterra
 

Chris from On-Site Tires
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Terrible product and customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is slow, really only works for one vehicle. We have been having a specific problem with the software since June and it is still not resolved despite having opened a ticket with them several problems. They seem sincere about solving the problem and then eventually forget about it. Thus begins the process of calling them again and trying to again to get it resolved. will be asking for a refund for the time we have had this problem. Maybe this review will get someone's attention that can actually push some buttons and get this issue fixed.

Pros

Nothing worked well

Cons

They cannot solve a problem that we have had since June at least. I have to keep calling them and re-opening the ticket. For some reason, they think that after I notify them of a problem and enough time has passed they feel they can give up and close the ticket.
Only works for one vehicle. Cannot schedule multiple vehicles separately.
Software is slow

Advice to Others

Find another software

Source: Capterra
 

Vawn from KPVS LTD
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

HORRIBLE TERRIBLE HORRIBLE PRODUCT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Works intermittently and when I call customer service they give you substandard service. I am not happy at all with this program or the service I have gotten from their tech department.

Pros

TECH SUPPORT IS TERRIBLE

Cons

TECH SUPPORT IS TERRIBLE

Advice to Others

STAY AWAY FROM IT

Source: Capterra
 

ernesto from Ledcor

October 2016

October 2016

easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

very useful when looking for a co employee. and very easy to open and log in. the only problem i have is that somtime you need to log in again when you dont use it for a long time

Source: Capterra
 

John from The Driveway Doctor Inc.

October 2016

October 2016

Great program for business owners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use fleet complete for our business. It has paid for itself a thousand times over. We are able to offer our clients a service that is unparallel to that of our competition using fleet complete for our snow removal company.

Source: Capterra
 

Tim from TipTop Transport

September 2016

September 2016

Way better options out there...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tried this service for the last year and was very unhappy with the overall experience. Horrible customization and service was non existent.

Pros

N/A

Cons

Service and support.

Advice to Others

Avoid it like the plague.

Source: Capterra
 
 
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