JitBit Helpdesk Ticketing Software


 

JitBit Helpdesk Ticketing is an IT help desk management solution designed for companies of any size that offers automated routing, incident management, inbox management, ticket management and self-service portal functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and features a mobile app for both iOS and Android devices.

JitBit features ticket management which allows users to manage requests from multiple sources by assigning them customized tags and categories. These queries are then routed to the most appropriate support team based on their availability and areas of expertise.

JitBit features mobile apps that allow users to track the status of their requests using their mobile devices and ensures that agents are aware of their pending requests.

With the help of customized reporting and dashboards to track and monitor KPIs, users gain a complete view of all their help desk activities.

 

JitBit Helpdesk Ticketing - Dashboard
 
  • JitBit Helpdesk Ticketing - Dashboard
    Dashboard
  • JitBit Helpdesk Ticketing - Knowledge base
    Knowledge base
  • JitBit Helpdesk Ticketing - Reports
    Reports
  • JitBit Helpdesk Ticketing - Integrations
    Integrations
  • JitBit Helpdesk Ticketing - Tickets on multiple devices
    Tickets on multiple devices
  • JitBit Helpdesk Ticketing - Messaging feature
    Messaging feature
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

10 Reviews of JitBit Helpdesk Ticketing

 

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Software Advice Reviews (1)
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Jeofrey from Lufthansa
Specialty: Transportation
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

Worst Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Worst customer service ever, The App doesn't work. Please keep your money. You will never get this to work on your own, and they offer no help at all.

Pros

Nothing, It didn't work

Cons

It doesn't work

Advice to Others

IT doesn't work

 
 
 
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