JitBit Helpdesk Ticketing is an IT help desk management solution designed for companies of any size that offers automated routing, incident management, inbox management, ticket management and self-service portal functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and features a mobile app for both iOS and Android devices.
JitBit features ticket management which allows users to manage requests from multiple sources by assigning them customized tags and categories. These queries are then routed to the most appropriate support team based on their availability and areas of expertise.
JitBit features mobile apps that allow users to track the status of their requests using their mobile devices and ensures that agents are aware of their pending requests.
With the help of customized reporting and dashboards to track and monitor KPIs, users gain a complete view of all their help desk activities.
Jeofrey from Lufthansa
Employees number: 10,000+ employees
Worst customer service ever, The App doesn't work. Please keep your money. You will never get this to work on your own, and they offer no help at all.
Nothing, It didn't work
It doesn't work
IT doesn't work